Customer Reviews for Big River Freight
(U-Haul Neighborhood Dealer)

186 reviews

825 S Columbia St   Wenatchee, WA 98801

(509) 293-4438

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(509) 293-4438

825 S Columbia St
Wenatchee, WA 98801

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service and ease of retail. Great experience.

Brian P. 
Rating:
4.0

Every one there was helpful and helped make sure that everything was corrected and understanding

GEORGE NICHLOS S. 
Rating:
1.0

We couldn't find the office, thought office sign was for another business unrelated to uhaul. Poor signage. Only given address to return and not name of business or phone number. No obvious place to park.. Took us 30 minutes to do all the remote return requirements and then were charged an extra day.

Lawrence J. 
Rating:
5.0

needed mare clean packing blankets

Marion G. 
Rating:
3.0

Customer did not leave a comment.

Cassidy M. 
Rating:
2.0

Customer did not leave a comment.

kimberley S. 
Rating:
5.0

The entire team went above and beyond to meet all our needs.

Kristine G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
3.0

Customer did not leave a comment.

zacjary B. 
Rating:
3.0

Very nice people there. Straps on the carrier were badly frayed. They should do a better job of replacing them more often. Other than that, no complaints.

Leigh M. 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

The representative that helped us was a lady named Andrea. She was terrific in every way. Will most highly recommend this location to everyone!!

David R A. 
Rating:
3.0

Was charged extra for fuel which seems to be a scam that Uhaul runs and was sued for. Requested the credit but yet to receive it.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Tyler T. 
Rating:
5.0

THANK YOU---THIS WAS AN EASY MOVE

barbara S. 
Rating:
3.0

Almost impossible to find the office, had to walk through a dark and very smelly old building to get to the office. Very poorly marked. Looked like a haunted house.

Keith V. 
Rating:
1.0

This place was a dump.

thomas P. 
Rating:
5.0

Customer did not leave a comment.

Ronnie R. 
Rating:
3.0

There were lots of people in there standing around talking and not earing masks. They did not check the truck while we were there.

Tristina N. 
Rating:
2.0

Customer did not leave a comment.

Lisa Z. 
Rating:
4.0

Customer did not leave a comment.

Francisco S. 
Rating:
3.0

Customer did not leave a comment.

Jason W. 
Rating:
3.0

24/7 pickup did not work. Business was closed on Sunday so I got lucky that a worker stopped by while I was trying to find the keys and they called the other gal that manages the U-Haul and she was able to come help me.

Jade D. 
Rating:
1.0

No single woman should ever be sent to Big River Freight. It is in the dirtiest, scariest part of Wenatchee. I was scheduled to pick up at Millenium Glass. I would ONLY ever pick up from Uhaul there.

Jeannie M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
3.0

Customer did not leave a comment.

Lykele M. 
Rating:
5.0

Customer did not leave a comment.

Jacob D. 
Rating:
5.0

Customer did not leave a comment.

SAUNDRA A. 
Rating:
5.0

Customer did not leave a comment.

Pam P. 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Bryce O. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
1.0

The UHAUL was filthy inside and out!!

Nicole B. 
Rating:
3.0

Customer did not leave a comment.

Dona N. 
Rating:
5.0

Very friendly office staff

David C. 
Rating:
1.0

I went to pick up the truck on Sunday morning and tried the online check in. The truck that I was supposed to pick up was not there. I called Uhaul and the girl who answered put me in hold for two hours. Meanwhile I called another number (local one) and she assigned me with a smaller truck than the truck I reserved. I just got my bill and Uhaul has charged me for a Dolly and Furniture pads that didnt came with the second truck. I would never recommend this place to anyone else!!! And keeping me hold for nearly two hours??? WTH??? It was my moving day!

Lee L. 
Rating:
3.0

Customer did not leave a comment.

Janice M. 
Rating:
1.0

Doing truck share was the worst experience ever.

Natalie L. 
Rating:
2.0

I was not able to get the padlock for the cargo door to lock with the door closed. I understand that it is a very tight fit to make it hard to cut off, but I don't know how you got it on. Also, the parking lot was completely dark when I returned the truck and I could not take decent pictures. I'd be nervous to be alone there at night.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Andrea was great no need to improve.

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

Colby S. 
Rating:
3.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Very friendly and extremely helpful.

Richard T. 
Rating:
2.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
1.0

Hard to find No one there to take truck

Dan O. 
Rating:
3.0

Vehicle had food crumbs all over in cab. Also set up a drop off location that was not available, therefore had to drive truck to a much further location.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Can't think of anything that could have been improved upon - staff was incredibly nice.

Heather C. 
Rating:
3.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

The pad lock was difficult to open. Also if anyone wants to steal the truck the keys can be easily taken without opening the padlock, maybe the key should be inside the box and not together with the padlock.

Carlos G. 
Rating:
3.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Nothing. In my experiences of renting at least a dozen trucks there was no transaction that compared with this one for outstanding service. It, simply, set the bar. This was in Sept. of 2019, however I have experienced such disrupted internet service that your review was lost in the backlog of email. These ladies are exceptional.

mick C. 
Rating:
5.0

The lady was super helpful and very nice!

Andrea D. 
Rating:
5.0

The girl that attended me was amazing! She made my experience renting a Uhaul very easy! She had me in and out within minutes! She even walked me out to show me which truck I had rented and it was raining! Thank you!!!!

Cindy W. 
Rating:
5.0

Truck broke down 10 miles from town, 5 hours to repair. Made for long day into a night crossing over the pass....

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

The young lady helping me that morning was awesome! helpful and very knowledgeable about what to do!

Nathan H. 
Rating:
4.0

It was mud puddle city, negotiate the mud puddles. But there is nothing they can do about that. Don't take my "no" as important. The desk agent was very nice and helpful. But you don't have questions addressing that! Give kudos to the desk agent, very nice and helpful.

JJ D. 
Rating:
4.0

Well, their location is in a "freight" place. It was raining, mud puddles all over. They can't help that. So please don't take my "no" answers seriously. The desk agent was very helpful and knowledgable. The location not the greatest, but they can't help that....

J D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Took a long time to get thru the online process to retrieve my approval and get the keys to the truck on the morning I had rented.

Angela S. 
Rating:
4.0

The truck I rented was out of gas when I arrived due to criminal activity/gas siphoning. The staff person told me she would note the problem and therefore I would not be required to return the truck with a full tank of gas. And she did just that! I was concerned this would become a problem for me when I returned the truck, but everything worked out right. Good customer service.

Rod W. 
Rating:
4.0

Customer did not leave a comment.

Allan W. 
Rating:
3.0

Great customer service attitude!

Rodney D. 
Rating:
5.0

Very friendly and fast

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

abel A. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
1.0

Was given inaccurate info and ended up being overcharged because of it. Nothing could be done by either office and because of it I'm out an extra $60

Karter L. 
Rating:
2.0

Better lighting at night.

Yadira L. 
Rating:
5.0

You guys were great!

Jose S. 
Rating:
5.0

Everything was perfect ,quick easy and Customer Service was by far the Best I've ever had from any other Uhaul place .! Thank You ... I will be back & definitely will refer friends and family !

Mechele W. 
Rating:
3.0

Your help did a great job for me , thank you .

jeff M. 
Rating:
4.0

Shipping yard, not a appealing location

Douglas C. 
Rating:
5.0

Drop off process was VERY smooth with regard to step by step process to "check out" of my uhaul. Well done!

Todd F. 
Rating:
3.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
3.0

We returned the truck after using it for 11.1 miles. The gas gauge had not moved when we were returning it, so hubby didn't put anything int, figuring we'd pay the $4 and change for a gallon when they put some in, Instead they charged us for 4.1 gallons of gas!!!! Unless that van is getting LESS THAN THREE MILES A GALLON, we were greatly over charged.

melisa C. 
Rating:
3.0

Our truck had issues with some alarm break alarm going off. What should've taken about an hour to get to our destination it took over two hours because we had to keep pulling over and going through a routine where we would have to turn it off turn the wheel drive 15 feet ridiculous. We stopped on our way up to our destination at a different U-Haul to try to get it fixed and the guy working that counter didn't know how to change out a truck. So basically we had a truck that the brakes were bad. Lucky we didn't wreck . Also when I got there to pick up the truck it was low on oil so the lady went in to check to see if they had any oil and they didn't. I had to stop at a gas station before I could head out to put oil in the stupid truck. It seems to me like these trucks are not well-maintained

judy W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Bernice L. 
Rating:
4.0

Customer did not leave a comment.

MaryBeth C. 
Rating:
2.0

Customer did not leave a comment.

Bradley H. 
Rating:
3.0

They were closed for holiday weekened. So no interaction as of yet. Hopefully they will help me with getting fuel charge taken care of.

Jared F. 
Rating:
5.0

Very happy with customer service. Pick up and drop off very accommodating. Truck didn't run great but overall great experience.

catherine K. 
Rating:
5.0

Customer did not leave a comment.

Art H. 
Rating:
4.0

Customer did not leave a comment.

andrea E. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
2.0

Customer did not leave a comment.

OWUSU R. 
Rating:
5.0

Customer did not leave a comment.

JAROD B. 
Rating:
4.0

Should have been able to drop off in Chelan WA. Next to Bebe Bridge. Very disappointed in not being informed of this location.

William S. 
Rating:
5.0

Customer did not leave a comment.

Mort G. 
Rating:
1.0

There was no one to talk to. It was a wharehouse. No one to check in to. I had questions regarding the fuel.. I later got a bill for $183.00 If I could have talked to someone I might have saved me some money.

Laura W. 
Rating:
2.0

Customer did not leave a comment.

Allan W. 
Rating:
5.0

Customer did not leave a comment.

Constantin S. 
Rating:
1.0

Customer did not leave a comment.

Taylor F. 
No reviews have been submitted for this location.

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