Customer Reviews for Big River Freight

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big River Freight

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Dean B. on

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melisa C. on

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We returned the truck after using it for 11.1 miles. The gas gauge had not moved when we were returning it, so hubby didn't put anything int, figuring we'd pay the $4 and change for a gallon when they put some in, Instead they charged us for 4.1 gallons of gas!!!! Unless that van is getting LESS THAN THREE MILES A GALLON, we were greatly over charged.

judy W. on

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Our truck had issues with some alarm break alarm going off. What should’ve taken about an hour to get to our destination it took over two hours because we had to keep pulling over and going through a routine where we would have to turn it off turn the wheel drive 15 feet ridiculous. We stopped on our way up to our destination at a different U-Haul to try to get it fixed and the guy working that counter didn’t know how to change out a truck. So basically we had a truck that the brakes were bad. Lucky we didn’t wreck . Also when I got there to pick up the truck it was low on oil so the lady went in to check to see if they had any oil and they didn’t. I had to stop at a gas station before I could head out to put oil in the stupid truck. It seems to me like these trucks are not well-maintained

Michael H. on

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Bernice L. on

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MaryBeth C. on

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Bradley H. on

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Jared F. on

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They were closed for holiday weekened. So no interaction as of yet. Hopefully they will help me with getting fuel charge taken care of.

catherine K. on

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Very happy with customer service. Pick up and drop off very accommodating. Truck didn't run great but overall great experience.

Art H. on

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andrea E. on

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Julie R. on

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OWUSU R. on

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JAROD B. on

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William S. on

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Should have been able to drop off in Chelan WA. Next to Bebe Bridge. Very disappointed in not being informed of this location.

Mort G. on

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Laura W. on

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There was no one to talk to. It was a wharehouse. No one to check in to. I had questions regarding the fuel.. I later got a bill for $183.00 If I could have talked to someone I might have saved me some money.

Allan W. on

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Constantin S. on

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Taylor F. on

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Todd D. on

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The customer service person was excellent, informative and knowledgeable. The truck was clean in the cargo area, but filthy outside (many bugs, cobwebs and windshield so dirty you couldn't see through it!)

SHEILA M. on

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Sue L. on

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Attendant had no interest in us or the vehicle. He did not get out of his chair to even look at the truck we were turning in.

shubha P. on

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Osvaldo M. on

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Juanita A. on

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Kelly C. on

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Kathryn E. on

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Clifford H. on

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Joni D. on

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