Everyone was helpful and professional. Trailer was in excellent shape and reasonably pricedTimothy B.
Customer Reviews for Big T's Auto Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nobody was there, but it seemed like a nice place.DAVID SCOTT G.
The worst customer service I have ever had, EVER. The kid that talked to me needs to be fired immediately. I won't be calling U-Haul in the future because of him. I have started a dispute with u- haul. Reference # 3572097. I will take this dispute as far as necessary to have it resolved and my falsely chargers returned to me. I have so many pictures to show the ignorance of the lot attendant.Jason D.
Smooth operation.Wade M.
The owner, Tad, was very helpful. Even parked the trailer for me.RODNEY W.
Tad was great and very accommodating. He helped me out with a reservation problem. Would definitely go back and rent from him again.FREDERICK G.
I'm not sure of anything else. Everything went smoothly at both locations.JACK CHANDLER H.
Great customer service, very accommodating, highly recommended and will be back.leigh M.
Customer did not leave a comment.Julian R.
Customer did not leave a comment.Julia K.
Keep it like it is. Excellent customer service.WALTER HERNAN P.
Customer did not leave a comment.Debbie H.
Excellent service and equipment was perfect for the trip.LOUIS MICHEAL S.
Prompt, courteous, and helpfulDAVID H.
Customer did not leave a comment.JEFFREY D.
Customer did not leave a comment.KIMBERLY A.
Customer service was fantastic at this location. The trailer was put on my hitch and I was able to get on the road quickly.Stacey D.
Easy reservation and equipment accessDave Y.
Customer did not leave a comment.Carrie Y.
Customer did not leave a comment.Mark W.
The manager her was a TOTAL jerk. I Toka the trailer back a day early but at 4:40 pm â€” 10 minutes after closing but they were still there and wouldn't help us check in. I called the next day and went to the location and he would not check me in. I had to phone UHaul to check in â€œafter hoursâ€ while I was there so he could add $20 to my overall coast. He was the biggest jerk I have dealt with in 40 years of working in customer service. Never use this guy.Edward C.
Everything was good until getting to drop off after hours. Your app was a bit of a pain. It took many, many attempts to upload pictures of the vehicle, even though it was being done correctly. That was the only bad experience though.MARK C.
Customer did not leave a comment.DUANE LE ROY M.
Customer did not leave a comment.haword D.
Customer did not leave a comment.FELIPE G.
Customer did not leave a comment.BRADLEY N.
Customer did not leave a comment.EDWARD G.
Had a hard time returning after hours until I called the 800 numberâ€¦.but it all worked out pretty good!JAMES K.
didn't like it at all before I brought it for two days and grabbed the smallest one and I'm seeing that they charged me $88 dollars when what I had to pay was $47 I spoke and they told me that they weren't going to return anything to me because I didn't fill out a format per line but their employees never told me that I had I don't recommend itSalvador R.
I would not recommend this location because I was supposed to pay $ 29.27 and end up paying $ 50.99 and deliver the equipment on time. And the shield they put on the surcharge was that the delivery of the equipment online did not finish, when they never told me to do that. They just told me to leave it in the right place and I had nothing to do. U-HAUL is very good service but I did not like this location.RODRIGO CARVAJAL H.
Customer did not leave a comment.Heidi H.
The business owner/manager was very aggressive and rude. He was threatening and a poor representative for U-haul who usually has excellent customer service. We won't use them again.GREG J.
Went very smoothly. Will use again.ALFRED G.
Customer did not leave a comment.AIDAN H.
I guess describe what to do with paperwork. I was confused on if I was supposed to keep it or return it or not. A little confusing, but other than that I can't complain at all! Super great experience thank you!!!AUSTIN Z.
Customer did not leave a comment.Hank S.
Customer did not leave a comment.LLOYD D.
It was organized and clean. My 1st time using the online system. It was efficient & pleasant to use as long as you read the directions & follow their steps in order.Theron G.
Have my truck and trailer at same location.James M.
Customer did not leave a comment.GARY S.
Customer did not leave a comment.LAWRENCE K.
Customer did not leave a comment.LINDA B.
Rude, learn how to talk to customersAngela R.
Customer did not leave a comment.RACHEL C.
The self check in process for after hours wouldn't let me finish it. And after waiting on hold for over 30 mins for 2 days in a row I get charged 20 dollars.Anthony N.
Customer did not leave a comment.MICHAEL K.
Nice people to deal withRONALD D.
Got a $21 after hours drop off charge for not checking in before my after hour drop off. Only had the trailer for 9 hours, and charged for after hours drop off when there was no help there. Not HappyKEVIN B.
Customer did not leave a comment.DARCI K.
Very professional and clean facility and vehicles.LEITA H.
Very helpful peopleKEVIN B.
Customer did not leave a comment.BILL B.
Customer did not leave a comment.MICHAEL EVERETT G.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Jay L.
Best U Haul dealer in NCW! Knowledgeable, helpful owner & staff Complete inventory of all types of trucks & trailersDAVID W.
Customer did not leave a comment.Raymond S.
Well You can make sure that the Uhaul Truck doesn't need serviced cause the check engine light came on!!MICHAEL J.
Customer did not leave a comment.JOEL M.
Customer did not leave a comment.Stacey T.
Thank you for your friendly and helpful service. Will only use/recommend this location from now on.Elita F.
Customer did not leave a comment.GREGG L.
No comments. I just dropped off the truck.JOCELYNE KOUZEIN B.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.THEODORE WADE M.
Things were not explained to me at all. The checkout experience was fine, but the check in experience has been a nightmare. The app wouldnt work at all and i kept getting bounced around when i tried to call customer service. Then, when I did get in touch with customer service, I was told that no additional charges would be put on my account. So I had a truck for 8 hours and drove a total of 25 miles and I was charged $400!! This is outrageous! I tried to call the place where I got the truck and the guy was a complete douche bag. No help, and basically told me to get bent. This has been a VERY unpleasant experience. I will NOT be using UHaul ever again.James Q.
Customer did not leave a comment.FARZAN M.
Customer did not leave a comment.BARNEY R.
Customer did not leave a comment.NICK S.
Extend opening hours or offer more convenient after-hours options.KEITH MICHAEL V.
Customer did not leave a comment.Debbie H.
Customer did not leave a comment.HEIDI H.
We had a minor issue with the left tail light not working during our use. The organization knew about the issue prior to us leaving with the unit. Also I was charged a $20 fee for bring the unit back after hours, yet I did bring the unit back 12 hours early.DOUGLAS G.
Nice people and very helpful with helping off load my rentalKevin B.
Customer did not leave a comment.CINDY RAE M.
Customer did not leave a comment.donald E.
Best customer service ever. Helpful and friendly.DANIEL Z.
The owner super helpful since I'm not an experienced tower!STEVEN C.
Customer did not leave a comment.David P.
I could not reserve this truck for two days on line. When calling the customer service line I was told no problem, it will be changed now for a 4 day rental and you can return early. When dropping off I was informed it was never changed. Roni provided excellent customer service and made it right. Thank you Roni ðŸ˜Carillon K.
Make contactless pick up simplerANGELA R.
Customer did not leave a comment.ROY D. O.
Customer did not leave a comment.ERIC C.
We arrived after closing. The lot was deserted and not secured. We had trouble with the website trying to drop the trailer off. The location was a little sketchy. Likely not the fault of the business, but it didn't appear safe.CHARLES S.
Very friendly and best customer servicearturo G.
Big T's Auto Detailing gives a BAD name to U-Haul. You need to let this location go in the best interest of your company. It took an hour to get the U-Haul truck checked out. Big T's Auto does not have cellular service of good enough quality to support your 24 hour rental online process. I was unable to upload an accurate odometer photo or photos of how badly the truck was beaten up before I checked it out. It took an hour and the system finally gave up and just said the truck was rented. I had it for less than an hour and returned it after 8 miles. My receipt shows I was charged double the rental rate of $19.95, I drove it 8 miles but was charged for 12 and a higher level of coverage was applied than what I signed up for. I alerted 24 hour that there were issues with the billing and still I was charged higher amounts. I tried talking to the young man that was at Big T's when I checked it out and he said if I talked to him then I'd be charge because it was a 24 hour. I was there for an hour trying to get the check out process to work and he still refused to help. When I brought it back it took 30 minutes to check it back in due to the poor quality of cellular service at their location. This is a HUGE concern and massively deteriorates U-Haul's ability to provide service and certainly makes it impossible to provide quality service. I called Big T's this morning when I saw I was being billed about double the correct amount. The man that I talked with made misogynistic slurs to me, was incredibly rude as he does not want to be a U-Haul supplier (saying it's his son's gig not his) and he hung up on me repeatedly when I was just trying to get information. I highly highly recommend that U-Haul stop using Big T's as a U-Haul location. The man running it is very likely to get U-Haul into a legal issue with his extremely misogynistic and rude behavior and your level of service is below poor at this location.Ann N.
Absolute scam of a service. If you attempt to use the after hours rental service, you will be delayed several hours. If you are not a local of the town you are renting from, you will need a picture of a passport or rental agreement. Additionally, any extras ordered like dollies, furniture pads, etc, will not actually be provided. If you request them, you will be charged, but Uhaul will not actually provide them. They then ignore your complaints when you want a refund for the equipment that they didnt provide.Charles H.
The online scheduling is a train wreck. Booked my rental for a near by location but the rental was redirected to a very inconvenient one for which I wasn't informed of until the booking was complete. And THAT was after weeding through pages of unwanted upsales. Not impressed. The customer service at the location was exceptional.Kerry W.
Firstly, the fact that I had to drive 150 miles to pick up a Uhaul truck that I'd requested months in advance at a location 10 minutes from my former place is completely unacceptable. I ended up spending 6 hours driving to and from this location on the other side of the state, in a rental car that I had to rent last minute. This cost me time I needed to spend packing + $250 in unexpected expenses. I was only given $50 off my rental, was then inexplicably charged an extra $10 on the insurance so it was really only $40 in savings from the original amount, meaning I lost $210 because of Uhaul's disorganization and incompetence. I get that things are tough right now with lots of moves due to COVID, but from a customer service perspective, Uhaul should rethink their logistical operations to ensure that no one has to drive more than 25 miles from their requested location - or at least communicate that reservations are not set in stone. About this location itself - the staff I spoke with were all kind and helpful, I feel for them because of how much flack they probably get on a near constant basis due to Uhaul corporate's lack of organization. The truck I picked up wasn't in the best shape - it had been siphoned of gas so there was only a quarter tank and it reeked of cigarettes. Again, not the staff's fault, just not the best experience due to a number of factors.Amanda M.
They over charged being they put my drop off in Canada not the US.... Then first customer service rep gave two drop off locations the first which was the closest is no longer a U-Haul so went to the second place almost half way back from where I picked up while waiting another rep to pick up almost an hour on hold to be told I can't drop off so I was transferred to another rep to that was supposed to be a manager that was no help except for give me a number of a manager to give a refund so to make a long story short my weekend was shot playing a U-Haul transfer guy beings I had to bring the trailer all the way back to the place I rented and was charged local rate which I guess would be great except I lost a whole day and fuel cost far exceeded any convince of renting the trailer to begin with.....SEAN Y.
Customer did not leave a comment.RONALD L.
Customer did not leave a comment.RAYMOND W.
Customer did not leave a comment.LUIS G.
Customer did not leave a comment.BOBBI P.
Tad runs a tight ship here. He' is AWESOME as the guy in charge!RICHARD B.
Customer did not leave a comment.Sonia R.
Everyone was great & super helpfulSHARRI L.
Customer did not leave a comment.CARLOS M.