I booked my reservation online. When I arrived at my 1030 pick up time, the original location had a truck, but no car dolly. Original location found both a truck and car dolly at Bill's Service Center' a short distance away. Customer Service left me a voicemail, but I did not see it, explaining the problem until I was at the original location. As a result of a software/ computer glitch, my trip was delayed. Suggest this gets fixed so other potential customers are not inconvenience like I was. (This was my third rental from U-Haul in the last 30 days.) Thank youWilliam M.
Customer Reviews for Bills Servce Center Inc
(U-Haul Neighborhood Dealer)
O'Fallon, MO 63366
Services at this Location:
- Mon-Fri: 9 am - 4:30 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 5/29/2022 - 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Steven T.
Customer did not leave a comment.Theresa O.
They were so nice and helpful! I'm sorry I took so long to check in- I told you I was cursed. Thanks so much, we will absolutely be renting from you again and telling all of our friends how lovely you are!Caitlin W.
The u haul was missing drivers side blind spot mirror. That is a hazard and the location should not have taken my reservationWilliam B.
Customer did not leave a comment.Jack H.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.JEFFREY B.
Have your website revamped so it actually shows what is and isn't available at locations so ppl don't have to schedule rides at the last min.MARTIN F.
Customer did not leave a comment.James M.
Wonderful customer service experience! Very accommodating from start to finish.Brittany W.
Customer did not leave a comment.CHARLES N.
They were closed when I dropped offMarc O.
Customer did not leave a comment.Michelle C.
Customer did not leave a comment.Nathan P.
Everything was perfect!Brett T.
Customer did not leave a comment.James D.
The person who checked me in was great. The trailer was great. The only negative was having go chain the trailer to the light pole when I dropped it off after hours.Lonnie W.
The app is awful. It kept booting me out over and over and took me 45 minutes to successfully return. But the location itself was wonderful.Miranda N.
Customer did not leave a comment.JULIE B.
Customer did not leave a comment.STEVEN P.
The truck we had was not water tight. Upon arriving to our location more than 300 miles later, we opened the back door to find several pieces of our furniture soaked from the rain that got into the cargo area. Obviously this was something that we could not have seen before we left the facility with the truck because it wasn't raining at the time. This caused a delay in us bringing in and using our furniture in our new home because it was soaked. I would like a call back to discuss this further and to correct this situation.Martin V.
Customer did not leave a comment.PHILIP B.
Customer did not leave a comment.TERESA H.
We had to wait because another customer who had a mask sling around his chin interrupted and kept asking questions. Instead of telling him to mask up and wait, we were put on hold. Then, we were told to pull around back for the trailer. They weren't very descriptive about where and we drove back looking for the trailer--like any other time I've been told that. An employee rudy yelled at us to get out of there. There were no signs saying employees only beyond this point. How were we supposed to know? Definitely planned on giving a bad revue worst UHa pick up experience ever. Oh yeah, and our rude friend didn't appropriately wrap the chains and the ball wasn't completely tight. We could hear the chains and the ball bouncing after we pulled out of their driveway. My husband got another 1/4 turn on the ball. I wrapped the chains. I have trailer horses and actually know a thing or two about hooking. Good thing. A loose ball on a cross.country move with high winds could be bad.Walter G.
Customer did not leave a comment.mary C.
I got kicked here from an actual Uhaul location. Despite making my reservation IN PERSON, they gave away my trailer 2 days later. This location closes at 1pm on Saturday and isn't open on Monday, so despite returning the trailer on the second day, I am charged for a full 3 days.TIMOTHY B.
Customer did not leave a comment.Gary L.
Keep up the good work!WILLIAM R.
So kind. Such a great crew.Kim S.
Nothing it was Perfect.Tom B.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.alfons E.
Customer did not leave a comment.ted B.
Very easy to deal withArt K.
Customer did not leave a comment.Gary B.
Great customer service hereRyan R.
Great experience from a thoughtful and caring staff.Jonathan H.
Nice people who wanted to help. Thank you.David H.
very nice people to deal with. Nice locationmike T.
even with a confirmation the nite before these people did not have any information on us or know who we were. I will NEVER recommend this location.TRISH N.
Customer did not leave a comment.Drew S.
I cannot think of anything that could have been betterScott B.
web site says they open at 7am, we had to wait until 7:30 when someone arrived to open the office.Patricia W.
Customer did not leave a comment.David P.
Customer did not leave a comment.David B.
Speedier pickup process is neededBrad H.
Customer did not leave a comment.BERT P.
I have done other business with this location and they are very helpful.JOYCE F.
The people working here are personable and friendly. Felt very assured that I was being taken care of as a friend, not a customer.Michael G.
Customer did not leave a comment.Morgan H.
Very Personable and great custom service on the complete check-out!Randy D.
GREAT PEOPLE WENT OVER THE TRUCK OPERATION AND LATCHING THE DOOR. GOOD EXPERIENCE WOULD RECOMMEND!RANDY H.
Customer did not leave a comment.charlotte G.
All areas excellent, equipment, service, ease of use.Mike H.
Customer did not leave a comment.Raymond S.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Theresa C.
Customer did not leave a comment.Theresa C.
Customer did not leave a comment.WALDO M.
Customer did not leave a comment.ED S.
Customer did not leave a comment.ED S.
Customer did not leave a comment.Egnacio D.
Customer did not leave a comment.Steve D.
While I have no problems with bills service cenetr, my pick up should have been troy mo, uhaul rented my trailer in Troy and made me change locations ( 2.5 hr drive away.michael R.
2 days prior to our pickup, we were told we had a new pickup site, over 10 miles away and a 39 mi it's trip. We passed at least one huge UHaul center on our way to this lawn mower repair business which had UHauls tucked in the far rear of the property. The workers were very helpful once we found this location. U-Haul had at least 2 weeks to make sure a trailer would be at our requested location, which was 5 minutes from my son's apartment. I'm not happy with this last minute change as it was a huge inconvenience for us.Pat K.
Left me sitting and waiting for 20 minutes. Told me to wait up front and then guys were waiting for me around back. Poor service!ADAM P.
Outstanding service was provided by the entire staff.Mark K.
The lady we worked with "Bonnie" WAS GREAT.BERT P.
They did excellent job setting me up and getting me out quickFRED S.
We were charged too much at the time of pickup. We didn't get the discount we had in our order online for being â€œflexibleâ€ on drop off location. Trailer was also in poor shape compared to others we've rented.Kevin S.
Customer did not leave a comment.Daniel O.
Bills service center was horrible. The main guy bill is a complete asshole. He didn't have the time of day to acknowledge me when I was standing in front of him to ask him questions about my rental. He just walked off and I had to wait for a young guy there who finally came out to help me. I like U-Haul but I will never rent from bills again and niether will anyone that knows me. Plus they didn't give me my Dolly's that were rented or furniture pads. I called up there and they did fix my bill I think. I was not going to go back and get them though because I will never step foot in that place again. Other staff members were assholish as well. Not satisfied and hopefully they won't be representing your company much longer.Brian M.
Rented a U haul truck from this place. It was a horrible experience. The equipment was in good condition, but the process to check out the truck took 35 minutes after I already made the reservation online ahead of time. 20 of those minutes were spent standing at the counter waiting for the owner to show up after his staff repeatedly called for him to come up to do the rental (he was the only one that could do it). If it wasn't the only truck available in town and I didn't have people waiting for me to show up with the truck I would have walked out. In fact, that is exactly what another rental customer did who was also waiting for a long time. The tipping point was when the owner publicly treated the clerk like she was dumb for not understanding what seems like a very archaic system, and she was new. The clerk was the only one that was trying to be helpful and the only one apologetic for the amount of time it was taking. I felt very bad for her, as did the other customer who walked out after seeing that. It actually made me feel sick that I was giving money to this person after witnessing how he treated his employees.Joshua C.
Only issue was i went to the wrong location. My fault but an issue of time. Staff at Bill"s were greatDebbie S.
the complete opposite of the pick up place, very very helpful, was nice and friendlyDarrel C.
Keep on doing the great work. ThanksDIAMIT P.
Excellent service! Very nice and they worked with us when they did not have the exact truck we wanted!George L.
Customer did not leave a comment.Craig N.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.JIM P.
Customer did not leave a comment.POLLY K.
Great people easy in and outLarry W.
Customer service is excellent and they take the time to fully understand your situation to ensure you select the correct U Haul product that will do the job.JOHN S.
Very nice and accommodating. Most helpfulMike W.
Customer did not leave a comment.Philip E.
Customer did not leave a comment.JOHN F.
Customer service at this location was outstanding.Amy K.
Customer did not leave a comment.Gerald W.
Customer did not leave a comment.Kenneth R.
Customer did not leave a comment.Bryan H.
Uhaul was a side job for site. Checkout took longer then expected, felt staff was bothered to do the uhaul tasks.Robert C.
Customer did not leave a comment.Charlie M.
The Clerk was not familiar with how to process the transaction and it took much longer than I expected to process the order. I also was charged $10 for a harness adapter that was not mentioned or advised until I was out in the lot hooking up the unit, Old style blade connector, Why has harness not been updated to the current electrical configuration? Also shorted a blanket. I paid to rent 12 pcs. but one bag was open and when I got home I discovered the discrepancy. Not impressed with service here.Scott S.
Very Friendly and helpfulsandra M.
The trailer was in poor condition,, You charged me 526.00 to travel 760 miles with a trailer I had to worry about most of the way. Need to fix lights, put some tires on that trailer.Randy M.
Customer did not leave a comment.RICHARD V.
Customer did not leave a comment.JANICE G.
I wouldn't recommend this place to nobody. Did not have a good experience with the workers. They need to work on being friendly and get there act together. It took way to long to check in and out.JHOOKER C.