Customer Reviews for Black Rock Gardens

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Black Rock Gardens

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Jacob O. on

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Linda C. on

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karen S. on

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Dropped it off Monday had to keep extra days. Was a little disappointed that they closed at noon. Had to do everything myself to check in the vehicle.

Lorriann B. on

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I called the Uhaul drop off location On Gantzel at 4:40 pm to let them know I’m on my way but nobody answered the phone. I assumed that they close early because it was a Saturday. When I got there, the sign on the door said they closed at five. Apparently they closed early that day. I left the U-Haul with the car dolly attached in Front of the building. . I called Monday to make sure everything was fine with the truck, a gentleman answered the phone and said hello, like it was a personal phone that I called, I had to ask if this was Uhaul that I was in contact with . I asked Mike if everything was good with the truck he said yes. I got an email on Monday saying that everything was fine with the drop off.

Andrew L. on

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Very friendly. It was first thing in the morning and it was just me but still super friendly:)

Dave F. on

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GARY L. on

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Trailer latch would not close and lock. I Had to manipulate and fix issue myself

Joel B. on

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Kevinp S. on

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Donnie D. on

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Everything was great, Mike was very helpful

Fred M. on

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Cameron D. on

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Nothing I can think of at this time. Service was great; location was close and convenient; price was reasonable; you had what I needed when I needed it.

sally R. on

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I missed the place where insurance was an option and even though I was within the 1/2 hr time limit; nothing could be done because I was eventually told your system had gone down. I had to cancel the original and have it redone. Thanks to Mike all was well. So much for your system by phone

Rosanne D. on

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One of the chains on the tow dolly was so tight and we could not loosen it....we had to buy a whole other chain

Jeffrey A. on

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I will never choose uhaul again as a rental company. You over the phone customers service is awful. I had a small window to move in and I almost missed because of uhaul and your online verification process. I will never recommend uhaul to a friend or family member. I also notified my union about my situation and to never recommend uhaul to anyone.

Colbi A. on

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Robert D. on

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Fast and easy rental. Very helpful staff! Easy transaction. My second time at this facility and will be back whenever I need a rental.

nicole A. on

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Duane B. on

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Michael W. on

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I ordered a appliance dolly, when I arrived to pick up truck and dolly, representative said he did not have an appliance dolly. I had to use a silly utility dolly

JESSICA B. on

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Ed C. on

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Easy and quick drop off. Super close to destination.

Michael T. on

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Robert R. on

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Andrew C. on

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The address should be more clear in google maps. It lead me to a parking lot.

Terri H. on

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Alfred S. on

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Alfred S. on

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Mark J. on

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TIMOTHY A. on

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Trailer floor was littered with gravel from previous use. Attendant offered to clean but I was in hurry. She confirmed to note condition so when I returned, I wouldn't be accountable Received bill later with cleaning charge! She did not note existing conditions as agreed : (

George T. on

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Daryl S. on

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Your 24/7 was a fail. Spent 20 minutes trying to get through it finally gave up and waited for the human.

Charles C. on

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The trailer I reserved was not there...had to get a different trailer.. no refund/discount offered. Will rent with someone else next time

Darrell H. on

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Always excellent service!

Derec P. on

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Customer did not leave a comment.