Customer Reviews for Blue Angels 2

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Blue Angels 2

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JOHN F. on

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Cheryl W. on

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The lock on the back wouldn’t unlock on the roll up door, so I had to call Uhaul and wait an hour for roadside assistance to cut the lock off.

Jeremy H. on

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Lady K. on

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JC M. on

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The location and equipment was great. The UHaul helpers I got thru the website were awful and I'm going to pursue legal counsel.

susan W. on

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Felt like self service operation. Working other opportunities and not very helpful.

Timothy S. on

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Blue Angels is very easy to deal with! The owner is Fantastic!

James F. on

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Multi use facility with crowded space for pick up and turn in. Agent was knowledgeable and helpful. He ensured a safe rental and operational experience.

Phillip Y. on

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ABS light would illuminate a few minutes after driving. The mom's attic area of the truck leaked causing some of our cardboard boxes to get wet.

Jeff J. on

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Send Everyone to this location. Such a wonderful experience!

Annita P. on

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James M. on

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STEPHEN G. on

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Great owner

Stephen G. on

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Wilfred E. on

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Ryan H. on

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ERIC M. on

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Very personable, great customer service.

Christopher C. on

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Deena Y. on

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Uhaul called us with a change in pickup time at 6:30 a.m. That alone was not good. We were already driving over 30 minutes to this location. So long story short, we had to go to 3 locations and drive almost 2 hours to pick up a truck that wasn't even the size we ordered. The guy that we got the truck from informed us that the truck was already rented but gave it to us and stated that somebody will be angry tomorrow when they come for their truck and it's gone. Our truck that they FINALLY routed to us was already reserved for somebody else but dispatch made him give it to us for our trouble. He was great. He was trying very hard not to be negative about the company.

Jeff N. on

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Ed T. on

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Ben D. on

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tamala N. on

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The ssleman was extremely personable and kind. He helped us get what we mated, corrected errors that were made online by rep the night before and hit us out quickly. I’ll defiyuse this location again.

Herman A B. on

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james C. on

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Friendly. Customer focused.

Sybil G. on

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Amy M. on

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HORRIBLE EXPEREINCE. I RESERVED MY TRUCK DAYS IN ADVANCED AND CHOOSE MY LOCATION. IT STATED THE TRUCK I WANTED MIGHT NOT BE AVAILABLE BUT I CHECKED THE BOX THAT I WOULD BE OKAY WITH AN ALTERNATIVE TO WHAT REQUESTED. ALSO REQUESTED A APPLIANCE DOLLY. GOT TO THE LOCATION AND ALTHOUGH WAS LISTED THERE NOTHING I HAD REQUESTED WAS AVAILABLE. I WAS TOLD I COULD GO AN ADDITIONAL 8 MILES AWAY TO ANOTHER LOCATION. HOWEVER WHEN I CALLED THE ITEMS WERE STILL NOT AVAILABLE. I WAS SENT FROM THE ATHENS LOCATION IN THE FIRST PLACE BUT STILL CHARGED 45 MILES. I HAD TO GO TO THREE DIFFERENT LOCATIONS TO FIND AN APPLIANCE DOLLY. I WAS NOT HAPPY TO SAY THE LEAST. CONTACTED AN AREA REPRESENATIVE DEREK WHICH WAS USELESS. I WAS TOLD BY ONE PERSON THAT THE $50 GUARNTEE WAS A JOKE AND NEVER HELD UP TO. I FOUND OUT UHAUL HAS A CLASS ACTION LAWSUIT FOR THIS. VERY VERY DISAPPOINTED. CUSTOMER SERVICE WAS HORRIBLE. NEVER AGAIN WILL I RENT FROM UHAUL. I HAD BEEN USING UHAUL FOR THE PAST 25 YEARS, WE WILL BE USING BUDGET OR SOMEONE ELSE FROM NOW ON.

Daniel W. on

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chris B. on

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The mix of corporate control and local created issues. The site had difficulty with the cooperate rental web program when trying to rent. Also, the size of trailer I wanted is apparently being phased out, requiring me to go up a size. This was an inconvenience. I would have preferred the smaller size instead of the 6X12.

JOAQUIN R. on

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Your website sucks. I needed to rent a trailer but I could not find out where the trailer I wanted was located. Considering I am a software systems engineer and I can't make it through your website to get the information I need, I would rate it as a F.

Michael G. on

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Joyce O. on

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Vivian M. on

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William G. on

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Donald G. on

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Very courteous and helpful in taking care of the turn in.

Norman M. on

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Needs larger parking area.

Cheryl B. on

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richard M. on

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John C. on

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Ryan K. on

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Tina M. on

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Joseph M. on

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I will use this location again. Owner is very friendly and makes sure that you are taken care of! Great service!!!

Keith F. on

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Great truck and great customer service. No problems at all.

Latoya J. on

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It was absolutely great!!!

Trevor M. on

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Michael D. on

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Marsha D. on

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I don't see how you could improve upon my experience! Best customer service ever!

Hans R. on

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Samantha H. on

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CHARLES J. on

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Farah M. on

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Danny R. on

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Friendly service.

Shaun J. on

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Daniel K. on

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Very friendly and nice and customer focused. Great experience. I would definitely recommend using Blue Angels 2.

Chris M. on

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Very fast and easy, professional service.

joseph M. on

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Phil was great. I'd recommend Blue Angles 2 to anyone. I'll be back.

Michael P. on

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Tanner W. on

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Pleasant business owner. Great location.

Anthony B. on

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JEFFERY W. on

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Mallikarjuna G. on

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sean D. on

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Outstanding operation. Really helped me out of bind. Thank you so much Phillip Adair. I will be back.

Douglass B. on

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Truck had engine light on location told me to go ahead and drive. It did not breakdown so no problem.

Brent C. on

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Younggi S. on

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Very nice!!!!!

Jonathan A. on

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James K. on

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Rhonda E. on

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Sharon M. on

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jimmy M. on

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Nothing really, very knowledgeable folks here. Extremely professional

Jonathan W. on

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BENJAMIN T. on

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Extremely rude and unprofessional

Gary H. on

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The entry way is rough if you are in a small car.

Joshua S. on

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so friendly and easy to work with....thanks

William H. on

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taj T. on

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Very dissatisfied with the service I receive. The communication of the employees was horrible. I had to go and pick up a truck in another city and lost a lot of time. I probably won’t rent from this company again.

Courtney S. on

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Jason P. on

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The location and truck were great. The main U-Haul customer service was terrible and I incurred double the charges and time I expected due to a miscommunication between their separate in-town and one-way systems.

Brian K. on

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The drop off location was not the one I selected. I had to take my time and money to pull the trailer to a different location than what I told yhe person when I picked the unit up. Wasting my time and money is not acceptable, especially after a long trip and in the middle of an expensive move!

Daniel F. on

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JAMIE H. on

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Very friendly service! Great people!

Jimmie M. on

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The truck steering vibrated excessively and I had to hold the steering wheel to the left 45 degrees to keep it on the road. I put 40 miles on the vehicle and refueled it with 4.5 gallons of gas but I was still charged $17.00 for gas.

megan L. on

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The only issue we had was that there were no tie downs in the truck. Other than that, it was a great experience.

Charles E. on

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Jeff F. on

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Pat D. on

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Oh my goodness this place was awesome. I will use this location again.

William J. on

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Marshall D. on

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Adam H. on

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No help attaching 6x12 enclosed trailer. The guy made it sound macho not to need help. So we wanted to be macho. But we had no tongue jack and were forced to scrounge for a cinder block to support the tongue, then muscle it up onto the tow ball. While hooking up, the guy hired to weed wack the property was obliviously throwing bits of gravel at our tow vehicle. Small rocks flying everywhere even bouncing over our heads on the tin roof overhang where the trailer was parked. He later bounced the weed-wacker in the gravel to get more nylon line to spool out, throwing more rocks. Crazy oblivious. Gravel parking lot, so we spun out going up the steep hill to escape the madness, the view of oncoming traffic blocked a truck that was being advertised for sale by the uhaul dealer w/ price stickers on the windshield. Ended up in oncoming traffic just to see, but that was our call just trying to rush outta there. Trailer had some sand in it requiring a sweep out before loading, not too bad. Now some positive: pretty quick paperwork since I had already checked in online. The system didn’t register our pre-selected drop off location, but we worked it out. The gentleman said something was wrong with the trailer so he left the office. Came back and said here ya go but no explanation. I probably should have asked but now will live in suspenseful mystery. The trailer towed fine though, but probably due to our macho-awesome job attaching it. Nice air conditioning and seating inside the rental office. But lousy customer experience overall. Probably an off day, but we may not recommend to friends or family when other options are available. Only spent 25 minutes there but it was a unique 25 minutes. Rating it below average. I wanted to try to give another star, but that weed-wacker guy ruined it. Pretty disappointed given the glowing reviews we read before going in. Maybe it'll be a better experience next time, if I can show my face after telling the story the way it happened. I could have said 1 star, but those reviews seem more spiteful than frank. I hope I've been frank.

Maurice M. on

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I was in/out fast, the cargo van was fully gassed/clean, drove great and had good a/c (around 90degC), return was quick/fast and received my receipt shortly afterwards. Charges were as expected. The gentleman working there that I worked with was great to work with and it was nice not to be stuck there picking up my vehicle for 15-20 mins, as I had time constraints (work this afternoon) and could not afford too many delays. Kudos to this U-Haul location/employees. Great job!

Rich B. on

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You never told me why I was charged two rental fees. I was told if I remember to return it by the end of the day.

Herman C. on

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Heidi P. on

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Very friendly....and quick.

wes R. on

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The equipment was in great shape. The staff was friendly and helpful. The only thing that could improve is to make turn in/out wider, less bumpy, less slippy (gravel).

Michael F. on

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Justin B. on

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In and out very quickly; very friendly folks

Steven M. on

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James W. on

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Perfect! Great guy!

Rebecca M. on

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The owner was so friendly and made everything easy!

mark H. on

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