maintain your equipment so that tires do not get blown and your customer is left on the side of the road for 4hrs while waiting for a customer service to answer the phone, call you back with a provider, have the provider call you, then have the provider show up and then finally fix the tire.. absolute freaking nightmare will not use uhaul again.Christopher A.
Customer Reviews for Blue Angels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Elizabeth M.
Customer did not leave a comment.Dexter Y.
Customer did not leave a comment.DANIEL Z.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.Kenneth L.
I didn't have the equipment I asked for but it was super short notice and I didn't really need it anyway. Overall, fantastic place/service. I'll definitely use y'all again.James S.
The previous renter was late getting back. When they finally arrived the truck was almost empty. The customer was not required to bring the truck rental back filled with gas.VALERIE B.
Customer did not leave a comment.Jordan C.
The ratchets need oiled every so often, very stiff.James E.
I was upset and inconvenienced by reserving it at US 31 South at 10 am yet it was not there. I had to drive to Madison (out of my way) to pick up uhaul. Also not aware that I needed an adapter. I tried to call uhaul for some type of discount for the hassle to no avail after being told initially that there weren't any discounts for military. Both declines are upsetting.Stacy H.
Customer did not leave a comment.Ryan O.
Customer did not leave a comment.TERRENCE F.
Customer did not leave a comment.Steve B.
Amazing serviceLaTrice T.
Great guy smooth processdanny H.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.DeOnah N.
Customer did not leave a comment.emilio Y.
Customer did not leave a comment.PAMELA S.
everything is excellentMANUEL R.
Customer did not leave a comment.MICHELLE C.
Customer did not leave a comment.Jeremy F.
The entrance is very steep and undeveloped. It would be nearly impossible to get in and out of in wet weather. The lot is an unorganized, crowded jumble. Maneuvering with a large, unfamiliar truck was intimidating. I would not use that location again, because of those conditions.Teri H.
Customer did not leave a comment.CHRISTOPHER M.
Customer did not leave a comment.DONALY B.
I had no Chan where to park the truck. Storage units were everywhere and there was no clear parking area.Angela I.
Customer did not leave a comment.TERESA J.
Customer did not leave a comment.DORIS M.
Customer did not leave a comment.LAUREN M.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.LARA J.
Customer did not leave a comment.DENNIS H.
The first truck I tried to rent ran like crap. It had a empty qt of oil in door. Mud covered the tires and the truck it self was beat to crap. I called uhaul they said they could not do anything except send out roadside. I was on hold for an hour for them to tell me that then they had to call me back 30 min after that. Then I called customer support and they hung up on me. Finally after theb3rd attempt they canceled my reservation and I was able to get another truck at the same location but it was parked where it was really hard to get out. Then it needed an alignment and rode rough as all get out. This is by far the worst experience I've ever had.DANIEL S.
Customer did not leave a comment.DENNIS L.
Customer did not leave a comment.Desnatie R.
Customer did not leave a comment.GIANCARLO D.
The gentleman was not listening to me at all. There was no effective communication between us. Every time that I talked he would cut me off or talk over me. Finally we got to talk about the service in which I needed assistance with, then he said he couldn't help me. Also he offered the insurance and I declined but he still charged me. I didn't notice until I left and ask another representative over the phone, who I called to change my drop off location. He was not helpful at all.ANTHONY C.
Please don't charge customers for equipment that they didn't use. I asked for (and paid for) two dolleys to help move big appliances and they weren't on the truck. The guy at the desk when I turned the truck in said that I couldn't have them because when I picked it up after hours, people will say the dolleys weren't on there when they were and people would still it. Problem is, I paid for the equipment and didn't receive it. And I got no refund or credit for it. So I paid for equipment I didn't use. It's frustrating.Courtney B.
Entering into the lot from the highway was a bit of a struggle. The entrance apron was non existent Straight off of the road and a little steep down hill grade on a busy stretch of road .GREGORY W.
There was only one person working at this location and he was busy showing buildings to people - which we didn't know at the time as we couldn't see them from the office area. When we tried to call, there was no answer - we could hear the phone ringing inside. Then, he misrepresented the insurance options and told us that if anyone hit any part of the truck except the cab, then we were not covered unless we purchase the more expensive insurance. Also, someone tried calling my husband AFTER he picked up the truck to find out why we haven't picked up the truck. Finally, the milage was WAY incorrect on the receipt but we couldn't verify that because we were NOT given anything in writing. I was at home caring for my elderly mother - they emailed it to me but didn't tell my husband that they did.JAMES R.
Customer did not leave a comment.MICHELE B.
Always a Great experience at Blue Angels!KENDRICK R.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.Audrey R.
Fast and easy - equipment was ready when requests and the staff was prepared to do the check-out paperwork and inspection. I was in and out in ~10 minutes. I made my reservation 1 hour ahead of time and this short turn was not an issue for the staff. Finally, they had the only 12' trailer in all of the Huntsville/Madison area as well as what appeared to be at least one each of every other trailer and truck type - very well balanced inventory!JOHN Z.
I MANAGED SMALL BUSINESSES FOR 45 YEARS, SO I AM PROBABLY MORE CRITICAL THAN MOST PEOPLE. THERE IS MORE THAN ONE BUSINESS BEING RUN OUT OF THIS LOCATION SO I DID NOT THINK IT WAS VERY PROFESSIONAL. I AM JUST RATING THE LOCATION. TRUCK WAS RETURNED ON SUNDAY SO DID NOT ENCOUNTER ANY PERSONNEL.MICHAEL C.
Worst experience I've ever had with service a company I reserved a 12x6 trailer WiTh a ramp. All they had was a beat up trailer with no ramp. I left with the trailer, drove home and quickly realized that I needed a trailer with a ramp. Returned immediately to Blue angels and got a smaller trailer. Even though this would require two additional 40 mile round trips, I had no choice. The person at blue angels said you are good to go but uhal did change a day for the other trailer since you left the lot. I asked her to refund the charge and she said there was nothing she could do only uhaul could do it. She got uhaul on the phone the phone and handed the phone to me. The person said that she couldn't do anything, that it had to go to another department. She did connect me to the department but a message said that the wait time was 45 minutes to an hour. I handed the phone back to the blue angel rep and left I then called Amex and told them any changes at uhaul would be disputed. Amazingly bad experience. In today's world this should be easy, yet uhaul has made it so bad that it's easier to buy a trailer, use it, and resell it. You should be ashamedWILLIAM H.
Customer did not leave a comment.MICHAELHEINRICH S.
Customer did not leave a comment.HOLLIS A.
Customer did not leave a comment.LEO M.
Customer did not leave a comment.RYAN C.
quick, efficient, and no hassle.MICHAEL G.
The gentleman who checked me out was extremely efficient and helpful. He even allowed me to park my personal vehicle under a covered parking spot during my rental. I used the web check in at the completion of my rental and was very impressed with the great use of technology.EDWARD A.
Employees made the return very easyJames B.
Great service! Will use again when needed...WALTER L.
The uhaul app picture transaction would not work on Android. I was fortunate that my wife was with me and had an iPhone. Spent 20 minutes trying to figure it out.Brett B.
I had to rent a Trailer, it was on time it was ready and the owner of the business is so nice. I actually even left my cooler and he held it for me the service experience was hands-down great!!! Thank you Uhaul!JAMES W.
The truck needs an alignment job. I am a very experienced driver of 20 plus years, but if an inexperienced driver drove the truck. This could cause an accident.ARNOLD J.
Customer did not leave a comment.Sharon O.
The owner lied to us. We dropped off equipment to him and was told that we wouldn't have a fee for dropping in a different location than we picked up. I was charged an additional $200+ for it.REBECCA C.
I was lord to by the owner. He said I could drop off equipment there without a charge but I was charge a fee of over $200. Do not trust him. He just wants equipment.REBECCA C.
Customer did not leave a comment.DON M.
The Blue Angels Uhaul local ion should be closed. There was no assistance on connecting the trailer and when I asked if the tires were aired up the site owner said he had no idea. The trailer had rocks and red mud and took me 30 minutes to clean as I was hauling furniture. One tire was 20 pounds of air low. You folks owe me $25 for having to clean the trailer before I used it and which caused me to have to load furniture in severe rain storms. I was in Fort Walton Beach Florida and stopped at another Uhaul store they printed out the Managers name and told me that Blue Angels was a full service location, which is BS, because the site operator/owner says he is only a drop yard for Uhaul. I have used Uhaul in previously and was used to a fair level of service. Blue Angels is the type of Uhaul location that will put you guys out of business. In addition the access to the road is a steep grade on a slope with gravel. Blue Angels is primarily a small building sales location, with no customer service for Uhaul customers. 256-527-1075 call me, I would love to hear from you guys.WILLARD M.
Nothing everything was well run and extremely efficient.LEO M.
Customer did not leave a comment.kimberly A.
Customer did not leave a comment.Ajaymehul A.
Customer did not leave a comment.ZACHARY P.
Customer did not leave a comment.KATHRYN P.
One customer service representative at Blue Angels 2 working with another customer resulted in a 20 min wait while he finished that process. No contact from U-Haul or Blue Angels 2 identifying the change in pick-up location resulted in a 3+ hour delay while U-Haul scheduling tried to find the asset to rent to me.JEFFERY M.
Trailer was bowing. Probably overloaded at some point. Honestly, it looks like it could give at any moment. Staff was super friendly and helpful thoughJOSHUA W.
Customer did not leave a comment.RODERICK F.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.ELIZABETH B.
Convenient location off of County Line Rd. Owner is great - super friendly and helpful. Pulling in and out is a bit of a challenge as the entrance is gravel and on an incline that does not meet level with the main road. Other than that I've used them twice and will use again!ERIK S.
Customer did not leave a comment.Paul C.
Customer did not leave a comment.Corey F.
Customer did not leave a comment.Evan B.
Customer did not leave a comment.LEE H.
Customer did not leave a comment.Gary U.
Customer did not leave a comment.JOEL T.
Customer did not leave a comment.Randall B.
The big issue I had was I had one drop off location confirmed after I made my reservation and picked up the uhaul and then it got switched to a new location at some point after that. I went to drop off at the original location and they would not accept it and then I had to find the new location. Wish this would be confirmed up front and not changed after the fact.James F.
Customer did not leave a comment.Jonathan D.
Customer did not leave a comment.Alan C.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.DENNIS P.
Customer did not leave a comment.Krystle S.
Customer did not leave a comment.SHARON M.
Customer did not leave a comment.Maritza M.
Website allowed me to enter check-in information ahead of time so picking up the rental was very quick. Emailing the contract also sped up rental pick up. Vehicle turn-in was just as efficient. Easiest rental process I have ever had.Charles J.
Very friendly and convenient. Excellent uhaul location!MICHAEL W.
Customer did not leave a comment.Steven D.
Very helpful and friendly.AARON L.
Customer did not leave a comment.SHAQUANDIRA B.
I can't truly answer this question because NO ONE ever answered the phone when I tried to reach them. I needed to deliver the trailer on Sunday when they were closed and was not ever contacted by them and when I tried to call them to verify my return NO ONE would answer the phone. I have been charged additional fees and I would like to discuss these fees with who ever made the charge. But since I can't reach them I will need to drive all the way over there to discuss it. I have been trying to communicate with UHaul and have had to hold on the phone for well over 3 hours to try to get some questions answered. So for that, I'm not terribly happy.JACQUIE A.
Worst experience I have had with U-Haul. The employee was rude and unaccommodating. We rented a 6'X12' trailer and the lights did not work. Not because of anything on our end but the bulbs were burnt out. The worker told us to take another one, which was the only thing left on the lot and much smaller. Everything worked but we ended up having to make 2 trip to do what was needed for our move. We had to go to another city to move and had to make that trip twice. Hours were wasted and we were in a sever time crunch and almost missed the deadline because of the 2nd trip. We also ended up having to work in pouring rain on the 2nd trip. EVERYTHING about this move was horrible and it started with not having the right equipment from your establishment. Maybe I would not have been so upset if the worker had apologized but he acted like it didn't matter. It would have also been nice to get a discount for the inconvenience. Even a coupon or something!!!!!MARSHA J.
I rented a 26 foot truck. It was clean from the previous user but the engine ran really bad. It had a real bad miss in the engine causing poor performance and bad gas mileage. Also I was charged $5.00 for a "Safe Trip Fee" That was never talked about but charged to my account. I did by the Safe Move Insurance but have no idea what the Safe Trip fee is nor would the manager tell me what it was for. I am not happy due to lack of customer servie and excess fee charging.JOHN S.