Customer Reviews for Blue Angels 2
(U-Haul Neighborhood Dealer)

307 reviews

10114 County Line Rd   Madison, AL 35756

(256) 850-4193

Location Hours

  • Mon: 9 am - 4 pm
  • Tue-Thur: 9 am - 5 pm
  • Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/18/2021: 8:00 am - 3:30 pm
  • 5/20/2021: Closed

Services at this Location:

Contact Us

(256) 850-4193

10114 County Line Rd
Madison, AL 35756

Services at this Location:

Location Hours

  • Mon: 9 am - 4 pm
  • Tue-Thur: 9 am - 5 pm
  • Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/18/2021: 8:00 am - 3:30 pm
  • 5/20/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

great experience

RONALD T. 
Rating:
4.0

Inside of truck windshield coated with nicotine. Surfaces were sticky to the touch. Can smelled so bad that I could smell it on my clothes hours later. There was also a dash warning about a tire being low. Rep told me that it had been reported to U-Haul and that the sensor was bad and to drive it anyway. I didn't report the bad vibration at 50 mph because J thought it was due to a low tire. A handrail at the office entry would help us old folks with the stairs. Driveway entrance and exit are rough on vehicles.

GARY B. 
Rating:
2.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

Ernesto A. 
Rating:
5.0

Very friendly service.

Travis A. 
Rating:
5.0

Nothing to improve. Service was fast and easy. Even with computer issues. Will definitely come back when I need a trailer again.

RAKANEM M. 
Rating:
3.0

Hard to find parking

CASEY C. 
Rating:
5.0

Customer service wait too long. Communication very poor. I wouldn't rent again on account of your failure to communicate. 30 minutes first time 45 minutes second time

GARY T. 
Rating:
5.0

I have rented from this location several times. The gentleman is always friendly and very helpful. The only challenge for me is finding his location within the Uhaul website. I live very close to his location, but when I look up places to rent, on the Uhaul site, it rarely shows his business. I have to search his business name specifically to find him.

BRENT W. 
Rating:
5.0

Customer did not leave a comment.

JANA W. 
Rating:
5.0

easy pick up, easy drop off.....

JOANNA S. 
Rating:
3.0

Customer did not leave a comment.

NYIECHA S. 
Rating:
5.0

Great customer service!

Lakima B. 
Rating:
5.0

Customer did not leave a comment.

GARETH S. 
Rating:
4.0

Excellent customer service and location is good, except the entrance/exit is graveled and very steep. We had a hard time getting out of the driveway with our truck pulling a trailer. Other than that, a very good experience. I will recommend this Uhaul to my friends and family.

MITSUYO F. 
Rating:
5.0

Great experience,

Kathleen S. 
Rating:
3.0

Change your extortion scheme and go back to what you used to do and have every gas tank full when picked up, requiring customers to bring it back full. Uhaul's new 1/2 full tank policy has a high probability of failure for the customer. To guess when pumping gas into a tank how much is needed to get to 1/2 full either leads to less (penalty charge to customer) or more, which results in free gasoline for uhaul (contract states the customer gets no credit or compensation for additional fuel). This small operational policy change must net u-haul millions of dollars in revenue annually over and above rental charges.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

GIGI N. 
Rating:
5.0

No comments at this time.

RAMON C. 
Rating:
5.0

Correcting the mistake from a review I did before when it was meant for a pickup location in florida. Recommend this place for any uhaul needs. Staff was professional and extremely helpful. If I need anything uhual again this with be my go to.

TIMOTHY P. 
Rating:
5.0

Please see previous comment regarding how terrible Uhaul.com representatives were with me!

ROBERT L. 
Rating:
1.0

You had to use the online turn it parking lot was horrible and I'm worried about getting charged for something

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

KEITHEY F. 
Rating:
5.0

Customer did not leave a comment.

CODY JAKE P. 
Rating:
5.0

Customer did not leave a comment.

DONALY B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

We had no problem. We rented and returned back to same location everything was smooth

LEVONIA J. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
2.0

Parking was a mess. Gravel lot uneven, almost no lighting at all.

CHADWICK J. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

The gentleman that I talked with was very professional and helpful.

KENNETH W. 
Rating:
5.0

Outstanding customer service!!!!

L C T. 
Rating:
5.0

Best uhaul dealer I have ever dealt with! Won't use anyone else ever again.

Todd M. 
Rating:
2.0

Not all equipment that was paid for was found inside the truck. I was not contacted by any representatives when I submitted that information.

Nicholas M. 
Rating:
5.0

Easiest rental ever friendly fast service. Highly recommend

HEATHER T. 
Rating:
5.0

Customer did not leave a comment.

CARLOUS S. 
Rating:
5.0

Great customer service eazy in & out experience

HEATHER T. 
Rating:
5.0

Nothing. This particular partner was very well organized and friendly. If I need a U-Haul again in the future I will be back!

James Z. 
Rating:
2.0

The gentleman that setup the rental was very condescending regarding getting rental insurance. He must have asked me at least 6 times "are you sure you don't want the rental insurance?". Then before I was driving off, he mentioned to me at least 4 times "I hope you have a SAFE trip", like he was trying to jinx me, or get me to buy rental insurance. As far as the equipment goes, one of tires was out of balance pretty bad.

JASON H. 
Rating:
4.0

Customer did not leave a comment.

KHODERA C. 
Rating:
5.0

Overall great experience. Wouldn't hesitate to use service again.

REGINALD H. 
Rating:
5.0

Owner is very nice guy, very down to earth and great conversationalist! Would recommend location to any one!

Addonis H. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
3.0

The place was clean and easy to find but not easy getting in or inviting. Had to call to get assistance in what to do but the attendant said to just drop the trailer in one of the empty spaces. Wish he would have come out to assist. I have a bad back so it it was not to easy for me to on-hook the trailer.

EDWIN G. 
Rating:
5.0

Customer did not leave a comment.

charles C. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Marvin B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

EMILY M. 
Rating:
5.0

The manger was very nice.

WILLIAM G. 
Rating:
3.0

We requested that the trailer be checked in while we were there to return it, and the attendant indicated he was too busy to bother with it at that time. It was checked in later without issue, but my preference to be there in case anything came up was not honored.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Juwan H. 
Rating:
5.0

Again Disappointed that we had to drive 30 minutes to drop the trailer off....as we passed at least 5 other UHaul locations on the way

LEE C. 
Rating:
4.0

Staff was very nice

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Brandy M. 
Rating:
5.0

Nothing. Straight forward. Great customer service

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Free coffee

Eldridge P. 
Rating:
5.0

Excellent experience!

todd K. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

WILLIE MAE M. 
Rating:
5.0

Customer did not leave a comment.

Tyronzia J. 
Rating:
5.0

Customer did not leave a comment.

Winston I. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

RON T. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
4.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

ROSS G. 
Rating:
5.0

Very friendly and super helpful! Fast and simple.

Eugenio F. 
Rating:
5.0

Customer did not leave a comment.

reginald K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Truck has high Milage and front end wear. Tires and or shocks or suspension bounces badly and darts left or right when hitting bumps. Very strong smell of gasoline when 1st started. Strong oil smell entire time when traveling, must crack window and run A/C or vent when traveling.

Rodger S. 
Rating:
5.0

Thank you for the good experience with your company. No problems at all!

KENNETH M. 
Rating:
5.0

Very pleasurable experience! Great Customer Service and equipment!

Latarsha C. 
Rating:
5.0

Service was great

ANNETTE T. 
Rating:
5.0

Best place to rent anywhere! Thanks!!

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

Scotty W. 
Rating:
4.0

Better access to County Line road.

Joe F. 
Rating:
5.0

On site manager was very customer friendly

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Excellent location and easy and fast drop off. Very friendly. Thanks so much.

Dwayne F. 
Rating:
5.0

Trailer was originally reserved at the Canton house location in Decatur. When I arrived there the trailer had already been rented out earlier that day. Very aggravating to have to drive to Madison.

Roger B. 
Rating:
4.0

No one was outside when I dropped off the trailer. I dropped the trailer off at 9 am, but the receipt I received claimed 2:30 pm. A sign out sheet for Uhaul renters may also help.

Matthew C. 
Rating:
4.0

I don't know because they were very nice n I felt so comfortable as I was reserving my truck.I will recommend this location they rock!

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

Chase W. 
Rating:
5.0

Customer did not leave a comment.

Jane C. 
Rating:
5.0

Excellence Customer service. Friendly and welcoming.

LOUISE C. 
Rating:
5.0

100% Good Good

HUMBERTO B. 
Rating:
2.0

There were issues with the brakes. I did not feel comfortable driving the 10 foot truck 150 miles on the highway. When I called the number on the business card in hopes to exchange, it continued to rang. When I called back a second and yet a third time, I received a message that the number was no longer in service. So I decided to drive the truck back to the location. At that time, I was told that there were no trucks available and that I needed to go into Huntsville (out of my way) to exchange trucks at a regular U-Haul business.

HOMER M. 
Rating:
5.0

None

Garland K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Leo M. 
Rating:
5.0

Customer did not leave a comment.

Stephan W. 
No reviews have been submitted for this location.

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