Customer Reviews for Bluegrass Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bluegrass Rentals

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TYLER H.
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Owner did a great job. Will be coming back and recommending.

isaiah R.
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Customer did not leave a comment.

jonathan T.
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Tire came off of trailer not good experience

James S.
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Customer did not leave a comment.

andy S.
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Excellent customer service

donald N.
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Customer did not leave a comment.

Dean H.
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Customer did not leave a comment.

Bruce R.
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Agent was extremely rude and there was no need for it. Also, not complying with mask mandate. Do not rent here.

Joseph H.
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Through no fault of my own. I was held up by an accident on I-65 going to Bowling Green, KY The road was blocked for over three hours because of a tractor-trailer that caught on fire. There was a lot of clean-up before they opened up the interstate. We were on our way back to the lot and my wife called the owner and told him what had happened and that we were running a little behind. He said OK bring it on in. The wreck could be verified by watching the news report. We got back to the U-Haul dealer at 5:13 pm Friday evening and dropped the trailer off. The next morning I had to deliver a motor home to Florida. The invoice that I received in my email said that the trailer had been turned in at 8:43 am on Saturday morning. By that time I was going through Nashville TN. I got back in the other night and went by the U-Haul store yesterday and the gentleman told me that the trailer was not there when he left the night before. Maybe not, but it was there the next morning when he came in and unlocked the gate. Anyway he said that there was nothing that he could do about it because it was not there on time. I realize that but some things are unavoidable such as the wreck that we encountered. If the trailer had been rented by someone to pick up that evening I understand that but it was not. I will need to rent a trailer in the near future and will look for another company to rent from.

SHAWN T.
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Nothing. Everything was great.

BETTY G.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

BEACH C.
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Customer did not leave a comment.

Brad B.
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Everything went smooth, from the online booking to the pickup of the equipment. Staff was knowledgeable and helpful. Return was the same, no problems.

steven W.
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Customer did not leave a comment.

Robert L.
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Kathleen H.
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Adam G.
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Super easy to return truck. Still not happy with being charged for an extra day due to the order form not being specific on what time to drop it back off.

Mary T.
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Bluegrass was awesome! My scheduled mover did not show and he found two workers to help me and they were awesome too! Very helpful with information on the truck, very professional and courteous!

ROBERT W.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

david P.
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The accelarator stuck at times and made it difficult to drive. This could have been very dangerous.

James M.
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I ordered moving pads which were really needed. They were not in the truck and the place was closed. The cab had been heavily smoked in so it was hard for my breathing condition. Also, the windshield was so covered in smashed bugs it was difficult to see through it.

Geoffrey M.
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Make a better way to drop off trailer after hours or on Sunday.

Elizabeth G.
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The owner/manager at this location was extremely every time I spoke to him. I called him the morning of my rental to ask a couple questions, and he acted like all of my questions were stupid and I was interrupting his time. When I came in the store later to pick up my rental, he talked down to me the entire time and was the most unpleasant customer service person I have ever been in contact with.

STEVE G.
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always go here for my truck rentals. easy to work with

Brent S.
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Customer did not leave a comment.

janny H.
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Excellent

JOANNA P.
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Customer did not leave a comment.

VINCE E.
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Customer did not leave a comment.

BILL H.
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Customer did not leave a comment.

MELISSA P.
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Awesome service! Top notch equipment. Friendly staff! I will always do business here and will recommend this place to everyone

Corey E.
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I picked up the 20' truck and the inside smelled badly of cigarette smoke. The gas tank was just above a 1/4 tank so I had to pretty much fill up immediately. The back of the truck was not swept out for me, there was hair, dirt and even socks left over from previous users. The trucks side skirt was SEVERELY damaged but did not show that in the photos of the truck when you sign the rental agreement. I didn't care about that too much because I got the highest insurance so I knew I wouldn't be charged for it but the photos of the truck did not show anything close to the true condition of itself. So beware of that and take your time when looking over the vehicle if you rent. Also I was charged an additional $5 and some change for gas even though I brought it back and the exact same amount. Whatever it wasn't worth causing a fuss about, it was just annoying to see.

Jamie H.
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Cheating on Mileage and charging customers for it

Majed N.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

RICKY C.
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all was good, thank you

Michele W.
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Customer did not leave a comment.

JOE B.
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Customer did not leave a comment.

Donald W.
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Customer did not leave a comment.

Eric S.
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The overall price was high ... including gas, the entire bill was just south of $200.00 for a very small move.

UNDERWOOD M.
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Customer did not leave a comment.

Emily B.
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Had no intention and did not enter store. Dropped off after hours. Parking area was very small for after hours.

Scott V.
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Excellent and friendly service on both side of picking up and returning

Eric D.
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The man behind the counter gave away a customer's 10-foot truck to someone else and then yelled At him when he came in to pick up the truck that he had confirmed online. I won't be renting from this location again due to the behavior of the employee and the uncertainty of whether or not my rental will be available.

annette S.
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Customer did not leave a comment.

George G.
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Customer did not leave a comment.

Nancy D.
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Customer did not leave a comment.

GREGORY S.
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The equipment was in good working condition. The actual building was in very bad shape. As a customer first impressions set the tone and walking into the building makes you feel like there is a lack of care.

Dawn B.
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Customer did not leave a comment.

Glen L.
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Customer did not leave a comment.

TAMARA H.
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Great customer service

Benjamin C.
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It was just after noon. No one would come to the desk because they were on lunch. After yelling for someone, a guy came out and acted like I was bothering him. I'll drive 100 miles out of the way to not deal with them again.

Rick D.
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I was very disappointed. I was told I would have at truck at Madison tenn at 9 and I got a call Friday saying I could pick it up at 4. I was driving from louisville to load and drive back that day. I then had to drive 40 miles out of my way to get a truck at 11 and did not get to Madison until 12.causing me to loose 2 hours waiting and driving. I also could not check with the number provide. All I would get is voice mail not set up. Drop went well. Crestwood was close to home. The original drop off were 20 miles away

James H.
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Trailer had a bad vibration on interstate speeds. Returning trailer was a pain. Facility opened 5 minutes late. No one greeted me to assist in trailer return. Very disorganized facility.

Donald B.
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The person behind the counter didn't seem to know or care what he was doing so that was the only negative to our experience,

Renae T.
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Customer did not leave a comment.

louise J.
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NA

Robert W.
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Customer did not leave a comment.

Richard N.
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Excellent customer service

THOMAS H.
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Customer did not leave a comment.

Jim C.
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John was very helpful. I have already recommended his location.

SHAWN T.
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Nothing. Everything was great!

eloph D.
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Customer did not leave a comment.

Scott R.
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Customer did not leave a comment.

Scott R.
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Customer did not leave a comment.

Gene F.
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Thing is old and rails inside are starting to fall apart.. needs a make over. And totally dislike having a hidden connector charge to plug into my vehicle. It should of been supplied.

gary G.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Ashanti A.
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Only downside is I couldn't find the nightly drop box, I ended up having to leave the keys to my truck inside of the truck. I left my I'd there the gentleman who helped me with my truck called me back and he was very helpful to me. He was nice enough to give me a truck after a mix up occured on the one I was originally supposed to have. I would prefer to come here still over Louisville locations absolutely loved it!

Dennis T.
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The location was solid. Good equipment. Knowledgeable staff. Communication was great. No suggestions

David H.
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Everything was ready, no problems with pickup and drop off

Gerald M.
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Customer did not leave a comment.

Mark H.
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Go back to bringing the the full tank of gas procedure, gas tank is full when you pick it up, bring it back full.

David Y.
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Nothing

Gerald M.
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Customer did not leave a comment.

Eric H.
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The guy running the shop was gruff. Would help to have someone more personable at the front of the operation

Mark H.
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Customer did not leave a comment.

Barry H.
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Your rep was disorganized, rude and condescending. Although I will continue to rent from U-Haul, I will NOT be returning to this location.

Vincent T.
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Have rented here many times! Always a great experience!!!

David A.
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Customer did not leave a comment.

Danny I.
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Customer did not leave a comment.

DAVID L.
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Customer did not leave a comment.

Rebekah C.
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Customer did not leave a comment.

michael M.
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great service and convenient location

rick L.
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Customer did not leave a comment.

Joseph W.
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Customer did not leave a comment.

sondra M.
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Excellent service from John and staff.

Gregory C.
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Customer did not leave a comment.

Sanny O.
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The employee seemed rude and unhappy.

Richard A.
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Customer did not leave a comment.

mark H.
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John is always very courteous and helpful.

TOM J.
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Customer did not leave a comment.

SOLOMON C.
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Customer did not leave a comment.

Matthew S.
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Never renting from U-Haul again it's a joke and people are so rude and doesn't know how to hold a reservation then calls the day. You need a truck to tell you that they gave your truck to somebody else. After it's be reserved for 2 weeks

Melvin L.
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Customer did not leave a comment.

SOLOMON C.
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Customer did not leave a comment.

bernie K.
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Customer did not leave a comment.

JOHN J.
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Customer did not leave a comment.

christopher A.
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