Customer did not leave a comment.Darrell H.
Boars Head Bait & Carryout
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wanted to rent the $19.95 truck. Was told it wasnt available but the next size up was $29.95. So I rented that one. My brother-in-law was with me at the time and heard the wholeconversation. When I returned the truck I was told the total price from another guy and realized I was charged $39.95. I was told the first guy mis-spoke. Not only was I charged more than I was told prior to the rental but today I found they charged my debit card approximately $91.... TWICE! They tell me it will take several days to put the money back. Would not recommend this place for u-haul rental at all.Cindy W.
Customer did not leave a comment.David M.
This was not even the location that I originally reserved the truck through. When I arrived at the original location, they did not have the truck. They did help me find a smaller truck at this location, and although it didn't really meet my needs, it was the only option I had on short notice. When I got to this store the young man who prepared the order was less than enthusiastic about the process. He even commented to a co-worker that he wasn't sure how to do something and he didn't want to bother with figuring it out. Overpriced and difficult. I spoke with a customer service agent on Thursday and she was very helpful. Refunding a portion of the cost.Ronald G.
It was okay. Had to wait over 15 minutes to drop off the truck at this location. I only selected this location since it was the closest location to have hours open on the weekend.Thomas C.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Leon B.
Customer did not leave a comment.Christian R.
A lot faster and easier than the last experience I had at another location.JOSEPH A.
Customer did not leave a comment.Allen S.
Customer did not leave a comment.Tina M.
Very nice experience. Both employees that I dealt with were very courteous and helpful. I will definitely use this location when needed.Mark T.
trailer floor had grease and oil on floor wiring was in GOOOD shape looked newBobby M.
Trailer was parked in high water. Trailer lights did not work but no other trailer available. Had to work on trailer for an hour with own tools and own wiring to fix the problem. The wiring had been worked on before with semi fixed areas.John B.
This experience was terrible. The trailer was heavy and I had to ask for help to hook it up. I looked on the website for the price and I was told it would be double that and was forced to accept it. I will not use you company again. Nice trailer, terrible company.james H.
Very helpful and friendly staff. Smooth transaction.Ronnie V.
Tell the truth up front of the total amount of the rental.WILLIAM S.
Customer did not leave a comment.Rose P.
Customer did not leave a comment.Alex D.
Very convenient to my home, I will definitely rent form Boar's Head again.Mark M.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Gail C.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.Todd S.
This location was very friendly and professional.Donald L.
It is absolutely ridiculous that you charge $78 to drop off the truck in the same city but different location! I will never use uhaul inner city ever again!Jason D.
Customer did not leave a comment.CHANDLER H.
Nothing at all, wonderful!Kelly T.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.TONISE P.
We had no problems everyone was very friendly and helpful and pleasantpaula M.
Customer did not leave a comment.Eric S.
The truck was a mess. Papers and wrappers left all in the front. There was dirt and gravel in the back. They charged me way to much.DANIELLE S.
Fast and easy processStacy O.
Nice, well maintained facility. gas available too!Thomas B.
We dropped it off after hours. And it was easy to do on the app. Big lot to park in. Very niceshannon P.
The only single problem that I had was after about 3 hours the tail lights on the trailer that I rented kept going on and off and flickering and actually staying off most of the time.Joey R.
Again, your computer system was down. Boars head could not return my cash deposit. I am now waiting on a check. I will never use your company again.Jeremy S.
First of all the first location I was sent no one was there. I got there at my scheduled time they were supposed to be open until 5 pm, I got there at 4:30 pm. Then I was sent to a second location Boars Head, here I waited an hour for a truck. The guy said he was to busy to help me. He was cooking food for take out orders and the lady with him was new and did not know how to help him. Then the uHaul call center was about to send me to another location. At this point there were people at my house waited to help me move. Ver unhappy with the way this went.Amy C.
Great little store very friendly peoplelee H.
Great little store friendly people and good foodlee H.
Customer did not leave a comment.brian W.
Customer did not leave a comment.Chuck E.
Customer did not leave a comment.ANGELIQUE I.
Customer did not leave a comment.sarah T.
The truck we picked up, which was not what we reserved it we were happy to get it none the less, smelled like hogs and been transported in the truck. Other than that, the service from this dealer was excellent. The reservation department, well that's another story.Lorie G.
We had to go to two locations to get the trailer after we were told tc pick it up in carners my email it wasnt there wad to go another 15 miles to another place .wasted time put us about 3 hours behind,wil look for a different moveing teailer co.gene R.
Your Uhaul software is veeeeery slow. Must be easier and faster to use, and allow us to save info on every page, so if there's a problem, and there always is, we dont have to reenter everything. Ben was very helpful.Kelly W.
The man who helped me do the rental had some problems with the technical side of the receiving the pictures from my phone of my driver's license. Maybe instead relying on the customer to take the pictures the U Haul dealership could have their own way of completing this task. Took quite some time plus he kept having to stop and wait on customers because he was the only employee at the location running the convenience store side of the businessDarrin B.
Customer did not leave a comment.dan R.
Customer did not leave a comment.kenny B.