When we got to the location there was no one who could give us exact information on what to do, they just told us if you have a smartphone you have to do everything from there and that they couldn't help us. We called customer service and had to wait in the line for about 7 to 10 minutes with no answer. Finally we got ahold of the person that called us to let us know where we where going to pick up the truck. I suggest that at least have someone who knows and care about customer service at the pick up location.Jesus M.
Customer Reviews for Boat Yard
(U-Haul Neighborhood Dealer)
Fox Lake, IL 60020
(West Side of Route 12 Across the street from Home Depot on the Frontage Rd)
Services at this Location:
- Mon: Closed
- Tue-Fri: 10 am - 4 pm
- Sat-Sun: Closed
Special Operating Hours
- 5/8/2021: Closed
- 5/11/2021 - 5/15/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More a boatyard than a UHaul dealer. Difficult to get to and park. No people around to help (Busy with boat customers) and then after we finished return we received multiple calls daily for an entire week from UHaul reporting our vehicle was not returned. Unneeded stress after a long stressful move!Peter H.
I dislike the process on the phone. I was delayed about 10 mins waiting for approval. This is not my first rental. It took more time then I would have liked. Location its self was great.Robert W.
Let them know it takes extra time to complete the rental. It was 45 minutes for me. They should arrive earlier. Messed up the day due to the time delay.Cheri H.
U haul screwed me over with mileage and not giving me proper indication of where my truck would be located at. I set the location in one area and it got changed to another location that was farther away from me. This added to my overall total mileage that I travelled and this ended up with me paying more money for distance travelled. On top of that, I was told I should have receive a voicemail and text updating me on the change of location for truck pick up but never received either.William M.
This location was far from being acceptable for representing U-Haul, Very dirty, un-organized and very uncomfortable to be in. Truck was dirty, wipers not working very good during the heavy rains that I had to drive through, I had to pull over because the wipers didn't do a good job wiping. Also had moving dollies and tarps that I didn't order in the truck that I helped to remove from the truck before leaving. I asked if we could do a walk around, the person said no, "don't worry about it, you bought the insurance", (NOT AT ALL PROFESSIONAL) after all I just wanted to protect my self from damage that would have been on the truck prior to me renting. And last item, I feel the trucks are misrepresented for size, a 15 ft. truck is not 15ft. it's not mentioned anywhere the floor space is 12 and the small over hang is 3ft, that for the most part is useless. I landed up also having to take my truck and use it to finish loading. FYI I rented a 16 foot truck from another truck rental company that fit everything just fine and that truck had 16 ft. of floor space as advertised. I move the same item back.Tom N.
Customer did not leave a comment.James B.
The back was dirty with debree from a previous mover & the dolly was not locked in its place, had to do it myself to save the truck from a rolling dolly damages. One of the boat yard watchers had stopped to ask and assist if needed.Hernan A C.
Customer did not leave a comment.Martin C.
Very friendly and accomadating!!!!Mike M.
Everyone I was in contact with regarding this entire rental experience exceeded all expectations! It's not often that I am able to say this... Truly commendable!daryl B.
I used the trailer for only 1 day and was billed for an entire week. they thought I still had the trailer. I have requested a credit three weeks ago and have not gotten any response back. Terrible serviceDale C.
Customer did not leave a comment.Steven J.
Customer did not leave a comment.ana V.
The guy acted like he didn't want to be a uhaul vendor. Annoying. Wouldn't help at all. Couldn't get a truck for two hours. Stood on hold in his lot while trying to figure out the reservation that was scrwwed up twice before I got there Then everything was wrong when I get there and he refused to do paperwork. Thought the 15 footer was 19.99? Your call people are real good and patient. Overall though. Waiting in 80 degrees or two hours. Very bad. Thank youDrew B.
Great customer serviceTRAVIS H.
Customer did not leave a comment.Robert C.
Make sure you have the keys for the truck that is being rented out.martin P.
Didn't get a receipt. Location stated it would be emailed. Never receivedDavid D.
Service wast fast and friendly. I have used this location in the past and will continue for my future needs. I highly recommend this location!!!CHRISTINA F.
Customer did not leave a comment.tom D.
Customer did not leave a comment.YVONNE W.
Customer did not leave a comment.TOM D.
Customer did not leave a comment.Samuel P.
The person did not know how to use the u-haul computer system. He was incompetent. Do not use this location.Laura P.
Customer did not leave a comment.Brian C.
Scheduled pickup at 9am no one showed up to provide the uhaul. There was a contracted mechanic there and he was the only one. Said the kid that runs the uhaul doesn't get there until 10 but that's if he shows up because he's had issues before. The mechanic wouldn't release the uhaul for his liability purposes which I understood. He only said its not my problem I don't do the uhauls you will have to wait for the kid to show up or figure out something yourself (this was after he tried calling the kid a few times). We decided to call around to other locations but this happened to be the busiest moving day so nothing was available - not even other companies like Taylor Rental. One of the companies suggested we call a 800 number and they could potentially dispatch the uhaul over the phone if the contract mechanic agreed. After arguing he argued with the uhaul lady over the phone, he finally agreed to release the vehicle on behalf of uhaul (he made her send an email stating he was not liable) we left the parking lot at 945. I basically paid movers to stand around and do nothing because I had to wait for this kid who never shows up. If I didn't call another location who knows how long I would have waited. This location is terrible. Stay far away.Ricky C.
I ordered and wanted the truck from Antioch UHaul on route 173 which is close to me, I made reservation days in advance and when I went in there was NO truck, I HAD to goto The Boat Yard location if I wanted a truck that day! Very disapointed with overall UHAUL Experience. I had to go WAY out of my way which added EXTRA MILES I HAD TO PAY FOR!DAVID C.
The boat yard was wonderful, but 1800 uhaul was horrible bad customer service(very rude). They changed my location and pick up time with out telling me. I didn't get the original 26 foot truck I order all they could give me was up with the 17 foot truck had to pay my movers double because we had to make two trips so I was out a lot of money even though they comped the mileage it's still gonna make up because of the two trips. I will no longer be using uhaul for personal or my business againElizabeth C.
Customer did not leave a comment.Elizabeth G.
Good friendly fast serviceJOE L.
Customer did not leave a comment.LISA S.
Customer did not leave a comment.angie H.
Customer did not leave a comment.David F.
Customer did not leave a comment.josh N.
Customer did not leave a comment.STEVE R.
Customer did not leave a comment.Jim H.
Customer did not leave a comment.Holly C.
All was great. Fast, easy, the truck took care of what I needed. Thanks!!Diane P.
Customer did not leave a comment.Stephen F.
Customer did not leave a comment.Mark S.
Back of truck had trash n dirtyRAUL M.
Customer did not leave a comment.Trevor B.
I was able to quickly rent a small truck for a couple of hours and return it with no issue. The truck was clean and well maintained and the exact size for what I was hauling.CHARLES W.
Customer did not leave a comment.CHRIS G.
Great experience with the boat yard and will come back again for sure.Michael F.
Customer did not leave a comment.CHRIS G.
Great location and very friendlySTEVEN J.
I didn't have a lock on the truck had to purchase on mysrlf. Most U HAUL in the city have a lock.Frederica H.
Customer did not leave a comment.Micheal S.
Nothing, these guys there are very professional and up to date on there equipment! Went above and beyond to make my rental experience pleasant! Thanks again boat yard! Mike WillisMike W.
Customer did not leave a comment.Christine W.
The employee was very friendly and helpful.cheyenne K.
Awful experience. Had to wait over an hour to pick up my unit because the owners were gone to pick up a boat at another location. Did not call to tell me that they wouldn't be there. Had three other people helping me move that wasted an hour of their day. When the owners finally showed up they offered no explanation or reason. No one at Uhaul mentioned that this was not going to be a UHAUL location and was another business. Took 20 minutes for us to find it. Also had to drive out of my way for this because it was the only place that I could pick up my UHAUL and drop it off somewhere else. To me it is really upsetting that I have to pay more per mile because for some reason UHAUL couldn't have dropped off the truck at a different location. Not very Customer friendly.nick A.
Customer did not leave a comment.Miles R.
I can't think of anything, the rental went smooth and the price was reasonable.Robert S.
Customer did not leave a comment.MEGAN B.
Customer did not leave a comment.SHONDEL J.
The slope going down to drop off is pretty big. Luckily had a truck but could see a car having difficulty if weather was bad.JANICE D.
I was very happy doing business with themSCOTT N.
Great service! Great experience all around!MICHELE C.
Customer did not leave a comment.Trish L.
Clean the truck Windows so you can see out of them.Carly M.
Customer did not leave a comment.STEVE L.
Customer did not leave a comment.FRANCISCO A.
I am very disappointed in the last 2 weeks I have rented it 3 times. The lights don't work on the one side. The next thing is all on u haul there is no raise and lift leg on the trailer which makes it dam near impossible to get the trailer on and off. I dam near had a hernia getting it off . The place called boat yard service was excellent but the equipment is not up to my standards not happy with the equipment at all. The people at the boat yard were excellent.STEVEN J.
This location provided the best service one could ever expect! I would rate my experience 5 out of 5 stars. I highly recomend this location to anyone in need of a truck or van rental. I would say this was the best vehicle rental experinence I have ever had.DAVID J.
Well...maybe a.sign closer up on main road....!!! Otherwise...things went well...thxTINA J.
Very difficult to find and no clear signage.MIKE L.
This was a last second rental because U-Haul messed up my reservation. I spotted the pickup truck as I was driving past this location. Fortunately for me, the truck was available. The exterior was very dirty from bird droppings, but the interior was acceptable. Overall, it worked out for me. Clean the truck.STAN S.
Customer did not leave a comment.ANDREW C.
Quick, easy, van ran great!JENNIFER U.
Customer did not leave a comment.tim S.
Customer did not leave a comment.TOM N.
Customer did not leave a comment.MARIO G.
The locks were sticky. The 4 wheel dolly had a bad wheel but I didnt need it. And it didnt have cruise. Other than that, very good!REED P.
Very efficient service and pricing options were very much appreciated. I will contact this location again should I need another UHaul! Good job all!!!!Bud C.
excellent staffJIM W.
The young man that brought up my trailer was very professional, helpful and thorough. He made sure everything was connected and properly hooked up. I use U-Haul because making the reservation online is very easy and the personnel at the places I have been sent to are the best!Thomas A S.
The gentleman we dealt with was excellent...MICHELE C.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.RUSS N.
Customer did not leave a comment.BRIAN H.
Customer did not leave a comment.JONATHON V.
Comments are in sequence to the above questions. 1. Location is above average due to the location to me.The physical facility itself of the location is average as its primary business is boat storage and maintenance, repair.The gentlemen who helped me and service was very good. 2. The equipment was dirty, dusty in the cab (pick up) and floor mats dirty. While exterior of vehicle appeared to be clean the tell story of exterior cleanness is the windshield as it was very dirty as I found out when washing prior to returning. the vehicle was in good operating conditioned and appeared to be well maintained mechanically. 3. While I would recommend this location due to convenience of location and personal service level by staff, improvement in quality control process need to be reviewed to ensure rental of clean equipment.LAIRD S.
Equipment was organized and ready when I arrived.Jennifer K.
Rick was extremely helpful. uhaul.com and the 800 number can really mess things up. I called The Boat Yard direct, and Rick was awesome. They did not have what I was hoping for, but he gave me other options and it worked perfectly. Call locations directly, is my advise to all of you.RICHARD L.
Customer did not leave a comment.DEBORAH D.
Customer did not leave a comment.STEVE K.
there is nothing to suggest for improvement for me as I was satisfied with my experience.LEIF C.
Very friendly and knowledgeable , a pleasure to deal with.Steve J.
Customer did not leave a comment.MICHELLE B.
Customer did not leave a comment.john C.
I have rented from this location twice and both times they have added additional charges after I returned the truck. One time the added extra miles and one time they did not record the proper amount of fuel in the truck when it was returned. It's not worth the hassle to rent here.STEVE B.
When I reserved the truck originally uhaul messed up the reservation. The boat yard fixed it all....I didn't have to do anything. Friendly guys and very helpful. ...they will definitely be my rental spot going forwardBRENDA B.
Customer did not leave a comment.ALAN S.
Very courteous and respectful.GREGORY G.
I love this location. Second time using them. Their service and attitude is the best.Belvin S.
Again, the only saving grace form this rental were your locations. Corp is awfulMARTIN B.