Customer Reviews for Bonners Bottom Dollar

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bonners Bottom Dollar

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JERALD B.
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Customer did not leave a comment.

GARY M.
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When i went to drop the trailer off I was told I needed to take it to a different drop site 75 miles away. This was totally unacceptable. I should have been told this at pu. After much complaining, the trailer was left, since it was a small trailer. This procedure needs to be corrected!!!

Mark H.
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It was clean in the respect that there was no trash, but it is a dirt parking area and I don't usually use the term dirt and clean in the same sentence. There was plenty of space to move around and it was easy to find a place to put the trailer and use the website to check out. I tried to contact this location via telephone and was sent to voicemail. But the convenient U-Haul return website made the process seamless.

Chance M.
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Very enjoyable transaction, thanks

MARK ROBERT S.
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Customer did not leave a comment.

MARK ROBERT S.
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Fermin P.
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Went above and beyond to help us reserve and pick up the rental truck while moving our of town over the weekend. Friendly and responsive to help coordinate this quick move, thank you.

darrell Y.
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Customer did not leave a comment.

Jess W.
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There closed on Sunday and Monday and so because of the lack of WiFi reception in the area I moved to I wasn't able to do a Mobil close and was charged an extra $20.00 dollars. I've used you guys more then I wanted to. And have had nothing but bad service I don't recommend U-Haul to anyone I know or even if I don't know and someone asked me. I sat waiting for someone to answer the phone for longe4 then I should of and you chat service sucks. I got an email out and the response was faster but that's the only good thing that happened so ya you guys suck.

MARY M.
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Extremely efficient and welcoming. Thank you for being a great drop-off location.

Kelly W.
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Customer did not leave a comment.

Trish P.
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Clean, quick and helpful. Nice close location for easy access for pick up and delivery. Not open on Sundays or Mondays, though.

Georgia E.
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James M.
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OLIVIA G.
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Brad W.
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Clean inside windows

Kristopher P.
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This is THE example of how a UHaul location should be run.

Colby S.
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rich F.
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Terry B.
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Nice people to work with!

Tyler J.
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Tyler J.
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Annette W.
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ROBERT H.
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have on hand a smaller power unit, a truck of 3/4 to one ton

Rhonda M.
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Very very helpful, really appreciated

Theron D.
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Martin S.
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David D.
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Dan F.
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Jess W.
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You over booked our reservation which put us behind a full day. So with that being said the person at bonners ferry was very understanding and helpful kind and considerate of our situation that U-Haul created. We were charged an extra day in the storage unit I had paid two people to help which I lost because of the incompetence of the person who over book the truck that I was supposed to get. So all an all your a bunch of dumb asses. I'll never use you as a source of moving and never refer you to my friends and family.

Carole L.
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penny S.
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Joni M.
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AMANDA R.
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Brenda H.
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The drop off point had been changed and I was not notified till I went to drop it off. There were 3 different ways to contact me yet no one made contact. Uhaul expected me to drive 100 miles south of my location for a truck drop off. I would not do it. I am very in happy with how uhaul handled this. I would have been more than happy to drop in sandpoint or Troy Mt. But this was not an option. Ultimately this location took the truck and the service was great.

Eugene H.
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Sherry I M.
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Ronnie G.
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angela C.
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The inside of the cab was filthy and smelt like horse poop. We ended up cleaning it ourselves. I could drive back to California with the cap like this. I think before trucks go out, they should be looked at and cleaned before they go out especially on a long trip.

Harran D.
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Tim G.
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Martha M.
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We were picking up a van and two trailers. One trailer and the van were in excellent condition, however the other trailer had a flat tire. The service person was also trying to run a store and had no help. She was unable to air up the tire to check for leaks. We had to do that ourselves and then take the trailer to a nearby tire store to fix the flat.

Barbara R.
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Customer did not leave a comment.

Jim L.
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Second time I've rented from this location. Friendly, professional staff, very easy pick up and drop off. So nice to have this store here in town. Wonderful experience once again. All the best and see you again soon! - Jim L (Bonners Ferry)

James P.
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Angela F.
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Barbara R.
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Edwin P.
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Very kind, courteous service. Very knowledgeable.

Wade W.
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Byron C.
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Jim L.
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The experience was great. I completed most everything online and was in and out in a few minutes. The friendly and competent owner also got the trailer checked back in when I brought it back. The whole process was so quick and easy. Such a pleasant experience. Thanks so much! I will definately be back the next time I need to rent! So nice to have this option here in town! Well done!

Flora W.
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Jody W.
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For me nothing cause I was a difficult customer and the lady made it as easy as can be

George B.
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David V.
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George B.
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Larry C.
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Richard H.
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I think your trailers are always great. I've rented a lot of them.

Pamela G.
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Very nice people!

Pamela G.
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Again, the people and place are great! Thank you bottom dollar!

Barbara C.
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Customer did not leave a comment.

Austin J.
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They are complete and utter idiots. They shouldn't even be in business, I am surprised haul a million billion dollar corperation has a branch with these people up in Bonner's ferry, they are extremely, unintelligent. It tock them more than 4 hours to process my contract and get me ready to go on the road. It shouldn't of taken them more than 20 mins to 30 mins at max. They are very rude when it comes to doing business, and do not take responsibility for there problems and would rather put it on the customer instead. Completely disappointed and would never use this branch again or recommend any one do any type of business with Bonner's ferry bottom dollar or there u-haul division. Would advice people to use another branch of uhaul to save them selfs time and unwanted stress and reticulation from these afoul entitled people. If I had one word of advice for uhaul I would pull all contracts From these bottom dollar people to save uhauls name and reputation in the Bonner's ferry and northwest region.

Gary B.
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We picked up uhaul in Bonners Ferry & truck was dirty inside the truck..then got a phone call at 7:30p.m. while were busy loading/unloading to drop at a different location on Sat.? I refused! Uhaul CS had me call dealer in Athol which they were closed but we dropped off and used key drop off. Not a good experience.

Jill J.
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Excellent service.....I would definitely go there again

Larry C.
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Front tires needed to be balanced or replaced. Online reservation system stunk.

KEVIN C.
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Very helpful, polite and a real pleasure to work with.

No reviews have been submitted for this location.

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