Customer Reviews for Bonners Bottom Dollar
(U-Haul Neighborhood Dealer)

177 reviews

32 David Thompson Dr   Bonners Ferry, ID 83805

(208) 267-7755

Location Hours

  • Mon: Closed
  • Tue-Sat: 9:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 267-7755

32 David Thompson Dr
Bonners Ferry, ID 83805

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9:30 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Mason A. 
Rating:
5.0

Customer did not leave a comment.

Dave K. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

Doug W. 
Rating:
5.0

The truck was fairly old but we'll maintained; a little loose in the front end steering wise but not enough to be a safety problem

Gray H. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

COLETTE B. 
Rating:
5.0

Customer did not leave a comment.

Christina V. 
Rating:
5.0

Customer did not leave a comment.

Kati M. 
Rating:
5.0

Everything was easy and fast. Excellent customer service!

Linda F. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

People were Very easy too work with, the check list we went threw and I was off too Arizona .

Becky H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Very convenient pickup location! Amy, owner of Dollar Store who also provides Uhaul rentals very sweet and understanding when I returned a dolly late. Very pleasant experience!

Marissa P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Very professional and helpful

Kerry E. 
Rating:
5.0

Amy was great!

carol B. 
Rating:
5.0

Amy was great!

Mark B. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Fantastic personnel, very knowledgable.

Rosanne S. 
Rating:
5.0

Both locations were great. The problem I have is with u-haul corporate policies. You changed my drop-off location after I had already loaded the trailer without any compensation given for the extra 80 miles I had to drive to drop off the trailer. I know you have a cya (cover your ass) clause in the contract that puts the burden on the customer. Shame on you is all I can say.

Clarence A. 
Rating:
3.0

Closed on day I was told to drop off by 1 800 number I called for drop off location and time! The day I was told to drop off trailer I ended up calling 800 number back who was great help.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

joanie K. 
Rating:
5.0

Customer did not leave a comment.

Justin E. 
Rating:
5.0

Best customer service every!!!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
5.0

Excellent customer service

Charles S. 
Rating:
5.0

Fantastic service!

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
2.0

They were not sure if they could take my trailer, even though I paid a one way to drop off at this location.

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

DALLAS M. 
Rating:
5.0

Great, friendly service. Pick up of trailer was efficient and I was on the road in just a short time.

Teri C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Ralph O. 
Rating:
5.0

Not sure

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Edwin S. 
Rating:
5.0

Customer did not leave a comment.

Gary O. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Great customer service. Friendly & knowledgeable.

William S. 
Rating:
4.0

The owner that checked out the truck to me was knowledgeable and efficient. I will be happy to rent from this location again!

Roy R. 
Rating:
5.0

You did everything great!

Phillip S. 
Rating:
4.0

Customer did not leave a comment.

Kevin T. 
Rating:
4.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

I dropped off a 15' truck after moving my mother's things one way from another state. Plenty of parking space to park the truck without tight maneuvering. Staff was very nice and helpful.

Andrew O. 
Rating:
5.0

Customer did not leave a comment.

TERRY G. 
Rating:
5.0

The online experience was poor. Very frustrating trying to upload pictures. That is no reflection of this U-Haul location but with the software uhaul uses.

Matthew B. 
Rating:
5.0

Great location. Friendly personnel - always a pleasure picking up or dropping off here.

Kevin F. 
Rating:
5.0

First class people

MATTHEW B. 
Rating:
3.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Very flexible we had to move the pick up date

JAMES DEAN G. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Was a great experience...maybe earlier hours..but not complaining...Awesome lady who helped me was GREAT

Jon Y. 
Rating:
5.0

Customer did not leave a comment.

Danielle R. 
Rating:
5.0

Very polite and customer oriented

MARK C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
2.0

The drop-off site was never open and nobody answered the phone. I just had to drop off the trucks and call the u-haul center to check- in the trucks.

JOSEPH B. 
Rating:
1.0

We've been charged 2200$ extra!!!

Nicholas K. 
Rating:
4.0

I called before and was told ALL I NEEDED was drivers license. After driving an hour to get there you wanted passport lease references and more THAT WOULD BE NICE TO KNOW BEFORE DRIVING THERE. O EVEN CALLED AND ASKED AND DID NOT GET THIS IMPORTANT INFO

Scott F. 
Rating:
5.0

Customer did not leave a comment.

MARY U. 
Rating:
5.0

Customer did not leave a comment.

SHERRY J. 
Rating:
5.0

Everyone that I have worked directly with has extremely helpful and patient. The only issue I have is finding a truck right now. The mileage is to expensive for 400mile trips so we tried a trailer since that's all that was available. I don't think it is necessarily U-Haul's fault that there were no trucks available for my home move. Maybe offer an option to move some trucks to a closer location for areas that are in need.

DOUGLAS Y. 
Rating:
5.0

It might be easier if you could just pull straight though and drop it off.

VERONICA G. 
Rating:
5.0

Excellent customer service

SETH K. 
Rating:
5.0

Customer did not leave a comment.

DAN P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
4.0

Customer did not leave a comment.

Sidney B. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

STANISLAV F. 
Rating:
5.0

Amy was great and very helpful.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Steward J. 
Rating:
3.0

Dropped off after hours which said I could without a fee . Yet I was charged anyway .

Elise T. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Robert Q. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Sidney B. 
Rating:
5.0

Good helpful people, I wouldn't change a thing.

Jeffrey P. 
Rating:
1.0

When dropping off trailer at the designated destination, was told that I could not drop the trailer off there because they had to many!!! Then was told that I would have to take it to another location, 2 hour drive away!! I just drove 2300 miles!! Need less to say, I passed by where they wanted me to take it!! I wasn't going backwards after already putting in my driving time getting there. After repeated explanations and request there was obviously no resolve. So I walked out, unhooked the trailer and dropped it there!! The lady was completely unreasonable, offering no other options. Them having to many trailers is not my problem when that was the designated drop off place, it's a U-Haul problem!! Terrible

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

Karl G. 
Rating:
5.0

Amy runs a superb and very successful business. Great attitude , very friendly. Thank You Andrew C

Andrew C. 
Rating:
5.0

A great experience in every way. I have used Penske before but U-Haul is my new Favourite!!

Ian B. 
Rating:
5.0

They are awesome and easy to work with

MELINDA S. 
Rating:
5.0

The Bonners Ferry location was fantastic, exceptional customer service. However, all other support from your 1-800 number, I will call it uhaul corporate, was pisspoor at best. I'm pretty sure no one cares at uhaul but just in case there is someone who wants to improve your organization, I will provide feedback. This is the worst experience I've ever had and you put us in danger, I've lived all over the U.S. and move every couple years due to the nature of my job but I will never use uhaul again. Uhaul corporate office redirected me to a larger city for pick-up and I found out the afternoon prior to pick up. Considering I am a woman about to drive through Canada alone with her 12 year old child and dog, this was the worst news, especially considering all the covid requirements that Canada has. We ended up being able to resolve picking up at a closer location but it still cost me an entire day of moving time because of the domino effect that it caused by uhaul corporate doing this. I made my reservation weeks before and I specifically called to make my reservation to ensure that I was able to pick up in Bonners Ferry because it would drastically change my timeline and planning considerations if I could not. Due to all of the other things I had to change at the last minute, including our required covid tests to enter Canada, your corporate office put us in a very bad situation without any concern or consideration. A few days into the trip, I noticed one of the autohauler tires kept getting low. I stopped to get it checked and there was a plug in the sidewall of the tire, it should have never been rented to us like this. We are driving through through large tracts of remote land, with little to no cell or internet service and few towns. I didn't have enough internet to claim roadside assistance so I called for 2 1/2 hours. I would be on hold for a certain amount of time and then it would just hang up on me. When I did get a hold of someone they explained that's it's an algorithm built into your system and that they can't help me and transferred me to roadside assistance, and I got hung up on again. This happened multiple times. Canadians are not allowed to come in contact with us at all, nor can we go into any public places due to their covid restrictions, they risk fines, jail times and their businesses being shut down if they do not comply. A Canadian business woman came out to me and invited me to come into her business and login to her WiFi so I could use the online road assistance request. She risked fines and losing her business to help us, we were out there for hours. Once I did the online request, we got help right away. Thank God for her help. I would expect uhaul to be flexible enough to adapt to customers that are in an area where they cannot access internet but once again my expectations were too high I guess. Traveling to Alaska via Canada has been remote for years, it's not like this is something new. I was re-routed by Canadian authorities due to wildfires in British Columbia and was given a special travel route that we had to take due to covid. Just talking the fastest route wasn't an option to us. I was told by your 1-800 personnel that I would be given an extra day and more mileage. When I arrived in Palmer, Alaska- none of this was in the system. The Palmer location was awesome and they helped me and got it fixed. Your local offices are great but your corporate office is absolutely incompetent and has no regard for your customers whatsoever. Overall, I am honestly revolted by your organization.

ELISE M. 
Rating:
5.0

The woman was very nice. When I gave her my last name, she knew I should be showing up and immediately went outside to help park the trailer.

Janelle Z. 
Rating:
5.0

Customer service was great!

TRISTYN V. 
Rating:
5.0

Customer did not leave a comment.

natasha M. 
Rating:
5.0

Excellent service at the Bonners Ferry location 😎

RONALD A. 
Rating:
5.0

Amy made everything easy, awesome..

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

CLARE N. 
Rating:
4.0

The access is a little limited for the big trucks, but the service was excellent. Amy did a great job in helping me get an extension for the truck, and she was well-organized for my rental.

ALLEN C. 
Rating:
3.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

When I made the reservation, I listed this site as the drop off location, and it was listed as such on my confirmation. However, when I arrived, I was told to call UHaul because no drop off location was listed in the system. I was on hold for 10-15 minutes and talked to 2 people (who were very friendly), but did finally have the issue corrected.

PATRICK R. 
Rating:
4.0

Waiting time to register. She was great and helpful when she worked with us.

Christine E. 
Rating:
5.0

Amy is terrific, very friendly and made the turn-in process fast and easy.

PATRICK R. 
Rating:
5.0

The lady was super nice and did a great job

CLAY R. 
Rating:
5.0

Customer did not leave a comment.

CLYDE M. 
Rating:
5.0

Amy was a gem and so effective and efficient. Will definitely be going their for any needs of a similar nature or simply to shop 🤗 thank you!

Sarah W. 
Rating:
5.0

Super quick, easy, friendly service.

Jesse H. 
Rating:
5.0

This has to be the very best uhaul facility on the planet. The kindness, experience and expertise made the uhaul rental enjoyable. Highly Recommend

KIM THADDEUS M. 
Rating:
3.0

Location had no knowledge of my return to Bonners Ferry . Owner said she could not reach U Haul to give me a return location. Finally was very nice and agreed to take trailer back in Bonners Ferry. This is what I thought I reserved but never got any follow up.

PAUL T. 
Rating:
5.0

Easy to work with

Aaron D. 
No reviews have been submitted for this location.

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