Terrible communication!!! I was to receive a phone call the day before by 6pm, which I thought to be ridiculous to begin with. I was moving everything in my house on the day that I scheduled pick up so to not know if a truck was going to be available or any details up until the last minute was the beginning of my frustration. Never received a phone call from u-haul, so I decided to call myself. The lady that I spoke with was very helpful and was able to give me all of the needed information. The next day when I arrived at the location I was given they were closed and started another process of confusion and frustration. I called in to u-haul and was informed that the location I was at was not correct, which was wrong information. After calling back to speak with scheduling they did inform me that I was at the right location and had opted for 24/7 pickup and they would send me a YouTube video of how to get my truck, which I never opted in for and they never sent me the video. I then had to call back in to scheduleing in order to figure out how to get the truck, which that gentleman was very helpful. He walked me through the entire process. However, I did inform him of my frustrations and he told me that the manager would reach out to speak with me, which never happened. Very disappointed with my experience with u-haul and would not recommend using their services!!!Josh G.
Customer Reviews for Boss Truck Shops Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ethel M.
Customer did not leave a comment.Gary Z.
Customer did not leave a comment.Kyle R.
Customer did not leave a comment.Paul M.
Location is behind the Flying J gas station. Easy drop off.ethel M.
The signage to find the U-Haul office that is in the middle of truck park was non existent. We did not receive 12 protective pads that were requested.Ian S.
Customer did not leave a comment.Rustam O.
Great serviceRichard M.
Improve signage at pickup location. Inventory was two trailers. Vendor does uhaul as a tertiary businessRICHARD B.
Customer did not leave a comment.Juan I.
Not clear where on the lot U-Haul rentals should be dropped off.Liam O.
Have more available trucksJAMIE H.
(Lebanon location since this is where the problem lies) Not be so arrogant. I never received a voicemail, text, email, or any sort of notification. But the man behind the counter in Lebanon said I did and basically shrugged his shoulders at me and offered no help. He literally did not show one bit of care. Honestly I will never go back to that location. (Cleona/Lebanon) the man at the Myerstown location was very nice. He must have received a call from the man in Lebanon because he told me that the guy at the other location said I received a call WHEN THAT WAS NOT THE CASE! That guy was so rude. My truck never came with the hand truck I requested. So I need a refund for that portion of it. The guys in Philadelphia were very nice and told me to call in to make sure that gets straightened out. I called Penske and they said that customers from uhaul have been calling complaining about not getting notifications that their product is at a different location. So be aware I'm not the only one. But overall, very frustrated and disappointed in the guys working the Lebanon location. Would not recommend.Paul A.
closed on weekends so have to do return on your cell phone; internet at this location is minimal; I had to go to a different location to get internet service and then come back to this location to finish my return on line Probably will not use this location in the future.Calvin H.
Customer did not leave a comment.Leah Z.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Calvin H.
drop off is always easy at this location - just give them a key and be on your way.Calvin H.
Customer did not leave a comment.Jennifer P.
Customer did not leave a comment.Jordan L.
Customer did not leave a comment.Emily H.
Wait time was rediculous even though I had registered on line few days to pick up.Kaddi D.
Excellent location and service. Being right off I-78 and located behind the Flying J's truck Plaza was a perfect combination for me choosing this U-Haul center. It also was conveniently close to the I-78 Storage center, where I stored some belongings.david D.
When I got the truck and trailer back to the house we noticed low air on a tire on the trailer. We could not find anything obvious as the reason. We filled the tire before our move from PA to AR. While on the highway halfway across PA a different tire on the trailer blew! This was a very scary and dangerous incident and we were very lucky that I did not lose control or have the rig flip. Roadside service was great, he arrived and fixed the tire very quickly but he found a nail in the tire we noticed as low the previous day. He told us to take it into the nearest town (Sommerset, PA) to a specific location that he said was a Uhaul tire repair location. Those people told us they were not a Uhaul tire repair and couldn't help us. I called Uhaul and they sent me......wait for it......to the place that told us they weren't a Uhaul repair spot! It took them over 4 hours to fix a flat tire! That is 4 hours we lost on our move and we had a moving help company scheduled in AR which we missed and had to reschedule for the following day. Besides the dangerous incident on the highway, we lost a whole day getting moved in to our new house. I rented 2 trucks and an auto transport plus to moving help companies for this move. We were very fortunate that no one was seriously injured! We feel that this equipment (auto transport) was not adequately inspected and/or maintained and that we narrowly escaped a tragic disaster.Thomas Z.