I was told I'd get my money back when I returned the truck then when I returned the truck they told me I'd have to wait a few daysJazmyn J.
Customer Reviews for Branches Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is not the location asked for when submitted: I am glad that I did double check before dropping at Sandstone facility. I had to get a ride to Airport location. I was surprised with the ease of returning vehicle. Thank you. I had to put a Quart of Oil in vehicle. I had on problem with the location check in place. I appreciate your company assistance.JAMES G.
Mileage out and fuel level were not correct. It took 45 minutes to get mileage out corrected. Fuel level did not get corrected and that caused a fuel charge when I returned the truck. The return location, U-Haul Moving & Storage of Kingsport, 1805 E Stone Dr, Kingsport, TN 37660, was able to get this fuel charge corrected.David M.
Customer did not leave a comment.Barkeen C.
I have tried multiple times to tell you guys that I was charged for furniture pads that were not in the truck when I picked it up, but no one from uhaul returns my calls or emails. I am truly disappointed. Its not the five dollars its the complete disregard for customer service from a company that has such a great history, call me old fashioned but damn. I even waited to fill out the survey to see if someone....anyone would get back too me.Matthew H.
Customer did not leave a comment.Belinda M.
The app was extremely slow due to the lack of WiFi. It took around 40 minutes for me to check in using the app and get the keys. The inability to have access to WiFi while being required to use an app is a bit frustrating. Other locations that I have rented from provide wifi to ensure an easy check in process. This was an inferiorating process.Jamie F.
Customer did not leave a comment.Quiema M.
Customer did not leave a comment.Vonda J.
I did not get the items that I requested music to US one south toward Petersburg do utility dolly was already out of the seal and I was charge for that I was still charged for the appliance dolly and theMichael D.
refund my deposit within 48 hours.. guaranteed. Still waiting to get my deposit. today is the 3rd dayTerry W.
Customer did not leave a comment.Stefanie E.
Customer did not leave a comment.John f H.