Customer did not leave a comment.Phylicia F. | Overall Experience
Customer Reviews for Brentwood EZ Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.George D. | Overall Experience
Tammy is the absolute best. She was so helpful to me as i had just moved to the area.Kristine S. | Overall Experience
The staff is very helpful and friendly.Aldo S. | Overall Experience
Customer did not leave a comment.Alan P. | Overall Experience
This facility was 10 minutes from my home, I was glad to be able to rent a bin here. And Tammy was very helpful. Thank you.Alan R. | Overall Experience
very surprised Tammy called and asked me to verify my identity after uploading my license and considering I have rented from u-haul before I think that was unnecessaryWarren G.
Smooth process. Very easy pick-up/return.Steve D.
Very good experienceMARK N.
Customer did not leave a comment.LEONARD M.
The car was good but the attendant made it an unenjoyable experience. Attendant was not helpful and we were asked to do go through the car inspection and turn the car on and check the blinkers, parking, reverse etc . I've never been asked to do this at a rental. In addition she was calling for needless reasons before our appt.RICHARD R.
The UHaul app was not working properly so my pickup was delayed.....I was frustrated with the time it took to remedy the situation.....moving is hard..so any issues that involved slowing down the process is frustrating. The van was clean and well cared for.April P.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.KEITH A.
Customer did not leave a comment.PETER S.
Too long of a process to pick up and drop off.Vivian L.
I recently had a terrible experience with the Newmarket, NH Uhaul site. From the nasty, condescending and general troll-like behavior of the representative to her office-filling body odor. The experience with the Brentwood, NH site was quite the opposite--able to conduct the transaction entirely by mobile, including a call from a rep to clarify my order. Seemless and painless.Timothy P.
Tammy was great about going over the details with me and getting me set to go. She was very helpful and pleasant.Nancy L.
The location and vehicle were great however my first experience with the uhaul app was not pleasant. I was supposed to be able to view my order from the app, but the app was never able to find my order. I had an email showing I had a reservation, but I had to call customer service twice. The first person told me my order would not show/update until I was on site. Once on site, it still wouldn't update so I had to call back. While I was on hold an email came through and I was able to pick up my order through the email. However, it was not a smooth process and set me back about a half hour. I was literally walking around the property outside the fence hoping the app would "update" if perhaps I found the right spot. Customer service was kind, but my first experience with mobile pickup was stressful. I highly suggest the app shows the reservation in the app with a tab/button/note showing it will update when on site, because checking the app for your order and being told it can't find one, the day you have an appointment/deadline is not a good feeling, especially when you have chosen mobile pickup at a closed facility.Stacy L.
Nice place very clean. Tammy was a great helpEric B. | Reservation