The employee never left the store. I walked in and told him i was there for a trailer, he told me I was good to go and never even asked me my name. I have to find the trailer parked behind the building in a grass field. It was surrounded by mosquitos, and i had to hook it up and check the functionality of the equipment by myself. I went back into the store for paperwork and was told that I didn't need any. Then I get a phone call the next day to see if I still need a trailer and had to tall the young woman that I had one sitting in my driveway. I had to do everything over the phone with her that should have been done when I picked uo the trailer.Brian H.
Customer Reviews for Bryans Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I picked up the unit on schedule but the local agent did not assist me in any way; getting the trailer on the ball hitch assembly, checking lights or safety chains. They also did not record which trailer I had taken simply telling me "You are Good to Go".Bobby C.
Attendant offered no help - in very broken English, he told us to drop off trailer in field out back. Would not give a receipt saying we returned the trailer. Poor signage from street - had I not seen a Uhaul trailer behind store, I wouldn't have know. Find a new vendor - this place does not help your image.James M.
Make it clear that no one will be able to help then at the drop off location and the mobile app is the only way you can turn it in. Also, not happy that I was required to create an account to use the mobile app.Carlton W.
The Uhaul Rep Eric was very unprofessional! I spent 2 hrs trying to get this truck. After those 2 hrs and having processed payment for this truck, the manager was told by the rep, Eric that they (the location) was not renting Uhauls out anymore. They were breaking contract with Uhaul!!!! I was told that nobody with Uhaul would be at this location after 5pm so I arrived at 4:30 pm. Eric had already left to go Black Friday shopping!Anthony T.
No Uhaul rep was present for check in. There was no internet access at this location and cell phone access was terrible. Find more assessable locations that are closer to surrounding area where rental customer can drop off equipment. I would never use this location again.Robert K.
No one here spoke English or knew what to do about the drop off. Could not get any kind of receipt. I called Uhaul and they were no help. Told me to just leave it. I eventually did but only after taking pictures of the trailer and me dropping it off. Good thing. Uhaul sent me a certified letter 10 weeks later saying I never dropped it off. Pictures saved me.Brian M.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Duane P.