Customer Reviews for Burnouts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Burnouts

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clayton A. on

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The app didn’t work. I had to go out and use a web link. Also it does not tell you beforehand that you have to validate yourself 1 of 3 ways. The folks at the shop were helpful, but I probably wouldn’t use U-Haul again as the online check in process is clunky.

harry M. on

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Thank you for the friendly service

amanda K. on

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Rude.

Hugh H. on

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The folks were real helpful.

Jennifer H. on

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Customer did not leave a comment.

Sheila M. on

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Tell the people that are renting out the UHAUL to clean the wind shields after each use....The front window of the truck I rented was absolutely FILTHY on the inside and out. Totally uncalled for.

Jane N. on

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Customer did not leave a comment.

Jodi E. on

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The smart phone process is not efficient and creates additional stress in the moving process. Also you need to be more upfront about the “convenience” fee. I will not use I haul again.

George B. on

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Parking lot small however it worked

brian F. on

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I have used UHAUL many times over the years. All good experiences, until now. I called a specific UHAUL location close to my home and reserved a truck. I was told I could pick it up as early as 9AM. I was there just past 9:00 and they were closed. I called and left a message. Around 9:45 I was called from a different location to remind me I had rented a truck. How would I know that I would be picking up a truck at a different location than where I reserved it? Upon arriving I was subjected to a rant by I assume the owner how he is not affiliated with UHAUL and they should not even offer them anymore, it was not worth it, and on, and on and on. I was standing there renting a UHAUL and there were UHAUL trucks in his lot and UHAUL signs on his building, but he was not affiliated with UHAUL. Not a warm welcoming customer service oriented environment. The woman behind the desk however was very professional and did her best to ignore him, so I also ignored him and he stomped off, ranting. I advised I would be dropping off 6;30 or 7:00. I had to walk back in and ask where the drop box was. I was advised to just drop the keys ion the box. When I returned, I took pictures of the milage and gas, along with a bunch of external pictures, locked the truck and dropped the keys in the box, as I noticed a sign inside the lid advising me to go to a website to complete my return. The website would not load, so I went to my original text from that morning, logged in and found a place to process my return. First thing it advised was to take pictures, however it would not allow me to use the pictures I had just taken, only new ones. So I took the same picture over and over just to get through the process and then commented at the end. I have not yet heard anything but I should be getting a refund as I overestimated my mileage that morning.

Shirley D. on

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Carlos W. on

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Matt M. on

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nancy G. on

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Pamella D. on

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Rasheeda M. on

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Great customer services. The young lady in there was respectful and just nice. The young guy was great too. Great family business.

erica S. on

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Fantastic customer service.

Caroline D. on

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Despite being told I would receive a receipt for my order by email, it has not been received. Also, although the personnel were helpful and seemed like good folks, the location was "not clean or inviting".

Lamar R. on

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Customer did not leave a comment.

Marcie M. on

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Disappointed with the price. My $29.99 rental ended up being $138. I get the mileage, I get the 1 time insurance charge, however I understood that I had it for 24 hours and don't understand the double charge. ??

kristina K. on

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richard T. on

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Doris R. on

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YVENS L. on

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Everything was great.

shari R. on

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Delia M. on

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Alan T. on

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Very hard to get to.

Brandon F. on

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Linda B. on

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Michael L. on

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UHaul was an afterthought to this location. Cramped and cluttered bike shop. Lot was full and difficult to maneuver. Staff was sufficient but not very friendly. Gas was off a smidge and I was charged. Not excited to have to spend $8 on gas on top of a $1500 rental. Probably will look elsewhere in the future.

Andrew T. on

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Lauren W. on

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Milissa D. on

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Excellent experience! Thank you!

Albert P. on

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This was a joke- worst experience picking Up something from U-Haul EVER! Dolly was not at original location as reserved- I was sent to three other locations before I was able to find a dolly and a U-Haul center that was actually open. Will not use U-Haul again...

James S. on

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JEREMY S. on

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Roger L. on

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Eunice O. on

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AWESOME service!!! The lady who helped me was VERY helpful!

kassie S. on

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Other customers parked badly when returning trucks so we were unable to park in the correct space. Parking lines on the pavement would be helpful for this situation.

Echo B. on

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Customer did not leave a comment.

STEVE A. on

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We were scheduled to pick up at Rynos Garage in Canton NC at 9 AM. We were at the location and waited till 10 AM, the business was closed. We called UHaul and were told to pickup at Burnouts . We were givin 30 extra miles for the mistake. While in route from Rynos to Burnouts we received a call from Rynos Garage and was told we are open and you can come pick up your truck. The person who called said that she had car trouble. This person works for a Garage and her excuse was she had car trouble. Most people have cell phones, why did she not call and let us know this , instead we waited an hour. Not good business practice. Burnouts was great handled the whole rental experience professionally, would rent from their location again.

anthony B. on

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Lou G. on

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Very convenient location.

Blake B. on

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Jeffrey M. on

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Location is difficult for large trailers to get in and out. Staff were helpful and friendly.

Thomas R. on

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Hard to find. Need better signage.

Belinda T. on

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Friendly and helpful staff

FEDOR D. on

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Customer did not leave a comment.

Marcie M. on

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Everything was great with the drop off, very efficient, courteous and friendly which is greatly appreciated at the end of a long move. Location was great. Only comment is I wish the sign for UHAUL had been posted closer to the road vs on the building as it was hard to see and I passed it. We will definitely rent from both locations in the future. Customer service is everything and both places were great! Thank you =)

CURTIS J. on

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Staff was professional and helpful

robert D. on

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barry N. on

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Dan D. on

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Drop off location was a motor scooter dealership/repair business. Clearly, U-Haul was a secondary business. Person with whom I dealt was very helpful and handled dropoff quickly.

Jeff H. on

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Make it clear that the user needs an app to pick up the truck and make the app work. I showed up for a truck reservation for 7:30am only to find the rental location doesn’t open until 10. After making ten of my friends waste their Saturday morning standing around with nothing to do, the rental location returned my frustrated message and said I could pick it up anytime, I just needed the app. How I was to know this is beyond me. So I go back to the location, the doesn’t work. I go in and ask for help and the employee can’t get it to work either. She edits my order for later in the morning (since my reservation was 3 hours ago by this point), and it works. I go through the incredibly frustrating app process (taking a selfy in front of the location’s sign? Really? That didn’t feel ridiculous) and get the truck. The return was fine, but man, I’ll never do that again.

dianna S. on

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Customer did not leave a comment.

Robert P. on

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I used the self service tool for the first time to pick up and drop off my uhaul and I was charged at the beginning of the trip for the rental and the amount of miles I thought I would drive. At the end of the trip the service tried to charge me again for the rental and the exact amount of miles I drove which was far less than what I paid for earlier, but I had already paid for it. I know that I had already paid for it because my card had already been charged.

Betty G. on

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Christopher K. on

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DYLAN H. on

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The people from Burnouts (on Patton Ave.) went up and beyond my expectations. 10/10 on customer service, took the extra time on make sure I got a truck that day, and made sure everything was right. The reason I'm not using nor suggesting U-Haul to anyone every again, is due to the corporate side. I spent 3 hours trying to pick up a truck and trailer. I was splitting the payment with two card. First attempt one card went through, second didn't. Found out one of my cards doesn't do business with u-haul. Got cash off the bad card. Second attempt money from the card the went through was on a temporary hold. After many phone calls the lady from Burnouts found the money and sent me off with a truck.

richard L. on

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DEBBIE H. on

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David J. on

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JAMIE G. on

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Rep would not checking out vehicle. Had me do myself. Did not inform no loading ramp but talked me into $10 dolly. Scheduled pickup in black mountain no one called to say no truck available... I called Friday afternoon to verify. Supposed to pickup at 9.00 yet Patton Ave didn't open until 10.30 - again not communicated to me. Truck had damage when I picked up.

Jackson T. on

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Very friendly and helpful.a good experience.

Thomas Z. on

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Customer did not leave a comment.

juilanne N. on

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convenient to town. very empathetic and professional woman

Richard P. on

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April C. on

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The parking situation was awful! The office was small and a bit shaby, and with only one computer, we had to wait a good bit. This was almost painful, as the bathroom was out of order, and we had driven several hours. Ha. The people, and service was wonderful though!

Beverly L. on

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Craig M. on

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jennifer C. on

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Ivan T. on

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Shannon D. on

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james R. on

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Timothy G. on

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Get rid of the fake environmental fee. Those trucks get terrible mileage an it's obviously just a way to increase profits rather than make a commitment to being a greener business.

nastassia H. on

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Sharon D. on

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Keri W. on

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John S. on

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Offer boxes, tape, and other supplies

Bobby A. on

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Staff was very helpful and found a pair of glasses I left in the truck for me.

Mark T. on

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charles A. on

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steven H. on

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Rachel N. on

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We initially went to a pick up at UHaul on Swannanoa River Rd in Ashville NC. They didn't find our reservation and were very unfriendly. They made a new reservation for us and sent us to Burnouts. We initially got the truck and came back after we loaded it for our our car tow. Once we got the car tow attached, the blinker on the tow didn't work. We waited and substituted the tow for another one. The blinker still didn't work. They weren't allowed to check the truck, which it appeared to be. They checked the connection to the tow, which appeared to be fine. They determined it had to be the truck, but "weren't allowed to touch it". They called the regional people who suggested we get a new truck, which was impossible as we had already spent several hours carefully loading. After another hour, it was determined I had to call roadside assistance so they could come out and check the truck, which I did. After that point, roadside assistance called back and gave permission to Burnouts to go ahead and check the truck. It was a minor issue of a loose connection under the truck which was easily corrected. That cost us 2 hours of a 13 hour drive time. Once we had left and got on the highway, it became clear that the passenger side mirror was not secure. We had observed some damage at inspection, but it would not stay in position. We had to stop along the way twice to purchase tape to wrap it up and keep it in place where the right side of the vehicle and traffic could be observed. This was extremely hazardous. It should have been detected when the truck was returned and determined that the truck needed to be repaired, which it was not. We did not call roadside assistance, as we had already been significantly delayed and with the taping job, some visibility was possible. Equipment should be inspected much better at check in and staff should have permissions to observe minor issues with the trucks should a problem be present which may be easily correctable. This was an unacceptable situation, after we had paid more than $1300.

Richard R. on

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Vehicle had 1/2 tank of fuel at pick up. Previous customer didn't fill it. Apparently UHaul charged him $3.50/gallon for fuel but then didn't fill it up for me. Net result is I had to return truck with 1/2 tank which was a little complicated. This is the first time I have ever rented a truck/car that didn't have full tank at pickup.

ella S. on

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Bret L. on

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Lesley L. on

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KEN H. on

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I rented from this location twice over several days. In both instances, Jordan was helpful in getting the exact truck I needed, and in making sure I was satisfied with my rental. Burnouts is a small location that specializes in Moped repair and sales, so is overlooked for its Uhaul affiliation. I would always choose to use this location over the larger location on the other side of town. They are more personable in this location.

KEN H. on

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Burnouts is a small location, but certainly preferred over the larger location nearby. Jordan was extremely helpful in getting exactly the truck i needed for my purposes. He explained all costs perfectly and made sure I was satisfied with my rental!

Vonda L. on

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I wasn't able to use the drop off app,which is not a reflection of this location. It wouldn't go any further than trying to confirm the drop off location.

Ed H. on

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Jaret D. on

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Lee ann B. on

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james L. on

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Burnouts is on a steep hill, with no room for hook-ups. The staff was helpful, but I had to drive to a flat street in order to get my car on the Auto Transport.

Alexander B. on

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U-haul web site said I get 30 miles with my rental. I rented a 10 foot truck and the establishment "Burnouts" charged me for the 32 miles I put on the truck for a total of 53.00 dollars. I asked him about the 30 free miles and he said "take it up with U-Haul"

Kathie R. on

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you can have the reserved vehicle at the location YOU said would be there

Els T. on

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Mihaly B. on

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Diane B. on

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Check in site I was directed to was closed on Saturdays. Called UHaul and was directed to the Burnouts site, was told it was open. I do not like to drop off a trailer without getting a receipt because of the risk of theft from the closed site. Burnouts was not open, thought their sign said they were. I called UHaul again, they said, "Oh, they are closed this particular (8/6) Saturday" Nothing at the site said they would be closed on that day. Because I had to be some where I had no choice but to drop it off, I did not have time to run all over Asheville looking for an open site. So to answer the question about improving service, so not direct customers to sites that are not open when they are returning their rental equipment.