Customer Reviews for Cafe Vapes
(U-Haul Neighborhood Dealer)

277 reviews

8638 Carrollton Pike Ste 2   Galax, VA 24333

(276) 601-8000

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat-Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(276) 601-8000

8638 Carrollton Pike Ste 2
Galax, VA 24333

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat-Sun: 12 pm - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ralph L. 
Rating:
1.0

Customer did not leave a comment.

Evan A. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Customer did not leave a comment.

Kurtis T. 
Rating:
4.0

Have truck available on time. I reserved for 8am and got switched to noon, costing me hundreds in movers fees

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

The staff at this location was amazing! He was very professional and helpful! He answered all my questions and invited me to rent again anytime!!

Jeannie L. 
Rating:
1.0

The Uhaul truck was not clean it had Dog Hair in the Cab of the truck! It had a dirty mattress inside the backend of the truck and lots of dirt on the floor! It took about 45 minutes of my time to clean it before I could put my things-in it. I am very disappointed on it's condition! Inspection of the equipment before renting?

raymond C. 
Rating:
5.0

Location employee was great. Wonderful customer service and very kind. Enjoyed picking it up from them.

Selena N. 
Rating:
5.0

Excellent customer service by an extremely well mannered, nice, professional young man. He has created a very warm and welcoming atmosphere as well. Very impressed!

Eileen C. 
Rating:
5.0

Check equipment better

Rosemarie S. 
Rating:
3.0

Customer did not leave a comment.

frank P. 
Rating:
4.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
1.0

The front end had excessive play and drifted to the right. The service ABS warning was on the whole trip. The gas was less than an 8th of a tank and had less than 90 miles to empty. Worried I would run out of gas getting it home. Had to travel 45 miles both ways to get the truck!

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

TYONNA S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
3.0

We had a strong downpour and the unit leaked a little on the right hand rear.

Ken E. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Antoinette R. 
Rating:
4.0

Have the truck parked up front that coustomer don't have to walk to it

Daron D. 
Rating:
5.0

Drop off location. Is amazing! Great people!

Rich B. 
Rating:
3.0

Customer did not leave a comment.

Caleb S. 
Rating:
5.0

Not a thing

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA J. 
Rating:
5.0

Customer did not leave a comment.

Lloyd H. 
Rating:
5.0

Very friendly staff and clean building. Great location.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
4.0

We took it back in the dark and there was no sign lit up for the little U-Haul sign so it was very difficult to figure out where the place was in the dark. But they were still there and they were very very helpful very nice young man man that manages it

Tamara G. 
Rating:
3.0

Was supposed to have blankets for packing, staff acted like it was not his problem even though I had pre ordered it. I had to go online and try and find blankets from another local u-haul companies.

Isaac H. 
Rating:
3.0

Uhaul moved my pickup location and I was supposed to ve able to pick up my rental at 10 am using the 24/7 online pick up . Unfortunately since my location was swirched at the last moment that service was unavailable. After Uhaul confirmed my pickip time for 20 the day before I show up at 10 the location was closed until 12 pm. So I had guys waiting for hours plus ar 50.00 a hout to help load a truck that was over 2 hours late which I still had to pay . I waited on the phone for 55 min only to find out Uhaul had no clue. Thanks Uhaul for costing me extra an extra 200.00. Ill know better next time.

Francis Z. 
Rating:
3.0

Customer did not leave a comment.

JACKWAYBURN M. 
Rating:
3.0

The online service wasn't working properly after return of the rental. The office closed at 2pm today and there was no way to prove we returned the equipment prior to the deadline. Tried to return it online but it said they encountered a problem. Tried the live chat online and the link didn't work. Nothing happened when you clicked on it. Attempted to call the 800 number and was on hold for a representative for over 30 minutes and eventually hung up. Thankfully the owner of the neighboring business was able to vouch for us that we arrived before cutoff.

Anna H. 
Rating:
2.0

equipment had not been inspected by the dealer or AFM since the first week of October. The chains on the auto transporter did not have the rubber keepers on them. The seats had a ton of dog hair in the slots where you hook up the seatbelts

Carroll S. 
Rating:
2.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

bobby H. 
Rating:
5.0

The Mobile option for pick up and drop off is genius and oh so convenient! I will be using U-Haul again when I move!

Alexandra T. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

Customer did not leave a comment.

Zigma H. 
Rating:
5.0

Much difference experience then the Hanover location, very curious, came out and checked the rental truck,

Ralph E. 
Rating:
5.0

Customer did not leave a comment.

SUZANNELENNON A. 
Rating:
2.0

Truck smelled like "pot". Contract was generated off my phone number, but used someone else's name then input my address. Contract would not have been valid if I had an accident.

Mathew C. 
Rating:
5.0

The truck was clean and ran great. And the customer service there was excellent. I would recommend that place to anyone who needs a truck to move.

Kim T. 
Rating:
2.0

I still have not received my refund and it's been 3 weeks

Shirley H. 
Rating:
4.0

Customer did not leave a comment.

RANDILYNN S. 
Rating:
1.0

The employee was disinterested and unprofessional. He did not even inspect the trailer, nor my tow vehicle prior to my departure. The air pressure in the trailer tires were 15 pounds under. Trailer was dirty and had remnants of tape and trash in it. I'm pretty sure that I wasn't supposed to hook the trailer to my tow vehicle and depart without any involvement by the employee.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Suzanne A. 
Rating:
1.0

Reservation time was 8-28-21 at 8 pm then it changed to 9 pm so when we went to pick up, it changed it to 8-29-21 at 12:00 pm…. Which messed up our plan for whole day.. we had to rearrange helper again.. very stressful time for us.. there is nobody we can contact to find out why time changed on us.. I saw truck was in the parking lot…not happy about out. When we went to pick up rental, the person who was there that day says that was App issue and when we called 877 number, they keep saying no keys for us… you can see my chat conversations and you can tell we were not happy… roaming around night 9 pm looking for help… Drop off location, app didn't gave us clear instructions so but we still dropped and thinking to call them back next day. It is already stressful time for us about move and this didn't helped us. I like to escalate my concern to higher level and looking for discount.

Brijesh P. 
Rating:
5.0

Very convenient location for pickup, great on-site workers. Cafe Bapes also did loading at this end and did a great job.

Jan O. 
Rating:
3.0

I think that if you rent something and you don't use it all the way to where you're going if you pick it up at 1 place and you drop it off addrop it off at another place before you get to the place where you said you were going then I think there should be a credit applied back to that person

Nancy H. 
Rating:
5.0

Very easy in and out for rental of truck. The customer representative was excellent and very friendly.

Jasmine R. 
Rating:
2.0

The young man was cordial and friendly but the truck we had rented had not been inspected, had mechanical issues that made it un-rentabl! So a larger truck was substituted (this required $150 worth of gas for a trip that should have been one tank) much more difficult to drive, load, park. They promised $50 dollar rebate from drop off location in Louisville for taking out of my way (didn't happen). It feels like u-haul ripped me off all the way around! (In addition, I was sent 40 miles from my original rental location to pick up the truck with no allowance made on the part of u-haul! Probable never using u-haul again??? They listed truck as "full" of gas at pick-up was only 90% just saying!!!

Chuck G. 
Rating:
5.0

Excellent service. Very hard workers. Second time we used Cafe Vabes in Galax, VA. 🙏 GOD BLESS 🙏

Nancy J. 
Rating:
4.0

Customer did not leave a comment.

SHAWNCHRISTOPHER B. 
Rating:
5.0

N/A

TERESA D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Well - I hated that I wasn't able to pick up the trailer at the same location as the truck. It all worked out and it's nothing against this location but it was fortunate that this location was somewhat along my route or it wouldn't have been a pleasant experience at all. U-Haul should consider this Shawn Renton a truck and a trailer.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Customer did not leave a comment.

Verna T. 
Rating:
5.0

Customer did not leave a comment.

JAMESTHOMAS B. 
Rating:
5.0

The only issue I had was I reserved the truck a week in advance online to pick up at 730am. The online reservation gave options the pick up location didn't offer so I arrived at 730am and couldn't get my truck until 10am when the location opened. Just put my move a few hours behind. But once the location opened the staff was great to work with and took care of me.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

RICKY H. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Ty was awesome. He is so very patient and mannerable. Uhaul had totally messed up my reservation and Ty took the time to fix it for me and get me moving as quickly as possible. He was so sweet with his explanation and verbal guidance on how to safely drive down the mountain with the auto transport and with how to hook it up and secure my vehicle. I am very appreciative and more than impressed with this young guy's personal presentation and customer service. He should be commended for his service.

Jonette M. 
Rating:
1.0

We returned the uhaul to a Vape store. It was not open on Saturday till afternoon and we were not aware of that. We dropped it off and followed the iPhone return. Then we dropped by later in the day to assure that they knew we had returned and he said it was fine but could not give us a confirmation. It took many emails and phone calls to get the confirmation that it was returned. We would not use that return place again!

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Verna T. 
Rating:
1.0

The appliance dolly was not at the location where we picked up. We had to go to another uhaul and was told we would not be billed for the extra mileage but we were billed and had to pay the additional money in order to return the truck.

Tracy P. 
Rating:
5.0

Customer did not leave a comment.

Ruben C. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

angie E. 
Rating:
5.0

Customer did not leave a comment.

Pierce C. 
Rating:
2.0

my gas gage was off just a little compared to the checkout level. I was charged to refill the tank and when I got into the rental there was scratched all over the dashboard. being as I was out of town and didn't know the area and because I'm a very active customer it would be nice to not be charge for the small amount of fuel. very dissatisfied

ANTHONY G. 
Rating:
4.0

Customer did not leave a comment.

TIMMARVIN M. 
Rating:
2.0

Do not change drop off location to benefit UHaul . It will cost YOU more money in the end. Changed drop off location from Mt Airy NC to Cana VA prior to contract while making reservation. No problems and saved a few bucks. At pick up, the agent added a day (4 days to 5) of use at no cost, so he stated and the contract reflected. While loading the truck in FL, I received a call from Laura Mitchell, reservation manager, asking me to again change drop off from Cana VA to Galax VA for a $15 savings. Adding nearly an hour to my drive to return the truck, I negotiated with Laura to save a total of $27 and change the drop off time from 1100 AM to 300 PM. I delivered the truck promptly at 3PM with the fuel level exactly where it was when I picked it up.. The attendant did not want to look at the paperwork I had in hand, gave me no documentation indicating that I had returned the truck and told me we were through and all was good. Next I unexpectedly received an additional charge for $59 placed by the return agent for an additional day rental and the associated insurance., I disputed the charge with someone at UHaul who told me they would open a case for the dispute. Then I receive an email, assumedly from the return agent, with an unrelated explanation about elevated fuel cost. I responded to this with the original question "Why am I being charged an additional day of rental". Have never heard anything additional from the agent or UHaul. Apparently UHaul conflict resolution procedure is to give a BS response unrelated to the dispute then ignore the customer. Now, as I waste more of my time trying to resolve this problem, I realize that I screwed myself out of more money trying to be benefit UHaul. My overall experience with UHaul went from excellent throughout the rental period, to very unsatisfactory since returning the equipment. After this I would not recommend UHaul to anyone.

Richard W. 
Rating:
5.0

I dropped it off after hours with ease at the same location I had used a few days earlier. Thanks guys, Robert

TYRELL C. 
Rating:
5.0

Turning it in was easy and simple to locate. I am having trouble opening their attachment but I am sure it will work eventually. Thanks Robert

TYRELL C. 
Rating:
5.0

Customer did not leave a comment.

shelby C. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
4.0

Customer did not leave a comment.

Raymond K. 
Rating:
5.0

Customer did not leave a comment.

Molly D. 
Rating:
2.0

Customer did not leave a comment.

abby C. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Tara N. 
Rating:
5.0

check in and check out was flawless and both representatives were very knowledgeable, polite and friendly.

Margaret W. 
Rating:
4.0

They call and bugged us when we had a uhaul for 24 hours and called 6 7 hours early saying we had to have it back now for another customer that I didn't not like at all

CHANNINGHUELEIS S. 
Rating:
2.0

Not a very friendly fellow...

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA M. 
Rating:
4.0

Customer did not leave a comment.

lawrence M. 
Rating:
3.0

Prefer not to support vap businesses

John J. 
Rating:
4.0

Customer did not leave a comment.

STEVENRAY P. 
Rating:
5.0

Customer did not leave a comment.

Guy S. 
Rating:
4.0

Dropped off trailer when it was closed...

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Kevin O. 
Rating:
4.0

Knowing what and where there are storage units are set us all over the place just driving around

Timothy H. 
Rating:
2.0

Customer did not leave a comment.

ricky H. 
Rating:
3.0

Sweep out trucks before renting

Flo P. 
No reviews have been submitted for this location.

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