Customer did not leave a comment.Philip E.
Customer Reviews for Cali Style Rotary Rebuilds LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If every business had someone like Anthony working for them, it would make for a much better interaction. He is a asset. He goes above and beyond to make the rental as seamless as possible.laird M.
Customer did not leave a comment.Perry H.
Customer did not leave a comment.eric F.
Verifying what I ordered online and supplying the dealership with the proper materials to correspond to that would be very nice. Anthony was a great guy, but he didn't have everything I requested online. Which I do not know if that is his fault or not, but he did take care of it and gave me a good price. Overall Satisfied!!Perry H.
Customer did not leave a comment.Michelle B.
Customer did not leave a comment.dennis Y.
Customer did not leave a comment.Michael W.
I originally had my pick up place to be in Wabasha, MN, but when I got there, they did not have the truck that I reserved. I had to travel another 28 miles to pick up the truck I needed. Anthony at Cali Style was a delight to work with. I highly recommend this location. However, I had my reservation in place 18 days in advance and I also confirmed my reservation two days prior, there should have been a truck for me at the Wabasha location.Carrie M.
Office didn't comply very well with corona restrictions. I wore a mask and tried to maintain social distancing but they didn't.Daniel B.
Very helpful and knowledgeable about the trailer that I rented.Thomas W.
Kinda pissed that I booked for Eau Claire and had to drive 25 miles away a day early to get my trailer.Jackson S.
Hard to find, no U-Haul sign visible from Highway 37. Had to look on the internet and found another U-Haul in town who told me the name of the sigh to look for (not U-Haul). Also, phone calls to U-Haul typically took 10 minutes on hold until someone freed up from other customers to help me. This is a U-Haul problem, not a drop off location problem.arch M.
This comment is not a reflection on Anthony at the Mondovi location - he was great, but your branch on Birch Street in Eau Claire and this entire process. When we booked our truck and trailer pickup for the Eau Claire location, we received an e-mail from U-Haul instructing us to make an appointment to have our vehicle inspected to ensure we had rented the right equipment - no problem. We stopped over at the store to ask about this step. I was brushed off, told to reread the e-mail to figure out what I was supposed to do, and sent to another store because "we won't have your truck here anyway." We, then, went to the store in Chippewa Falls, which was wonderful. They checked out our car and assured us that they would call us 24 hours before pickup. Well, 24 hours before pickup, we had no call. It was only after our third call with U-haul that we discovered that our rental was not in Eau Claire, but Mondovi - an hour and a half round-trip drive - with zero flexibility in getting it up to us. After being told we could have an extra day with the rental, we made the trek to the address we were given... which was ten mile on the outside of town (in the other direction) and into a swamp. When we arrived at the ACTUAL pickup location, there was no attendant and so, I called for the fourth time. Once Anthony arrived at the location, we were able to secure the truck, but not the extras that we had rented with the truck (i.e. blankets, mattress covers) - for those, we had to go back to the Eau Claire store... After packing, we realized that we had a dozen more blankets than we needed, so we returned them to the Eau Claire store. They took no information about our order, just said "leave them at the bottom of the stairs, we'll figure it out later..." We are very grateful that we were given an extra day with the truck and $100 off of the rental cost, but this whole process was a bit of a fiasco. I would recommend some professional development for the Birch Street store, better communication between locations, as well as the assurance for/communication with your customers that trucks will be at their booked location or given further advanced notice on where their truck will be available for pickup. I had to call to find that information out far into the 24 hour window before pick up.Damien G.
Customer did not leave a comment.ken G.
The rear or the truck was not cleaned before I picked up the rental. Whoever used it last used it for farm supplies or something. It was absolutely disgusting. Now all my things smell like silage. I would like some money off my bill because I now have to do extra cleaning of my belongings to get rid of the smell.Steven R.
The trailer I used was in great condition with everything working like it should. But...It didn't have a ramp! One would have made life A lot easier for me. Had to lift my item I hauled by myself and also got help at other stops. Otherwise A-Okay.steven M.
Customer did not leave a comment.David B.
Customer did not leave a comment.daniel N.
Customer did not leave a comment.Kelly P.
Customer did not leave a comment.Eric K.
Everything was great!Nathan W.
Customer did not leave a comment.alloys S.
Customer did not leave a comment.JEFF H.
Customer did not leave a comment.Devaen R.
Anthony was very helpful and made check in easy. Truck had the oil service light lit on dashboard and oil pressure seemed lower than expected. Needed to stop and check oil level. Even though the check oil light was on, the oil level was ok.Robert J.
No one available.Paul D.
There were two frustrations for my pick up. The first is I requested the 24 hour pick up, however it was listed for a 10am pick up when I explicitly communicated I would be there about 7am. So I had to call customer service to change that. Additionally, no dolly was with the truck. Since it was so early, I had no way to get one. I tried stopping at the Uhaul in Menomoinie (Where I originally made my reservation) and they too were not open, even though time listed 730a opening. So I purchased my own dolly instead,.Andy F.
Customer did not leave a comment.Savanna D.
Improve computer support of location. Had trouble checking in because of computer crash. The paper processing was not smooth.Andy J.
Customer did not leave a comment.Kari A.
Customer did not leave a comment.edward M.
Customer did not leave a comment.Richard S.
I asked for 12 pads and got 11. However, I called back and he adjusted my record to show only 11. The drop off location was OK with it.MIKE L.
Customer did not leave a comment.Kari H.
The owner was very friendly. One of the cables on the overhead door was loose and caused the door to open a little harder. Did not notice it as we didn't discover it until my packing company noticed it. I called the pick up location and left a message about it. I mentioned it to the drop off location manager. Make sure they do a walk around the vehicle with the customer, that did not happen with me.Richard H.
Customer did not leave a comment.Joel S.
Nothing they went over and above for me very happyMichelle A.
Customer did not leave a comment.Gary P.
Owner was very courteous, respectful and helpful..Robert J.
Customer did not leave a comment.Brady M.
Customer did not leave a comment.Tom K.
Customer did not leave a comment.Brian B.
24 hour drop off. So it was convenient.Jeff B.
Customer did not leave a comment.Lynne A.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.John B.
Customer did not leave a comment.Teresa B.
Great experience. The guy who helped me at this location was super helpful and very polite. Very impressed with the service.jordan B.
Make sure you know what equipment you have where. Was told that one location didn't have what I needed so I drove 40 minutes one way to get the two things and showed up with no one there and not the right equipment. And then in the end my town end up having what I needed. Very unorganizedCordell W.
Anthony was great. We were using a car dolly, the car we needed to load was lower then the trailer angle so we couldn't trailer it. Anthony shared with us to use wooden the ramp to clear the car bumper cover while loading. Thanks Anthony!!Wendy B.
Customer did not leave a comment.Vicki C.
Excellent staff, excellent communication. Very very happy with my experience with Uhaul. thank you very much.Karen R.
Great service and friendly. Quickly in and out. Would rent from you again without question! Thank you!Nicholas F.
Customer did not leave a comment.Matthew G.
Excellent Customer Service at this location. The Manager was very personable and having rented many U-Haul's over the years, one of the best experiences I have had! Great job!Garrett N.
Did not have all the blankets we paid for and reserved, thought they would reimburse usJohn L.
Anthony is great and very professional so glad he is at that end of town thanks again deanDean S.
Customer Service was 5 star!Kyle R.
Customer did not leave a comment.Dean S.
The guy working was great! We had had a really stressful and frustrating experience with U-Haul through the week, losing our reservation and not communicating well with various locations, but this guy was professional.Katlin N.
Anthony is great and will be doing a lot more business with himDean S.
Though the checkout process is confusing - I paid for the trailer when I picked it up, why did I have to give you a credit card and pay again at dropoff (nobody was at the dropoff yet that early). The gentleman that helped me when I picked it up was very helpful and professional.Jeffrey T.
Anthony was great to work with, very professional and courteous. You should be proud to have him as an associate. We would gladly recommend his shop.Glenda B.
Customer did not leave a comment.Joel V.
Customer did not leave a comment.shawn B.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.jeff V.
Customer did not leave a comment.Chuck C.
Anthony H., the auto-repair business owner who also handles Uhaul rental, was very accommodating and clearly lexplained everything about the truck rental to us. I'll do business there again.Frank H.
I chose to pick up truck at 9 a.m. because that's when they were supposed to open. They were not open. I had to call uhaul and they helped me figure out what truck I was supposed to use and give me instructions. I work nights. I worked night before and worked that night. This put me behind schedule right away. I also had people waiting for me to help with move. Not impressed with this at all.Aaron B.
Very friendly service!Nick E.
Customer did not leave a comment.Sheila J.
Make it clear that after hours drop off requires a mobile phone, that data use and photos must be taken and uploaded to uhaul. Perhaps a paper form option for after hours drop off would be useful.Jeremiah S.
The guys was on a cell phone entire time I was there. He did not check me in so I received a call from U-Haul 3 weeks later asking if I have turned in the trailer. I will not recommend anyone to go to that location.Thomas P.
Customer did not leave a comment.Diane K.
Being from out of state and not really knowing the area at all I feel this location could've been more clearly signed that it is a U-Haul location. My GPS gave incorrect directions and after finding an area large enough to turn around I only noticed the location because of 1 small trailer parked in the lot that could be seen from the main road.Jeannie N.
Customer did not leave a comment.dale A.
When we dropped off the rental truck, the man who was working at the location seemed a bit off. His customer service skills were very lacking. He hardly spoke, and when he did speak it was unintelligible. He did not give me a receipt. About a week after dropping off the truck, I received a call from a man with uhaul. He said that according to their records, the truck still hadn't been returned. They ended up having to send someone out to the drop off location to confirm that the truck had, indeed, been returned.Sullivan M.
Customer did not leave a comment.robert W.
Excellent. The guy stayed a few minutes late on a Friday night. Couldnt have asked for a better experience.KEVIN L.
Nice location. Helpful staff! Thanks.Frank Y.
No one was at the facility during business hours to return the trailer. After multiple phone calls with Uhaul no one was able to answer what to do. Finally reached another site that said to use after hours even though it was during posted business hours. Cell service was spotty making after hours return difficult. Was charged for extra time and when contacting this location to discuss charges they never returned calls or emails. Ended up having to pay $70 extra for their mistake. Never, never, never will use them again!!!!Susan S.
Customer did not leave a comment.Aaron C.
Customer did not leave a comment.McKenzie B.
Customer did not leave a comment.joe L.
Customer did not leave a comment.John B.
Directions were not very clear with the address on google mapsGINELLE Z.
Very personable and a joy to do business with.TIMOTHY C.
Super great customer service. Very helpful.Lynne A.
N Clairemont Avenue is where we requested our trailer for 5 pm on a Saturday. We got an e-mail on Friday saying our location changed and the time was now 12. We couldn't pick up the trailer until later in the day that's why we requested 5 pm. Went to 2 U-haul sites in Eau Claire and got no where. We later were contacted by Jason Ryan who let us have a day for free and processed everything remotely. The day that we got free was Friday - thanks for nothing cause we had scheduled to pick up the trailer on Saturday. When we went to pick up the trailer we needed a wiring harness to make the lights work. Jason had given us his personal phone number so we could be assured help if we had any problems. Unfortunately, Jason didn't ever answer our call. It's hard to rate the customer service when we didn't get any service.Daryle P.
Customer did not leave a comment.Chad A.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.fisher P.
Customer did not leave a comment.ALVIN R.
Customer did not leave a comment.ANTHONY H.
The owner was very nice and helpful.Nancy S.
Customer did not leave a comment.Gary H.
Customer did not leave a comment.Gary H.