Good location, nice owner / rental manager. All great!John D.
Customer Reviews for C&S Furniture Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sharon M.
Customer did not leave a comment.Robert M.
I'm truly satisfied!sherman B.
Customer did not leave a comment.ROBERT C.
Great easy drop off, thank youTIFFANY D.
The Belton site is fine. Your customer service department though has ridiculous wait times.Samuel S.
No one was ever at the location. I had to call the store numerous times, and someone finally called back. I was asking about rates for a multiple day rental as I was moving the following day and was told to just use the website. Very unprofessional. I got there the day of pick up and I waited nearly 20 minutes for someone to show up. Again, store was closed and no one there. No one answered the phone after numerous phone calls. Someone finally called back and showed up at 10:20ish AM. Truck was full of dirt, smelt like sweaty ass and cigarettes. He listed that gas tank was on 1/4 and it was almost empty. I had to get gas as soon as I drove it off the lot. Fast forward to Tuesday, we finished up moving a day early so we brought the truck back. I cleaned the cab best I could to make sure I wouldn't be charged, and filled it to 1/4 if gas. But again, no one was there to accept it. I called and called and finally just said fuck it, and did the self check in from the website. Overall, I'd say if people aren't going to be there for whatever reason, then don't be a dealer. Worst possible service I've gotten using U-Haul.Christopher C.
Customer did not leave a comment.James C.
Customer did not leave a comment.Tiffany O.
I've already explained this! I was charged way too much and I never got my $50 guarantee and then I was charged another hundred dollars on top of my truck and I will never use you guys ever again. You guys need to remember that word of mouth is the biggest source of marketing and I'm going to make sure that if I don't get my money back I'm going to ruin you guys I promiseDenise R.
Customer did not leave a comment.Willie H.
Customer did not leave a comment.David M.
Nothing every thing was fine.ANITA S.
Curtis was unprofessional. He charged our card an after hours fee when we returned our truck!! We paid a flat rate to go one way with our truck, we had our truck agreement for Saturday through Tuesday...we only used it one day and returned it Saturday night. I even received a text from Uhaul as I was in the parking lot thanking me for returning it to this location at 924pm...today sunday I received a email saying I had a receipt from Uhaul for this after hours fee. When i called curtis he said I could call Uhaul if I had an issue with the charge. I told him you charged my car, cant you fix it? And he said, call Uhaul! Honestly its BS and bad customer service. I will NOT be using beltons uhaul and I suggest no one else either. That was a crooked move and then to not even help me was dirty!SABRINA P.
Customer did not leave a comment.JOHN Y.
this is crazy i had the truck 4 days and foutr days at 39.99 a day is 159.96. 150 mile at .79 cents a mile is 118.50 so 159.96 plus 118.50 is 278.46 where do they get 537$ i dont think so. never again will rent a uhaul from this place they will rob you blindJacqueline C.
After waiting 45 minutes to see if someone was going to show up I finally got a call that it was just going to be over the phone. Feels like I'm an employee when I have to do everything for uhaul. Just seems it's gotten really lazy and no help to do anything. Really sucks when your disabled and there is no one there to help.Anthony P.
I tried to return a trailer early. My phone said it couldn't find my location so I contacted C&S about it and the owner said he would take care of it. I was billed the NEXT DAY at 5:00P.M. Say it was late and after hours. I was charge an extra $60. I trusted the owner would take care of it like he said he would. When I asked the owner about it I got no response about the extra and the late charge. I WILL NEVER RENT FROM THIS GUY AGAIN!! Try to find someone else who won't lie about helping like this guy.Zachary H.
We were ther to pick up at scheduled time ,spent 20 minutes trying to figure out where to go, finally called and were told he would be there in 20 min. Which put us behind our schedule. The gentleman was helpful and friendly but it was an hour wasted.Charlee G.
The truck was not clean on the inside, the guy never bothered to get out of his truck, he did not put the correct location where I was returning it so I was overhchargedWill W.
Customer did not leave a comment.Drew P.
Charged me for two days when I only needed it for one. Had to get it for two because he was not going to be there at the time I needed to pick it up. Never signed anything and had no paper work.Steve W.
Have someone available on site to help those who are not familiar enough with internet use.Peter K.
Customer did not leave a comment.Julian G.
Customer did not leave a comment.Scott W.
Customer did not leave a comment.Scott W.
If I could give negative stars I would. I arrived at 9:47 AM for a 10:00 AM reservation. The owner decided not to open for business on this day, so there was no one on-site to assist me. When I finally was able to reach the owner and given a code to access the liftgate on the truck the key was not left to open/drive the truck. I was told I would need to contact U-Haul customer service to see about getting another truck assigned to me. After holding for 40 minutes on my initial call the call was dropped. After calling back and being on hold for 50 minutes, I was able to speak with someone who was incredibly helpful and got me a new truck assigned. In summary, I spent 3 hours and 3 minutes at this location, and an hour and 50 minutes on the phone with customer service before finally be able to begin my move. I tried other locations for trucks, but could not find another in the area. I even called the store owner back while being on hold for so long to see if anyone could simply come to the store and give me the truck key. He indicated there was nothing he could do. I guess I was an inconvenience to him. Suffice it to say, I would use a horse and buggy before I would use this location and I would encourage others to do the same.Sean R.
They place was closed even thought it posted it was open. I returned truck 2 hours early but was charged for an extra day. I could not get the picture to upload to mobil app. I called the store and then owner Curtis said he would take care of it. He did not and it was rudely told to take it up with uhaul. I even had a extra 1/4 of a tank of gas in it is was not credited for. I tried calling and then online chat never got a answer. Very disappointed in Hauls practices. There where other people wanting to rent a truck but could notmartha T.
Customer did not leave a comment.SCOTT H.
Was not aware of the extra cost it would be...my elderly parents were the ones who rented and in my opinion were taken for too much...they were told 79 dollars which was paid that day...after returning van another 69 dollars was charged to their card...we only had it for 4 hrs total start to finish 24 miles and paid 143.00!! Will never use uhaul again!!!Larry H.
Please confirm that your locations are open. This was the second location that I went to for my reservation and it was closed. The truck that I was supply to use had no keys for me to pick up as a truck share. I then had to use another truck. I was delayed nearly two and a half hours. No compensation was offered at all for these issues. I was very displeased.Ronald H.
I would like a full refund because that truck was disgusting! Maybe for future reference make sure there isn't any trash on the floor boards and that the tuck doesn't reek of Marijuana! Maybe make sure the truck mechanically isn't vibrating or shaking and that the brakes actually work properly!Laurie H.
Customer did not leave a comment.Cindy B.
Customer did not leave a comment.Erica G.
Unmanned location. Owner was not a very good communicator This was not our original pick up location. Without notification the owner at Ztire cancelled our reservation overnight so that he could use the U Haul equipment for personal use. This added hours of work and additional drive miles to our rental.Derrick M.
We was shorted out moneyAmber S.
Customer did not leave a comment.Latoya C.
Rented for one day (Friday September 25th to Saturday September 26), but charged for three days not one! I was told to take the key Thursday night at 5pm so he wouldn't have to bring it to me in the morning at 10 when I picked the truck up. I sai but I only want the truck one day and he looked at me funny like he was surprised. Do I said Zfriday at 10am to Saturday at 10am only and he said I owe you a refund. I said pay me when I return the truck. He said okay. I asked if additional fees and he said no. I signed his iPad for the contract but never got to read it. He said it would be in the email. I didn't find it in the email until recently. I was Owed a refund and didn't get it. Told to give cash of 150.00 when it was less. Told I went 40.00 over the 150.00 but It was paid for by Curtis, and I owed nothing. I questioned him twice on that and asked what were the miles. He said I do not know. I said can you text or email me and he said yes. Then I got an email saying I owed 60.00 more with a late fee of 30.00 if I didn't pay it but I was owed 56.06 refund. Curtis told me the tank was half full and to return it half full when it was really on full so I returned it on full. That was odd. The truck had egg shells on the floor and I didn't eat eggs!!! My friend rode with me and helped me clean the truck. She was surprised at the egg shells. I filled up the truck one mile from from the drop off so that gas station has me on camera and the Gus' Hardware that shares the Uhaul parking lot has me returning the truck at 5:47am Saturday on their cameras. I have those who heard him say bring 150.00 cash and proof I didn't pick the truck up until approximately 12noon Friday. Do I had the truck 16hrs total and not three days as Curtis charged me. Can not recommend this Uhaul location. Jean NoffkeJean N.
Make sure everything that people are charged for is there I was charged for dolly's had no dolly's also was charged $122 for what the truck had more gas than I left withJessica D.
Customer did not leave a comment.James M.
I was not aware of the process for service. I was fortunate there was a kind gentleman that helped me out. Very good customer serviceRITA D.
I indicated I wanted to check in at the counter. Even though it was supposedly during their open hours no one was at the location and I had to call. I think when you sign up for this location there should be an indication that it will all be done by phone. My phone was not working so I had to find someone to borrow a phone from.Harold C.
Customer did not leave a comment.DENNIS P.
I rent U-Haul 15to20 days per year andI rate this rental as the worst. There was no human interaction other than by phone. You wanted a picture of my license ...I don' t have that capability. You wanted self check-in ...I did not have access to that . You charged me a $20.00 fee for after hours check-in...I left the trailer at 2:00pm and called the phone number provided. These are just the highlights. I believe that I need to make other arrangements if this a reflection of future operations.CLYDE H.
Customer did not leave a comment.Drew P.
Customer did not leave a comment.John W.
Most of my friends would like to speak in person with a person instead of doing everything online. So no I would not recommend this location to no other place maybe to another location where they could speak with a person.Dottie D.
Person was not there when got to the place of business. Then I had to want to come back and plus you charged me $20.00 dollars for him to do self check in!!! When the application wouldn't let me do self check in because my picture was not taken at time I was checking it in because I had to wait for him to get the location. I took the picture at 11:22am when I drop the truck and car dolly off. I'm not happy with his service at all and to be charged for him checking me in just worng!!!!!!!Sheri H.
Customer did not leave a comment.Jim T.
was not told this place was closed in mid week. Had to do drop off via phone. Which wasn't hard. I am a person that like to deal with people make sur everything but psrking loy wss big and easy to move around.Kathy K.
The truck was filthy and smelled of cigarettes. The rental process itself was a nightmare as well. Next time I'll stick with Penske.Christopher S.
Customer did not leave a comment.Jon H.
Better communication and service.Charles H.
Customer did not leave a comment.Olivia W.
First time I have used 24/7 Rideshare service. Good experience. Truck was not as clean as I would expect with cab ok, but had dried up spilled drink in cup holders and down the cover below cup holders. In this time of covid19, I expected the cab to be sanitized or at least wiped down with Clorox wipes. The cargo box was not swept out. Truck had very minimal damage on the lower plastic guard behind RR wheel house. Attempted to upload picture, with no success. Truck rode great and no issues to report. I filled truck up, so I left it with more fuel than when I picked it up and wiped cab down with Clorox wipes to sanitize for next customer. *Uhaul should require sanitizing and provide Clorox wipes. I would recommend this location and use them again.Donald H.
The location opens at 10am per uhaul site and sign on their door. I get there and nobody is there. After calling a few numbers I get a call back to complete rental and use trailer. Got back a few hours later to drop trailer off and still closed. Thank you uhaul for online dropoff!!! Could have been a fluke at the store but I didn't see a sign indicating why they weren't open. Possible they were sick or had some family emergency? I just didn't appreciate that it cost me a half hour waiting around.Eari S.
Customer did not leave a comment.Wayne R.
The guy that I dealt with today was not a great experience at all. I had reserved my trailer last night and I was waiting for 30 minutes at the most before he noticed I was waiting on a trailer. Explained to him that I had already paid for the trailer. Instead he worked with the other customer. When I tried to go in and ask if I could just get my trailer number since I had already paid for it. He responded with â€œyou'll have to wait, I'm with a customerâ€, he also said, â€œthere are other places to rent fromâ€(after I had explained that I had already paid at this location for pick up). Sat there for another 30-45 minutes. Then I finally got my trailer number but by that point I was just already fed up.Kali R.
The location advertised as open with posted hours, their doors were locked during attempted pick up and drop off. GPS on mobile devices is incorrect so using mobil check in and pick up is nearly impossible, it took half a day with multiple uhaul service reps to complete the pickup. Then, I was over charged. My reservation was changed during my pick up, while I'm actually in the process of picking it up and extra charges were added. After dropping it off 2 hours before my reservation ended, and during business hours when no employee is in sight, they charge me another $20 because they weren't there to complete the check in even after I completed it myself with my smart phone on sight. Now, our family is financially hurting because of being over charged. I even took pictures of when I returned the truck. Really terrible experience with uhaul.Benny P.
Customer did not leave a comment.Brittany M.
The rental here did not work out. They did not set up the rental properly, and I had to drive to Belton, a neighboring town, after spending a significant amount on the phone with a Representative, making me late to meet our movers. THEN the truck was filthy, and I was promised a $50 credit for my trouble which is yet not reflected on my bill and I see I was also charged a cleaning fee!!! Very unhappy with this experience.Lauren J.
Customer did not leave a comment.Jared S.
I scheduled a different location to pick up my U-Haul. They contacted me the day before and told me there was not going to be a truck available and rescheduled my location. I scheduled a furniture dolly. One was not provided for me and they did not have one available unless I drive 20+ miles to a different location to pick one up. I did not have the necessary equipment to move my furniture. In the future, I would recommend when they change anything to an order that they make sure everything the customer ordered is ready and available as scheduled.Victor H.
Customer did not leave a comment.Courtney H.
Served the purpose but was charged wrong. Insurance was added and was not asked if I wanted to purchase.shirley B.
When i go pick it up make sure there is enough gas in it for me to drive it.. I picked it up it was on E i took it back with more fuel in the truck than when i recevied itShawn H.
Customer did not leave a comment.Matthew M.
Have someone at store to complete transactions instead of doing it online and over phone so you know exactly what you are being charged for. Also it would be nice if all trucks had enough gas for the day instead of being on empty when you first get in. Otherwise everything was great.kim P.
I am very upset about the price I was charged for a 6 hour usage of only local use. Around 30 miles. I was not expecti g to pay 144.00 for the use of the uhaul. The advertisement is very deceiving and i was not informed of all the extra costs. I will not use this location or Uhaul again.Lisa C.
Customer did not leave a comment.Steve S.
Why did I get charged for fuel and it wasn't on but a Quarter of a tank when I got it and put fuel in it and was on a quarter when it was returnedBilly S.
Customer did not leave a comment.Keith M.
Everything was handled over the phone and I got charged a 20 dollar after hours fee, even though everything was handled during the open hours of the businessCliff C.
the man told me that he would be there at 4 and at 4 he said he had left for the day. I called u haul and then he came back and he charged me 25.00 extra left the ruck with 1/4 tank of gas. he is a liar and he don't need to rent u haul trucks.chrissy R.
No one was there when we got there but we called number on building and guy said he could see us on video camera but with the appliance dolly and blankets left in back of truck did not feel safe leaving open since I did not want to be charged for items if stolen from truck. Took pics so I had proof they were returned. Hopefully will not get screwedBrian P.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Christy M.
Flat tire, waited 3 hours for service, unable to do the job I had rented the truck for, just took it back.Karen B.
Customer did not leave a comment.JAMES H.
Trash was in the truck and the AC did not work.Amy C.
If the unit is supposed to be picked up at 8 am then make sure it's able to be picked up at 8 am instead of 10 am. In the case that the client has to make two trips (30 miles) to finally pick up the unit, don't charge them 100 dollars when they return it without refueling because they used twice their own fuel to make the two trips because their unit wasn't ready to begin with!Rusty D.
Customer did not leave a comment.KEITH R.
very unprofessional and completely overcharged me!!Tiquanna W.
Customer did not leave a comment.Richard P.
They are VERY nice and efficient!jody A.
Customer did not leave a comment.Jeremy H.
I picked up and dropped off my rental via smartphone. When i picked up my rental, the tank was on 5/8 of a tank. When I dropped off, I put $40 worth of gas in the tank. That out my tank at slightly below 5/8. I was charged an extra $22 for fuel and got a receipt stating that the tank should have been at 3/4. This was not correct. And uhaul customer service stated that there isn't anything they could do. I will do my best to ensure that I will not have to use uhaul to move ever again.Akeira H.
Location was closed when I arrived to pickup my reserved trailer. Then, when the guy arrived he was busy handling other business instead of taking care of my reservation so that I could be on my way. I waited over an hour to pickup a 4x8 trailer. I would not recommend this location to anyone.Tia L.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Ray L.
Customer did not leave a comment.Michael A.
A couple years ago I was going to rent a U-Haul trailer from this facility. I told the owner I would be in on a certain day. When I got there an hour + before closing to pick up the trailer, they were already closed. I had to scramble to find another trailer at a different U-Haul facility. I went on Tuesday December 18 to this same facility and reserved a 5 x 8 trailer. I used my debit card to hold the reservation. We were picking the trailer up on Thursday December 20. The girl asked if we were picking up the trailer in the am. or pm. I said it would be in the pm. She said they closed at 5:00pm. I got there at 3:15 in the afternoon and the store was closed. I called the number for the store and the owner said we needed to come back at 4:00. I went back at 4:00 and the same girl that helped us on the previous Tuesday was there. The girls finished the paperwork and told us which trailer to get. I asked her if she was going to hook up the trailer for me and she said no that she had just come from the hospital. I asked her if she could come out and show us how to hook up the trailer and she reluctantly did. I took the trailer home. We loaded the trailer that evening. After loading everything up we find that the right break light and turn signal did not work. This was the sorriest excuse of a U-Haul facility I've ever had an experience with. I would not recommend them to anyone.Kristen S.
Customer did not leave a comment.vic S.
Nothing great pickup and drop off location.Robert D.
Customer did not leave a comment.Ronald L.
Reserved equipment was not available. We were told to call other locations to find our own equipment. Had to drive to other city and multiple locations to gather our own equipment that we had reserved in advance. First truck had missing windshield wiper so we had to switch out.Ronald L.
There wasn't any hand dollies at the location. Which made it difficult to move furniture.Micheal B.
Customer did not leave a comment.Laini J.