Customer Reviews for Car N Go
(U-Haul Neighborhood Dealer)

179 reviews

6927 Hull Street Rd   North Chesterfield, VA 23224
(Located in Goodes Bridge Square across from Bliley funeral home)

(804) 232-3564

Location Hours

  • Mon-Fri: 12 pm - 6 pm
  • Sat: 12 pm - 4 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022 - 2/28/2022: Closed

Services at this Location:

Contact Us

(804) 232-3564

6927 Hull Street Rd
North Chesterfield, VA 23224
(Located in Goodes Bridge Square across from Bliley funeral home)

Services at this Location:

Location Hours

  • Mon-Fri: 12 pm - 6 pm
  • Sat: 12 pm - 4 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022 - 2/28/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tanesha C. 
Rating:
1.0

Horrible experience, vehicle dirty, I paid for a dolly and furniture pads and they were not on vehicle

Avohom W. 
Rating:
2.0

Customer did not leave a comment.

Doris C. 
Rating:
1.0

The receipt is in error. No one was at the location when I returned the truck the customer service guy said the office was closed and instructed me to place keys in drop box. I returned the truck at 3:15pm. Trying to reach the location by phone was impossible and was given different phone numbers which were in error. I will report this company to the Better Business Bureau.

elaine P. 
Rating:
3.0

Customer did not leave a comment.

Patryck G. 
Rating:
5.0

Customer did not leave a comment.

KENYASHALOM W. 
Rating:
5.0

Very good!!!

JOEL B. 
Rating:
5.0

Customer did not leave a comment.

LEONARDALVIN B. 
Rating:
5.0

Customer did not leave a comment.

Leonard B. 
Rating:
5.0

Customer did not leave a comment.

Mike Y. 
Rating:
1.0

I was charged a 14.99 safe move coverage and didnt ask nor was I told I would be charged this fee. When I called the number listed on the web it was disconnected. I feel like I was robbed and will not be using your services again.

Jayrod R. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Sheri B. 
Rating:
5.0

Great customer service

millicent B. 
Rating:
5.0

Customer did not leave a comment.

BRIA B. 
Rating:
2.0

Make sure that the trucks are clean and that the owners know of the damages to the vehicle. There were quite of few damages and the back door did not open

Brianna G. 
Rating:
3.0

Customer did not leave a comment.

Sierra R. 
Rating:
3.0

Customer did not leave a comment.

Jeff B. 
Rating:
3.0

Customer did not leave a comment.

Eric C. 
Rating:
4.0

Customer did not leave a comment.

Tucker K. 
Rating:
4.0

Customer did not leave a comment.

Ciera J. 
Rating:
2.0

Stop allowing reservations to be made that's not available. It's inconvenient, unprofessional and unreliable. Uhaul has been around too long for this to still happen! Get a better strategy!!

Penney B. 
Rating:
1.0

Rude, unwelcoming, lazy staff

Dolores O. 
Rating:
1.0

Person was very rude. Didnt want to give physical receipt, didnt want to park truck , and informed us he doesnt have to since he doesnt work for uhaul. Would not recommend them for anything.

Dolores O. 
Rating:
4.0

Back door on cargo van broken. Couldn't Open and couldn't complete the move in time frame I had. Told I had to reconcile with U-Haul. Not angry at car n go. Am upset that I have to deal with someone else now. Poor customer service from U-Haul.

Robert W. 
Rating:
5.0

The trailer had 2 leaks in the front and back. Alot of our stuff got wet during our drive.

Adam M. 
Rating:
4.0

Nice people, friendly, worked with me well.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Super friendly and fast customer service. Very clean and well maintained store

Kyle V. 
Rating:
5.0

You're doing a great job already

rhonda M. 
Rating:
4.0

Nothing, everything was above the top.

JOYCE D. 
Rating:
5.0

Don't offer a 24/7 service if it's not really 24/7. The keys were in the lock box outside the uhaul rental business, bit uhaul never processed my payment apparently and I was unable to do mobile check in. I had to wait 2 hours until the store opened to get the rental. When I called customer service, Carol was zero help and couldn't even tell me what was wrong. She placed me on hold multiple times and eventually hung up, after 45 minutes. As if moving isn't stressful enough. Thankfully, the moving company was able to schedule us a later time to accommodate us getting the truck 2 hours late. I will never use uhaul again because of this incident.

Kyle H. 
Rating:
4.0

Customer did not leave a comment.

daniel R. 
Rating:
5.0

Customer did not leave a comment.

Damion W. 
Rating:
5.0

From pickup to drop.. Excellent!!

Ronald G. 
Rating:
1.0

Uhaul does not monitor their trucks. We took out a 15' truck to move storage from a facility in Goochland, VA to another facility in Richmond. We live in Charlottesville. Truck was to be dropped off in Richmond and everything should have been done in under 150 miles. The interior rear passenger tire blew out less than 15 miles away from the location while we were on the express lane of the highway causing us to swerve all the way over to the shoulder. Roadside assistance was contacted through the app but kept timing out. Finally the app worked and 5 (FIVE!) hours later, our truck was fixed. Given this ordeal, we lost a lot of daylight (critical when moving stuff out of a storage unit); we had to drive back to Charlottesville that night and return to Goochland/Richmond the next day. Obviously this added miles and we were clearly going to exceed the 150 miles. So you would think Car N Go (the drop off location) would not charge us the extra 100+ miles incurred as a result of their tire blowing out? Nope, they got their money! But no worries because Timothy Pinelli, Area Field Manager for Uhaul was able to refund $75...? Bottom line, don't rent with Uhaul!

Saji C. 
Rating:
5.0

Be sure to have blankets available if someone rents them!!

Donna S. 
Rating:
3.0

The help was excellent! The location was convenient to my house but the overall area was declining and not so nice.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

The truck ran horribly. Over 105k miles on the odometer. Luckily, I only had to travel less than 13 miles. Just noticed that I was over charged. Contacting the location next business day.

Shelby C. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
3.0

Customer did not leave a comment.

Helen O. 
Rating:
5.0

Customer did not leave a comment.

Willie C. 
Rating:
5.0

Customer did not leave a comment.

Faith P. 
Rating:
5.0

Customer did not leave a comment.

Patrice C. 
Rating:
3.0

Customer did not leave a comment.

Sylvia N. 
Rating:
5.0

Very helpful good service and staff

Douglas S. 
Rating:
5.0

Very friendly staff. Great service

Pat F. 
Rating:
5.0

Quick and professional

ty M. 
Rating:
5.0

Good ??

VICTOR M. 
Rating:
5.0

Next time don't send me to a place that don't have the vehicle I wanted. Uhaul has messed up my time schedule and put me back by a day and a half ! As far as the location of my pick up them guys were excellent and worked with me and did what they had to do to have a happy customer but I recommend them guys drop they uhaul contract. Thank you car and go will be looking into buying some car audio from yous soon

Andrew G. 
Rating:
5.0

Return was fast and professional. Uhaul wins the satisfaction game every time.

LARRY B. 
Rating:
4.0

Customer did not leave a comment.

HERBERT D. 
Rating:
3.0

Dropped off after hours

James D. 
Rating:
3.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Great service, very convenient to Chippenham and re-fueling. Plenty of parking.

EDGAR C. 
Rating:
5.0

It is important that U-Haul notify the customer that there are only certain locations in the Virginia area that take back trailers. I went to three (3) different locations before I found one (1) that would take back the trailer. That was extremely confusing and frustrating.

John S. 
Rating:
5.0

Customer did not leave a comment.

Kamsoth I. 
Rating:
2.0

No one helped me hook the trailer to my truck. It was super heavy and I did it wrong. Nearly lost the trailer due to my own inexperience. Luckily, no damage was done to my vehicle or the trailer.

Joseph C. 
Rating:
5.0

When you are refueling the vehicle to its former exact fuel level, there should be some monetary compensation when you go over the former fuel level when returning the vehicle, as I did. When I asked for a credit/deduction on my rental bill for surpassing the former fuel level,. I was told “U-Haul doesn't give any credit for that “

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

I left something in my car and he didn't throw it away he had already held it in the office for me ! Thanks !

shamell B. 
Rating:
2.0

Employee did not help lift and hitch trailer to car despite me being an over 50yo female. Did not confirm properly hitches and check lights like all the other places I've picked up at before.

Adele K. 
Rating:
5.0

Good experience

GEORGE R. 
Rating:
4.0

Exceptional Customer Service - just keep it up!

Gretchen R. 
Rating:
3.0

I had a horrible experience in renting and picking up my truck from U-Haul. I rented a 10 ft truck to be picked up in Roanoke, Va (where I live). I never received a confirmation text from U-Haul about picking up the truck. I had to call the day before my scheduled pick up time to find out what time and where I was to go. I was told that I had to travel 1 hour to Moneta, Va to pick up the U-Haul vehicle at 8am 6/15/19. I arrived on time only to find no truck available for me to pick up. I spent well over 2 hours on the phone with U-Haul toll free number and the Williamson Rd (Roanoke, Va) location only to be redirected to a regional office on Richmond, Va. My husband and I were told that we would now have to dive 1.5 hours to Danville, Va where we were told a truck would be available for us. Accommodations were made which I do appreciate but I should have never been placed in a situation in which an accommodation was needed due to poor scheduling. When a customer reserves a vehicle through your organization, a vehicle should be available for them where they scheduled to pick it up...period. Previous renters should not be permitted to not turn the vehicles in late under any circumstance if it has already been reserved by another customer. I was completely inconvenienced. I will not use U-Haul again after this experience nor will I recommend your company.

Leigh S. 
Rating:
3.0

Location was hard to find. It is a small store in a strip mall. Drop off was simply a portion of the mall parking lot that was about 40 yards from the store.

Victor H. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
3.0

None

Bernice B. 
Rating:
5.0

I really appreciate Mike and Rudy taking care of me after my reservation with Budget was not honored and I had to scramble that day. Also big appreciation to another location - Millers Auto Center at 11702 Midlothian Turnpike, Midlothian, VA 23113. I was given a reservation for a truck through the UHaul online system for a truck that was not available, but Mr. Miller got on the phone and made arrangements for me to have the truck at Car N Go.

CAROLE Y. 
Rating:
4.0

Customer did not leave a comment.

Ernest B. 
Rating:
4.0

Customer did not leave a comment.

Shaka M. 
Rating:
1.0

Need new trucks, check gas mileage before releasing a truck and just keep up the maintenance on them

Sharika T. 
Rating:
5.0

Super nice folks. Quick and helpful. First place I would look in the Richmond area.

Zachary M. 
Rating:
4.0

Customer did not leave a comment.

Rex E. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
3.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany C. 
Rating:
5.0

Service was fast and quick.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Jeannie T. 
Rating:
3.0

Maybe the truck wasn't a big POS it didn't have any power the brakes were messed up the wipers stoped working in the rain! And the radio stoped working I'm so upset with everything that happened! I had already talked to your customer service and they said I would have a manager call me it have been a week!

alexander B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Stephen D. 
Rating:
3.0

I was switched at the last moment to the Hull Street (for me) out of the way location. Two days before, I had stopped by the original Broad Street location and confirmed pick up at that location as it was close to where I would be loading and allow me to quickly start my trip. The Hull Street address is an auto audio shop. The clerk was friendly, but I had to clean mud out of the trailer before I could load it.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Israel M. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY H. 
Rating:
5.0

Customer did not leave a comment.

Ires F. 
Rating:
5.0

Customer did not leave a comment.

Nikolay T. 
Rating:
5.0

Customer did not leave a comment.

Merredith M. 
Rating:
4.0

They probably need to turn their radio down. It was playing insanely vulgar, awful sounding industrial/rap lol. I personally didn't mind, but if a 50 year old lady or family came in, it would be awful lol.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

MIKE T. 
Rating:
5.0

Customer did not leave a comment.

LeeAnn S. 
Rating:
5.0

Customer did not leave a comment.

LOIS A. 
Rating:
5.0

The staff was attentive and awesome! They represent U-Haul Brand very well indeed!

Richard S. 
Rating:
5.0

The truck was not swepted out even tough there is a sign letting people know that it will cost $25 if it's not.

Marivel S. 
Rating:
5.0

Great

Richard R. 
Rating:
3.0

Customer did not leave a comment.

lynne M. 
Rating:
5.0

Service and support were excellent.

CHANDLER W. 
Rating:
5.0

Thanks so much for your services?

JOYCE C. 
No reviews have been submitted for this location.

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