Customer Reviews for Care More
(U-Haul Neighborhood Dealer)

29 reviews

5802 E Virginia Beach Blvd Ste 150   Norfolk, VA 23502

(757) 461-3804

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(757) 461-3804

5802 E Virginia Beach Blvd Ste 150
Norfolk, VA 23502

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 2 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Key wasn't left in vehicle. I had to travel to Suffolk to obtain another U-Haul. I had movers waiting at my house for 2 1/2 hours.

Kaylee R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
2.0

No contract was issued. No one was there at the time of pick up. Called 1-800 number and they said that could just take truck since did advanced sign in.

James G. 
Rating:
3.0

Customer did not leave a comment.

Kyle R. 
Rating:
1.0

My experience was absolutely horrific! I was charged two days for a vehicle I only rented for four hours. Consequently, I will NEVER rent from U Haul again and I will inform my friends not to rent as well!

Richard G. 
Rating:
3.0

Customer did not leave a comment.

Andrew G. 
Rating:
2.0

I have used uhaul over 10 times in my life moving kids around - but this was my first one way move - what a mess! Apparently the truck supply for one way is very limited!The night before they changed my pickup location to a spot 20 miles away. I called the new spot before driving over and they answered and were expecting me. However when I arrived they were closed - with a sign saying returning in 2 hours! We finally worked it out after calling uhaul - so my recommendation to those looking for a one way move is do not use uhaul

Linda D. 
Rating:
1.0

Truck was not clean. Dolley and blankets laying on the floor. App and website not working. Care more location was not open at appropriate time. I was not able to pickup truck till 930am with a 9 am pickup time. Terrible Uhaul customer service.

Troy H. 
Rating:
5.0

it was ok, only the truck was dirty and I didn't everything I rented. they did not change my status bring back the truck until Monday.

Connie G. 
Rating:
5.0

The truck did a werid nasty smell

monique M. 
Rating:
1.0

This location was closed when I arrived with the truck and by the way I was on time with the truck and I still received an unexpected fee at the end of the rental so if the fee was for being late it was do to no fault of mine. And with this location being closed that added additional time to the return process. Not happy 😤

Curtis H. 
Rating:
3.0

I had to wait 30 minutes past my reservation time because someone has “stepped out”

Eric S. 
Rating:
3.0

Not necessarily the locations issue but more of problem with being re routed to that location that did not have all the equipment I ordered. Also this location did not open for 3 hours after my reservation start time. Which put me behind for more than three hours. Since I had to got to another location to get the moving equipment I needed. This rental was really rough as far as your execution.

ANDREW H. 
Rating:
1.0

I will never refer anyone to use uhaul. They gave my reservation truck away and I had to wait until the next day to get one 25 miles away from my home. Then they over charged me at the new location and told me if I turned the truck in early I would not be charged for 4 whole days. They said nothing about a flat rate I was charged 823.00 for a 1 day rental move to Georgia from Virginia NEVER AGAIN

Julius P. 
Rating:
4.0

The only thing was that a dolly was missing from the back of the U-Haul and we had extra sheets in there, so I don't think they checked it prior to pick up. Start was super friendly/helpful though!

Axel K. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
1.0

Not over charge

Roderick A. 
Rating:
5.0

Customer did not leave a comment.

WALTER C. 
Rating:
5.0

Customer did not leave a comment.

SHANTELLNICOLE D. 
Rating:
5.0

Great customer service!

KORBINJAMAL B. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn L. 
Rating:
5.0

None. Everything was fast and convenient.

JAZZLINLATAJIA B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Keep up the great work.

Samia B. 
Rating:
5.0

Customer did not leave a comment.

KAILASHAVON A. 
Rating:
5.0

Great customer service!

Crysta H. 
Rating:
5.0

Customer did not leave a comment.

Corrin R. 
Rating:
5.0

Customer did not leave a comment.

Corrin R. 
Rating:
5.0

Great customer service at a convenient location.

DAVIDWAYNE C. 
No reviews have been submitted for this location.

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