Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure check engine light is not on , which it was . Also was smoking out the exhaust. Turned around n brought back . Got a smaller truck without ramp. But cost the same. Don't understand. It was smaller but cost the same as big truck?
First I could get a response to my email and also not have to be on hold for a customer service rep for 35 minutes. I reserved my Uhaul, which had a $50 guarantee, for 201 E. Union Bower, but when I got there the location was not open. I had to call several numbers to get hold of anyone. The area rep sent me down to the shady Grove location, where I was able to get my truck. However, it took over 20 to have to give all my information again. All of my information was on the original reservation. I still want my $50 refund and feel, I should actually receive more for the hassle. I was late to my pick up appointment because of this delay.
