Customer Reviews for Carstars Auto Sales
(U-Haul Neighborhood Dealer)

328 reviews

8500 Old Hwy 99 SE   Tumwater, WA 98501

(360) 464-1837

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 10 am–6 pm

Services at this Location:

Contact Us

(360) 464-1837

8500 Old Hwy 99 SE
Tumwater, WA 98501

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 10 am–6 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

TERRY O. 
Rating:
5.0

Best place by far!

Rodger R. 
Rating:
5.0

A little confusing as to where to go. Maybe a few more or larger signs.

Richard M. 
Rating:
5.0

Great people clean and friendly

Chris M. 
Rating:
5.0

Both professional and reliable.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

very quick and helpful

TRACEY W. 
Rating:
5.0

Not a thing

Cathy A. 
Rating:
3.0

I was overcharged, the rate online was $.79 a mile. I was charged $.99 a mile. Also I was charged a $15.00 safe ride fee that I never accepted with the contract I agreed to.

Leland E. 
Rating:
5.0

Customer did not leave a comment.

JIM H. 
Rating:
5.0

Devin was very helpful and accommodating, ensuring that I had all the necessary equipment to have a successful move.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

Rodger R. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
3.0

Customer did not leave a comment.

Jordan P. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Absolute best place. Great folks too.

Rodger R. 
Rating:
5.0

The Uhaul employee waited 90 minutes for a late customer. Good guy.

Miles T. 
Rating:
5.0

Customer did not leave a comment.

Rodger R. 
Rating:
5.0

Customer did not leave a comment.

Rodger R. 
Rating:
5.0

Hot chocolate.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Rodger R. 
Rating:
4.0

Customer did not leave a comment.

Sherree B. 
Rating:
5.0

Customer did not leave a comment.

Alessandra R. 
Rating:
5.0

GREAT HELP. TRAILER TOWED VERY WELL. HAPPY CUSTOMER. I WILL BE BACK

Kenneth C. 
Rating:
5.0

None. Service was great, people friendly, no complaints! Thanks!

Kelley B. 
Rating:
5.0

You need to put tongue jacks on these trailers. They are too heavy for most people to lift. This makes it impossible for most customers to take them off during a rental. I tried with jacks once and created a dangerous condition. I had to do this in order to return one after hours a few years ago This is also a serious problem for your employees. I have heard several express pain while taking these on and off for me. I almost reported this to OSHA

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Drop off location was great.

Jake J. 
Rating:
2.0

This location was understaffed and had poor signage about the right place to return a trailer.

benjamin M. 
Rating:
5.0

If you need to rent a U-haul, this is the place to go.

Rodger R. 
Rating:
5.0

You guys are Excellent but kindly improve on your after working hours calls.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

Rodger R. 
Rating:
5.0

CarStars in Tumwater is by far the best place to rent a U-haul! Best service always friendly!

Rodger R. 
Rating:
5.0

I have used this location because of it's good service!👍🏽

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Best service by far.

RODGER R. 
Rating:
5.0

UHaul employee pointed where he wanted the trailer, told us he didn't need the paperwork, and we left. Bing, bang, boom!!! He could have been more personable, but we were in a hurry anyway, so it worked for us!!!

Dawn Kendrick G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

I can't think of anything service was very good!👍🏽

Lawrence S. 
Rating:
5.0

Very friendly. Will definitely use again.

RYAN W. 
Rating:
5.0

Our customer service person, Jennifer, was great. Very helpful.

RENEE S. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Best customer service

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

Brandon D. 
Rating:
5.0

A very nice customer service, they made it really easy. I'm happy.

Julie F. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Devin D. 
Rating:
5.0

All was 👍🏽

Lawrence S. 
Rating:
5.0

Outstanding service.

RODGER R. 
Rating:
2.0

The check engine light came on while I had it rented and the engine would not shift into different gears. So I had to manually shift the truck. It was a hassle trying to drive and focus on the road and worrying if the truck was going to break down or not.

PARKER C. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Always great service!

RODGER R. 
Rating:
4.0

Customer did not leave a comment.

Andrea W. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Nothing

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Nothing. The entire experience was very positive and I will not hesitate to rent from those folks again.

Catherine W. 
Rating:
5.0

Very excellent customer service very friendly highly recommend it

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Tamra W. 
Rating:
5.0

we just needed a small truck to start moving some items out of our condo to prepare for sale. It was great. The gentleman at the location were very nice and friendly. Online reservation was also very convenient, Will definitely use this location again

Christi G. 
Rating:
5.0

Customer did not leave a comment.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

RODGER R. 
Rating:
5.0

Devin was awesome.

NICHOLAS E. 
Rating:
4.0

Customer did not leave a comment.

Bryce L. 
Rating:
5.0

If you need a truck go here. Best place around by far.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

Terry F. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

If you need to rent a Uhaul, this is the best place to go.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

Arwin B. 
Rating:
5.0

Best place by far.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

Canh H. 
Rating:
5.0

Customer did not leave a comment.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
4.0

We had to delay our trip by a few days and we told no problem. But when we arrived to pick up the trailer, our chosen size (5'x8') was not available. We were happy to accept a 6'x12' at the 5'x8' price, though.

John R. 
Rating:
5.0

Thank you for a great rental experience! Definitely will rent from you all again in the future.

Erica P. 
Rating:
5.0

Customer did not leave a comment.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia O. 
Rating:
4.0

The pads, cart and dollies were not available at location with truck Had to go get them from another UHaul site Should have been verified ahead of time Staff was great at location

Teran P. 
Rating:
5.0

Put sign on the door to call if office appears closed as there are two businesses there.

Beth B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

gary G. 
Rating:
5.0

Customer did not leave a comment.

Braden H. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

A very pleasant person. Was a very good experience

Jim L. 
Rating:
5.0

Nothing. Service was excellent.

SUSAN B. 
Rating:
5.0

Excellent service, quick and easy, good people, would rent uhaul here again

Michael L. 
Rating:
5.0

Customer did not leave a comment.

ricky P. 
Rating:
5.0

Sales reps are great and fast to help.

MARTIN Z. 
Rating:
5.0

Customer did not leave a comment.

RODGER R. 
Rating:
4.0

Great service. Very fast and friendly customer service representative.

Randy Z. 
Rating:
4.0

Customer did not leave a comment.

Wendy T. 
Rating:
2.0

Customer did not leave a comment.

Randy Z. 
Rating:
5.0

Customer did not leave a comment.

RODGER R. 
Rating:
3.0

It was not busy there at all when I rented a truck. The front desk staff was not present when I arrived. I thought maybe they closed. But then someone showed up. All they had was the 26' truck. Hard to believe when I was the only customer there. I was nervous renting it as I had never drove a vehicle that big before but I did it. I also never really got clear instructions on what to do if I were to return after office hours. I was told there was a drop off key box at the gate. When I came back, I wasn't sure what to do and where to park the truck. There were 2 gates and thankfully I found the drop off box and parked the truck right in front of that gate. I was nervous doing that thinking someone would complain but it must have been ok to do. Please make sure everything is explained and work on getting some more trucks. To say the least, it was long paying for the rental. I could get right in and out.

kyle K. 
Rating:
5.0

Customer did not leave a comment.

Peggy R. 
Rating:
4.0

Inside of the van was very dirty. Van itself has some mechanical issues. The brakes need some attention. Very noisy. Probably a safety issue. The front camera was out. This caused other errors to come up on the screen. Tire pressure was low. Had to add 15 pounds to the rear tires.

Kenneth F. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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  • Moving Supplies

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