Customer Reviews for Carstars Auto Sales
(U-Haul Neighborhood Dealer)

170 reviews

8500 Old Hwy 99 SE   Tumwater, WA 98501

(360) 464-1837

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(360) 464-1837

8500 Old Hwy 99 SE
Tumwater, WA 98501

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 10 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shannon A. 
Rating:
1.0

I WOULD DEFINITELY NOT RECOMEND RENTING UHAUL TO MOVE ANYONES BELONGINGS! I rented from Tumwater WA they were great.one tire was low and caused problems though.I reserved Uhaul for a extra day.there was a mix up on return date to oregon.the lady at return point gave me a return date and time.the date she gave me was one day off.hwy patrolman's 4 to be exact showed up along side freeway at a rest area told me I was lucky they didn't turn me in for car theft only unlawful use of a vehicle.towed all of my life belongings to chahalis wa.where I was told I could not pay for or rent Uhaul again.I was upset I wanted to speak to uper management which was already gone.they called her she said no would not be letting me rent again.told me I had 72 hours to get my things.when I was heading back into store to tell them it was locked I was informed because I said "I was not leaving property" I would not be able to collect my belongings.when what I said in full was " I would not be leaving property until I was able to speak to uper management"so there was no way I could collect my things.I called to find out where my belongings went I was told to county dump.i called co.dump and was informed that Uhaul had it shipped to Oregon to some storage place where they put things abandoned up for sale.ironicly I was on my way to Bly Oregon! To top off the whole experience they handed me a bill for $500 before I left the premises. I WOULD DEFINITELY NOT EVER RECOMEND UHAUL TO MOVE ANYONES STUFF EVER?

Charlene H. 
Rating:
5.0

Customer did not leave a comment.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Everyone was very friendly and accommodating.

Rosemary V. 
Rating:
5.0

Customer did not leave a comment.

Lorri S. 
Rating:
3.0

The truck had an exhaust leak and the the steering was a Lil off. You could smell the exhaust in the cab. And the engine was very loud. Usually trucks we've rented previously were never even a fraction that loud

Leslie B. 
Rating:
5.0

Great customer service. Thank you!

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Theodore J. 
Rating:
5.0

The customer service was top notch! I had a long distance move using a 26' truck and the truck did very well. With little notice, they even secured an open trailer for me and it was during peak moving season. Uhaul's rates were also more than 50% less than their competitors.

LAWNI P. 
Rating:
5.0

Superior Customer Service, I wish that Everyone worked with Customers the way that they do. A Sincere Thank you

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Joey A. 
Rating:
3.0

Larger signs to indicate where your building is.

Danielle D. 
Rating:
5.0

Customer did not leave a comment.

MICHELE A. 
Rating:
1.0

I am very unhappy about the drop off location changing. I had originally contracted to return the truck to 2514 4th ave E, Olympia Wa. I changed the time for pick up and drop off from `10 am to 4 pm , the same dates as before. Unknown to me the drop off location was changed to 8500 Old Highway 99 SE, Tumwater, WA, 7.3 miles away from the original. Much time and gas wasted! I had the tank filled to 3/8 level to return but by the time I got to the new place after getting lost, I was charged for 4 gallons of gas. I would appreciate some compensation.

Forrest W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Beyond happy with their service, thank you again

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

HELEN B. 
Rating:
5.0

Customer did not leave a comment.

Teresa E. 
Rating:
5.0

Great transaction as always with this UHaul location.

Matthew M. 
Rating:
5.0

Excellent service will be using again!

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

MICHELE A. 
Rating:
5.0

Customer did not leave a comment.

milton A. 
Rating:
3.0

Be a little more understanding that people really don't know how much room it takes for their belongings and take their advice on what we should rent. GIVE REFUNDS!

Dan L. 
Rating:
3.0

Customer did not leave a comment.

Brent C. 
Rating:
5.0

Best uhaul rental place by far!

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
2.0

Lack of supplies. Staff was not knowledgeable on Uhaul products and services.

David S. 
Rating:
1.0

When we went to fuel truck gas poured all over the place had to take it back and they took forever on fixing the truck so was charged another day at the end

Julio R. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Great customer service

heidi T. 
Rating:
5.0

Customer did not leave a comment.

LYDIA D. 
Rating:
1.0

I had a guaranteed reservation at the location close to the house but had to drive 40 miles away to pick up the truck and no one seemed to be concerned about it. By the time someone found the truck and trailer and driving in rush hour traffic I lost my moving help and created a huge problem on my end. I felt lied to over and over.

Jon R. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE D. 
Rating:
5.0

Number 1 place to rent a U-haul.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
5.0

Everything was great.

Timothy S. 
Rating:
1.0

they were not open on time over an hour late.. one tire wasn't road worthy very bald and i hade it replaced by road side service.

Mike E. 
Rating:
4.0

The floor in the cab was dirty.

Parker C. 
Rating:
5.0

The mileage charges were astronomical. Please reevaluate

MARY BETH C. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Thanks Dalton and Devin.

JASEN N. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS E. 
Rating:
5.0

Customer did not leave a comment.

Brock H. 
Rating:
4.0

Why does the 6' x 12' trlr not have a tongue jack on it ? You cannot load trlr unless it is hooked to truck . Or can't go anywhere after it is loaded . Makes it very inconvenient to use .

Jeffrey W. 
Rating:
5.0

I rented the U-Haul to move out and end abusive relationship. I parked my car on their lot. My ex boyfriend tried to break in my car to either steal it out right, make it undrivable, or who knows what he had planned. BUT the employees confronted him asking him what he was doing. The woman in the office who rented me the U-Haul knew my situation did not buy his lie me locking my keys in the car and told him to leave. They prevented a very costly problem for me, at the very least. Because of the employees at Carstars, I could drive away from abusive control toward a better future.

ROCHELLE R. 
Rating:
1.0

The door was locked. When the representative came from the business next door, they said they didn't know anything about the return process.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Great folks and great service.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

Dante B. 
Rating:
5.0

Morning attendant was pleasant and getting the truck was easy since I booked it online and did all the online paperwork. Attendant asked if I needed other packing and tools. Good service. Easy location

dan O. 
Rating:
3.0

Was charged an additional day because the truck was brought back at 12:00 instead of 11:00. The contract emailed to me was unreadable so the return date and time weren't clearly stated. I was given 30 miles plus 10 additional miles. This didn't even include enough miles for me to get from Uhaul/house/house/Uhaul. This is predatory fee structuring by Uhaul so that one is dinged for extra here and there vs just putting a price together commiserate with renting a truck. I wont be using Uhaul again.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

I rent trucks frequently and these folks always provide great professional service. I highly recommend them.

RODGER R. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY O. 
Rating:
5.0

Nothing. Mike & Terry were super helpful, nice, & flexible with pickup & dropoff dates. I hope I never have to move again … but if I do, there's no doubt in my mind that Carstars Uhaul on Hwy 99 is getting my business again! (& my referrals to friends). You guys rock!

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
4.0

It was somewhat unclear where to park the truck for drop-off.

Ian R. 
Rating:
5.0

Always great service.

RODGER R. 
Rating:
4.0

Have gas tank filled up not have it at half a tank

Georgieanne N. 
Rating:
5.0

Exelent

JOSE V. 
Rating:
5.0

Staff was very polite and very helpful... Thank you

Tamara W. 
Rating:
1.0

I show up for my rental, no trailer. No notification. Not blaming the rental location unless it was there responsibility to contact me. They did find a trailer, I could either wait two hrs (this location is 1 1/2 hrs from home). Instead I offered to meet mgr. Drove another 60+ miles to meet and pick up the trailer. Should have picked up trailer at 10 instead it was 12. On top of all that, the rental that should of cost me $120 or so, cost me $400. This cost me valuable preparation time. 3rd or 4th time I've rented from U haul in the last 6 yrs. I feel like I should have been offered a discount for the inconvenience and extra time and extra miles I had to put into this adventure.

Steve N. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

The U-haul website said the dealer had a 5x9 trailer with a loading ramp. When we arrived we informed that they did not have one with a ramp which would have made the loading and unloading an easier experience. We were desperate so we took the one that the dealership had. Would have loved to had the ramp!

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

FERDINAND VILLAF D. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Love these guys at this location, super cool and friendly, they make rental easy as u can get it. Much appreciated Thier attention to the details, like making sure everything is up to par and working correctly,I have had some issues in the past at other locations, including the ball not being set and tightened up all the way, thankful nothing bad happen that time around but you won't have to worry about that with these guys.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Alonzo H. 
Rating:
3.0

Everything was fine very friendly and told me I could return my car dolly at either location in Moses Lake ..

greg W. 
Rating:
5.0

Exactly what I experienced is what I hope you will also experience, Excellent service beyond just a company providing a service for my needs this guy here made it so much easier and cheeper... I left very happy and highly recommend and will use this service again.

Vincent M. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

Salesman had very long and difficult time processing my rent arrangement on your site.

eric W. 
Rating:
5.0

Customer did not leave a comment.

harry B. 
Rating:
5.0

Great folks. Quick n ez.

RODGER R. 
Rating:
3.0

The original deal was to pick up from a Chehalis location. Since U-haul refused to bring a like product in from a different location, I was forced to travel 70 miles out of my way. There was no reduction in price associated with this encumbrance.

JAN F. 
Rating:
5.0

Just let people know , if you don'topen until 10 am and your drop off time is 9 am , let people know. friendly ,clean, helpful. I'll be back.

Lester W. 
Rating:
5.0

Very helpful attendant. I arrived right at closing time and he still met me outside to get the truck checked in. Very much appreciated after a cross country move!

Lisa W. 
Rating:
4.0

Customer did not leave a comment.

tom C. 
Rating:
5.0

Customer did not leave a comment.

Isabella C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Have a place or directions where to park a truck before/after hours.

Manuel A. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Needed an emergency extension and it was not a problem.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

SHANNON KABLASHA H. 
Rating:
5.0

Everything was perfect. We showed up without a reservation about an hour before they closed and they got us into a rental within 15 minutes. The truck was extremely clean and all expectations and options were explained to me in detail. I will definitely rent again.

Michelle M. 
Rating:
5.0

Great service!

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

Jacey L. 
Rating:
5.0

Customer did not leave a comment.

Elin M. 
Rating:
5.0

Great service.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Latch on closed trailer was really hard to use. Felt like it was missing something.

AnnMarie R. 
No reviews have been submitted for this location.

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