Customer did not leave a comment.STEVEN H.
Customer Reviews for Chantilly Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had the worst experience ever with my last reservation. The first time worked great. I reserved a truck online, used the truck sharing 24/7. Came in, came out with no problem. The 2nd time I reserved a truck, I got a confirmation to be picked up at 8:30 PM using truck sharing 24/7. I went there, I was not able to pick up my truck. Had to stay on hold for 30 minutes to get a representative, to tell me that there was a problem with my reservation. So I had him rescheduled it for the following day. He confirmed that the truck will be available. The next day, I went to the location to pick up the truck. I went through the check in process, but when it asked me to locate my truck, it was not at the location. I walked around the parking lot at least 5 times, just in case I missed it. I even checked all the trucks that were blocked in. Was not able to locate my truck number. I called and was on hold for 30 minutes ago. The representative told me they had to move my reservation to another location. So, I went to the new location to pick up the truck. I was not able to proceed with the check in because the GPS is not pinging me at the Autobody Chantilly. So I opted to scan the barcode, which didn't read well. So I went a step further and take a picture of the barcode, but it kept giving me an error, saying barcode cannot be read. I spent another 30 minutes trying to to get the barcode to work. As I was about to give up, I got my GPS to ping point me at the location. The whole experience of my 2nd time reserving a truck was very very very frustrating.NHATVAN V.
Online rental experience was terrible. No follow up instructions on what is needed prior to getting keys. Rental should have started at 8 am and could not retrieve it until 930 am. I had to contact customer service which took over 20 minutes just to talk to someone and then talked to several people from different departments who weren't able to help us. So wasted a ton of time. Also, I expected a dolly to be in the truck and it wasn't there- but I got charged for it. Will not use uhaul in the future. Also- there is a uhaul office at the location but no one was there to help. So much for making online more efficient. Completely unsatisfied.Joy P.
My complaint is the cell service is weak there for the mobile appJAMES P.
I had a great experience with this location. It's new to the business but they did a great job helping me and my rental was waiting and on time. You will enjoy working with them.Mark A.
I was surprised there was no veteran or AAA discount. Most young people find the remote drop off and pick up more convenient, but I think next time I will pick up from the UHaul place, as I struggled a bit with the pickup.Christina L.
Great peopleCIARANJOSEPH O.
Customer did not leave a comment.Nathaniel P.