On site folks helped me deal with the very painful "on-line" return process. On-line process should not be so painful.Joseph H.
Customer Reviews for Chapin Park Self Storage LLC
(U-Haul Neighborhood Dealer)
Canaan, NH 03741
Services at this Location:
- Mon: Closed
- Tue-Sat: 9 am - 5 pm
- Sun: 11 am - 4 pm
Special Operating Hours
- 7/2/2022 - 7/4/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure that owner of location is there at location and has a working phone number. Also needs to make sure that they check on the reservations for that daySEAN D.
no one was around called number got voice mail to this day all the info i left never got a call back, today is 3/29. called U-Haul main number and reported this site. that person was good and helpfuljohn F.
Drop off far out of my way, yet you wouldn't let me drop a mile from my location. Drop off location empty and your app wouldn't allow me to add pictures . Get your shit together!!!!Corey N.
Customer did not leave a comment.LINDA R.
Chris was wonderful. He went above and beyond with communicating and helping to make my pickup easy. He was patient with explaining how the trailer hookup worked to make sure I operated everything safely. Thank you Chris!ROBERT B.
Chris was very professional thorough and very courteous. I will rent from this location from now on and recommend to others as wellLINDA R.
Customer did not leave a comment.Jennifier Q.
No improvement possible! I was so relieved and happy when I arrived to have the rep there and waiting for me. He greeted me by name and was fully prepared. This is a breathe of fresh air, out of all the business I do with Uhaul it is always a headache. So I wasn't expecting such great treatment!!!! I couldn't appreciate it or thank him more. He was so helpful! Thank you for the best experience ever!!!AMANDA N.
Customer did not leave a comment.Thomas N.
Customer did not leave a comment.KAMILLA L.
No one answered the phone. No one directed the drop off. Had to call 800 number to have them rattle the guys cage, No signs no information. LAMEPeter T.
Highly recommended. Easy to deal with. Will be doing business with them again soon.Michael C.
Chris was super helpful. It would be great if these smaller locations had trailer hitches for sale on site.JOCK C.
Customer did not leave a comment.Patrick H.
We were helped by Chris and he was awesome to work with! Friendly, helpful and straightforward with expectations. The vehicle was clean and he offered us furniture dolly's and blanket pads if we needed them. Overall, great experience!KAITLIN E.
Customer did not leave a comment.ANDREW L.
Great service. Staff was super friendly and caring. A++James W.
Customer did not leave a comment.Thomas D.
Super friendly, positive, and helpful staff. Very flexible, accommodating, and genuinely interested in making people happy. They like their work, and are good at it!DENNIS WILLIAM D.
Customer did not leave a comment.JOHN C.
The process was smooth and easy and well done.Kevin T.
1. No knowledgeable employee was working on Sunday morning. Had to stand outside in 5 degree weather and call an employee who knew the operation who was at home. Had completed everything previously online; still had to do all over on the phone. Why? 2. Only allowed 2 days to load, drive 350 miles, unload, and return truck. Needed 3 days. Charged $57 for a third day; sign on truck says $19.95 per day. Was told that did not apply. Why?steve S.
They have the best customer service!Jason M.
Chris was amazing and so helpful..wow..I would definitely recommend his and your services ..just refereed you to a friend and my sister both of which are moving..thank you Chris and u haul for a pleasant moving experience:)ALLEGRA B.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Richard P.
I had an excellent experience with this rental. Chris, the manager, hooked up the trailer perfectly and went out of his way to make sure the rental went smoothly. I will definitely be renting from this location again.Barbara G.
Great company to work with. Chris was very accommodating. I will use this company again.Damien A.
Customer did not leave a comment.Jessica D.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Judith S.
Friendly and helpful staff. Highly recommended!JAMES R.
The gentleman we dealt with was very helpful and made our experience very easy.Anthony R.
Customer did not leave a comment.James M.
Customer did not leave a comment.Rosanne S.
Customer did not leave a comment.JORGE S.
Chris was once again very helpful with our truck rental even when we needed to extend our rental time he was quickly back to us with a yes answer. We highly recommend this location and Chris.PATRICK S.
Chris was wonderful to work with. He was attentive to my needs and worked hard to meet them. I highly recommend Chris to anyone needing to rent a truck or a storage unit. Best experience with U-Haul ever!BARBARA B.
Customer did not leave a comment.ALEXANDER D.
Quicker Check-in processHillary Rae D.
Customer did not leave a comment.Kurt G.
Excellent service, Chris is really great to work with. The location is easy to get in and out of.Patrick S.
Chris was extremely helpful with our rental and also gave us the information on renting a storage area. We will pass this information on to others that we know needing truck rentals and storage.Patrick S.
Customer did not leave a comment.BRUCE G.
Customer did not leave a comment.Silvia N.
Customer did not leave a comment.Samantha M.
Customer did not leave a comment.John W.
Christopher was great! He checked us out on the vehicle and the whole process. When the weather got bad, it was easy to extend for another day with no problem!Scott W.
I used the uhaul app to reserve and pick up my truck. It was seamless and fast.John R.
Customer did not leave a comment.Jennifer S.
Excellent experience. Would highly recommend!Douglas R.
Helpful and friendly staffBryden C.
Ordering on line using the self pick up was a charm. The app is slightly flawed. The current order section does not work. You are sent a link which guides you through pick up and drop off whick works.John R.
Customer did not leave a comment.JOHN H.
After waiting 2 hours for someone to show up for me to pick up my U-haul I left the location and went to another location. At which point I was called by U-haul asking why I hadn't picked up my rental. I explained that I waited at location and called the owner's cell phone as I was instructed to do for 2 hours and no one showed up. I was asked if I was informed about the remote pick up, which I was not. The person on the phone did set me up so I get pick up the truck through the remote pick up. This worked out just fine, but it put my day 4 hours behind schedule.John R.
Chris was very helpful and accommodatingSuzanne S.
The man who helped me stood in the rain to make sure I had my auto transport trailer loaded correctly. He was great.steve M.
Great, friendly service!Katharine T.
Customer did not leave a comment.David L.
The check in took 2 hrs off my day So quicker check in would improve Things sooo muchSharon D.
Customer did not leave a comment.CATLIN B.
The attendant was friendly and helpful. The truck was ready on time and waiting for me. I would highly recommend this location to rent your u-haul truck.John R.
Customer did not leave a comment.jaymi H.
Customer did not leave a comment.Ashley M.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.david M.
Drop off location was also Canaan, overall a excellence experience dealing with the Canaan location.Roger C.
Chris was extremely pleasant, knowledgeable and efficient. He explained everything thoroughly and we felt we were in very good hands.Thomas G.
We arrived just before 5:00 p.m. on Friday and had not unloaded the truck. The location was less than 1/2 mile away so we went and unloaded our truck and brought it back later in the evening. Chris came out when we dropped the truck off and took care of everything for us. He was incredibly friendly, courteous, and extremely helpful and made returning the truck very easy.Jary W.
Customer did not leave a comment.Dennis M.
$29,99 for the basic rental was ok. HOWEVER....$.79 a mile was a killerED H.
I had a very good experience. I went to do a self check out, even though they were not open at the time, Chris came out to help me through the self check out process. Chris was very pleasant and made the transaction quick. Thank you Chris.Jennifer K.
People on the phone were super polite and were very well organized. They showed a great deal of patience and respect. They were very helpful even with all the sudden change going on with my uhaul rental. If you want people who are kind, extremely helpful, quick on their feet, confident in what they are doing. I highly recommend this station.David G.
Very nice people to work with.Jane T.
It was very nice to be able to drop it off in a different location than bring it back to Lebanon. Thank you.thomas C.