Customer did not leave a comment.JOHN C.
Customer Reviews for Chapin Park Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process was smooth and easy and well done.Kevin T.
1. No knowledgeable employee was working on Sunday morning. Had to stand outside in 5 degree weather and call an employee who knew the operation who was at home. Had completed everything previously online; still had to do all over on the phone. Why? 2. Only allowed 2 days to load, drive 350 miles, unload, and return truck. Needed 3 days. Charged $57 for a third day; sign on truck says $19.95 per day. Was told that did not apply. Why?steve S.
They have the best customer service!Jason M.
Chris was amazing and so helpful..wow..I would definitely recommend his and your services ..just refereed you to a friend and my sister both of which are moving..thank you Chris and u haul for a pleasant moving experience:)ALLEGRA B.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Richard P.
I had an excellent experience with this rental. Chris, the manager, hooked up the trailer perfectly and went out of his way to make sure the rental went smoothly. I will definitely be renting from this location again.Barbara G.
Great company to work with. Chris was very accommodating. I will use this company again.Damien A.
Customer did not leave a comment.Jessica D.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Judith S.
Friendly and helpful staff. Highly recommended!JAMES R.
The gentleman we dealt with was very helpful and made our experience very easy.Anthony R.
Customer did not leave a comment.James M.
Customer did not leave a comment.Rosanne S.
Customer did not leave a comment.JORGE S.
Chris was once again very helpful with our truck rental even when we needed to extend our rental time he was quickly back to us with a yes answer. We highly recommend this location and Chris.PATRICK S.
Chris was wonderful to work with. He was attentive to my needs and worked hard to meet them. I highly recommend Chris to anyone needing to rent a truck or a storage unit. Best experience with U-Haul ever!BARBARA B.
Customer did not leave a comment.ALEXANDER D.
Quicker Check-in processHillary Rae D.
Customer did not leave a comment.Kurt G.
Excellent service, Chris is really great to work with. The location is easy to get in and out of.Patrick S.
Chris was extremely helpful with our rental and also gave us the information on renting a storage area. We will pass this information on to others that we know needing truck rentals and storage.Patrick S.
Customer did not leave a comment.BRUCE G.
Customer did not leave a comment.Silvia N.
Customer did not leave a comment.Samantha M.
Customer did not leave a comment.John W.
Christopher was great! He checked us out on the vehicle and the whole process. When the weather got bad, it was easy to extend for another day with no problem!Scott W.
I used the uhaul app to reserve and pick up my truck. It was seamless and fast.John R.
Customer did not leave a comment.Jennifer S.
Excellent experience. Would highly recommend!Douglas R.
Helpful and friendly staffBryden C.
Ordering on line using the self pick up was a charm. The app is slightly flawed. The current order section does not work. You are sent a link which guides you through pick up and drop off whick works.John R.
Customer did not leave a comment.JOHN H.
I was told that 1st month free upon renting a UHaul, they refuse to honor it, unit not available, no deposit yet they wanted a deposit. Can't get deposit back without 2 weeks notice. Horrible place!amy r. | Reservation
The storage unit is great, but the U-Haul website did not work and I had to go through the Chapin Park Self Storage website instead.Isadora C. | Reservation
After waiting 2 hours for someone to show up for me to pick up my U-haul I left the location and went to another location. At which point I was called by U-haul asking why I hadn't picked up my rental. I explained that I waited at location and called the owner's cell phone as I was instructed to do for 2 hours and no one showed up. I was asked if I was informed about the remote pick up, which I was not. The person on the phone did set me up so I get pick up the truck through the remote pick up. This worked out just fine, but it put my day 4 hours behind schedule.John R.
Chris was very helpful and accommodatingSuzanne S.
The man who helped me stood in the rain to make sure I had my auto transport trailer loaded correctly. He was great.steve M.
Chris was very helpful. Disappointed that the storage facility is not actually a Uhaul storage so there was a glitch with our actually getting a unit. Would recommend the facility to anyone though!TIMOTHY M. | Reservation
Great, friendly service!Katharine T.
Customer did not leave a comment.David L.
The check in took 2 hrs off my day So quicker check in would improve Things sooo muchSharon D.
Customer did not leave a comment.CATLIN B.
The attendant was friendly and helpful. The truck was ready on time and waiting for me. I would highly recommend this location to rent your u-haul truck.John R.
Customer did not leave a comment.jaymi H.
Customer did not leave a comment.Ashley M.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.david M.
Drop off location was also Canaan, overall a excellence experience dealing with the Canaan location.Roger C.
Chris was extremely pleasant, knowledgeable and efficient. He explained everything thoroughly and we felt we were in very good hands.Thomas G.
We arrived just before 5:00 p.m. on Friday and had not unloaded the truck. The location was less than 1/2 mile away so we went and unloaded our truck and brought it back later in the evening. Chris came out when we dropped the truck off and took care of everything for us. He was incredibly friendly, courteous, and extremely helpful and made returning the truck very easy.Jary W.
Customer did not leave a comment.Dennis M.
$29,99 for the basic rental was ok. HOWEVER....$.79 a mile was a killerED H.
I had a very good experience. I went to do a self check out, even though they were not open at the time, Chris came out to help me through the self check out process. Chris was very pleasant and made the transaction quick. Thank you Chris.Jennifer K.
People on the phone were super polite and were very well organized. They showed a great deal of patience and respect. They were very helpful even with all the sudden change going on with my uhaul rental. If you want people who are kind, extremely helpful, quick on their feet, confident in what they are doing. I highly recommend this station.David G.
Very nice people to work with.Jane T.
It was very nice to be able to drop it off in a different location than bring it back to Lebanon. Thank you.thomas C.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!