Check engine light was on in the vehicle, was not an actual Uhaul location, this was a â€œUhaul dealerâ€. Next time I'm going to the actual Uhaul store. This location is also not in a very safe part of town. I was instructed to lock all of the doors so no one steals anything. Not a great experience whatsoever. I will not be using Uhaul or a Uhaul dealer ever again. If this vehicle was properly inspected and maintained for rental as it should be, they would not have let me drive off of the property with this vehicle. They also do not have dollys at this location. I was instructed to drive down the street to pick up the dollys that I reserved online. I am upset that I was put into an unsafe vehicle. I will not even drive my own car around town with the check engine light onChelsie B.
Customer Reviews for Chaseurdreamz LLC
(U-Haul Neighborhood Dealer)
Louisville, KY 40213
Services at this Location:
- Monday - Friday:
10 am - 1 pm / 2 pm - 8 pm
10 am - 12 pm / 1 pm - 3 pm
12 pm - 4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not feel safe picking up this truck! Business was closed and there was a homeless tent camp right next door. There was a man walking around the tent holding a baseball bat the whole time we were picking up the truck. Will not rent from this location again.Jim B.
Didnt agree with the rate. Other than that, everything was goodTerryne G.
Everything was great except there was no dolly and I was loading thing's by myself so it really made it harder and u-haul had me on the phone for an hr.Tina S.
Customer did not leave a comment.JAVIER M.
Sorta of a shady place in a shady end of townLARRY T.
Customer did not leave a comment.ANDREW E.
Very nice woman helped meJIMMY V.
But they have to change battery for my previous truck Cause it doesn't start sometimes it takes time to start ThanksDASAN B.
They charged me twice. Once picked up and again at dropped off. dispute with credit card to get money backNAFIL L.
Customer did not leave a comment.Lonzell M.
Customer did not leave a comment.Joshua E.
Customer did not leave a comment.YOANDY F.
Uhaul did not notify me when the truck I booked was missing a mirror. The person at this location got ahold of someone at Uhaul and was able to move me to another truck within minutes. I was very appreciative he was able to handle Uhaul's mistake for me.Mary B.
Went to pick up the uhaul and the one I reserved wasn't available. We had to rent a larger uhaul and the mirror was missing on one side and there was a lot of play on the steering wheel.Andre T.
Better schedulingMegan C.
Not the place I pick it up the the call I talk to to get it was very poorly and when I went to get it I waited an hour and no one called me and told me that the truck was going to be taken out for extra 2 hours on the other person I think that was very poorly and unacceptableDAVID W.
Customer did not leave a comment.John H.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.JILLIAN P.
The truck that I paid to rent was 17 foot long but we were given a 15 foot truck.Sarah B.
Customer did not leave a comment.Douglas S.
Excellent service! Would recommend this location to a friendsamuel S.
Customer did not leave a comment.Donald F.
Customer did not leave a comment.Stephen M.
No improvement needed. Everything is excellent with this company. I was very satisfied. Customer service is absolutely awesome.FLORENCE J.
The return process takes entirely too long. It took me 45 minutes to drop off my rental!aundra M.
Customer did not leave a comment.Antonio L.
Customer did not leave a comment.Lisa R.
Pick up location could spruce up a bit. Otherwise, overall experience was good.Phillip T.