Customer Reviews for Chevron Service Center Inc
(U-Haul Neighborhood Dealer)

3,248 reviews

8009 Old Statesville Rd   Charlotte, NC 28269
(Near University Area)

(704) 596-1476

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(704) 596-1476

8009 Old Statesville Rd
Charlotte, NC 28269
(Near University Area)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tyrell L. 
Rating:
5.0

Awesome Experience. In and Out. Thanks

Britten R. 
Rating:
5.0

Customer did not leave a comment.

JONICE C. 
Rating:
3.0

No I

Ericka H. 
Rating:
5.0

Customer did not leave a comment.

Barbara E. 
Rating:
5.0

This location was excellent marvelous I do not have nothing bad to say about this place customer service was great I would absolutely Referre them to family and friends they did an spectacular job in serving me Great job

ANTOINETTE S. 
Rating:
5.0

Customer did not leave a comment.

Tyrell A. 
Rating:
5.0

Customer did not leave a comment.

Shircola P. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
3.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Awesome customer Service and everything was perfect

JOANA S. 
Rating:
3.0

I passed several locations on the way. This wasn't the location I had selected during the review process.

STEPHEN B. 
Rating:
5.0

The service was great, really friendly and courteous, prompt and efficient. Was very welcoming.

Susanne H. 
Rating:
5.0

Staff personnel were knowledgeable and courteous. GREAT interaction from beginning to end.

Dale G. 
Rating:
5.0

Friendly staff process was easy

Monique M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

alicia B. 
Rating:
5.0

Customer did not leave a comment.

Wilson P. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Walter R. 
Rating:
5.0

The guys at the drop off where great and very helpful

Keenan T. 
Rating:
5.0

When we returned the van, the owner looked inside said everything was okay. He didn't say didn't state the additional miles would be charged later to card. Saw it when I checked my bank statement.

Sheldon S. 
Rating:
4.0

Parking for the customers

DOMINIQUE M. 
Rating:
4.0

Customer did not leave a comment.

BRUCEGREGORY S. 
Rating:
1.0

I didn't get the equipment I was originally promised when speaking with the scheduling specialist. The online pick up was impossible to complete without the help of a rep on the phone but it took hours on hold to actually speak with someone. My reservation should have begun at 4:45pm and I didn't even get in the truck until almost 9pm. Then when I was late returning the truck and called to request extended time for a couple hours, I was charged more for those couple hours than I was for the entire 3 day period. I wasted over $400.00 with Uhaul this week. I actually need to reserve again for this Thursday but I am so dissatisfied with the service and overages that I will NOT be spending another dime.

Darrell W. 
Rating:
5.0

Customer did not leave a comment.

Latresia B. 
Rating:
1.0

I was not given initial inspections of the vehicle and as well a speedometer or fuel reading. I even filled the gas tank and still been charged fuel. Pathetic experience

KAMAL J. 
Rating:
1.0

Tried to over charge me and lied about the level the gas was at

Christopher S. 
Rating:
5.0

A much smaller location, with a single agent at hand, but a very friendly and helpful one. Easy return of the truck.

Daniel R. 
Rating:
3.0

When do I get my deposit back?

Rashaad S. 
Rating:
5.0

Ad more trucks

SHAWNTASHA M. 
Rating:
3.0

Details charge me for a feature I did want or ask for Said I can file a dispute but not dispute information provided

kamrei F. 
Rating:
5.0

Customer did not leave a comment.

THEODORE W. 
Rating:
5.0

Sales person so nice and so helpful

SUJAN T. 
Rating:
5.0

Customer did not leave a comment.

Jetta B. 
Rating:
4.0

Customer did not leave a comment.

DANA D. 
Rating:
5.0

Customer did not leave a comment.

Doris M. 
Rating:
3.0

U-Haul ramped up extra charges were unpleasant

Harry S. 
Rating:
3.0

Make sure that equipment is in the vehicle

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

LaDonna A. 
Rating:
5.0

Enjoyed the customer service they provided

Emere A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
1.0

There was a "safemove" charge added to both of my equipment contracts that I had not selected. I rented on 8/4/21 and 8/6/21. I also never received the receipt from the 8/6/21 rental. I am requesting the receipt from 8/6/21 to be emailed to me at dorianpitts1@gmail.com. I would also like a refund for the 2 $14 charges from both orders. I am available at 704-999-6437 Thank you.

Dorian P. 
Rating:
5.0

Customer did not leave a comment.

Benson S. 
Rating:
3.0

Didn't have access to online sign in without calling customer service which has nothing to do with this location, but it delayed my original pickup time due to the company website sign in trouble.

Derrick G. 
Rating:
5.0

Customer did not leave a comment.

Yvette H. 
Rating:
3.0

Customer did not leave a comment.

KAYLA S. 
Rating:
1.0

Have a working phone at the location. Be more courteous to customers. Make the process easier to rent and return.

Chelsea H. 
Rating:
5.0

Customer did not leave a comment.

Tray L. 
Rating:
3.0

Customer did not leave a comment.

K'MONIE C. 
Rating:
5.0

Customer did not leave a comment.

Rhonda N. 
Rating:
5.0

Customer did not leave a comment.

QAISAR M. 
Rating:
1.0

I rent frequently to the point I only do mobile check ins and outs for my company. This place is crooked. I returned my truck, it took them a whole 24hrs to check it in and when they finally did they charged me extra for gas that I put back in the truck. They will not answer the phone, hence “crooked”. DONT TRUST THIS LOCATION. Go to the U-Haul Equipment drive location or anywhere nearby but DO NOT GO HERE. Overcharging weird foreign guys are in charge of this U-Haul location and can't be trusted to do business. They are Getting over on good customers. Just look at the reviews, 75% are about being overcharged hmmmmm and still U-Haul let's them keep doing it.

Stephon M. 
Rating:
2.0

I was overcharged for a uhaul truck that I received with no gas. I was promised a discount for the inconvenience, but still was charged the whole fee.

Darrell M. 
Rating:
5.0

Customer did not leave a comment.

awilda D. 
Rating:
4.0

Customer did not leave a comment.

Daquan A. 
Rating:
3.0

Customer did not leave a comment.

SIMONE W. 
Rating:
4.0

Customer did not leave a comment.

Fernando R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Super friendly, accommodating, and helpful.

JESSICA R. 
Rating:
2.0

Can had only 36 PSI in one of the tires and the furniture dolly I paid for was never put in

Alisha M. 
Rating:
5.0

Customer did not leave a comment.

Nickolas R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
3.0

Fix the app. I was not able to upload a picture. Even your customer service sucks. Even after holding for 30 mins, I was not able to get a hold of CS representative.

Rahul B. 
Rating:
3.0

Uhaul charges me for insurance even when I decline it.

James R. 
Rating:
5.0

Uhaul should let customers know at the beginning of the check in process what page the code will be on to unlock the back to get to the key. We were looking for a while for the code just to get in the truck not knowing I had to keep going through the check in process for it . It was just too many pages just to check in! On top of the code being so small I wouldve never found it if my brother wasnt with me

Janae M. 
Rating:
1.0

I was told that a hold would be placed on my card for $160.00 but that my total would be about 96.00 well after it was all said and done this place charged me the full $160.00 I feel robbed and lied to I will never again use your company

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Praveen M. 
Rating:
5.0

Customer did not leave a comment.

MARYA M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Lonzo C. 
Rating:
4.0

I was dealt by Mr. Eddie, he was good worker and really showed good customer service.

Haris M. 
Rating:
2.0

This location did not have the supplies I purchased to aid in my move, which made things much more difficult for myself. Additionally, the after hours check-in process did not work on my phone. The website would not load so I was not able to go through the steps as instructed.

JOSHUA M. 
Rating:
5.0

U did well

ROSE M. 
Rating:
5.0

The gentlemen running this store are awesome. 5 stars.

Lee T. 
Rating:
3.0

Customer did not leave a comment.

EBONY B. 
Rating:
3.0

Customer did not leave a comment.

DAVIDLESTER K. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
2.0

Truck i reserved wasn't available, a 20' truck, and was given a 15' instead. The AC didn't work and the drivers door was sprung and was hard to close. The customer before me had reserved a 10' and walked away without a truck. The phone was ringing off the hook while i was there and no attempt was made to answer it. The person running the store asked me call him on saturday afternoon if i wanted the truck a day longer, and surprise after trying to call several times no one answered their phone. I contacted uhaul directly to resolve the issue. Thought you should know this agency needs improvement from a service perspective.

Ken J. 
Rating:
5.0

Customer did not leave a comment.

AMAN R. 
Rating:
5.0

Customer did not leave a comment.

MONICA P. 
Rating:
2.0

I would recommend the location if it was the last option but not first. Before the location give away your rental they should call and verify if you still need the services not assume. On busy days they should have more help.

Laura L. 
Rating:
3.0

The online process was extremely inconvenient. It took longer than a normal check-in would as there were no lines. I opted to use the online check-in for convenience but it took upwards of 45 minutes to go through the entire process.

Amechia J. 
Rating:
5.0

I believe this will be the only location I'll use from now on

Losire J. 
Rating:
3.0

The price if insurance should cover all days use without extra cost for each day!!

CLARENCE S. 
Rating:
4.0

The service was great and the truck was clean but smelled of cigarettes. They should offer "non-smoking" trucks.

Dane M. 
Rating:
2.0

Online services need a lot of work. The location owner was frightening!

FELICIA B. 
Rating:
5.0

Offer more products when customer shows up

KOMLAN A. 
Rating:
5.0

Customer did not leave a comment.

SHARON D. 
Rating:
5.0

Customer did not leave a comment.

Jalen W. 
Rating:
5.0

Customer did not leave a comment.

VINCENT C. 
Rating:
5.0

Service was excellently

MARJORIE K. 
Rating:
4.0

Yes

DELORES A. 
Rating:
1.0

This is just the WORST facility I've ever rented from. NEVER EVER again. AWFUL!!

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Ebony K. 
Rating:
1.0

Site was closed. The only reason I knew it was U-Haul location was the old sign and the truck parked on site.

STACEY D. 
Rating:
5.0

The person that helped me was approachable and quick to fix an issue that came up with taking a photo of my drivers license. The other person working brought the truck out for me and wiped it down. Overall great experience!

harris C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top