Customer Reviews for Chieffalos Auto Repair
(U-Haul Neighborhood Dealer)

387 reviews

13918 W 130th St   Strongsville, OH 44136

(440) 582-9284

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(440) 582-9284

13918 W 130th St
Strongsville, OH 44136

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
4.0

I reserved a trailer at the Kamms corner location. The night before I was going to pick it up they called me and said to pick it up at the clark location. When I went to pick up the trailer they didn't have it. Then they sent me to the strong vile like location. How unprofessional was this. Having a customer run around after it was reserved. This has never happened in the past. Very disappointed.

MACK H. 
Rating:
5.0

The service rep who received me was having a bad day, or is miserable or unhappy with his job. I wasn't given any grace from him while simply trying to drop off my trailer 2 days early. So I bit my tongue and kept being kind. Made for a challenging early morning.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

KARL K. 
Rating:
5.0

Great experience, would recommend u-haul and the location

MATTHEW H. 
Rating:
5.0

Nothing everything was smooth and complete

DESIREE K. 
Rating:
5.0

.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

LANA D. 
Rating:
5.0

Customer did not leave a comment.

THEODORE M. 
Rating:
4.0

Customer did not leave a comment.

BHARATKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Nothing, appreciate the friendly service!

LAURA C. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE W. 
Rating:
4.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

They were very helpful and helped with hooking up the trailer and checking the lights. Well done by Chieffalos Auto Repair

Kenny G. 
Rating:
5.0

Customer did not leave a comment.

Mary Jane L. 
Rating:
5.0

Great customer service by the owner, very helpful and friendly.

ULYANA I. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

GLENN G. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE C. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
4.0

Customer did not leave a comment.

bob M. 
Rating:
5.0

Customer did not leave a comment.

Leonard F. 
Rating:
3.0

The 15' U-Haul my wife pick up was dirty inside. Food on the ground, mud on the floor. These rentals need to be wiped down before it's put back into service. Also had a problem with the passenger side mirror not staying in place on the highway

DAWN R. 
Rating:
3.0

Nothing U-Haul can really do. The location seemed understaffed. I mean, I didn't have to wait for service, but I felt like I was kind of an annoyance and the worker had more important things to do.

DAVID H. 
Rating:
3.0

God place and good rental.

KENT M. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Everything was great! The window fogged due to a rainstorm and I didn't have much luck with the defroster.. it didn't bother me but just wanted to note it for the next person

CRAIG H. 
Rating:
1.0

After booking a trailer 3 weeks in advance, none were available where I was suppoosed to pick it up. I had to take an Uber 40 minutes west and south of my desired location. Very inconvenient. It was too much trouble for the employee to type in my desired drop off location. While driving east I got a text that said to drop it off in MA.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

THADDEUS R. 
Rating:
5.0

The gentleman working was very helpful. I don't back up so he came out and backed it up.

Aurelia S. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

The gentleman was a pleasure to work with, quick and easy transaction.

KRISTIN E. 
Rating:
5.0

Mr. Sam was very polite and professional. He actually helped me resolve an issue I ran into. I would recommend his location at any time. Thanks Mr. Sam!!

CHRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Dealer was helpful and easy to work with.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

HOLLY N. 
Rating:
5.0

Locate a trailer closer to requested location.

JAMES N. 
Rating:
4.0

Customer did not leave a comment.

JACK P. 
Rating:
5.0

My daughter and I had a great experience getting out u-haul! Will definitely come here when in need in the future! Truck clean, ran with no problems.

Brenda B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

PHILIP A. 
Rating:
5.0

Customer did not leave a comment.

Russell T. 
Rating:
5.0

Helpful and efficient

Pat M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

RALPH H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

Trailer was ready as scheduled. I was EXTREMELY happy it was a newer trailer and everything worked. The only issue was a rubber button down for the drop down fender was broke. I used my own smaller bungie to tie it down. I left it on the trailer for whoever rents it next.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Sam was very polite, courteous. He helped me with my reservation and answered all my concerns quickly. The equipment was in great condition and clean. It was ready and waiting. Sam even pulled the van out and faced it in the direction in which I was going. I returned the van early. He asked if everything went well I said it did. He thanked me and wished me a good day. I intend to rent an small truck to move more boxes and then the larger truck to move furniture in final move. Very good experiences with U Haul. Will recommend anyone I know needing a truck to U Haul. Great experience.

TRUDY K. 
Rating:
4.0

Customer did not leave a comment.

PHILIP A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Gretchen K. 
Rating:
5.0

The online return process was a joke The system didn't work right and we spent nearly 30 minutes trying to do the equivalent of dropping off the keys AND under the threat of a $20 convenience charge. Frankly, it ruined the great customer service and ease of rental experience we had with the local personnel. Think of the customer first!

JEFFREY L. 
Rating:
5.0

N/A

GARY N. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

The Customer Service was Amazing

STEPHANIE H. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
3.0

The large number of pickup locations adds to a much easier customer experience. However at this location, the customer service was provided but bare minimum, and no frills. The gentleman acted as though I was taking him away from his primary duty of repairing cars and that he was just went through the motions-not very friendly. On top of lack luster customer service, The vehicle was dirty and the gas tank was only a quarter full. I

Garrett A. 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Sam was awesome! He made the rental and return process extremely easy! Great personality and highly recommend!

BRANDY C. 
Rating:
5.0

The issue was not with equipment or location. But the experience with website was absolutely horrible. It didn't work correctly during both pickup and dropoff.

Ajay T. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

All good

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

ANNE S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Great experience!!

CHARLES D. 
Rating:
1.0

I need somebody to get back to me on why it was raining in the cab of the U-Haul the entire time I moved !! Why isn't anybody calling me back to let me know what they are going to do to compensate me for the aggravation. This is been going on for over two weeks and I have still not heard anything

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

Gilbert M. 
Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
5.0

Keep it up guys

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Very easy to work with

RONALD C. 
Rating:
5.0

Trailer needs new wiring

Valeriy D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Back up cameras would increase safety levels

ROBERT T. 
Rating:
5.0

Guy running the desk seemed busy and short handed at the shop, but I did 99% of my check in and reservation online ahead of time. I would definitely use them again and recommend them.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Your app still needs work, this location has a knowledgeable person making the rental experience decent

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
No reviews have been submitted for this location.

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