Customer Reviews for CJH Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of CJH Self Storage

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Allen D. on

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Nothing, overall process with this installation was excellent.

Rick H. on

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Did not get the trailer I reserved - got a call the day before asking if I could us a different size - if I wanted the size I reserved - had to go to.a different location,Made reservation well in advance to get size I needed and wanted. Not happy with this - way make a reservation for a size in advance ??

Brenda E. on

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Patti S. on

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Jackie is great at being available and addressing customers needs.

patricia P. on

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Randall K. on

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Randy C. on

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Timothy H. on

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Michael D. on

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Cynthia S. on

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Margaret L. on

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The representative on the Internet where I signed up was outstanding.

Myers T. on

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douglas M. on

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Slow computer

David M. on

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David D. on

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denna H. on

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martin W. on

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Jackie was very professional

Jeffrey N. on

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I went into the St. Albans West Virginia location and reserved the truck for Friday and told it would be ready at nine then the day before they called and said it would not be ready till 4:30 I told them that would not work. They finally found a truck in Putnam village ready at 10. The person on the phone acted like it was no big deal but when you close on your house and have to be out by a certain time it makes a huge difference. I though the motto was guaranteed

Charles M. on

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Charles M. on

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Marinda A. on

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Robert H. on

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Cindy S. on

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david B. on

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Vehicle wasn't clean but it wasnt filthy. It could have used some whiping out of the seats.

Kenneth H. on

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sherri P. on

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ronald G. on

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Bobby B. on

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James K. on

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Shawn F. on

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The location was an average U-Haul workplace but the guy working was very busy and still made time to be personable and made it relaxing.

Dale J. on

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William D. on

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Great staff and suervice

Gwen S. on

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The check in process was long and tedious. I completed the early check in online and it made no difference. I had to repeat almost all the information. The clerk was very nice though.

Al L. on

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Make sure your employees know how to process a customer. I was asked to arrive at 10:00 and was there at 10:00. I didn’t get my vehicle until 10:55 !!!!! He didn’t understand the software ??? Your employee didn’t even look up or acknowledge my presence when I entered the office. I was the only one in the office....

Aldeen S. on

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Brenton H. on

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Answer the phone more often and not have to leave a voicemail or call repeatedly.

Eric R. on

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Leah G. on

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Frances T. on

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Paige S. on

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Mark D. on

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Justin S. on

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William S. on

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Excellent customer service!

Teresa M. on

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Nothing needs to be done to improve either location or service.

Robert E. on

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Good job thanks

Carlie H. on

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Jay R. on

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Joseph R. on

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We ordered 2 dollies and only got 1. We also ordered 2 dozen furniture pads and didn’t get them. Since no one was at the office during our rental time we could not get the needed supplies. We also waited 30 mins for a customer service rep to “approve” our reservation.

Lauren S. on

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Vehicle was clean, but had prior damages to the truck that I pointed out before we left the lot. Once returned they said we did damages, when it was what was already done. BUT we did get it all figure out and everything was excellent With everything else! Very understanding and helpful!

Robert K. on

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Super clean location. Great staff very helpful and friendly. If I have occasion to need another U-Haul rental I will definitely go back to them.

Deanna L. on

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MARK F. on

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Steve L. on

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No problems at all. Mobile Pick up and drop off worked perfect

Brian A. on

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Dolly wheels and truck ramp both muddy, gritty. Wheels had missing rubber and embedded gravel.

Shermon B. on

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My total experience was great. I had no problems from start to finish. I highly recommend this facility.

Vickie F. on

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I saw no need for improvement. Everything went just fine. Friendly staff, clean equipment. No problems at all!

Shawna M. on

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Angela M. on

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No improvements! Service/staff were friendly, informative and helpful.

Austin S. on

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benita C. on

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Gregory N. on

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Dropped off after hours and the uhaul process to drop off is TERRIBLE and I would not recommend uhaul at all. We filled the tank to full and was still charged another gas charge for $29.60!! I would appreciate a phone call from someone explaining this to me. 740-600-1501

Kevin R. on

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Kevin was very rude and and didn’t have customer service at all.

susan S. on

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Darren B. on

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Scott R. on

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James B. on

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Darryl K. on

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Byron H. on

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Rick D. on

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Service was excellent. Truck was very clean inside and out. One of my best experiences with U Hall in the Teays valley / Winfield area. Will be back in the future.

Gregory R. on

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John C. on

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Customer service was fast and friendly. Everything was well done and pleasant. No improvements needed

Carter P. on

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First time Inhad ever tented a Uhaul after business hours and everything was seamless! Truck was ready to go, clean, and business was well lit for night hours! Would highly recommend this location. Will definitely be a repeat customer.

Joshua C. on

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The facility and the employees were outstanding!!! No negative comments whatsoever. And the dog angus was just as wonderful!!! Will definitely be using this location again and will recommend to anyone. Thank you for your outstanding customer service.

Gary F. on

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Danny A. on

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Good experience. I plan on using them again in the very near future. Jackie was very helpful and the entire process from beginning to end with her was quick, simple, and exactly as she said.

ellen O. on

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David Y. on

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Excellent experience with this company.

Robin C. on

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Excellent and friendly customer service. The truck was clean.

Donna D. on

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James S. on

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David H. on

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jim C. on

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Nice helpful staff

John C. on

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Very friendly service

Taylor S. on

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David H. on

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Gary J. on

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G Thomas S. on

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Polite, knowledgeable and friendly staff in a clean inviting office.

Dan S. on

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Good service great location, thanks

Jeffrey L. on

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Keep doing what your doing great customer service thank you

Anthony W. on

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Daniel R. on

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Stacy C. on

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Everything about uhaul sucked up except the CJH self storage. They where the highlight of moving. The woman that helped me was amazing and kind.

Ashley M. on

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James B. on

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Robert L. on

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Timothy A. on

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Truck wasn't where I reserved it, had to go to a further location that coated me more on miles, and no one at either location cared nor the lady I talked to on the corp line plus I got it 35 mins late cause his stupid computer went down, he sat with his feet up on the desk while on phone trying to fix it very un professional I think, will prob use Penske next time, never had so many problems with uhaul and I have rented a lot in the past!!!

Michael E. on

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The representative was very kind and accommodating!

Carolyn N. on

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Chris W. on

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Robert L. on

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Nothing to improve. She did a good job and took care of the return quickly and pleasantly.