Customer Reviews for CJ's BP
(U-Haul Neighborhood Dealer)

2087 reviews

2446 York Rd   Lutherville, MD 21093
(On the Corner of York Road & Padonia Road)

(410) 561-3471

Location Hours

  • Mon-Sun: 7 am - 7 pm
Special Operating Hours
  • 4/23/2021 - 4/30/2021: Closed

Services at this Location:

Contact Us

(410) 561-3471

2446 York Rd
Lutherville, MD 21093
(On the Corner of York Road & Padonia Road)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm
Special Operating Hours
  • 4/23/2021 - 4/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

BRENDAN M. 
Rating:
5.0

The motorcycle trailer i used to rent has smaller wheels which make it lower therefore easier and safer to load a motorcycle. This one has bigger wheels which makes it not too easy to load bigger motorcycles

PATERNO PHILIP G. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

BRENDAN M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

Warren W. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY A. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
4.0

Customer did not leave a comment.

SALVATORE C. 
Rating:
5.0

It was not clear that mobile pickup did involve interacting with the staff. Not a problem at all, just wasn't clear for me initially that was included in the mobile pickup. Very friendly staff!

jeroen D. 
Rating:
3.0

It's a convenience store/gas station so I had to stand in line behind people buying lottery tickets, which is annoying since we were being charged by the hour, but the person renting the vehicle was professional and fast so it wasn't a big deal. I just wish they had a dedicated area for the uhaul manned by a person who wasn't also manning the cash register of the store.

JASON F. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
3.0

The customer representative was so rude and nasty! Change him!!!

MOROUNKE B. 
Rating:
3.0

Customer did not leave a comment.

jonathan S. 
Rating:
4.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Have all employees well versed in U-haul policies and procedures. Apparently, the person who was there when I dropped off the equipment did not know she was supposed to register it as so in the computer. Someone had to call me to make sure I actually dropped it off.

JESSIKA W. 
Rating:
3.0

The truck had mud all over the seat door and steering wheel. Ridiculous

Gary F. 
Rating:
5.0

Everything from start to finish was amazing! Friendly staff, easy to use reservation and return process.

CHRISTOPHER W. 
Rating:
2.0

Truck was perfect and very useful, but this location would not let me use their parking lot to keep my car. How is someone supposed to drive both their car and a truck away from the same lot. I had to call favors for rides and ended up spending an extra hour carpooling on my very critical moving day. Could not be more upset at how unprofessional and inconsiderate this location was

Andrew C. 
Rating:
1.0

the entire parking lot was a sheet of ice, I couldn't get the truck out of the parking spot, the attendant was absolutely no help. He offered me a cargo van after I paid for this larger truck. It was super unsafe for anyone to walk let alone drive on that parking lot. There were 2 other people renting uhaul trucks that also had to ask the attendant for help because they couldn't get their trucks out either. I had to pay my movers extra for them to come physically move the truck with their bare hands out of the parking spot. By the time I got the truck out, I was an hour and a half into my time and had wasted a ton of time on my (already busy and stressful) moving day.

Christina T. 
Rating:
5.0

Excellent customer service by Ramish! He always provides exceptional customer service!

JAMIE S. 
Rating:
2.0

Customer service was terrible. Truck windshield wipers didn't work during an ice/sleet weather situation which was a problem.

Michael B. 
Rating:
5.0

Good

vinaybharathkuma T. 
Rating:
1.0

The owner wants you to do all the work picking up and dropping off the trailer. When I returned the trailer the owner wanted me to back the trailer into an uphill space, with not enough room to pull it straight back into the space and with a nice car parked in the space next to it. The owner does not have a trailer dolly to move the trailer by hand and apparently does not have the skill to hook up one of his trucks and back it in himself. I am 70 years old and felt intimidated by this thirty something owner who was very argumentative, unfriendly and had very poor customer relations skills.

PHILIP W. 
Rating:
5.0

Easy and convenient, especially as a repeat renter.

DAVID M. 
Rating:
1.0

The attendant at this location was rude and condescending, I will never rent from this location again.

Dawn L. 
Rating:
4.0

Faster checkout.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

SHIIKEEM F. 
Rating:
2.0

Reverse beep on truck was not working, it took over an hour to checkout because the location is not efficient in the way they do business. Poor

Avninder B. 
Rating:
5.0

I rent from there on a regular basis and have never had a problem.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

PATERNO PHILIP G. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Collette S. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
2.0

I could not understand the young man who helped me connect the trailer to my hitch because his English was not clear, plus he asked me to do it without him. This location is also a gas station and he was alone and pulled in multiple directions, which is why he asked me to connect it without him. He did help me connect it but seemed unsure and left me not confident it was done correctly. In the end it was, but it was just a bit innerving.

Scott I. 
Rating:
5.0

I ONLY RENT FROM THIS LOCATION IF POSSIBLE. THEY ARE FLEXIBLE AND VERY NICE! NOT SURE THE GENTLEMAN'S NAME THAT WORKS IN THE MORNING TIL 7PM BUT HE IS AWESOME! ALWAYS SO FRIENDLY AND HELPS ME WITH THE ENTIRE PROCESS!

Jamie S. 
Rating:
4.0

Customer did not leave a comment.

Vladimir M. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Friendly staff who helped set up the trailer for me. I was out in less than 10 minutes

John M. 
Rating:
5.0

Everything was perfect, from reservation to truck return. Easy process, and the staff at CJ's is extremely friendly. My 3rd rental in 5 months, and they all have been great!

MICHAEL B. 
Rating:
2.0

Truck was clean. Check engine light was on. Took 40 minutes to pickup. Attendant was gruff, barely spoke and was less than helpful. Truck had many undocumented scratches and dents that I had to photograph and document. Location has no safe on-site parking that I would leave my vehicle in. Attendant was less than helpful upon return.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
3.0

Customer did not leave a comment.

MARGARET F. 
Rating:
5.0

the attendant was excellent

JAMES F. 
Rating:
4.0

Customer did not leave a comment.

Norris C. 
Rating:
3.0

More of your moving products available

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo O. 
Rating:
4.0

Customer did not leave a comment.

OMAR RAJA G A. 
Rating:
2.0

Felt like i was bothering the attendee, par for the course

Greg D. 
Rating:
5.0

Customer did not leave a comment.

CAROL I. 
Rating:
2.0

Reserved it for 8am but the “man” who does that is not here. I left and came back at 9am and was able to pick it up.

John P. 
Rating:
1.0

Better customer service

RODNEY B. 
Rating:
1.0

Customer did not leave a comment.

JOHN K. 
Rating:
1.0

The tires on this car had no tread. It presented major safety concerns driving in the snow. Not only this but when I went to return the truck, the rep who was checking me out got stuck and then said it was my fault. While the mechanic on site was attempting to get out of the space the rep scraped another car and the other person proceeded to say I would be responsible for this. All of this happened during the check out process which should be on camera from the location. This was horrible service. I drove the exact miles I said I would, returned the truck the time I said I would and with the appropriate amount of gas. I am not responsible for damages that occurred during he check OUT process!

Erica M. 
Rating:
1.0

When we arrived at the BP station to get a U-haul we noticed several people waiting outside the office for the attendant.There were two people who showed up at the station who worked for the company but did not have a key to the station. When they reached the attendant he told them he had left to go get lunch and he would be back in ten minutes. We had to wait about a half an hour for the attendant to get back from lunch. We were on a very tight schedule that day and this put a big strain on everyone involved day. This is not a good practice for this type of business.

Fabius D. 
Rating:
1.0

The agent inside was not helpful at all. Seemed to barely speak English and didn't seem to eager for my business. I will not use this location ever again nor will I recommend it to anyone. Poor customer service

Mellai H. 
Rating:
5.0

Excellent experience. Would recommend this location.

Jeffrey H. 
Rating:
3.0

Customer did not leave a comment.

LAVERNE C. 
Rating:
1.0

Agent was very rude and unprofessional and through back at me and told me to leave because I asked for a receipt. This experience was very unprofessional. The truck was very dirty and the engine light was on, on the truck. The first few times of trying to start the truck it had problems turning over. I will not be using this place again.

DANYETTE A. 
Rating:
5.0

Customer did not leave a comment.

KAREEM J. 
Rating:
5.0

never had a problem with these guys.

JOSEPH S. 
Rating:
5.0

Everything was excellent. Keep everything as it is. No improvement needed.

TRELINDA M. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
2.0

Pick up appoint time was for 7AM The attendant at the station outright lied and said that the uhaul person would be there at 730 and at 740 said he would be in at 800. When he showed up at 8 he said that was when he always came in.

Kevin B. 
Rating:
3.0

Customer did not leave a comment.

AMANDA H. 
Rating:
1.0

They over charged me. The gas was black on full and they still charged me

Angela L. 
Rating:
1.0

We got bumped for pick up 18 miles away And then got stiffed for extra mileage! Truck was filthy and would not choose U-haul again.

john S. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
1.0

Customer did not leave a comment.

Evae J. 
Rating:
4.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Always rent my uhaul from CJ's BP . It's always quick , easy and if I plan ahead they always have what I need ( usually do for next day rental also ) . Truck is always clean and well maintained . Usually in and out in a few short minutes ..... A++ service .

JOHN J. 
Rating:
2.0

Accused us of not filing up truck to full...we filled it at his gas pumps until the nozzle clicked off. Also they charge you extra for credit and debit card usage.

NATALIE G. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER D. 
Rating:
1.0

don't give this location your trucks to manage. they are rude and unprofessional.

Ehsan E. 
Rating:
5.0

We use this location many times and always had an excellent experience

Alexandra H. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
5.0

Customer did not leave a comment.

LORI Q. 
Rating:
3.0

The truck was in a very poor condition, every time we turned it off it kept on beeping and had to be restarted then turned off for beeping to stop. the driver and passenger (mainly) doors took a lot of retires to just close. Truck was a pretty old with no power steering, back camera or any of the basic features which made it very difficult to drive and park. The manual roll down windows were very inconvenient. Since driver could not control the windows/door from his side he had to stop, remove seat belt and then unlock the passenger door from inside to let anyone in.

Ekansh R. 
Rating:
1.0

The truck was dirty and I was overcharged!! Never doing business with you again.

Lisa N. 
Rating:
1.0

Customer did not leave a comment.

KEMMESHA T. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

JANET A. 
Rating:
3.0

The attendant was very argumentative and had poor customer service. I will never use this facility again.

WILLIAM R. 
Rating:
1.0

The attendant was very rude I will never use that location or recommend it to anyone

WILLIAM R. 
Rating:
5.0

Nothing needed additional !! It was so easy !!

Craig G. 
Rating:
5.0

great service, personalble but professinal.

MARTHA B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
2.0

Stop hiding fees

Eric R. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Quick and easy process. Van very clean

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

Blair H. 
Rating:
5.0

Customer did not leave a comment.

sean M. 
Rating:
5.0

Customer did not leave a comment.

Ross S. 
Rating:
3.0

You have possibly the worst customer service I have ever encountered in any business. I will be recommending to all my friends and colleagues that no one ever use uhaul for any reason in the future.

JONATHAN G. 
Rating:
1.0

Not charge for something that was not rented. I did not take the furniture dolly and was charged for it anyway.

Shanna S. 
Rating:
5.0

Single staff member was very busy with other customers. Additional staff during busy periods would help.

Dane H. 
Rating:
2.0

Explaining options and having a friendly attitude. We had no idea where to go for help

Marco E. 
Rating:
3.0

Friendly service would be nice.

Larry K. 
Rating:
1.0

The person in the store was rude and he doesn't want to help with some questions since I booked thru online. When I had a doubt about the fuel level, he told me to read the contract.

Baalamurugan R. 
No reviews have been submitted for this location.

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