Customer Reviews for Classic Auto Sales

Location is not friendly and is not helpful at all. Rented a dolly knowing we paid for a certain one and tried to give us a dirty old one that looked like it belonged to the auto sales shop. Only after arguing did we receive the one we paid for. Would never rent a uhaul from them again or send friends/family to them. Office is a mess and full of car parts and garbage. Very disappointing all around.

The drop off location never opened. Tried to check in the equipment on the U-Haul website, it would not work. Ended up dropping off the trailer without acknowledgement of the return, in hopes they would enter it, whenever someone decided to show up. This made us late for a very important event, very unprofessional & aggravating.

Thx

First of all. The truck was dirty no dolly was provided had to drive 22 miles to another location to get a dolly so I want a refund on that. No parking at location Could not check in online at location. It was a horrible experience.

had to un unhook lift the heavy trailer by myself having a bad back and poor heart problems was not to willing to accept the trailer either

after uhaul told me to drop trailer there, when i arrived they told me i would have to take it somewhere else. Had to tell them Uhaul told me to drop it here and was exhausted from loading and unloading for 11 hours. They they told me to unhook it and leave it there. Does Uhaul ever communicate with these people?

Need more locations for trailer returns. Was turned away from 2 that only accepted trucks!!

Horrible experience. We waited almost 2 hours for Paul to help two customers ahead of us without reservations. Once we were loaded we noticed the car hauler tire was low. Paul provides some air for the tire but made us wait until he ate his lunch. We still had to air it up two additional times. We later noticed that it was a nail in the tire. I will never go to this location again...

The gentleman that I worked with to do my paperwork and get my trailer hooked up was amazing!! Helped me out with any questions I had! Great place to rent from, I definitely will use him next time I need a U-Haul!!

The location was chained off when I went to return the trailer and was also unavailable for after hours drop offs despite stating I would be returning the trailer on said evening. Had to call customer service to organize self return and leave trailer at closed gate and unhook trailer close to busy highway

Nothing everyone was extremely helpful

The guy had what we needed at the price we could afford. He was nice and as helpful as he could be.

Everything well as always

Great customer service! Will defiantly use this location in the future

Very friendly easy to return

This place is the best place I have ever got a Uhaul from.

Great service.

Very good customer service and answered all our questions.

Super nice guy that runs this business.

Nothing against this rental location. It is a good location and the truck was clean and in great working order. My problem is with the Uhaul app that I used to make the reservation. This had nothing to do with Classic Auto Sales and their Uhaul business. I wouldn't hesitate to rent from them again, but next time I will call or rent in person.

Everything went just fine

Nothing. This was such a nice experience. I moved by myself from Tennessee to Florida and had assistance whenever I needed it. Very polite and helpful people. Thank you for all the help I received

When I signed up - I listed myself and my husband as drivers - when I went in to the app - I had to REENTER ALL HIS info and WAIT AND WAIT for someone to call me to approve - what I thought had already been done when I made the reservation.

everything was handled very well and use this facility everytime

The owner always has difficultly signing into the uhaul site for processing. Seems the program was down on the most busiest day (Friday) ! He had to turn customers away due to down time. Uhaul corporate needs a better job helping your outlets with better processing system.

Needs a helper as he is handicapped and you do all yourself!

I was made to wait 20 minutes while the guy ate a salad. He refused to handle my pick-up until he was done eating. His customer service skills were lacking, to say the least. His computer skills were also non-existent, as ot took another 25 minutes to input the information into the system. He had to call and get phone assistance just to complete the order. The place of business was full of junk and unorganized. I would never conduct business with that man or his location ever again.

product available and service was very good

They went above and beyond to go to another location to secure the needed van

NICE GUY RUNNING THE PLACE

The overall experience was perfect. Thank you for everything you did for us.

Needs to be open on weekend.....phone pick up/turn in lousy

rental went smoothly and vehicle operated efficently

Original reservation for pick up in Pigeon Forge at 9:00 on 11-23-18. Trailer was not at the location. Given a different location in Severville that was much further away and very busy. The process took 2 hours total causing us to be late checking out of our cabin and much later getting on the road home.

Make sure each area is up to date online reservations..Not give a way the original order...make sure there is someone at the store at all time an not close while he or she out to lunch.

Need better after hours drop off option. Tough to find a place to park when gate is closed.

Customer friendly

We have being at this Uhaul store almost 4 years . great services and very helpful ..

Was quoted $59.99 for car transport and charged $89

My move went very smooth with Uhaul Thanks for the help

Great Servicew

not really sure

Good customer service

See above.

Mr Thomas did a great job!

This facility was not open on Saturday and I wanted to drop off the trailer at that time. I had to drive around town for two extra days with the trailer attached. When I arrived on Monday, at 10:10 am, the gates were still locked and I had to leave my vehicle in the middle left turn lane on the highway. Several returned trucks were parked in front of both gates.

Paul really takes care of his customers

Friendly and helpful!