Customer Reviews for Classic Auto Sales
(U-Haul Neighborhood Dealer)

462 reviews

747 Dolly Parton Pkwy   Sevierville, TN 37862

(865) 428-3710

Hours

  • Monday
    11 am–3 pm
  • Tuesday
    11 am–2:30 pm
  • Wednesday
    11 am–3 pm
  • Thursday
    11 am–2:30 pm
  • Friday
    11 am–3 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(865) 428-3710

747 Dolly Parton Pkwy
Sevierville, TN 37862

Services at this Location:

Hours

  • Monday
    11 am–3 pm
  • Tuesday
    11 am–2:30 pm
  • Wednesday
    11 am–3 pm
  • Thursday
    11 am–2:30 pm
  • Friday
    11 am–3 pm
  • Sat–Sun
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The person that received the equipment was wonderful. She really helped us to get everything completed.

Maria S. 
Rating:
3.0

Customer did not leave a comment.

Larry C. 
Rating:
3.0

Customer did not leave a comment.

Russell W. 
Rating:
4.0

Get pick up trucks or cans

JASON T. 
Rating:
2.0

Dropped off the rental truck a day early. No one was at the location nor did they answer the phone that day or the day after. I had to call U-Haul main number to get confirmation for my dropoff.

David C. 
Rating:
3.0

It had a "closed" sign on the door. A lady walks out...tells us how her husband is in the hospital and says she'll check it in. Over all horrible experience with both locations in both states. Under cover boss needs to step in and see what's going on in my opinion..

Jessica C. 
Rating:
2.0

Customer did not leave a comment.

Brad W. 
Rating:
5.0

Very helpful and extremely stocked

Blaine R. 
Rating:
5.0

Everything went well.

nova R. 
Rating:
5.0

friendly service

PATRICK M. 
Rating:
3.0

I had to back in and unhook the trailer myself. They service was ok, but nothing stellar.

David W. 
Rating:
4.0

The equipment at this location is old and need of maintenance. None of the trailers have the built in lift/jack for easier load and unload. Most it the toungs and chains are extremely rusted. We had to load and unload the trailer and hook up ourselves due to the store owner / managers age and also being partially disabled and using a power chair.

Lori D. 
Rating:
4.0

Customer did not leave a comment.

Crystal D. 
Rating:
1.0

Rude people and I paid my deposit in cash and they told me I didn't but it's on my receipt and said they didn't have cash there either. Then to reverse the deposit they wanted to take another hundred dollars off of my card so that means they would owe me 100 and still take 100 again! Very unfriendly and a junk yard and dirty place.

Ginger W. 
Rating:
4.0

Everything was good. No problems. Staff was very helpful.

Vincent B. 
Rating:
3.0

Customer did not leave a comment.

Gary C. 
Rating:
3.0

Make sure someone is there for drop off⁸

diane R. 
Rating:
5.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

Picked up the phone first call and answered all questions. Great service!!

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

linda Q. 
Rating:
5.0

Customer did not leave a comment.

Bobby W. 
Rating:
5.0

Well for sure I did not drive 20 miles put still had to pay full price,this is not honest buisness,I should pay for the miles I did and that's it,next time I will rent true Penske they refund same day and you pay for what you drive,people at the location super friendly and helpfull that's the only thing I will remember, very nice people

Jurgen J. 
Rating:
5.0

Customer did not leave a comment.

Ronnie S. 
Rating:
5.0

Very friendly folks. Easiest drop off ever. We were in and out within minutes.

Rudy G. 
Rating:
5.0

Customer did not leave a comment.

Herbert H. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Dropped off trailer on Sunday evening. Used the app to return.

Elmer B. 
Rating:
1.0

Both at pick up and drop off I had to wait for them to open. Pick up time was 10:00 and no one got there until 10:45. At drop off they were 20 minutes late.

Duane D. 
Rating:
1.0

Went after opening hours, no one there, left truck with keys and contract in box, felt unsure about just leaving the truck.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Lisa G. 
Rating:
1.0

The business is not set up for customer pickup . The gentlemen was an invalid and not able help hook up equipment. His computer system was so outdated he kept having to call someone to help him. I was nearly an hour trying to pick up a 6x12 trailer. I already had the reservation. If my wife hadn't been with me I couldn't have lifted the trailer on for hook up . The trailer was a mess inside. I feel sorry for the owner, but he either needs help or uhaul needs another location. All the folks picking up had issues with the same .

JERRY T. 
Rating:
5.0

Customer did not leave a comment.

Tina H. 
Rating:
1.0

This is the second time I have used this location. On both occasions no one was present for the drop off, although it was after the stated opening time. I was able to use the online drop off feature. Two other people came and left during this time, one person wanted to rent a vehicle. I will not use this location again.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
5.0

The whole process was very easy. The gentleman working, unfortunately, was alone and it was a busy day, was very helpful, professional. As I had never pulled a trailer before and were a bit anxious, he took his time to go over everything with me and teach me how to get the hitch connected (and more importantly- disconnected)

Guy J. 
Rating:
2.0

The operator needs help as he is unable to help hookup the trailers. These trailers are heavy and need a screw type footing so they can be raised and lower by older people and some young as well. I understand the shortage of help but maybe tell people in advance to bring help. He is a really nice guy and wants to help but is limited

Billy D. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

The gentleman that owns the shop was super kind and very helpful.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Tamara H. 
Rating:
3.0

Do not force customers to rent 4 days when they only need 2.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. A. 
Rating:
3.0

Manager to be on time.

Grace K. 
Rating:
5.0

Customer did not leave a comment.

Roberto H. 
Rating:
5.0

Customer did not leave a comment.

Cecil O. 
Rating:
4.0

everything was as expected to be

Johnny W. 
Rating:
5.0

The owner was very friendly and assisted me in a professional manner.

WALTER M. 
Rating:
5.0

They were very nice and personable

JAMIESON D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Very convenient, good selection.

James H. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
1.0

The gentleman was very rude. He had let my 26 foot uhaul out to a friend so I had to go down to a 20. This man is hateful.

Clarence M. 
Rating:
3.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Charlotte R. 
Rating:
5.0

Customer did not leave a comment.

Peggy B. 
Rating:
5.0

Customer did not leave a comment.

CEBRUM D. 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
3.0

No where to park if you turn in after hours have a gate blocking entrance had to step over a chain too put key in lock box.need better place to drop off

Dana S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Antonio H. 
Rating:
3.0

I feel bad for them because they are a very small outfit but they were overwhelmed and could not get to me for several hours. I ended up dropping the truck and hoping it would get checked in properly. It did get done so kudos for that. Seems UHaul should do a better job with how many drop offs they put on a small place.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Johnny W. 
Rating:
3.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

None

Rita O. 
Rating:
3.0

EMPLOYEE LATE ARRIVAL . HAD TO WAIT TILL THEY OPENED. 11;30 AM P/U

Jeanne E. 
Rating:
5.0

Customer did not leave a comment.

Rebecca a M. 
Rating:
5.0

They could not of been any more helpful.

Thomas S. 
Rating:
3.0

Nice older man runs it

Heath N. 
Rating:
2.0

Business opened up late. The other u-haul business I made reservation with apparently waited till the day before to try to locate the truck and car trailer I needed. Ended up picking up a truck in one location and the car trailer in the other location. I was giving a different size truck than i needed. The location I picked up the trailer assisted me in backing up the truck to hook up the trailer and then went back in the store before I loaded my vehicle on the trailer. I could of used someone to guide my vehicle up on the trailer since I was by myself. The truck did not have cruise control which was needed on a long trip that I had. Over all, I would say my experience was below average to poor.

robert T. 
Rating:
2.0

It was kind of a creepy place and not open at the time I dropped off my truck. I had to wait for a taxi but chose to wait elsewhere.

Leslie L. 
Rating:
5.0

Customer did not leave a comment.

Truett S. 
Rating:
5.0

Very helpful and accommodating manager. I will definitely use them again.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

craig C. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
4.0

Customer did not leave a comment.

GARNIE S. 
Rating:
4.0

Customer did not leave a comment.

Christy D. 
Rating:
4.0

Paul the manager was cool and personable and I had no trouble with the return. Thank you Uhaul for making my moving experience successful. I'll use U-Haul again for my next move.

David Z. 
Rating:
5.0

Great Place

Jerry S. 
Rating:
2.0

Location is not friendly and is not helpful at all. Rented a dolly knowing we paid for a certain one and tried to give us a dirty old one that looked like it belonged to the auto sales shop. Only after arguing did we receive the one we paid for. Would never rent a uhaul from them again or send friends/family to them. Office is a mess and full of car parts and garbage. Very disappointing all around.

Forrest T. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Dmitry G. 
Rating:
1.0

The drop off location never opened. Tried to check in the equipment on the U-Haul website, it would not work. Ended up dropping off the trailer without acknowledgement of the return, in hopes they would enter it, whenever someone decided to show up. This made us late for a very important event, very unprofessional & aggravating.

ANGELA S. 
Rating:
5.0

Thx

Marshall B. 
Rating:
1.0

First of all. The truck was dirty no dolly was provided had to drive 22 miles to another location to get a dolly so I want a refund on that. No parking at location Could not check in online at location. It was a horrible experience.

Chad M. 
Rating:
1.0

had to un unhook lift the heavy trailer by myself having a bad back and poor heart problems was not to willing to accept the trailer either

Dewayne M. 
Rating:
3.0

after uhaul told me to drop trailer there, when i arrived they told me i would have to take it somewhere else. Had to tell them Uhaul told me to drop it here and was exhausted from loading and unloading for 11 hours. They they told me to unhook it and leave it there. Does Uhaul ever communicate with these people?

michael L. 
Rating:
4.0

Need more locations for trailer returns. Was turned away from 2 that only accepted trucks!!

Elliot H. 
Rating:
4.0

Customer did not leave a comment.

LINSEY D. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
1.0

Horrible experience. We waited almost 2 hours for Paul to help two customers ahead of us without reservations. Once we were loaded we noticed the car hauler tire was low. Paul provides some air for the tire but made us wait until he ate his lunch. We still had to air it up two additional times. We later noticed that it was a nail in the tire. I will never go to this location again...

Carlvin B. 
Rating:
5.0

The gentleman that I worked with to do my paperwork and get my trailer hooked up was amazing!! Helped me out with any questions I had! Great place to rent from, I definitely will use him next time I need a U-Haul!!

Michael F. 
Rating:
2.0

Customer did not leave a comment.

Joe S. 
Rating:
1.0

The location was chained off when I went to return the trailer and was also unavailable for after hours drop offs despite stating I would be returning the trailer on said evening. Had to call customer service to organize self return and leave trailer at closed gate and unhook trailer close to busy highway

Nathaniel T. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Nothing everyone was extremely helpful

Alvaro C. 
Rating:
3.0

The guy had what we needed at the price we could afford. He was nice and as helpful as he could be.

Catherine H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

April L. 
Rating:
3.0

Customer did not leave a comment.

Malcolm H. 
No reviews have been submitted for this location.

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