Very helpful, simple and was proactive to prepare all my extra moving items in a neat pile by the door for me to load up. Helped me load the items and was very friendly overall.
Richard T
Customer Reviews for CNY Autohub LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner was extremely accommodating and made our rental experience very easy. I was late in arriving (without calling) so my reservation was cancelled, but he didn't miss a beat in re-upping my agreement and got me on my way literally in minutes. The truck was in great shape and we had all of the extras we needed. The only thing to improve on my experience would have been a way to notify me that my reservation was going to be released if I didn't pick it up at the time I said I would. Likely that's in the fine print somewhere, so this suggestion is more to help others (like me) who are rushing and don't read all of the details...more my issue than UHaul's - but maybe if the app can be updated to check in with the customer to make sure the reservation is still on track...??
LISA ROnly wish they had more than 2 trucks to rent.
CHANDRA Hsimple process
JOSEPH Hsuper helpful
SYBIL AHelped me extend my reservation on phone.
CRYSTAL Canswered the phone after hours to assist me in check in process.
NICOLE MSuper understanding to my emergency situation. went the extra mile and gave me ways to save money.
kevin bAlways a simple straigh forward experience.
Steven GFast and easy! Only wish they had more trucks to choose from.
SUSAN LWe found them open after hours! They helped us and found us a truck!
WESLEY SNo trucks at the location! Dealer asked me if I could tow a trailer instead. So I rented a trailer!
orson lsuper helpful, got me truck when there was none there. I would give them 10 stars if I could, their service meant that much me.
GARRY SI believe there's an issue with this truck! There's absolutely no way that 19 miles should cost $30 in gas. All but 1/2 mile this truck was empty. My son put in $10 gas and you charged $20 more. Very unhappy about this.
Renaye PYour app sucked. It took forever. You need a faster more user friendly app. Please contact me for some pointers! Mmd@tc3.edu
Margaret DHelped me find a truck for a 4 hours in between reservations they had!
DON Ltrucks were very clean, super fast check out. mobile share would not work bad cell reception in Dryden. Owner helped out and got me in and out fast!
JOE NThe service was very friendly and efficient!
chip wThe owner even took time to clean all snow off the truck!
CASSANDRA Teasy location here in Dryden! Clean trucks and priced right.
judah bbest vale for moving, when doing it ourselves! staff was very help and friendly!
NANCY BThe app explanation how to gain access to the truck key was not clear enough.....it did not specify which of the 6 locks the combination would unlock, and I wasted over 30 minutes trying to open all of the combinations, which was very painful with arthritis. The truck ran, and wasn't clean but it was clean enough. Next time I won't try to rent a truck unless the place is open for business. The app was very frustrating to use.
deborah muhaul app is garbage, i went right inside and got instant service.
WILLIAM BFelt it very necessary to give this business the credit they deserve! Great service! Kind of shocking reading reviews from other customers who blame the business when they cannot use technology (mobile app), or blame the small business for being closed on a Sunday and giving them 3’stars. These people are lame! All small businesses deserve 5 stars!
shyann BIt was close when we dropped off truck
Mary WI would only recommend it to a friend if picking up with person to meet there. The app experience was a nightmare. The one time I met someone there the transaction went much better.
Rob MCNY Autohub LLC in Dryden, NY is an outstanding place to rent a U-Haul trailer. Extremely professional, courteous, and helpful. I highly recommend them.
Andrew MWould only recommend for IN PERSON pick up. The mobile app check-in experience was a nightmare! took us over an hour and FOUR phone calls to the 800 number to drive away with our truck, o e of the *numerous* issues being that the lock to our car key didn’t work- luckily they had other trucks available and the person at the app phone number was able to switch our vehicle and lock
Shari HChecked in truck prompt! Gave me a final receipt and emailed it to me. I am new to town and they were super helpful explaining where to get local goods and services.
Tracey Pfast and simple! I locked the keys in my own vehicle and owner came out with the tools to help me get into my own car. In the rain.
MICHAEL RGreat service!
SCOTT BBusy place! Owner always helpful! Even showed me how to adjust mirrors!
JOEL FSuper patient, I had 100 questions! I had never rented before and owner made me feel important by answering my silly quesrions
RICHARD CBusy Uhaul place. picked up on a Saturday and people were lined up deep! fast service! So glad we do not have to drive from Dryden to Ithaca to get a truck. Hats off to this stand up dealer making a difference in Dryden.
frank hThere was no cart in the truck.
RICHARD CNice people to do business with! Small business is backbone of America!
robert zWhen my reservation was cancelled. Dealer got on the phone and called Uhaul and fought to get me the trailer , I reserved in advance. it all worked out, thanks to this dealer going the extra mile.
Charlie Pa small business owner that cares about his customers! A+ service! Would highly recommend!
Gary PSimple and easy!
Misty WThe gentleman running this place was the only representative who did inform me that if I change my drop off location I'd be charged immensely. So as much as I appreciate him telling me, the way he handled the situation showed minimal manners and understanding towards the customers struggle. Also it's rather unprofessional to ever tell a customer "how little money" you actually make off of uhaul rentals. If it's that much of a hassle for you sir, and an inconvenience maybe you should stop then.
THOMAS Lgood to go
Edward MThanks for all your help, hope to see you again soon!
Richard FThe guy we dealt with at CNY was great. He was helpful, went over all the lights w the trailer, answered all our questions . Overall a great experience.
Alyne HI bought a new couch and bedroom furniture, moved it all myself renting this truck and saved a ton of money! the store's delivery fees are crazy and week to deliver. I did it all in 2 hours for $40.
DYLAN Byes, very accommodating!
DAN CVery quick & easy
Jerry GI did mobile check out. It would have been better to provide my photo/driver license photos prior to getting to location. That was it would be more streamline.
Alexandra KFast and easy to work with.
ERIC KI called ahead. To ask them to warm truck up and get it defrosted! They did that and was parked at front door. great service
JOHNRALPH TI think it's a very good place to deal with.
Ken WAllow for one day use on a Sunday. Fix check-engine light.
Mariano GGreat service !
Byron MI rent the same truck every week. super easy! great for my business needs!
TREVOR SVery helpful and got us taken care of in a unique situation. 1 million stars!
David PUpfront and easy!
TREVOR S