This review isn't so much a reflection of the dealer as UHaul. We purchased a lock from this location with the assurance that it was resistant to bolt cutters, but this was proved wrong when thieves easily cut the bolt a few days later and our items were stolen from the truck. On top of that, despite buying all of UHaul's insurance, the insurance we does not cover theft. The irony is that they would cover damages due to my negligence if I had a driving accident, but not theft due to their shoddy equipment. I will never deal with UHaul again, as they cannot or refuse to ensure the safety of the belongings transported in their trucks.
Tom F.
CNY Autohub LLC
(U-Haul Neighborhood Dealer)
Hours
- Mon-Fri: 10 am - 5 pm
- Sat: 8 am - 12:30 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Steve G.- Rating:
- 5.0
Customer did not leave a comment.
MARISAMARIE D.- Rating:
- 5.0
Owner helped me from start to finish. Today, even un hitched the trailer in the rain, asked me to stay inside and stay dry! I will be back for all rentals.
Robert A.- Rating:
- 5.0
Customer did not leave a comment.
Michael A.- Rating:
- 5.0
Once again, I couldn't be more pleased with the service I was provided!
Stephen K.- Rating:
- 5.0
Customer did not leave a comment.
Steve G.- Rating:
- 5.0
Customer did not leave a comment.
douglas L.- Rating:
- 4.0
Customer did not leave a comment.
kevin D.- Rating:
- 5.0
Great to have this service right in our Village!
STEPHENARTHUR K.- Rating:
- 5.0
Excellent service at the Dryden NY Uhaul location. All service explained well.
Bruce N.- Rating:
- 4.0
Don't allow customers to smoke in the vans. Makes for a rough trip for someone with asthma.
Ryan A.- Rating:
- 5.0
fast, explained the process, walked me thru the truck features and how to use the mirrors.
Cheryl P.- Rating:
- 5.0
Customer did not leave a comment.
Mike G.- Rating:
- 5.0
A great experience. Thanks!
Christopher L.- Rating:
- 5.0
Uhaul app does not work well. Would not find my reservation, kept giving error messages. Had to find someone at the site to help us complete the reservation.
ANDREWS H.- Rating:
- 5.0
Customer did not leave a comment.
angelo P.- Rating:
- 5.0
Customer did not leave a comment.
George H.- Rating:
- 5.0
Customer did not leave a comment.
Caroline B.- Rating:
- 5.0
Its was fast and easy no problems witch was great it only Took10 mins and we were on r way
ALISHALYNN D.- Rating:
- 5.0
Customer did not leave a comment.
Marty G.- Rating:
- 5.0
Customer did not leave a comment.
MARTYALLEN G.- Rating:
- 4.0
Customer did not leave a comment.
James W.- Rating:
- 5.0
Customer did not leave a comment.
paul S.- Rating:
- 4.0
Return via app
jenny A.- Rating:
- 5.0
CNY Autohub owner was very helpful and courteous with rental, hook-up, and return of trailer. A plus service.
dean R.- Rating:
- 5.0
Customer did not leave a comment.
Jay H.- Rating:
- 5.0
Customer did not leave a comment.
Adam W.- Rating:
- 3.0
I had to sweep out the trailer once I got it. The Uhaul website is hard to understand how many trailers are at what location.
Connor F.- Rating:
- 3.0
no jack on trailer which made it kind of difficult was my only disappointment I would recommend to a friend but also mention the trailer i rented had no jack
Mike K.- Rating:
- 5.0
Customer did not leave a comment.
bradley P.- Rating:
- 4.0
Customer did not leave a comment.
Justin P.- Rating:
- 5.0
Customer did not leave a comment.
Stephanie V.- Rating:
- 4.0
Nice guy easy drop off
James M.- Rating:
- 5.0
easy, fast and easy in and out, great euipment
David D.- Rating:
- 5.0
Customer did not leave a comment.
Mark P.- Rating:
- 5.0
Very good with people and runs his business well. A+
Thomas S.- Rating:
- 5.0
Super friendly and helpful staff. made it real easy! Also has great looking used car there.
james R.- Rating:
- 5.0
Customer did not leave a comment.
John C.- Rating:
- 5.0
If u guys actually had a lit up sign so at night people know where ur at
Billyjoe M.- Rating:
- 4.0
Horrible online reservation system. Thought I rented the trailer in one place but it was at another. No notice or notification for the online reservation. Update your system!
Harold W.- Rating:
- 5.0
great people to do business with.
Nancy B.- Rating:
- 5.0
Inside cab smelled like cow shit
Michael M.- Rating:
- 5.0
nothing, all around great experience.
DAVID D.- Rating:
- 5.0
Customer did not leave a comment.
David H.- Rating:
- 3.0
Customer did not leave a comment.
Eugene W.- Rating:
- 3.0
Customer did not leave a comment.
darci S.
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