Customer Reviews for Coastal Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Coastal Mini Storage

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Douglas H. on

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Billy was very helpful and courteous. Corporate U-Haul seemed to muck-up the process making sure that my needs were satisfied (sticking their nose in inconveniently while the local provider was involved) while the local provider did what was right for me saving the addition of at least 16 additional vehicle miles of travel.

Christopher M. on

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Dropped keys in drop box. No one was present.

kenneth G. on

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Tracy D. on

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Billy was very helpful both selecting the right size truck as well as tips for maneuvering such a large vehicle.

john T. on

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Computer was down for uhaul. Couple there renting a truck for 2 weeks in advance asking stupid questions had to wait for over 30 minutes to get a truck that was reserved. Uhaul first sent me to a location that was closed on Saturday. Such incompetent employees on the phone at uhaul

Lester G. on

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James M. on

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Rita G. on

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Bruce S. on

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Cynthia P. on

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Quick and easy return with great gentleman. Very friendly.

Teresa T. on

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James H. on

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Experience with Coastal Mini Storage (Pinnacle Storage) was excellent. Very helpful staff. This was our second time using them for uhaul purposes.

Megan M. on

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elaine P. on

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The tire sensor light was on when we picked it up and the gentleman told us they had checked the pressure and it was fine. The attendant was very nice and pleasant to work with.

William S. on

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RON J. on

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The young lady was nice and helpful

Meredith P. on

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I was supposed to have received a dolly with this rental, which I paid $10 for. Well when we got there to pick up the truck after hours there was no dolly included. I still have not received a refund for that as of yet.

Donna B. on

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Cheryl and Tigh were great to deal with. Superb service.

Stefanie O. on

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When picking the truck up the man was a bit rude, stern with speaking to me, when doing the walk around inspection he was acting as if I should have known what to do or look for. When getting the truck to my house we found weed in it (I have pictures) when returning the truck, the man had a whole different attitude since now my husband was with me. Typical man who treats women like crap but when another man is present then hes got nothing to say. When telling this man about what we found his excuse was "I wasnt here when this truck was returned before".... I wouldn't use this uhaul dealer again.

Vickie D. on

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Arrived to pick up uhaul for 1:00pm scheduled time and the door was locked with a return time of 1:45 pm post on door. Rep arrived back and did not apologize or seem concerned he had put me behind schedule and it actually dudn’t phase him at all! Very unprofessional to leave a customer hanging!!!!

James V. on

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Bill W. on

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Very friendly and helpful would definitely use them again and refer to anyone needing there service very satisfied

Jason B. on

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Michael B. on

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Robert S. on

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Fred B. on

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No need to change anything. Billy was a complete joy to deal with! Great cordial service at this location

Raymond S. on

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Dropped off overnight so we didn't deal with people. Informed us first thing the next morning that they received truck.

ROBERT S. on

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eric L. on

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James D. on

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Very friendly and helpful

Paul W. on

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Charles A. on

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STEPHANIE M. on

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Daniel S. on

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Excellent

Charles A. on

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Thor T. on

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William W. on

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This location has the nicest people working there. Billy and Cheryl are awesome.

BILLY C. on

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June M. on

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Carlotta M. on

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No improvements at all! The gentleman was very helpful and explained everything-- excellent experience...5 stars!

Lauren J. on

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Billy was great! I highly recommend!!

George B. on

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Manager Billy was awesome!! Helpful, accommodating, and very pleasant. Understood our needs and went above and beyond to meet them. Staff Cheryl also very helpful

Jim D. on

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not organized, don't know the system to receive quick and proper assistance, had to beg to get assistance with hooking up trailer to suv, attitude of both associates were not acceptable, trailer was not clean and had lots of Xs and we added more, thanks Jim

sandra M. on

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Coastal has changed name to Pinnacle. It was sufficient.

Peter P. on

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Al L. on

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William W. on

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Glenn C. on

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Did the express check in which stated to save time basically just pick up the truck, wasn't the case. Overall, service is very good, equipment is good, and everyone is very easy to work with.

Willis H. on

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As expected, my interaction with the vendor was phenomenal. I told him about my tire experience and he immediately gave his unknown counterpart the benefit of the doubt for the seeming oversight. I really appreciate the commaraderie demonstrated, another testament to the standards that must be being employed by UHaul. Even more, advised me that I had inadvertently shown up at the wrong dropoff point. He nonetheless received me, exhausted from two days of packing and those four hours of driving as I was, assuring me any miscommunication would be waived by the company, especially in light of the tire issue. I was again relieved and reassured I'd made the right decision entrusting our possessions to your company. Well done and every blessing.

John M. on

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Phil W. on

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Good selection of equipment available, friendly staff. It is average, what I would expect at a u-haul franchise. Definitely use them again. The only concern I would have is apparently u-haul is asking for a friend’s phone number so they can call and verify the renters identity. Way too intrusive. They have a picture Id, phone number and a valid credit card. In my case I have a long established account. U-haul needs to get out of the rental business if that’s not enough for them.

Merrill D. on

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Daniel M. on

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Nothing the check in process was quick and the drop off was just as fast.

Annie H. on

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Very nice manager that handled the transaction

Brian D. on

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Customer did not leave a comment.

Jerry D. on

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Kristina did an excellent job explaining all my options and pricing. she knows her business. would highly recommend.

Melissa T. on

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I was sent to a closed location also had to look up new location jad to go 30 mins out my way to another location ontop of being charge $40 extra dollars... will not come back again

Daniel W. on

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I have used this location twice now and will continue. Excellent customer service

Michael L. on

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Upon arrival the lady said she couldn't take the trailer because she didn't have room. Such a warm greeting.... sarcasm

Dwayne B. on

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Do not set reserve time earlier than establishment opens.

Angela C. on

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Customer did not leave a comment.

Janet M. on

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Love this location. Have returned truck and auto transport there, rented 2 storage units and rented an appliance dolly. Also, my daughter rented a truck from this location to bring furniture home to Florida. The manager of this facility (Betty Polite) is just that ! and much more. She is very helpful and informative, and the facility is always well kept and clean ! She is definitely an asset to the business !

Jim C. on

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Next time there is a "confirmed reservation" make sure a truck will be there in order to obligate the "confirmed reservation". Reserved a 20' truck on 3/20 to be picked up at Monster Storage in Ocean Isle Beach on Sat. 3/23 at 9am. Walk in, the clerk know why I was there, his exact quote was "well you can see I don't have a truck for you". After a few words (he was very dismissive by the way) he found one a few miles down the road. So after some extra miles and a late start, Billy at Pinnacle Storage helped me. He was able to defuse the situation and I got the truck. If it wasn't for Billy at Pinnacle, I would have not used UHAUL at all.

rocky C. on

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Knowledgeable sales Rep

David J. on

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GARY W. on

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Sheryl B. on

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Robert K. on

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Excellent service and personal

Charles P. on

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John W. on

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No improvements

DAVID V. on

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Attendant was very nice & cordial but seemed to know very little about hooking up the equipment.

Nicholas D. on

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Barry F. on

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Philip T. on

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Paul S. on

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Very friendly and helpful.

William H. on

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I got there after hoursso coukdnt answer most questions. I did not get a call from uhaul today to go over my final bill and charges as was texted to me last night.

LLOYD N. on

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Daniel W. on

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Darrel J. on

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Maybe I missed this but with U-Haul's committment times, it would be helpful to inform customers of turn in times.

Alan S. on

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Nothing. The young lady that helped us was outstanding. She was pleasant and cooperative and very efficient..She helped us locate the c!sorry return facility .

Steven W. on

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Gary H. on

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good rental

JOSEPH K. on

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I reserved a 20 ft truck 10 days in advance - when I arrived to pick up my truck I was told that UHaul should have advised me there were no 20 ft trucks available. I had to take a 26 ft truck even though I had been specific that you did not want to get STUCK with a 26 ft truck again.

WILLIAM N. on

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When someone makes a reservation you should keep that contract.

Karri Jo B. on

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larry G. on

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cindy B. on

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Very friendly woman helped us with the drop off. Incredible easy process and appreciated the smiles.

ANITA H. on

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Make sure you check your paperwork. The agent stated U-haul would give us $10 off if we dropped off at a different location. We discussed where the location was and got directions and $10 off. When we returned to U-Haul at the different location the agent at the different location stated she could not accept sincethe paperwork had the original location on it. We drove to the original location, which is closer to our house. It was closed! We could not unhook the trailer ourselves. We called U-Haul and they set it up with the different location. Lots of miles put on our truck and lots of frustration.

Ken C. on

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Larry E. on

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John W. on

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Everything was great!!! Thanks

Robert P. on

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LINDA B. on

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Betty greeted us in the parking lot, knew our name and was extremely bright and cheerful early Monday morning. So nice to receive such great customer service.

Keith P. on

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Young lady was very friendly and helpful

Keith P. on

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Customer did not leave a comment.

Darrell M. on

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Customer service was excellent. I can not think of anything that needs improvement. Thank you for the courteous service that was rendered at pick up and drop off. I will definitely be a returning customer when I require another rental

Katie B. on

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Nothing! No improvement needed that I could suggest, unless could clone Miss Betty at pinnacle storage. She is the a pitta me of true customer service and a model employee from what I could tell in my short time with her. One of the nicest most polite people I’ve ever had the pleasure of meeting. Both on the phone and in person. She had a great attitude every time we spoke, was so friendly and really funny. Ive worked in customer service, marketing and sales and managed call centers for years and She provided the exact customer experience i encourage my employees to aime for and hope they achieve. She’s a model employee and hope that her true value and talent is recognized and rewarded. She deserves it!

Amie P. on

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John M. on

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JAMES W. on

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Very knowledgeable and professional staff !