Customer Reviews for Coastal Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Coastal Mini Storage

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WILLIAM H.
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Customer did not leave a comment.

TIMOTHYALLAN J.
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Customer did not leave a comment.

Charles L.
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Very quick in and out. The lady who helped me was very pleasant and helpful.

JOHN P.
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Great experience, smooth transaction and easy pickup and return. Thanks!

Deborah C.
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Customer did not leave a comment.

JAMES M.
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Staff was very helpful and professional.

Steven S.
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Dianne D.
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Daniel P.
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JOSEPH S.
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nothing

Rebecca C.
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Unfortunately I believe if there were away to help a person during these uncertain times that would be great. We had a flat tire on our truck and ended up with trailor for a extra day ended up having to pay for 2 days on trailor and because flat was nit on trailor was told couldn't do anything price wise, it would have been nice to have been offered a reduced rate at least. Exspecially since we had the respect since their cart they normally use to park and move trailors was broken down we graciously drove it back to their storage lot back it in where they wanted it and dropped it off. That is when at that time then we were told nothing could be done price wise..I mean even taking off 10 or 20 because of inconvenience would have been appreciated. Simply because these are times of uncertainties. My husband is laid off and Ive got cancer treatments to pay for that insurance isn't hardly paying for much. So yes any discount would have been nice during these times of struggle. But obviously a big corporation like uhaul needs my money more than I do. If the shoe was on the other foot and I was uhaul I would have offered some sort of discount. Would I reccomend?? We that leads me to an old saying from my grandfather " help when you can cause kindness can go along way and it usually comes back ten fold. I even called in and let them know I was having issues. But I guess the extra I had to pay I will just accept and move on even though things are tight. Waited in the middle of the night beside road for over 6 hours for help of a roadside assistance to arrive in pouring rain. I at least thought uhaul would offer something. But I was wrong. 😔

Linda M.
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Gary B.
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Very good service

Earl E.
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Friendly service, a pleasant experience with Amelia.

Heather A.
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james S.
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randy B.
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Kent V.
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Michael S.
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GREGORY W.
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Have what I reserved, for the time I reserved it. I called to confirm my reservation days in advance and was told that all was good and that extra miles would be added to my reservation due to a reservation the weekend prior, also didn't have my equipment. The extra miles were not added. That the locations, yes locations, as I had to go to one location to get my truck and another to get a transporting dolly, had them. No problem, seeing how I was notified in advance. However, 40 mins before I was scheduled to pick up my reservation, I get a text with a new address. I called and they didn't have a clue as to who I was and my reservation. I called the location that had my transportation dolly. Nope. Didn't have one for me. I then called U-Haul and was on hold for 24 mins. Finally speak to a representative and informed her of my situation. I was then told that I needed to be transferred. No! I'm on a time crunch and need my equipment that I reserved and confirmed. I was transferred. Another 12 mins and then I finally speak to another representative. Upon me explaining, again, what was happening, SHE HANGS UP ON ME! I had to reach out to the area manager to find me a transportation dolly. He found one. However, no I am 2 hours past my pickup time when I am finally able to start using the truck. I called to schedule my drop off location, as it was a one-way rental, and again was told extra miles would be added to my account for my troubles. BIG FAT NOPE! In fact, I was charged for extra miles. I will never, EVER, use U-Haul again. I spent near $1000 in two weekends and got this crap. Good riddance.

PAUL C.
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David B.
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David B.
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Lawrence C.
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PATRICK C.
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The location was convenient for us and the pick up process was very efficient.

melissa kaye B.
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ROBERT C.
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Very customer friendly and easy doing business with.

James H.
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Bruce V.
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vincent M.
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KEITH P.
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Vincent K.
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David H.
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Thank you!

Karen A.
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Strategically park vehicles so that returns have a place that won't block buildings or entrance/ exit. Limited parking for 20' truck return.

Richard M.
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Very professional

JoAnn B.
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Unfortunately, the trailer unhitched i & almost killed me, my daughter, , dog and those on the highway. The person who attached it didn't tighten it down properly. This was my 3 red time towing a uhaul. I had to pull off the road & re-attach it. My whole trip made me uneasy.

LORI A.
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Mark K.
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Nothing. Really great.

DANIEL D.
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Dohn C.
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It is a lot easier to rent a U Haul than it is to turn one in.

Jason W.
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The truck was supposed to be full. While the needle was on "F", it was still 5 gallons short of being full.

Charles C.
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george M.
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Richard M.
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Very courteous and professional.

Sharon B.
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donna J.
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Again, the gentleman here was very pleasant and helpful. Everything was made easy for dropping off the truck.

Larry C.
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Hooks on safety chains need to be larger. They were not large enough to go over brackets on trailer hitch on vehicle. Had to work with on site maintenance mechanic to improvise to aloow for safe towing.

Deanna B.
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stephen H.
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Rented many u hauls, from different locations this experience was flawless.

lisa G.
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Charles N.
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Peter M.
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Gregory G.
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Susan F.
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We dropped off before opening hours. All went well.

Ronald C.
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More training needed for rental agent

William W.
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Outstanding job and check out and at check-in

John K.
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Very professional and helpful in the truck rental return. Very clean surroundings.

Douglas H.
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Billy was very helpful and courteous. Corporate U-Haul seemed to muck-up the process making sure that my needs were satisfied (sticking their nose in inconveniently while the local provider was involved) while the local provider did what was right for me saving the addition of at least 16 additional vehicle miles of travel.

Christopher M.
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Dropped keys in drop box. No one was present.

kenneth G.
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Tracy D.
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Billy was very helpful both selecting the right size truck as well as tips for maneuvering such a large vehicle.

john T.
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Computer was down for uhaul. Couple there renting a truck for 2 weeks in advance asking stupid questions had to wait for over 30 minutes to get a truck that was reserved. Uhaul first sent me to a location that was closed on Saturday. Such incompetent employees on the phone at uhaul

Lester G.
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James M.
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Rita G.
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Bruce S.
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Cynthia P.
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Quick and easy return with great gentleman. Very friendly.

Teresa T.
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James H.
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Experience with Coastal Mini Storage (Pinnacle Storage) was excellent. Very helpful staff. This was our second time using them for uhaul purposes.

Megan M.
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Customer did not leave a comment.

elaine P.
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The tire sensor light was on when we picked it up and the gentleman told us they had checked the pressure and it was fine. The attendant was very nice and pleasant to work with.

William S.
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Customer did not leave a comment.

RON J.
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The young lady was nice and helpful

Meredith P.
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I was supposed to have received a dolly with this rental, which I paid $10 for. Well when we got there to pick up the truck after hours there was no dolly included. I still have not received a refund for that as of yet.

Donna B.
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Cheryl and Tigh were great to deal with. Superb service.

Stefanie O.
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When picking the truck up the man was a bit rude, stern with speaking to me, when doing the walk around inspection he was acting as if I should have known what to do or look for. When getting the truck to my house we found weed in it (I have pictures) when returning the truck, the man had a whole different attitude since now my husband was with me. Typical man who treats women like crap but when another man is present then hes got nothing to say. When telling this man about what we found his excuse was "I wasnt here when this truck was returned before".... I wouldn't use this uhaul dealer again.

Vickie D.
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Arrived to pick up uhaul for 1:00pm scheduled time and the door was locked with a return time of 1:45 pm post on door. Rep arrived back and did not apologize or seem concerned he had put me behind schedule and it actually dudn't phase him at all! Very unprofessional to leave a customer hanging!!!!

James V.
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Bill W.
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Very friendly and helpful would definitely use them again and refer to anyone needing there service very satisfied

Jason B.
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Michael B.
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Robert S.
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Fred B.
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No need to change anything. Billy was a complete joy to deal with! Great cordial service at this location

Raymond S.
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Dropped off overnight so we didn't deal with people. Informed us first thing the next morning that they received truck.

ROBERT S.
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eric L.
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James D.
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Very friendly and helpful

Paul W.
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Charles A.
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STEPHANIE M.
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Daniel S.
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Excellent

Charles A.
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Customer did not leave a comment.

Thor T.
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William W.
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This location has the nicest people working there. Billy and Cheryl are awesome.

BILLY C.
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June M.
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Carlotta M.
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No improvements at all! The gentleman was very helpful and explained everything-- excellent experience...5 stars!

Lauren J.
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Billy was great! I highly recommend!!

George B.
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Manager Billy was awesome!! Helpful, accommodating, and very pleasant. Understood our needs and went above and beyond to meet them. Staff Cheryl also very helpful

Jim D.
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not organized, don't know the system to receive quick and proper assistance, had to beg to get assistance with hooking up trailer to suv, attitude of both associates were not acceptable, trailer was not clean and had lots of Xs and we added more, thanks Jim

No reviews have been submitted for this location.

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