Customer Reviews for Coastal Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Coastal Mini Storage

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Tina B. on

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Todd L. on

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jim C. on

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It was perfect

adam D. on

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Great service! Courteous and friendly staff. Equipment was clean and ready to go.

Todd A. on

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Michael F. on

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Great customer service and very friendly!

Cynthia D. on

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Roger H. on

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Local office couldn't figure out U-Haul system. Took too long to rent and was excessive with contact numbers. Tire was almost flat.

Cheryl E. on

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Jennifer was very nice ! Very friendly !! Thank you for making my first experience excellent !! Merry Christmas to all !!!

Kenneth W. on

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Terry R. on

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Not a thing, for now...The folks are fab-u-luss, he he he...thanks for everything....

Deborah S. on

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It would have been a lot better if the links UHaul kept sending me, such as to upload license and check the vehicle back in would have worked. If you are going to threaten people with convenience fees, you should be sure your apps work.

Judy P. on

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Jennifer was very helpful

Stacy G. on

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Gary P. on

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Great staff and very nice facility...

Gary C. on

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Truck was i excellent shape, Coastal Mini Storage person was great, very helpful. Highly recommended!

Gary D. on

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Can’t improve on perfection.

John L. on

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Ryan S. on

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ken R. on

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Barry B. on

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The 15’ truck I rented was spotless and ran well! I wouldn’t hesitate to rent it again and Jeniffer at Coastal was easy to work with! I did miss the truck having cruise control but was told it was probably a safety issue.

Aaron H. on

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Cynthia C. on

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They were fast ,professional and honest. Great rental place.

Ronda R. on

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The 15 foot UHaul had a leek in the roof so my mattress got wet. I should have put it in a plastic bag and should have noticed the sign about the truck not being water proof. Just be aware! The truck was in good shape otherwise and the local people were very helpful. It was impossible to get a hold of UHaul at the 800 number which was very frustrating when changes need to be made to our reservation.

Tony R. on

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Overall experience was not good. Called 48 hours in advance to change pickup location. 25 miles away from where we needed to be, and was on a tight time schedule. Would hesitate using again.

James M. on

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When I made the reservation online I was told that I would be getting a bigger truck I also had ask for an appliance dolly which I wasn’t told was out of stock but the young lady at Coastal mini storage took care of getting me one.

Emily G. on

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MICHAEL M. on

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The girls were so helpful. I could of never done this move without their help

peter G. on

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NA.

Stephen N. on

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JEREMY E. on

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I was 1 major concern with this location and 1 issue with Uhauls reservation methods. I made a reservation online for my mother since she has no computer or smart phone. Upon arriving at this location I told the lady working there that I made the reservation but I would not be the driver, not be the payer and have nothing to do with this rental. She did not care, confirmed my birth date and had me sign a contract. I was expecting her to put the driver on the contract but she refused to do anything. When I said why am I signing anything, she said bc your name is on the reaervation. I told her again for the 3rd or 4th time that I will not be with the truck and have nothing to do with it, she said well its too late I already printed it out. and bc I already had to come an hour out of my way to get to this remote location, I didnt have time to continue argueing with her over sonething that must not be a concern since she refused to take any action. After we had the truck I reviewed the contract to see if she put the new driver on it but no it was all in my name. Very disappointed in this representative of Uhaul and her lack of concer for personal and professional liabilities and accountability. This location was not anywhere near where I reserved the truck from, nor where I confirmed it to be the day before just like the Uhaul email and link told me to do. I wasted nearly 2 hours of my afternoon that I needed for packing bc I had to driver all the way out to this location instead of any of the closer locations especially the one i reserved it to be at.

George B. on

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Jeff B. on

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GARY T. on

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Misty S. on

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Bobby R. on

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Nothing noted.

Whitney S. on

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Robert S. on

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joanne D. on

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Nothing, the service was excellent. It was convienant.

Montague E. on

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Could not retrieve the truck I had rented, was sent to another facility. Paid movers an extra 1.5 hours due to being sent to another location. Uhaul could not find my original reservation, then they found it but couldn’t tell me the code to get the key. Very frustrating situation.

Cheryl H. on

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Great service and staff.

Chris D. on

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All was as it should be. Great job!

Sharon D. on

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The service was excellent, however, this morning I was called asking when I was returning the Uhaul trailer. I returned it that same day around 2:30 PM. The woman I spoke with said it wasn't there. This upset me very much. I felt like I was being accused of stealing the trailer. I called back 30 minutes later and she said she was mistaken. A gentleman picked up the wrong trailer which was the one I returned. I really wish they would have investigated prior to calling me and getting me so upset.

Miles G. on

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Chris D. on

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Great job!

Dan C. on

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Jennifer Murphy was awesome!!!

dianna J. on

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Drop off location charged my credit card for an extra day when the truck was dropped off at the scheduled time!!!!! We dropped the truck off at 8:00 am and the location didn’t even open til 9;30!!!’ We even went back to make sure we were all set then received an email with an extra day charge!!!!!!!! Waited on hold for almost 2 hours!!!!!’ Still no costumer services agent answer ever pick up the line!!!! Tried to call back several times no answer!!!’ Total waste of my time on hold!!! Check the Dates before you charge people’s Credit cards!!!!!!!

Josie F. on

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Jack A. on

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A pleasant experience!!

susan R. on

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Jay M. on

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Clean truck, good location, friendly staff, ...a good experience. Having more trucks available would be nice. I do think a dollar a mile is excessive however.

Valerie B. on

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Absolutely the very best service. We called last minute and they had the size truck we needed. They also recommended the mover and he did not disappoint. Very clean, wonderful business. Jennifer rocks.

Corey B. on

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The estimated price I was given was 134.00 and the actual price was 407.00. There were charges that were billed to me that wasn’t mentioned when I reserved the truck.

Daphne P. on

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Excellent personal service. The equipment was in great shape and the service was super.

Daphne P. on

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Excellent courteous service.

Daniel S. on

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Love dealing with Lynn and Jennifer. Great crew and very customer friendly.

James T. on

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Hubert W. on

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Moving experience was quick and easy thank you.

Paul H. on

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Lorna N. on

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Best rental experience ever. Knowledgable and efficient staff( Jennifer and Lynn). Made our move so much easier.

Phillip O. on

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CHARLES P. on

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Micheal P. on

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Great experience. Kind and professional services. Thank you Jennifer!

Stephen J. on

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There was rain water leaking in the compartment that extends over the cab of the truck. I informed local agent upon return of truck.

Edward H. on

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Great service

John K. on

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Friendly staff, great location, newer trucks all made a tough move better. Rented at 10:30 returned at 3:30 in-out-DONE! No hassle, great price, TY!

Michelle G. on

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Toy R. on

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WILLIAM G. on

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A seamless rental at Coastal Mini Storage. Great customer service.

Bethany G. on

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It took four different times to agree to get a truck. I wanted 17' all they had was a 15. Then a few phone calls and I asked s if I could change my date to move. Then when it was time to get said truck I was told it would be unlocked and the key would be inside somewhere ... Well needless to say it wasn't so I had to cancel and drive to find another ..... Worse experience by far with uhaul.

Renee H. on

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Nothing!!!!

Jerry H. on

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We needed a truck within an hour of reserving it. We appreciated that we could order and pre-register online to speed things up. Also, the lady who assisted us was very pleasant and helped get us on our way.

Stephen B. on

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William W. on

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BEN K. on

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wonderful person and was able to help us out.

chris H. on

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Stephen M. on

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Larry T. on

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Thanks

Diana S. on

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Joseph G. on

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Mrs. Murphy was very professional and eager to be of service. I hate moving; I find it very stressful. I really appreciate her help, it made everything a lot easier.

James T. on

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Great Service. Jennifer and Ed went out of there way to get the truck I needed.

Neil W. on

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JEREMY P. on

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Great experience but truck ride is back breakingly rough especially over SC roads

Manuel M. on

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Bill L. on

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Angela R. on

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We picked up the truck only to have 1/4 tank of gas. This was inconvenient. Unfortunately I fillhad.ed the truck up paying $66. Returned the truck with 1/2 tank. I guess this is another way for U-haul to make money. In the past when I picked up a truck it was full and I returned it full. This is a policy that I thought U-haul

Constance T. on

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Susan P. on

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I originally booked at another location but they called at the last minute because the couldn't provide the truck size I reserved. I didn't appreciate the last minute switch to a different location so I could get the truck I needed. The people at the new location were wonderful but would have much preferred the original location as it was more convenient to the apartment complex I was moving from.

Alice C. on

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Jennifer went above and beyond to make sur we got the truck we wanted. Thank you so much!

Patrick S. on

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Jennifer was awesome! Made my experience smooth and flawless!

amanda N. on

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Sally W. on

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Megan J. on

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JENNIFER K. on

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Very helpful