Overall great guys genuinely made it stress free and has killer sheds
Novonnie M
Customer Reviews for Contigo Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Business was closed, dropped off equipment after hours.
Andres GThe employees were kind and I did not experience any issues with interacting with anyone. My low rating was due to multiple experiences in preparation for my move from Alaska to Texas involving getting a hitch installed on my vehicle and then my interactions over the phone with Martin regarding dropping off the trailer in my destination location. The issue I experienced with getting the hitch installed for my vehicle was scheduling. I arrived about 15 minutes before my appointment and waited about an hour before I was told that the vehicle they were working on prior to my appointment was taking them longer than expected and recommended I come back the next day or later on that day. Since I worked the next day and would be unable to, I returned in 3 hours. I, again, waited about an hour and a half before the vehicle was actually brought into the bay to be worked on. It took longer than expected and I was late to a scheduled dinner. The team communicated well with me, but it was frustrating to have spent my whole day dealing with this when I was told that the hitch installment wouldn't take longer than an hour when I had it scheduled. The next issue I dealt with was I came back to schedule the reservation for the 4x8 covered trailer for my move. This went well. But when I picked up the trailer, The trailer itself was very low to the ground after hooking it up. There was about a 2 inch clearance from the part that sits on the ground when it is unhooked and the ground. I asked the employee if I had connected everything correctly and if it looked okay... I was told it was fine. I had a friend take a look and tell me that I would end up bottoming it out driving through the Yukon if it wasn't raised. Also, the trailer was not level, the forward portion was leaning forward. Again, this was "okay" per the place I picked it up from. I returned to the Uhaul center I got my hitch placed and 2 guys helped me flip the hitch to raise it up a few more inches and it was perfect. When I picked up the trailer, I had informed them that I was expecting to have the trailer for about 4 weeks for the move due to driving through Canada and the US to my move in location. I reported this due to seeing that the contract had stated I have 15 days with the trailer before being charged extra. I was told that it was okay and that I would just let whoever calls me know about the return date. I was also not given an estimate of what the expected extra charge would be. So, about 2 weeks of travel, I receive a call from Martin regarding the return of the trailer. I informed him of the expected return date. He sounded surprised or confused and said that I had not stated this during pick up. I informed him that I was told that I was just to tell him, or "whoever called," about the expected return date. Martin sounded frustrated and I had thought to be mildly rude during the conversation. I feel that there was poor communication and that I had done what I was told. I was also not told of a time the trailer was expected to be returned the day of, so when I received another call from Martin today about it, I asked him of the address for the facility for the trailer to be returned to and when I was expecting to return it. I had him on speakerphone and even my partner stated he sounded rude after the call was ended. I'm not excusing the issues my reservation and return may have caused, but I found the communication to be lacking and unhelpful most of the time. I was grateful that Rudy, owner of Contigo, was very nice and helpful when I brought in the trailer to be dropped off.
Amanda EIn their defense, i returned my equipment after hours
ALLISON TGreat experience! Easy peasy.
John GNo suggestions, I just want to say that I hope I completed the online drop off correctly. The box that says drop off is checked so I hope that means I self checked out correctly after dropping off. It is 9:44pm on July 30, 2026, I picked the trailer up about 5 hours ago.
brett bthey said the u-haul people were gone and there wasn’t really much room to park the truck or trailer.
Shanterra ANo issues, nice people running this location.
Gary BThe first employee that assisted me changed the reservation and altered the drop off location. This made the system appear to glitch (kept switching between the right and wrong drop off). Afterwards, we had some complications with the trailers. All was fine in the end. The (i think) owner fixed a the issues. Other than the first employee, the experience was fine. Store had great customer service. Super grateful that the owner fixed all the issues! He was great!
Emma MVery helpful.
Carl KI would not recommend Contigo Auto Sales based on my experience. From the moment I arrived, the customer service was disappointing. I waited about 15 minutes before anyone even acknowledged I was there. Instead of assisting customers, the employees were sitting around laughing and talking with another customer. Once I was finally helped, the employee didn’t know how to use the rental system, which added another 20 minutes to the process. Then they couldn’t find the keys to the truck, causing even more delays before I could get my trailer. To make matters worse, they wouldn’t even move the trailer themselves and expected customers to drag it across the parking lot. The problems didn’t stop there. Although I rented the trailer for 12 hours, they accidentally entered the rental for only 45 minutes. I later received a phone call asking where their trailer was because of their own mistake. When I called to ask how long the return process would take because I was on a tight schedule, the owner actually argued with me instead of trying to help. At return, I found out they don’t even have a secure after-hours drop-off area. They simply expect customers to leave the trailer on the street, unsecured, and assume the risk if it’s stolen. To top it all off, they attempted to charge me for an extra day because of their own errors. It wasn’t until I contacted U-Haul corporate and filed a complaint that an area manager reached out, apologized for the entire experience, and corrected the issue. If I treated my own clients the way I was treated here, I would be out of business. Poor customer service, disorganization, and a complete lack of professionalism. I won’t be returning, and I cannot recommend this location.
Clint SEveryone was very friendly and helpful. I highly recommend this location to anyone needing a U-haul.
BRADLEY PDid not interact with anyone, lot was crowded and had trailers/trucks parked along the street.
Chase LWe had the wrong wheel tire put on our auto transport rental and we're put into a potential life-threatening situation. And I have made multiple phone calls and formal complaints and there has been nothing done by U-Haul other than the field area manager not even accepting blame for what he did and showing zero remorse for what could've happened to me and my mother.
michael cThese guys always provide great customer service!
DAVID TContrary to Norman this location was washing and cleaning their vehicles when I arrived. Easy drop off
Jeffrey TUse this location (Contigo Auto Sales) FIRST. Avoid the Landa office!!!
FREDERICK SDavid was very friendly and courteous. He was very prompt with answering questions and made sure we have everything we need.
tri lThe staff are always friendly and very helpful. Thank you for helping me out when I had to clear out my stepfathers house after his passing. Will definitely use your services again - greatly appreciated!
JESUS DDavid did a fantastic job. Was very friendly and courteous.
CHRIS FProfessional courteous and Thanks !!
Phillip WRudy and David provided excellent customer service! I will definitely use them for any future UHaul needs. Note - Both tires were “bare” with almost no tread. I wouldn’t use it for highway towing.
JOHN DNo room here very small lot
MICHAEL JRudy was wonderful and very informative. Appreciate you brother
woody oFast efficient and great service, I was very pleased!
harold sU-Haul can make the most difference by not using me as an employee, recording conditions and other information that is personal and not germane to business processes.
JOHN DI gave all details about my drop off location and and home location so why am I being charge extra for miles? I did exactly same trip about month ago with bigger truck however there was no extra charge for mile.
BURAK KVery fast pick up and drop off. Trucks are always clean and ready to go. No hassle with mobile pick up or in person.
VIRGIL KEverything was great! The man who hooked and unhooked the trailer was awesome!
PAMELA KFriendly and local Thanks.
Phillip WVery stressful experience overall when locations are closed and you have to download app. Did not have good experience.
David LNo Comments
VIRGIL KOne person trying to run a U-Haul post and also sell cars. Not rude, but not exactly friendly either.. returned the rental with more gas than I received it with, like almost a quarter tank more, and would be nice if that was reimbursed or taken into consideration instead of charging me for going over mileage by 16 miles, which no one told me about the limit.
BRYANT Pthe store manager was super nice and helpful! very easy process!!!!!
Ashlyn HVery hard to find spot to park
Timber SThe manager was very helpful, even before the site opened, and after they had closed, as well.
Charles RApp is onerous and difficult to use. Did not know that I needed to have a bunch of photographs until after I put the keys in the dropbox.
Aaron GThis entire work force at this facility are always very helpful and kind, wouldnt recommend any other.
LONNIE AEfficient and friendly.
Colleen WDennis was easy to work with and the trailer worked great. That's where I will go back to when a need a U Haul again.
HOWARD PGood service. Very professional!!
ADRIENNE BVery helpful and friendly. Definitely will use this location again.
ELLEN LN/a
KEVIN DI think everything was very good just keep maintain the standard
HAMID Kthere was an issue with the drop off time. I arrived at 9:20 am they didnt open untill 10:00.
RICHARD KHuge inventory, actually out of space to store additional inventory, but a great selection
MICHAEL TThis is our 3rd uhaul in two weeks and Confucius auto sales has always been accommodating with all we need.
GEOFFREY EAs soon as I got to the location of the reservation the van was parked in the front ready to go nice and clean ..thank u .
Yvette SSeamless
DAVID GI really appreciated the mobile pickup.
GEOFFREY EIm accused of a accident that didnt happen and not happy about it
beverly pPot holes, nails, everywhere, looked more like a place out of mad max. The owner met me in the parking lot, cigarette hanging out of his mouth.
Chad C