Customer Reviews for Cotton State Barns of Glencoe
(U-Haul Neighborhood Dealer)

20 reviews

612 Banks St   Glencoe, AL 35905

(256) 485-4732

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(256) 485-4732

612 Banks St
Glencoe, AL 35905

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Truck was dirty, had a large slice in the side of truck that let in tons of water, all my stuff was soaked. Ordered 3 dozen pads, only 1 dozen in the truck plus 2 dollies that I didn't order. Called but got no return call. This was a remote pickup

Deb M. 
Rating:
1.0

I spent 3 hours trying to get my truck and uhaul. I don't blame this on the location itself more than Uhaul overall. Nothing about this experience was positive.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

It took us a minute to figure out the process of picking up truck on our own but we figured it out.

Rodney E. 
Rating:
1.0

The truck I rented and had a reservation for took me 2 hours to get being given the wring key and then having to wait for the person in charge handle her other business she is running before I could get the right one .....then the truck broke down and I spent 3 hours waiting for a tow and spent hour after hour on phone with u haul trying to settle my bill to no avail only to receive a phone call the next morning from a man who was beyond rude about a refrigerator that was in the back of the truck ....say to come handle this shit or he was going to dump it in my fucking yard ..... Well when the dispatch ask if there was anything in the truck I told them . I also stated that I would take care of it I just needed to know where the truck would be taken ....so that being said I go to the location in which I picked the truck up to handle bill and cargo in truck only to be treated rudely..being blocked in regards to paying my bill and removing cargo left in truck and was told that she had customers and that I would be sent a bill .....well later that evening I went to the grocery store and go to pay for my purchase and my card was declined .....the place where I got the truck did not bill me they debited my account for an ungodly amount and never informed me that they were I believe that is thief by deception ....it is not my fault that the truck broke down and I tried doing right by them ......they were rude and disrespectful .....do not go to this place for any reason or business's very deceptive people

Regeneia S. 
Rating:
5.0

Haley is very laid back, during a stressful 4-26 foot truck, 2-12x6, 1-auto hauler, 6 -goose neck personal flatbed trailer move from OKC to Gadsden, Alabama she managed our returns with care and understanding, going beyond professional business.

David I L. 
Rating:
5.0

Customer did not leave a comment.

HERMAN W. 
Rating:
5.0

Customer did not leave a comment.

HERMAN W. 
Rating:
5.0

Customer did not leave a comment.

HERMAN W. 
Rating:
5.0

Customer did not leave a comment.

Perry U. 
Rating:
5.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

The self return was easy the only complaint is I still have not got my deposit back yet I turned truck in Sunday it's Tuesday now no deposit.

DEREK G. 
Rating:
5.0

Customer did not leave a comment.

matt K. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

OMG I LOVE YOU GUYS!!! Your customer service was the best. Thank you for making my move to Alabama great. I really appreciate all you did. Thank you much.

Valerie S. 
Rating:
3.0

Fix the driveway

Scott S. 
Rating:
3.0

Once there I had to keep talking pics that wouldn't never go through. Call customer service finally got it done after 30 mins or more just trying vto send a pic of ID.

Nalen. C. 
Rating:
5.0

Great customer service and great overall service!!! This will always be the go to location. She not only was super kind but she even helped hitch up and everything. Also can't forget the great price!

austin S. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
2.0

Customer did not leave a comment.

robert H. 
No reviews have been submitted for this location.

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