The lady at the front was very nice and helpful. Even recommended some places for my significant other and I to look for jobs in the areaHoward W.
Customer Reviews for Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The left turn and break light assembly doesn't work at all.tanya Y.
The person who runs this site is rude and very unprofessionalKURT P.
The explanation of the GAS needs to be explained. I was never told!!!!!Michael M.
Customer did not leave a comment.Chris L.
Customer did not leave a comment.KEVIN S.
Customer did not leave a comment.Carol M.
Customer did not leave a comment.Joseph F.
Very nice and very close to the house.CORBIN B.
Truck was on E. Light was blinking that it would run out of gas. Someone apparently forged my name on the contract. Couldn't get the contract emailed and my return location was 45 min from where I moved to. Lady in the store was nice but she wasn't the rental person she called her on the phone.Anthony W.
Customer did not leave a comment.Adam P.
Friendly prompt and efficient serviceJimmy W.
Customer did not leave a comment.Teresa M.
Great service in every wayJimmy W.
I placed the keys to the truck in the hands of the woman in charge. She stated I didn't have to do a self check in . The next day I was charged for it . After a late night call to U Haul they resolved my issue and credited my account back. Being Honest helpsvan L.
How do I get my final bill ? I would like a invoice for my records. Thanks Gene BrownGene B.
They were very friendly and professional.Brenda C.
Customer did not leave a comment.Darlene K.
Customer did not leave a comment.Marinda P.
Customer did not leave a comment.MARLA F.
I wish the size tgat I rented would have had a rampAnn P.
Customer did not leave a comment.Carl F.
Customer did not leave a comment.Donna R.
Customer did not leave a comment.Larry H.
Being a woman, it was difficult to hook up a cargo trailer. No help available. The store clerk being a woman also said she isn't allowed to assist.Joy L.
Couldn't have been more pleased with the excellent customer service at both locations. Everyone was courteous and helpful! Great experience overall.Rebecca V.
Nothing everything was greatLONNIE P.
Customer did not leave a comment.DENNIS H.
Old facilities without working gas pumps. Had to back track to refill fuel.RONNIE D.
Customer did not leave a comment.MARK N.
Extremely friendly staff. Very nice and pleasant to deal with.Barney D.
Customer did not leave a comment.Thomas L.
Unprofessional. Did not do a walk around on the truck. Had too many other things going on instead of taking care of my rental. Will not ever recommend this location to anyone. RUDE!!!!Bryan W.
paying $40.00 for returning the vehicle 2 hours past return time is unfair since we had a problem locating the place and there were no gas stations on the way to the store or between our destination and the store and the store had no gas pumps. Also extra mileage was charged. There should have been nothing charged for cleaning. I really don't place fault on store owner. I fault the U-Haul's policy and procedures and no flexability given to the store owner.gary S.
I swept it out befor i brought it back ans sgill got charged 40 dollar cleaning fee.. thats bull shitJohnmichael S.
Had no knowledge of truck and reservations. Had to call someone else and I had to talk to someone on the phone to rent the truck. The overall process of reservation was disappointing. Made reservation on line and when we called to verify, they did not have a truck and we were told you don't guarantee trucks for online reservation. Had to drive over 50 miles away to pick up next closest truck. We had to pay for gas to get the truck and it really hurt our budget. Will probably not use Uhaul again.Christina R.
Customer did not leave a comment.Patrick P.
Not muchChristopher M.
The woman who owns the country store where thenUhaul was located was very nice. The truck was supposed to be available at 4AM, but the online checkin was not working. I didn't get in touch with her until 6. I missed my movers and it took twice as long to move. Also, the truck was clean but needed an oil change and maintenance- lock on back was broken.Tami C.
Customer did not leave a comment.Shena T.
Customer did not leave a comment.Jason P.
Customer did not leave a comment.Sid S.
They added on an insurance plan and I didn't notice until after. Also I was charged for cleaning when I cleaned it. Horrible.Frank H.
Renting at last second was stressful enough but they made it so easy and convenient I definitely recommend renting from the country store they are amazing and very helpful! Thank you again!Shelia O.
You should let people know they will need to pay for a cleaning charge. No one told me this and $25.00 fee was added. Not happy about this.JUNE G.
I received such good service and the staff was greatPaul S.
These smaller type businesses are extremely fast they're knowledgeable of all their rental units and I have zero complaints. I prefer to do business this way. Small convenience store friendly service Great U-Haul service. Checked in 10 minutes checked out in 5!Chris L.
Customer did not leave a comment.Lacey B.
The cleaning fee of $25 was to much. It would have been nice if you guys would inform the customers of all the extra fees that come along with the rental. I think its poor business to not inform customers so that they can make a better informed decision. 9 out of ten times I probably will not use this company again.Monia M.
No improvements needed.Lynn E.
Customer did not leave a comment.Kenya V.
Customer did not leave a comment.TYE B.
I ask for my recipe and five days later I still haven't get any recipe. Plus they make me clean the truck and it was exactly how I got it. The lady's from this place don't know how to do anything at all.Jorge S.
Customer did not leave a comment.Casey S.
They put the wrong itinerary to where I was going when I told them I was going on way!! Then they charged me and extra $100 and still taking money from my account and I haven't received my deposit back!! I will never rent from uhaul ever again!! I will not be recommending anyone to uhaul ever!!Bobbie M.
Customer did not leave a comment.Terrence R.
Customer did not leave a comment.Delta C.
Customer did not leave a comment.Bobbie C.
Customer did not leave a comment.Pamela P.
Customer did not leave a comment.dawn S.
Direct them to another truck rental service.REGINALD D.
Make renting a truck easier for a company rents often. Seem there is a problem every time we rent.Sal J.
Nothing. Everything was in good order.charles B.
I have been using uhaul for many years, and this is the worst experience I have ever had. First the location DID NOT have the appliance dolly that I had ordered when I made the reservation. so we had to move the fridge, washer and dryer by hand, The 475 lb safe was a real challenge. I had to pay 4 men to move that and my tool box.. wait that's not all,, the truck I got at the Country Store in Carriere Ms had no muffler on it. I told the agent I was not going to drive that thing from Mississippi to Tennessee. I then had to drive it to another location to change it out. OK I went to Phillips in Picayune Ms to do that, I got a truck that the previous renter had a dog or a cat and it had hair all over the place, well my allergies went crazy for the next 2 days. I moved to Savannah Tn and they had me returning the truck in Cabot Ar. over 200 miles away. This was one of 2 trucks I rented for this move and I returned both trucks a day early and never even got a Thank you,, I'M DONE WITH UHAUL!!!Vesta G.
Customer did not leave a comment.Alfonso H.
Customer did not leave a comment.michael C.
Customer did not leave a comment.Donald D.
Customer did not leave a comment.RONALD T.
Convenient and priced right.Corey S.
obvious the owner was not there and she was not computer savy. took her 30 minutes and many repeat tries to get the information into the computer. even tho i had pre registered and given all my information ahead of time and had my reservation confirmed. the truck was parked in a muddy area. it had rained the night before and the truck was parked in the red mud and mud was splashed all over the sides of the truck and the tires. the inside of the cab had trash and semi empty cans of red drink left over from previous user.i definitely would not recommend this place to anyone.JAMES B.
Customer did not leave a comment.tori S.
A little WD 40 sprayed on the release handles would help a lot.ANN B.
Customer did not leave a comment.Dennis C.
Customer did not leave a comment.Sergey P.
Ensure the vehicles accessories such as the air conditioning works correctlyjames S.
Customer did not leave a comment.Patricia J.
Advise customers to make sure that they adjust their seat and mirrors before moving any trucks. Make sure the mirrors move easily from inside the vehicle. Sometimes when they sit for a while from not being used the mirrors will be stuck.James N.