I had zero time to waste. I selected mobile pick up but the mobile app required things I couldn't easily access so a circus ensued trying to get what I needed to get where I needed to go before they closed. The business was already closed so there was no help available. I called 4 different numbers without assistance. When I wasted an hour I didn't have to spare, the keys from the lockbox wouldn't release. So I was already madder than a wet hen and THIS made things worse. I did not make it where I needed to be but they were gracious enough to wait because they are kind humans. For them I'm grateful. This experience with Uhaul was infuriating.
Heather O.
Customer Reviews for Crosstown North
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was excellent. Staff was very accommodating and understanding.
Kary B.Person was very nice and helpful. Would recommend this place.
Clarence S.Knowledgeable, professional and Courteous
John B.everything went very smoothly
Mark C.The young woman in the office was wonderful. She was very friendly and helpful.
mack C.Excellent customer service. Would definitely use this location again.
Matthew P.Professional and Courteous
John B.Great opportunity, contact or no contact. The van drove excellent, no hick ups. Van was clean and ready to go. Easy return. I recommended uhaul to a friend soon after my rental. Thank you and keep up the great service.
Rhonda P.The girl on duty really was a great help
James B.First of all I just want to say thank you very much make it is so convenient for me to pick up the truck the same day I want it I do appreciate it very much I am 100% satisfied with the service The only thing is the paperwork I hope you find something easier faster than the process I went through thank you again
Khalid S.fix the app rental pick up process
JASON K.Loved the self check out and return! Thank you for a great experience
Katherine H.Rental pricing was great, only disappointment was that we also rented a hand truck and when we got there to pick up the vehicle, there were no hand trucks available. The Sales Associate was great, very friendly and professional.
Bruce D.Although the truck was clean it didn't drive good. Alot of vibration at highway speeds, didn't feel safe.
Michael E.everything was just right. I don't see any need for improvement
Celeste B.Have more vehicles
Michael C.Everything was great and thank you for the service
Gilbert Q.Service was fast and surprisingly easy. Woman that helped me was friendly.
Trista T.Returned truck prior to the 10am deadlinr on Saturday. Office was supposed to be open at 9am, but at 9:50 it was still closed. Parked truck in back and left keys in drop box. Left msg. Would have been nice to get a call back acknowledging receipt of the truck.
Linda J.Nothing everything was fine.
Sherri P.Steve and his crew could not be more professional and proactive to assist me. They are a great company and I will recommend others for their needs. Thank you so much!!!
Kathy P.Kaitlyn was very nice and very helpful! Thank you
David Q.I reserved a cargo van at this location online, but found the office to be closed, although it was listed as being open on this website. It took a while to get through the Self-Pick-Up process as I needed to upload several photos of the van showing the dents and scrapes on the outside as well as the dirt and debris on the inside. The van had not been cleaned after its last use; I also found the contract of the previous customer in the door pocket. Once I completed my business and returned the van, I found that the location had a note on the door requesting that vehicles be returned to the rear parking lot. I found that there isn't a walkway around the building to the front parking lot which is where I parked my car. Perhaps during business hours this is not an issue when a customer can walk through the office; otherwise walking around the block is nearly a half mile.
Korinne H.Very nice
Brian G.The U-Haul rep at this location on in Port Charlotte was great and very helpful. However, our original reservation was in Bradenton, and it was only because U-Haul canceled my 12/7 reservation on the evening of 12/17 that we had to drive an extra hour to Port Charlotte to get a truck - and then another hour back to Sarasota to get a car trailer. This was a messy, unsatisfying experience with U-Haul, and we ended up being charged more than we were promised at the time of the reservation due to U-Haul changing the pick up locations.
Jim P.Best business colleague to help our moving company have what we need and we when we need! Steve and his crew are incredible and I highly recommend you call them for your next moving truck and supplies!
Kathy P.UHaul's web site leaves a lot to be desired. Basically, it is very non user friendly. Does UHaul provide military/veteran discounts?? If so, how does the customer know and apply it to their costs? The entire contactless customer service sucks!!! IMO
James A.They were very friendly! Thank you!
Laurie J.