Customer Reviews for Crosstown Storage & Rentals
(U-Haul Neighborhood Dealer)

55 reviews

609 Myatt Dr   Maquoketa, IA 52060

(563) 748-1222

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(563) 748-1222

609 Myatt Dr
Maquoketa, IA 52060

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Gas should not be empty when a customer picks up the truck..

YAHYA Y. 
Rating:
5.0

Had to go over 50 miles out of my way to pick this trailer up. Three locations in the town I live in and no trailer. Unacceptable period.

STANLEY T. 
Rating:
3.0

Customer did not leave a comment.

JERROD C. 
Rating:
5.0

Customer did not leave a comment.

SIMON B. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Great service. The owner Troy came on his day off when the app was acting up. Highly recommend this local company.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

COREY H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
1.0

3pm and drop off was closed on a Friday. The app didn't work sending pics for dropping off.

Jody C. 
Rating:
4.0

Customer did not leave a comment.

Julie S. 
Rating:
4.0

I could not get the phone /app to work - manager had to come snd upon return - could not get it to work again so called snd manager agreed I could just drop the key! Manager was very polite and professional!

PATRICIA H. 
Rating:
3.0

The location and the people there where amazing so polite and try to help and see what they could do to fix the problem. BUT!!!! The uhaul company and communication between me n them was horrible! Something happened to truck I was to get, and they where to call me to tell me about NEVER GOT A PHONE CALL. So that put me back 3 hours of this tight time schedule I had…that lack of communication is very bad. The location people AMAZING!!!! They did everything they could do to help fix the problem.

BRENNA W. 
Rating:
3.0

Customer did not leave a comment.

RICK L. 
Rating:
3.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Didn't interact with Antoine since it was after hours. The U-Haul mobile return is well done.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Troy was very exceptional on assisting with trailer hitch and unhitching.

RUTH H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Location very convenient and helpful- went above and beyond to provide us a rental! Met me at the lot to pick up keys and explain rental process on Easter Sunday!

SHARON E. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
4.0

Except for the fact that I had to charge the battery overnight it was a great truck.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Antwon L. 
Rating:
5.0

Troy was very helpful.

Renee B. 
Rating:
5.0

Incredible Customer Service, new to the area. Agent was so helpful. Thank you for your quick response.

Jay D. 
Rating:
5.0

Customer did not leave a comment.

Carma H. 
Rating:
5.0

Troy and his assistant well awesome!! You can tell he runs an excellent and organized operation. Honestly, instead of Dubuque we would rent from this location again!! Uhaul made moving our niece into her new home super easy! He mom died in August before she could see this new home, so it was an emotional move already and the equipment did the job and made the day go quickly before the rain started.

JOHN B. 
Rating:
4.0

Phone number on web site for maquoketa location is disconnected. Address for monticello location is wrong. Monticello is with good year tires not a car dealership. Also it says it's open Saturday and it's not.

Miranda M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

Phone pickup and drop off process was miserable. Site would recognize location of phone which made process almost impossible.

Tom W. 
Rating:
3.0

Customer did not leave a comment.

BRIAN C. 
Rating:
3.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
3.0

Truck was rented out with engine light on and leaking front tire with low air pressure. Didn't want to waste any more time on the job at hand so didn't not use truck do to problems. Returned it that night when got back.

Garth V. 
Rating:
3.0

My local dealer made things right but I was on hold for 35 minutes for U-Haul and then the call got disconnected and I was very upset.

Cheryl P. 
Rating:
5.0

Best location, awesome service. We have moved several times for work over the last 20 years and I would rate this dealer #1

KENNETH S. 
Rating:
5.0

Yall are awesome

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Cyndi M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA J. 
Rating:
4.0

Customer did not leave a comment.

Andy F. 
Rating:
5.0

Customer did not leave a comment.

JACKIE M. 
Rating:
4.0

Customer did not leave a comment.

Jerry J. 
Rating:
5.0

as stated above

Patrick M. 
Rating:
3.0

Lower mileage rate. Had to pay 20-22 in gas for a 60 mile trip. Was a little much on top of the mileage Rate already.

AUBREYANNA G. 
Rating:
5.0

Customer did not leave a comment.

dave B. 
Rating:
5.0

Customer did not leave a comment.

Abe M. 
Rating:
5.0

Customer did not leave a comment.

dave B. 
No reviews have been submitted for this location.

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