Customer Reviews for Crossville Tire & Appliance Distributors
(U-Haul Neighborhood Dealer)

381 reviews

3250 N Main St   Crossville, TN 38555

(931) 287-2663

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(931) 287-2663

3250 N Main St
Crossville, TN 38555

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat-Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Good communication & engaging. Easy to do business with! Thank you!!!

PERRY W. 
Rating:
5.0

Very professional lady, easy to rent trailer.

SAMUEL H. 
Rating:
3.0

Not let them run your uhaul services

James V. 
Rating:
5.0

Fast friendly service

Stanton G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

Customer did not leave a comment.

SCOTT DONALD P. 
Rating:
5.0

In and out great customer service.

Justin C. 
Rating:
5.0

Everything was perfect

RUBY B. 
Rating:
4.0

everything was above expectations, the gentleman there was most helpful. tha

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

JERRY A. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
4.0

Customer did not leave a comment.

SHAUN H. 
Rating:
5.0

Mr. Kenneth is always a pleasure to work with

GARY N. 
Rating:
5.0

Customer did not leave a comment.

DALE W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
4.0

The truck I was given had a very large crack in the windshield, directly in my sightline.

WENDY S. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

After going to the location my reservation was scheduled for pick up at, and finding out it was closed. I had to go to a second location 10 minutes down the road to pick up the auto transport trailer I had reserved.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
4.0

Customer did not leave a comment.

DONALD CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Love it

benjamin U. 
Rating:
3.0

I made the original reservation with the office near downtown and called for a pickup on Thursday afternoon. When I went to pick it up at 3:45, the office was closed though the sign said they were open until 5:00. I called the number and left a message, but never heard from them. I went to Crossville Tire and appliance but the had closed at 4:00 by the time I got there. Because they opened at 7:00 instead of 8:00, I returned there in the morning. There was a problem with the connector on the lights which cost me an hour to resolve. All in all, my trip was delayed three hours which put me in sa major traffic jam at rush hour in Cincinnati which cost me another two hours.

Dennis G. 
Rating:
5.0

Kenny was very friendly and polite

GARY C. 
Rating:
5.0

Super nice people to deal with. Won't use anyone else.

WILLIAM L. 
Rating:
5.0

Have rented from here on many occasions. Always a pleasant experience.

Jeff H. 
Rating:
5.0

Thank you for helping me out even after hours...

rebecca S. 
Rating:
5.0

Nothing

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

roshell F. 
Rating:
5.0

Great personal service no improvement needed!

valerie C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

charlie B. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Ken and Teresa are great people to work with at uhaul in Crossville, TN. If you could clone them for your other locations, it would be great.

Larry H. 
Rating:
5.0

A-1

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Person was very helpful and courteoous

Tim H. 
Rating:
5.0

Ken also was exceptional. Prompt, courteous and made the check in process a pleasure.

Douglas D. 
Rating:
5.0

Ken was equally amazing when dropping off equipment in Crossville, TN.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
4.0

Attendant was very helpful, knowledgeable, and friendly.

rachel F. 
Rating:
3.0

Do not cancel my reservation since I was 1 hour late picking up the truck. It was a pain and time consuming to go through the renal process again from the very start when I already had all the information in my reservation

Noel S. 
Rating:
5.0

This owner at this location went way up and beyond and helped me attach my vehicle to the trailer after the store has closed for the day. Superior customer service!!! Highest recommendation.

Shelby H. 
Rating:
5.0

Customer did not leave a comment.

Linda Bridges T. 
Rating:
5.0

Staff was excellent and made my rental pick up go very smooth. Helped hook up the trailer and made sure everything worked correctly. I wouldn't hesitate to use this location in the future and highly recommend them.

Eric V. 
Rating:
5.0

Dropped the truck off and met some wonderful people, what more could you ask.

Luther P. 
Rating:
3.0

Customer did not leave a comment.

chris H. 
Rating:
5.0

Customer did not leave a comment.

Dwight H. 
Rating:
5.0

Need after hours drop off instructions on the web site or automate the drop off process for after hours.

Geof T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
3.0

Friendly helpful staff. Quick transaction. Good experience

daniel H. 
Rating:
5.0

Customer did not leave a comment.

Cory R. 
Rating:
5.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

Customer did not leave a comment.

Luca A. 
Rating:
5.0

Nothing everything was good

PHILLIP W. 
Rating:
4.0

Customer did not leave a comment.

Jerome D. 
Rating:
5.0

Smooth out your website. It's clunky to use

Larry D. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

From what I've seen up there on the lot all the vehicles all the trailers all the towing trailers were clean well taken care of everything worked and they checked everything before you left to make sure everything worked but to help them out I did give my trailer a bubble bath before bringing it back

LISA B. 
Rating:
5.0

Customer did not leave a comment.

Kirsten V. 
Rating:
4.0

Customer did not leave a comment.

Johnnue K. 
Rating:
3.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Just wanted to say it was a holiday weekend and the drop site was not open and we hope that when they open they know where the trailer came from as the pick up site was also on the same holiday weekend, thanks!

donald M. 
Rating:
1.0

The person in charge refused to check the vehicle in to the Crossville location. He stated that the paperwork had errors on it from the Gadsden location. I went ahead and turned the vehicle in by phone.

Bennett H. 
Rating:
4.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Customer did not leave a comment.

Jon B. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
3.0

Customer did not leave a comment.

Wanda W. 
Rating:
3.0

Liked Ken. Very helpful, even on a Sunday they were open. Backed the trailer up and disconnected it was done in 10 minutes.

michael H. 
Rating:
5.0

Make sure reservations are verified, Went to pick truck up Saturday morning at 8, Once they found me in the system I was told it would be at least 12 before truck would be in. Ask rep at location to call another location and was able to get us taken care of after wasting time. Other than this experience was good.

chris A. 
Rating:
5.0

Great folks! Extremely helpful.

Darryl D. 
Rating:
5.0

Had an issue with the rental. I had rented (and confirmed) a 10' Truck. Agent said it had been changed to a 20' Truck with different pricing, which I did not want. She corrected the issue and adjusted the cost to be what I had agreed to. Agent was very helpful.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Alvin M. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Great experience, everything was arranged well by staff and our moving experience was great! Well done U-Haul!! Well done Crossville Tire and Appliance!

CRISS T. 
Rating:
5.0

This was not the scheduled drop-off location. The location we were given was closed and would not take the trailer so we had to find another location.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

CHERRIE F. 
Rating:
5.0

Customer did not leave a comment.

CHERRIE F. 
Rating:
5.0

Customer did not leave a comment.

Carla W. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

I've rented many uhauls in the past 2 years from various locations and I not been disappointed yet!

Barry W. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

annne C. 
Rating:
5.0

Customer service was great and very helpful.

LEE S. 
Rating:
5.0

Customer did not leave a comment.

KIM N. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

They are doing a great job

Chris R. 
No reviews have been submitted for this location.

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