Customer did not leave a comment.tela G.
Customer Reviews for CU Pack N Ship
U-Haul Truck Share 24/7© Location
Champaign, IL 61821
(3 Blocks West of Mattis on Springfield)
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Front end had vibration at around 65 miles per hour and steering was loose.Ron S.
Customer did not leave a comment.George P.
Customer did not leave a comment.April L.
Customer did not leave a comment.Joseph W.
Have all employees properly trained in how to rent vehicles.donald B.
Customer did not leave a comment.Bruce C.
Customer did not leave a comment.Preston C.
I have done several U-Haul rentals over the past few years (and I have used other companies for rentals too) - this was by far the easiest rental we have ever done! The person that assisted us with our pick up was excellent! We will use this location again!Daniel C.
Customer did not leave a comment.ryan W.
Truck was great. No equipment issues. Virtual pick-up and virtual return experience was horrendous. It took 30 minutes, 5 attempts, and 2 phone calls to complete the rental pick-up. For return, we couldn't manipulate the lock to secure the cargo door (where we leave the keys). It would have been easier and nicer to work with a customer rep in person, but the store was closed even though we picked up and returned during normal store hours (Sat 3pm pickup & Sun 12pm return). I hope to never have to use this version of the rental app again.Andy L.
Customer did not leave a comment.Letha M.
The truck should not have been rented in the condition it was in. The rear was dirty. The ramp fell out on the first pull. The roof leaked overnight during the rain, causing interior items to get wet. The truck was rough starting every time. overall, the truck was, in my opinion, at the end of its usable life for Uhaul.Brodie F.
Computers were very slow and took a long time to get order placed. The Guys were doing the best they couldRICHARD B.
Customer did not leave a comment.John H.
our UHaul was very muddy inside. Enough so that we had to clean it out before we loaded in our furniture. Also had to wait at the pick up location for 45 minutes because the opening manager was late to work. We also wanted an appliance dolly and it was not loaded into the truck. Very poor experience.Adam K.
Customer did not leave a comment.Christopher T.
Customer did not leave a comment.Renee S.
Customer did not leave a comment.Keith T.
Customer did not leave a comment.JEAN W.
Nothing there won't be a next time or a recommendation eitherTracy D.
Customer did not leave a comment.Tanesha R.
Staff was great at both locations.Anthony M.
Customer did not leave a comment.Charles L.
Customer did not leave a comment.Bayaan M.
Dropped truck after working hours hence no rating for drop off. I just have to guess.... lolPrince E.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.MELANIE M.
I was quoted $42.85 for going 10 miles. I returned the uhaul after refueling it and had went 15 miles. I was charged an extra $70 some odd dollars. I will not be using your services again, nor would I recommend anybody doing so.kristin M.
Unhappy I couldn't get the 26 truck which 2 was there had to get a 15 had to make two trips from Champaign to Chicago VERY UNHAPPY SPENT WAYYYY TO MUCH ON GAS....Need SOMETHING REFUNDED OR SEND A CHECK FOR INCONVENIENCING MY WHOLE TWO DAYS OF MOVING.Shereese T.
The system was down so they could not check in my rental. When I asked for a receipt of any sort, they refused and insisted that I trust them.Jason L.
I was told I may need to drive about 2 hours to get a truck. Thankfully that didn't happen but caused a lot of stress. I needed to wait while the cargo area was swept out. The gas was only half full so I needed to fill up before loading. Also not knowing how much gas my 500+ mile drive would consume, the truck was returned with 3/4's of a tank of gas which was an unnecessary additional cost to me. Customers should return trucks full.heather B.
Had a good experience overall. My only issue was that I was given a 26' truck when I'd ordered a 20'. I understand equipment availability issues, but it was more difficult to maneuver a larger vehicle in addition to having more difficulty securing my things. Employees at store were very friendly and helpful and the rental process went smoothly.Karen A.
Customer did not leave a comment.Eric D.
Keep hiring the sort of top-notch staff I worked with at this location. It couldn't have been any easier. The staff was very helpful, friendly, and competent. I will recommend this location to anyone I know for their moving needs.michael R.
Customer did not leave a comment.LIJUN L.
Although the employee who helped me was very helpful, the experience was not great. I was to rent the truck at 7am. The person who had the truck before did not return it on time and no one let me know. I wasn't able to pick up the truck until 10:00am. Also, the entire move I drove 6 miles and replaced the gas. The next day I discover that not only have I been charged for the truck I couldn't get on time, but I was also charged for 8 gallons of gas! So, I used a truck for 6 hours, drove only 6 miles, and I was charged almost $100. Not acceptable at all.jen P.
Customer did not leave a comment.angela S.
Only half tank of gas. We filled up for trip and returned with 3/4 tank of gas. Vehicles should be full when picked up and returned.Timothy W.
Customer did not leave a comment.Julie H.
Customer did not leave a comment.KENNETH H.
Get rid of the new online check in system. I have rented numerous trucks from you guys and always just dropped them and the keys. I had issues with putting the keys in the box after locking the truck and not being able to get back in to take your odometer picture which is a requirement to complete the process of proving you dropped it when you did. That was after having left and needing to drive all the way back for the geotag. I never had a hold on the $20 fee thats usually returned at this point, so it didn't apply THIS time, but I find the new system extremely self serving for the company. It only adds more inconvenience for the customer and gives the company an opportunity for further upcharges. I ended up sitting on hold at the facility with your customer service department to see what my next step should be. Thankfully the people I dealt with were more than accommodating. You should stick with one on one. That's where uhaul excels.CHRISTOPHER E.
This location was great. Employees were great to work with. Thank you.Myles K.
Customer did not leave a comment.PATRICIA H.
Customer did not leave a comment.kyle H.
Customer did not leave a comment.Jacob H.
Thank you!Donna B.
Everything went smoothly. Customer service was excellent. Thanks for a job well done!!JOHN B.
Customer did not leave a comment.Harold R.
Great service and had availability at the last minuteJames R.
Per mile rates are very high, would like to see different pricing optionsGottipati N.
I set a reservation to pick uhaul up at 6 pm. I recieved a phone call around 4 pm asking me to come in earlier because the store closes at 6 so I did but made sure to touch base on having the truck h til 6 pm the following day. On the following day I recieved a call around 4 pm again saying I was supposed to have dropped the truck off by 3 pm. The guy working was a complete ass and beyond disrespectful towards me even though I told him the situation and offered to show him my email for my reservation. I will never use uhaul again, i did the caller a favor and came back before 6 because I had finished luckily, yet he proceeded to be the persona of an unpleasant and unprofessional person.Elijah K.
The employees of this location were terrific and I highly recommend them. When we went to check our truck in after hours the phone system check in didn't work and I was on hold for more than 30 minutes trying to reach a person on your 24/7 phone line. We also had a malfunction with the truck and roadside assistance left us on hold for another 30 minutes. We never reached anyone to talk to after hours. The folks at the location were terrific about making it right the next day but I received no assistance from Uhaul after hours.Audra M.
I would prefer to take my business elsewhere and as such would not recommend Uhaul overall, the location has nothing to do with it. I'm not pleased with the policy changes that have been made regarding fueling and multiple references.Becky D.
Great experience!J ALICIA E.
Customer did not leave a comment.Suneeti J.
Customer did not leave a comment.Anthony D B.
Dropped of truck, handed key to cheerful employee entering the building 30 minutes prior to opening.Jonita T.
Customer did not leave a comment.sTEFANIE G.
Good overall experience, kinda disappointed that my reserved truck was not there and available when my pick up time came. But they worked with me and made my experience goodJoe L.
Maybe have another employee so wait time is lesssusan B.
I ordered two dollies. They gave me zero. When I went in to get them, they told me they didn't have any. I moved without a dolly. It sucked.David A.
Customer did not leave a comment.Matthew M.
Had a 9 am pickup time, personnel didn't show up until 9:10 am to unlock door and then still had to wait for them to "get ready." This was at 2901 W. Springfield, not the above location as U-haul split my contract see below. The pickup at 2206 W. Springfield location was great. Even though I had checked-in online with driver's license, etc... Had to go through every part of reservation. Truck didn't have all the ordered equipment in it. Pickup location didn't have all the materials ordered. Personnel could not figure out how to credit reservation back for missing furniture dolly and 3 dozen packing blankets, still got charged for them, haven't seen a credit to my credit card account yet. Thoroughly disgusted with service, so much for the $50 service guarantee about having everything ready on time. Probably will never see it. Although not a specific problem at this location, but a huge problem for U-haul corporation, I made a reservation at a single and specific store. At the time of the reservation, there was no indication that the items I was reserving might be located at another facility. Not until two days before the reserved pickup time did I receive a text message telling me that the items would be at a different location. In addition, U-haul split the contract making me go to two different locations to pick up the equipment I reserved. Absolutely disgusted with the service on the front end. Of course returning the equipment was a breeze, i guess because you already had my money. I doubt I ever see the credit for the equipment I never got and so much for the service guarantee by the franchise owners, personnel actually told me that the signature and the guarantee card wasn't the local owner, but the owner of U-haul. Absolutely ridiculous, don't count on me using U-haul again unless I see some kind of action to resolve these issues and somehow indicate that the service will be different in the future.Jonathan B.
Customer did not leave a comment.elias W.
Very helpful, efficient, and friendly staff. They made every step of the moving process easy.Amy B.
Customer did not leave a comment.Damiano B.
I was charged for an extra day despite the MyUhaul website stating that the day that I returned the truck was the expected due date. I was also charged $30 worth of unknown fees that I never agreed to.Austin S.
Customer did not leave a comment.James K.
Nothing! This was a perfect experience and the man at the counter does a fantastic job. He is pleasant and helpful every time I stop in.J ALICIA E.
Customer did not leave a comment.JASON C.
Customer did not leave a comment.phil L.
Customer did not leave a comment.ARIEANNA C.
Customer did not leave a comment.Howard S.
Customer did not leave a comment.Leslie G.
Customer did not leave a comment.Marsha L.
Customer did not leave a comment.Jeremy M.
Customer Service was good. I got a dump truck. Not very pleased with this experience. Or the last. Smh. Not sure if I'll use this company again.Takesha W.
Customer did not leave a comment.Wade C.
Customer did not leave a comment.Allen N.
Nothing, everything was great!Alicia E.
Customer did not leave a comment.Kevin M.
I paid for additional items that were not provided when I arrived to pick up the vehicle. The furniture pads and furniture dolly were not in the vehicle and the establishment was closed.Carolee D.
Customer did not leave a comment.JAMAR B.
Customer did not leave a comment.bryan W.
The signage along Springfield Avenue is not very noticeable and partially blocked by trees.Darcy R.
Great service agent. The very best and his attention to detailsNancy H.
Customer did not leave a comment.David S.
Customer did not leave a comment.Bhavesh P.
Customer did not leave a comment.tammy P.
Customer did not leave a comment.Craig V.
Customer did not leave a comment.karlyne H.
Customer did not leave a comment.Elizabeth W.
Customer did not leave a comment.Kevin E.
Customer did not leave a comment.thomas B.
Customer did not leave a comment.JAMES C.
I was just commenting to my wife how convenient it was to have a U-Haul nearby. The staff was super friendly. Perfect experience for us. No surprises with bill.STEVE R.
Customer did not leave a comment.Cathryn H.