Customer Reviews for Daehlins Service
(U-Haul Neighborhood Dealer)

626 reviews

703 21st St   Monroe, WI 53566
(Hwy 69)

(608) 329-7766

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(608) 329-7766

703 21st St
Monroe, WI 53566
(Hwy 69)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Usually rent from rent a center in Monroe this was by far a better experience. Better service! Had no problem with me parking my car there. Definitely the only place I would go in Monroe!

Joseph S. 
Rating:
3.0

Have them explain the process for drop off better and give a receipt when you pay as I paid more than what my receipt shows after it was checked in

Kim T. 
Rating:
4.0

Customer did not leave a comment.

Nic W. 
Rating:
5.0

Customer did not leave a comment.

EDWIN B. 
Rating:
5.0

Customer did not leave a comment.

QUENTON H. 
Rating:
5.0

Have a larger selection of trailers to rent. The trailer I rented was way overkill for what I needed. Otherwise, excellent service.

dave W. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Neat & Tidy movers were excellent! Very nice & careful with my things.

LORI U. 
Rating:
5.0

I don't think there's anything you can do to improve and a wonderful experience I've been back three times

SHANO F. 
Rating:
5.0

Customer did not leave a comment.

ROBERTEDWARD LEE D. 
Rating:
5.0

Nothing at all! Everything was amazing!

PARIS Z. 
Rating:
5.0

Great service, vehicle is clean and well maintained.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

QUENTIN H. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

We will be renting through there again the man was wonderful he helped us with anything we needed

SHANO F. 
Rating:
3.0

Customer did not leave a comment.

Kevin L. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

roger S. 
Rating:
5.0

I made a reservation for equipment pick up in 1023 Harlem Rd Machesney Park, IL 61115. U haul rep called me a day before pick up that my pick up location changed to Monroe Wisconsin a 50 Mile drive per way from my previous confirmed reservation. They made the change knowing that all my plans were set already and I can't cancel my reservation. What's the sense of making a reservation if they will change it last minute.

Alvin M. 
Rating:
3.0

My truck was not available at my location at my requested time. (I know this is a possibility, but it is a hardship that could be improved) I had to drive 1h15m to get a truck and then another hour to get a tow dolly and then an hour back to my home to load the truck. Somewhere in there someone changed my drop off location as well and I was on hold for nearly an hour to correct that.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN S. 
Rating:
5.0

Customer did not leave a comment.

BUTCH W. 
Rating:
5.0

This message is for whoever emails hours after we have picked up our trailer telling us there is a possibility of a $50 fine for NOT picking it up. What is the problem???

RICHARD H. 
Rating:
5.0

Nothing at this time. Friendly and courteous ane explained everything in detail.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Clayton J. 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY C. 
Rating:
5.0

The rental from Daehlins Service saved my move. The staff was fantastic!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

GLEN C. 
Rating:
5.0

Friendly staff. Like renting here.

Brian J. 
Rating:
5.0

Love the customer service at Daehlin's. Thanks John for taking care of our trailer needs. It's the texts we receive every trip from other sources that are very annoying. We know what to do. Been doin' it for years.

RICHARD H. 
Rating:
5.0

none

DEB B. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

JERALD T. 
Rating:
5.0

Customer did not leave a comment.

LEHMAN M. 
Rating:
5.0

Customer did not leave a comment.

LEANOR R. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Was not open at drop off but spoke w them on the phone. Very nice and helpful

Macey K. 
Rating:
4.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Update pictures/images of uhaul so customers are able to see any imperfections of the vehicle before removing from the lot. The images that are currently being used are very blurry and doesn't show most of the imperfections/ damage.

Janene V. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Jovan M. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

EDWIN B. 
Rating:
5.0

nothing

DEB B. 
Rating:
5.0

Perfect service !

Ken B. 
Rating:
5.0

Nothing in my opinion, as the service that I received was above and beyond the best.

Dennis L. 
Rating:
1.0

There was garbage left in the cab, and then I was charged an additional $12 after dropping the rental off. But what is the real reason for this negative review is that my card was charged twice for the entire trip because U-Haul reserved the entire amount, then charged me. My bank account is negative $300+ until the reserve is lifted hopefully sometime in the next few days.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
2.0

Was verbally quoted wrong pricing when reserving over the phone from when I actually picked up the van.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

laura S. 
Rating:
5.0

Have hourly rentals. Only used it less the three hours and at $40 dollars if I could of found a trailer rental cheaper at the time I would of went there.

richard T. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
2.0

smoke free inviroment, , thats really all i want to say about it.

Tim L. 
Rating:
1.0

3 people in the shop, no one was wearing a mask and one guy was smoking inside the very small entry area. Could barely breathe because of it and couldn't wait to get out of there.

david R. 
Rating:
5.0

Have a twelve foot trailer that truly a 12' trailer that you can put a 12' object in and close the doors

richard T. 
Rating:
5.0

Can't think of anything

GREG W. 
Rating:
4.0

Customer did not leave a comment.

roy N. 
Rating:
5.0

Nothing

Lawrance R. 
Rating:
1.0

Customer did not leave a comment.

RON E. 
Rating:
5.0

As always a great experience dealing with Doug. Never leave without a good laugh 😆. Thanks Doug

RICHARD H. 
Rating:
3.0

Interior windshield was dirty and fogged up easily. Box had dirt in loft area and rope tied and cut in railing. Unable to get refund for unused boxes due to non standard receipt issued by dealer.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

JOE M. 
Rating:
2.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Estacia F. 
Rating:
5.0

This location has been wonderful to us as customers. We always rent from this location

JEFF H. 
Rating:
5.0

Customer did not leave a comment.

JAYME J. 
Rating:
5.0

The worker was very helpful and showed me how to hook up the trailer correctly. This was my first time and I appreciate the guidance and answering my questions.

darryl H. 
Rating:
5.0

Very nice experience! Very nice gentleman that worked with us on our rental! Would highly recommend this service to others!

DONETTE S. 
Rating:
5.0

John was wonderful to work with an d a great help. I would recommend Daehlin's to everyone.

PAUL M. 
Rating:
5.0

Stay the same.

ROGER W. 
Rating:
3.0

Customer did not leave a comment.

SONJA H. 
Rating:
5.0

Customer did not leave a comment.

ED B. 
Rating:
5.0

Very nice people and great prices friendly atmosphere and best of all they have a friendly welcoming cat that loves attention .....

ANGELA G. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
2.0

No one had on a mask, a black cat was roaming around the tight space

Phyllis G. 
Rating:
5.0

Keep up the great work!

John D. 
Rating:
5.0

Really nice customer service.

CHRISTINE B. 
Rating:
4.0

Steering/alignment was off.

Lisa K. 
Rating:
4.0

Doug was great! Very informed. Too bad we had to travel to Monroe WI, to get this trailer. Freeport IL is where we came from. There are like 5 or 6 U-Haul places in Freeport and none had a 4'X8" trailer for us to pick up?

Daniel J. 
Rating:
5.0

It was an excellent Experience ! I appreciate that he was able to get me a truck during such a busy time!! (college move-in) Thank-you!!

MICHELE B. 
Rating:
5.0

Good the way it is.

CHARLES E. 
Rating:
5.0

Customer did not leave a comment.

MIKE D. 
Rating:
5.0

Customer did not leave a comment.

EDWIN B. 
Rating:
5.0

Customer did not leave a comment.

DALIBOR S. 
Rating:
4.0

Daehlins was very helpful and TRUTHFUL. They were straight with us unlike your website. I was hung up on by NASTY female when we tried to reserve a trailer and I was more or less called a liar and when I asked for a manager got hung up on. I will never go on line again and tell others not too. I will inform others on this. Thank God for Daehlins

SHEILAH D. 
Rating:
5.0

Customer did not leave a comment.

Penny S. 
Rating:
5.0

This team is outstanding. I will be doing business with them again!

roden S. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

N/a

URAN M. 
Rating:
5.0

Great rental experience. The staff at the pickup and drop off points were very helpful and great to work with.

Dennis L. 
No reviews have been submitted for this location.

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