I made my reservation weeks in advance to guarantee I would get what I needed. On pickup day The size of truck I reserved was not available. Reserved a one-way rental….not available as I had to return it. This cost me double the mileage and fuel. Extremely disappointed with the uhaul reservation system. I called the district reservation manager and she agreed the system is grossly inaccurate and inadequate.
Colin P.
Customer Reviews for Daisy Mart Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was supposed to pick up a truck in Hanover for 2 days and U-Haul changed my reservation to 1 day and I had to pick it up in Kincardine. I've sent e mails asking for a representative to contact me about reimbursement for the kms from Kincardine to Hanover no call. I would NEVER recommend U-Haul to anyone.
ANDREW P.Lack of communication around the billing system, asked for credit card day of pick up and then upon returning it
Scott C.Owners are rude and unprofessional. Had Their masks off while we were in the store with them. No customer service skills and almost no knowledge of uhaul products - every single question about booking was answered with “check the website we don't knowâ€. They never told us a return time and then charged us $85 for bringing it back a few hours late. I will never be returning to this location and will be sharing my experience with others
Sarah N.The staff was great and the truck was the perfect size. I will be renting it again.
DENNIS C.No inspection before leaving the location Person in charge not willing to move dolly into the truck Had to drive over an hour to pick up the truck. Not even close to the preferred location Pretty pathetic
Susan T.They had no idea how to hook up the trailer. We figured it out and I was on my way. The only positive I can give is that they are close to my home.
Steve M.Front tires had some good tread but were starting to wear a little on the outside . Otherwise great service. Thanks UHaul!
John S.Completed all the booking and checkin online. “System glitch†had me doing it again by phone with an agent from the location. Spent approximately an hour to pickup trailer. Trailer lights did not work.
Michael W.Easy rental!
Brad C.Great and fast serviceðŸ‘🌟🌟🌟🌟🌟
Henry H.I will never rent from Daisy Mart Esso Kincardine ever again. No one contacted me to confirm my rental even though I reserved a week in advance. When I go there day of, the equipment wasn't there and instead of apologizing, he went immediately to defense saying it wasn't verified to me, and gave me the uhaul 1800 number and told me to call them to figure it out myself. Very disappointed with this service.
Kristen M.Make web site say you need to get a message or email or something or the reservation is not complete.
kirk R.Amazing friendly service, got dispatched in no time and my car was sitting in the parking all day for free, what else i could say for hospitality and service, definitely recommend and check out their store it outclass
MUHAMMAD G.Debit machine was not working..got charged extra for paying in cash
Samuel B.They didn't have a dedicated counter so we stood in front of a display of bongs and other smoking paraphernalia. When we went to hook up a trailer, they just said, "There it is, are you OK?" If i wasn't experienced with towing and with your trailers in particular. I would have been sunk. No explanation, no walk around, nothing.
Rodney G.There is a pandemic COVID-19 going on. The two men at this store were not wearing masks. There is Plexiglass up at the counter but he kept having me go to the other end of the counter to finish the transaction where there is no Plexiglass. The truck had french fries on the floor when I was asked to move it to the front of the store. It had been dropped off after hours the night before and not cleaned yet when I picked it up 30 minutes latter than my scheduled pick up time. So I know it was not disinfected between customers. I did all my checkout on line to save time at the pick up and reduce contact with people. It took over 30 minutes to check out the truck while having to be in the store with customers coming and going and some not wearing masks. The one man was very friendly and did his best. The other man not so friendly.
Ron R.The trailer we rented smelled like manure. All our furniture smelled after.
Corey B.Everything was great!!
David D.Service was great.
Steve T.Great service. No time wasted. Truck in good shape and clean as a whistle.
doug G.Very angry did not get the deal I was promised. Only 22 to 25 bucks but maybe more..not the point... four phone calls! And I still got screwed over. I'm at 416 605 1837
Allan L.Location was the wrong location for my pick up. It cost me 3 hrs of my time. Irrespective of that, the place was dirty and the owner who serviced me was awful. He tried to scam me out of the dozen blankets I preordered and I had to force the issue in order to get them.
Craig M.It was nice to have the service but information was not kept up to date as we had been told we would be.
velaine S.There was dead bugs in the truck, also had a horrible time trying to pick up with the mobile app. We had to change locations to pick up because we could not get it verified with the agent. First it was because the drivers license picture did not look the same as the picture I took, we had to send about 5 seperate pictures. I told her it was a 5 year difference from the photos, she said that was not the problem. She had problem with verifying the alternate contact, I told her twice that the ones we put down would not answer and I have to give her two new ones. She did not take the new ones and cancelled the chat and said we need to go to a different location to get it verified in person. It took us 2 hours to get the uhaul when it was already a busy moving day for us. All while this happened we were on the phone with a representative from uhaul who was helping us, and even she said the agent was being rude and making things frustrating for us.
JACOBMICHAEL K.The truck battery was dead. Needed to be boosted. The guy working there didn't know how to open the hood or how to hook up the jumper cables. They only had 6 blankets not the 24 I had ordered. Truck drove horribly. Very disappointing experience
Andrew B.Nothing, everything was fine.
doug G.14 dollars for gas .to move the gas needle from the left of 3/8 to 1/16. he charge me is not right
Robbie F.Very polite service. Vehicle was ready to go when I needed it. Would use again.
LINDA M.The Owner and Staff at this Uhaul location were, polite, expeditious and accommodating. Would highly recommend them to any one in need of extra moving space.
heather C.Good people to deal with, hassel free.
Matt H.Very helpful and pleasant people to work with.
Sandra B.The blankets I rented came out of a plastic bag and were wet dirty and had and smelt like mold. Didn't want to use them because they were that wet and filthy. Shouldn't have even been given to customers. Also there were blankets already laying all over the floor in the back of the truck and a dolly.
robert J.I made me reservation online the day before and when I arrived the vehicle I rented was buried in snow. I had to ask the person running the rental pick-up location/gas bar to clear it off for me. It wouldn't have been done had I not asked. In my opinion my rental should have been cleared of snow and ready for me. Then, since the vehicle wasn't equipped with snow tires, it took us 15 minutes to get it out of the parking spot and again had to ask for help. It was basically a half hour after I arrived that I was on the road. Overall the truck was suitable for what I needed it for but I think that this particular location needs to be more attentive to their fleet, especially in the winter months.
Melissa L.Was told I would have to pay double the rental and insurance fee to have someone else drive it, asked for our license, insurance and registration for OUR car, and insisted we couldn't drop off the vehicle at the Stratford location and we'd have to take it to Kitchener.
Cameron R.Very friendly customer service.?
Rob B.Some snow and ice on the windshield Cracked windshield.
Stephen S.Make prices consistent. Stop shady tactics. I will never use uhaul again.
Mathew R.They need to look after uhal customers. Make sure paperwork is filled out and walk vehicle with custoner. They need to check inside vehicle cab to insure it is clean
donna U.The dealer charged for 5 days instead of 4 days. The trailer was not available for pickup at the given time. The dealer charged insurance when we declined. The dealer never came out and did a walk around of the trailer and give instructions on how to hook it up or the check proper operation.
Sandy T.Sweep truck and vacuum potato chip before giving to customer
Gary S.Owner was bang on. Quickly booked and had unit at the door
Daniel M.I've rented 3 times from this location. Always have the truck I need.
David P.Find a new dealer Totally unexceptable dealing with people Location was philthy - they had a huge display of bongs and drug paraphernalia for sale right at the front counter The person responsible for the U-Haul check-in isn't even at the location and the man running the store can't use a computer They never came out to inspect equipment or make sure we had the right one?!
Joanne C.These guys are good people.
Jeffrey L.Helpful for one-way rentals from to GTA to Kincardine.
marion R.The owner was not very nice or helpful. He said his computer had not been working that morning, I was to pick up my truck at 9, I wait over 15 mins before he decided to do a manual (paper) rental contract. He said he already did another manual rental contract for another customer that morning. Why I had to wait so long before he decided to do it, i have no idea. He proceeded to slowly enter the information, he obviously didn't know how to fill out the contract. He very poorly explained any of the contract information, gave me the keys and didn't even bother to show me where the truck was. As I was about to pull away, he came outside and said his computer was now working and I could pay for the rental. I wanted to pay visa and after multiple attempt to process the card (his visa machine was not working either) he demanded that I pay cash or I couldn't take the truck. Ofcourse i didn't have the cash on me and was forced to use the back machine in his gas station, occurring a service fee on that as well. He charged an extra $100 since I was forced to pay in cash, he said I would get it back when I returned the truck to the next location. I did not get the money back at the next location and was told it would be mailed to me in 3 weeks! It took over 45 minutes to get the moving truck. I will never return to that location ever and I will tell everyone I know to avoid going to that business for anything, rental truck or otherwise.
Valerie C.We where overcharged by a day and amount per km.
Emerson B.The only problem that we had was not related to the personnel or to any pickup or dropoff point but for the UHaul service in general. We had booked the truck for pickup at 10:30am but we received an email the day before and our pickup was re-scheduled to 12pm. These things should not happen because we had already made our plans which had to be delayed by 1.5hours and we also ended up delaying a lot that night because of this re-schedule.
Alexia P.This is the only drop off location in Kincardine. It is ok since business is low. The other location on King Street Travertine (Kincardine) is really filthy, but has a garage. Place was not open on Saturday.
ARUN P.Very pleased with our experience. Friendly & accommodating staff in Kincardine. Will rent again!
Sean B.Nothing it was fine.
Alexander P.Friendly
SCOTT S.The guy was pretty rude and didn't treat me with respect all because of my young age.
Katelyn R.Knowledgeable staff and very willing to help.
brad C.This location is a great place to do business with.
SCOTT S.Just un organized as to where to put the trailer. No jack available to unhook trailer.
Dragomir T.Keep up what you are doi
gerald S.