100% recommend! Some of the sweetest people I have ever met and very helpful in hard times! The storage unit is just what we needed and the area was well maintained!
Katie C. | Overall Experience
Customer Reviews for Dalzell Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The biggest issue I had was that I was only given the option (from the app) to choose a 15 ft and 20 ft U-Haul, but the U-Haul we got was 10 feet. I was so tired and we needed to move. I don't know that I can be reimbursed the difference between a 10 ft and a 15 ft U-Haul, but if I could then I would give a higher rating.
Beverly U.My truck got double booked. had to wait 3 hours after driving from NC to SC to get another truck that was way bigger then what i needed.
Brandon C.This location has no bearing on the gentleman that owns the property he allows Uhaul to use. I had so many problems the night before as they changed my locations several times and I was on phone several hrs only to learn new location had no truck. That's how I got the last location with no one there but the truck and 5 people were booked for same truck at 9 am!!! We had to call business owner who came to help us as I was there first as others were arriving fir same truck!! Though it took him awhile due to having to leave his business to help us, he was most helpful. Still, because of Uhaul we never got the 9 am pick up until 12:30?pm!!! Huge delay as I had to drive from SC to WNY….over 12,plus hours. Used your service twice in 2018 and gave excellent reviews. This time was a nightmare. Again, no fault of the property owner. I wish I could say something good as far as Uhaul, but even phone reps were rude and giving me new locations that actually had no trucks available. This I learned only by calling back and one rep realized the error, thankfully. I'll still use Uhaul over any other company, but this experience was bad in many ways.
Denae S.There was no personnel at this site.
Julia W.We rented a uhual enough in advance to ensure availability. However we got to the location to pick it up and they had relocated our reservation. We went to that location to pick up our reservation and the lock was rusted and required 20 minutes of wiggling to get open. Once we got the key we checked the truck and the hand truck we also reserved was not available. We were still charged for the hand truck even though we communicated it was not available. This is the 2nd time this has happened so we will not be using this company any more.
Keyna D.The letter lock housing the truck key was extremely difficult to open and in a location where I had to sit on a cattle fence gate to operate.
Michael J.I am very pleased with everyone I had a reason to deal with at that storage center. The only reason I vacated it was because I moved 38 miles away and with the price of gas nowadays, I had to find storage that was nearer to where I now live. Great people to do business with.
Sheri H. | Overall ExperienceNot charge extra mileage when you are already charging a fortune to rent a truck to begin with. Especially during the troubling times that this nation is experiencing with COVID.
cjhristopher L.App made it very easy to return truck. The physical area was well marked and instructions were clear.
Marie N.Everyone was so friendly!
Adam G.Staff was very friendly and had the truck ready for us.
amy T.Very friendly and understanding with junk I had to return to him that was rented up north!!
Roger P.Was perfect for what I needed it for.
david M.It was fun to drive.
Mark G.Awesome experience
Tyrone A.Exceptional service, knowledge, professional and helpful. This location exceeded any and all expectations.
D M S.Location on Android device would not work, making self check in impossibly.
DAVID H.Excellent, Friendly, fast service! Highly recommend to anyone who needs to haul something!
Taritha B.Checking out was a breeze. Told them about the truck problems and they said they would look into it. Thank you
Rhonda A.They are amazing! Super helpful and super friendly!
KRISTINA C.No problems easy drop off.
Wray W.Awesome customer service, quick and friendly.
aaron W.Even though I did not utilize this facility, the staff were helpful and booking the facility was quick and easy.
Privacy R. | First ImpressionsProvide more information about how to use the "Tow/Haul" engine braking and how the engine automatically down-shifts. This is especially needed because I went through the mountains of Tennessee. It was not obvious how to operate the engine breaking. Every time the driver used the breaks that the transmission would change to a lower gear, revving the engine. The engine brake did not want to stop when the driver pressed on the gas, just revved the engine further without returning to the previous higher gear. This made the drive through the mountains difficult and dangerous.
Patrick R.Professional service that answered my questions and insured I understood everything before making my purchase
CLEVELAND B.Absolutely phenomenal experience
jeffrey F.There was nothing to improve at this location! Wonderful service was given. Everyone there was friendly, professional. I have been to many U-haul rentals and this was by far the best. Would definitely recommend this location!
JOANNE B.Service was excellent. People were wonderful and helpful.
Ned R.The truck has issues; the lights are very dim at night. when driving you have to keep the wheel turn left to keep it going straight..
Nicky R.They are very friendly with people and they make sure that your needs are met.
ALAN G.Trucks need routine maintenance.Mirror broken on passenger side of truck.Had to use duct tape to keep it in place.
ricky R.The trailer was dropped off outside of business hours so I don't know much about this location. There is a key drop box outside where we placed the contract after parking the trailer.
Ashlee V.Reduce the outrageous pricing for rentals
Ryan M.You would think that software would not be such an issue when trying to pick up a vehicle. And, the trailer was as far back on their property as it could possibly be. It was also between vehicles and a 6' high chain link fence. I'm glad I didn't cause any additional scratches or dents when pulling out.
MICAH A.I have never seen such great customer service in my life. Owner is a pleasure to deal with and went way out of the way to meet our needs. Highly recommend.
Privacy R. | First ImpressionsService was great; fast
Juan B.Wish I had gotten a bigger one but I`m still satisfied overall.
TAMEKA A. | First ImpressionsThe manager noticed I have a 7-prong RV connector. A few minutes later, I'd purchased a 4-prong adapter for a great price. He even installed it for me! Very quick & painless.
ROB R.great experience!-- very helpful!
RONALD W.Bobby was absolutely amazing to work with. He was very nice and upbeat despite the fact that it was 96* and it was only 9:30 in the morning. I will definitely use this location again.
Susan P.Nice courteous. Very helpful
DEBORAH M.Nothing. We love Cook's! Their drop off policy is awesome as well.
Jerrica G.The gentleman I dealt with (Bobby), was very knowledgeable and helpful. I brought the unit I had rented back in the rain, Bobby met me at the truck with an umbrella. Now that's customer service you just don't see anymore.
MARY S.I couldn't be any more satisfied. The truck was in great shape and the staff was excellent. The gentlemen working in the store conducted business with the utmost professionalism while maintaining a very welcoming and friendly enviornment. When I need a truck in the future, this will be the first place I will look. Also, if anyone that I know is in need of a moving truck, I would not hesitate to send them here.
JOHN B.Nothing, very friendly staff.
RYAN B.Outstanding customer service. Team went out of their way to help us get settled. The unit was very clean and well maintained. Would definitely recommend this facility to others.
Privacy R. | First Impressions