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Adjahi S
Customer Reviews for Darrels Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was overrun with cats inside (perhaps two dozen), the smell was absolutely awful, and I actually held my breath as much as I could the few minutes I had to be inside. The couple working there were nice but it was so disgusting inside it was truly unbelievable! The U-Haul app was horrible as well. It took me nearly 45min to check-in online (and it still asked me to go inside where the nice cat couple could finish the process—so why do it online at all?!?) and when I dropped it off, it wouldn’t save the pics of the truck so that I could complete the return. Finally I just gave up, locked the doors, dropped off the key in the drop box, and left. We’ll see what U-Haul bills me. I never want to use U-Haul again!!
Jason WOwners were super helpful and worked with me to make sure I had what I needed.
connie hGreat people always helpful!!!
Russell SGreat people and I love cats !!always helpful used 12 times in last few years and they are only u haul I use!!!!!
Russell SThis location is nasty. They have it like a cat sanctuary. It is dirty and disgusting. There’s cats everywhere on the inside of the building I would not recommend this location and the smell is just horrible and unbearable.
Leann LCan get lost as to where to park truck when they are closed
Mioshia MGreat people great customer service always!!
Russell SGreat customer service!! wonderful folks!!
Russell SGreat people!!always helpful!!
Russell SThe location was fine. The problem we had was that the email sent me to a different address that was 30 mins out of the way. This caused us to be late to the house and the movers were waiting. It was quite an inconvenience.
ETHAN CMy u-haul never made it off my street, 8 inch slice in the middle of the car carrier tire with metal belts poking through, 3 hour later it’s repaired, safety latch on right side ramp completely busted off and had to be tied on with the cord of my vacuum cleaner after almost falling off trailer, 2 phone calls made for pulling over on a soft shoulder and got stuck, I had road side servic and your associate said it would be a $450 charge, WHY?? Got stuck on a second soft shoulder and again tried using my road side service, was told a second time the cost will be $450, WHY. ?? I paid 2 men in a diesel $100 to pull me out !!!! All has been documented on my account by associate at u haul return and they could not believe my luck, I had u- haul insurance also but not matter what I had I was left in the road like roadkill by u- haul, I was 7 hours behind getting to my destination very aggravated and annoyed to say the least and had my registered service Labrador retriever in the vehicle with me, IM NOT HAPPY AT THIS POINT but though of u-haul for my moving needs, thanks for the survey and don’t wish this kind oh hell to anyone traveling with very unsafe conditions, Scott m Thomas, 813-365-0137. 😡😡😡😡
SCOTT THave the truck available at the promised location
Vernon AThe location in question walking in, I'm greeting by over 10 cats. Which just smells terribly by cat urine, but that's their business. My problem was my appliance dolly. As I'm loading my washer/dryer I notice that I get a strong smell of cat urine. Surprise I don't have cats. The strap on the dolly was covered in so much cat urine you could smell it across the house.
KEVIN SThe upgraded to a larger size due to limited availability. But they neglected to explain the SUBSTANTIAL extra costs associated to operating their largest truck and the limitations due to its size. I ended up paying nearly 1000 more without budgeting for it. Very stressful experience.
Gerardo ZThe trailer was a piece of junk. The rivets in the back corner were falling out and missing, seems were open because the caulking had shrunk. It leaked to the inside and got my stuff wet because of this issue. I would like a refund.
Justin TThere are literally 15+ cats in this business location. It reeks of cat piss and there is a ton of cat hair in the air. I would not recommend this place to my worst enemy.
Kierra JWarn people that the check in process is a bit involved so we leave time for taking pictures, etc
Jennifer LNothing,
Percy EOut of stock on some dollys/hand held equipment. Overall great experience
Alexander SEverything about the uhaul was excellent. The office was full of cats about 30 and an overwhelming smell hits u in the face when u walk in and it was hot in there. I couldn’t hardly breathe. The owners was very nice.just the strong urine cat smell
Karen SThe gentleman was extremely pleasant and helpful.
jenny aWhen we entered the property there were at least 20 cats roaming around and jumping all over everything! It smelled like cat pee so bad it was hard to breathe. When I got the truck it’s smelled horrible in the back and the floor was very sticky! I had to sweep and mop the truck out before putting my things in it. The smell stayed on all of my boxes and belongings!
Maritza Athey had over 20 cats IN THE BUILDING and it smelled like cat urine. Horrendous. Almost walked out without getting rental.
Scott EHORRIBLE, should not be a place of business. There was at least 15 cats roaming the lobby. I have a video of cats laid out of desk. The employee frustrated with me because I was afraid to move away from the front door. The lobby smelled awful and there were bugs crawling on me. Yuck
ALEEYAH CSuper fast customer service clean truck
John RI counted 42 cats in the office, but I’m sure I missed a few. It’s an understatement to say the look and smell of this location did NOT speak well for U-Haul. On a brighter note, however, the equipment was good!
Steven SLess cats
Christopher SMade it very easy to return the truck!
Curtis TWonderful customer service
Amber NThe U-Haul was dirty and the last person did not fill gas so when I returned the U-Haul I got charged $30 - not right when the person before lied about the gas level.
Derrick WGreat customer service and equipment was good as well..
Monique BMost disgustingly dirty business I have ever been in. Cats everywhere! 20 or more of them! Litter box spilled all over dirty gross floor, broken tiles, dust, nasty!!!! DO NOT GO THERE!
Kenneth EGet rid of the 15 cats that live in the room where you have To go to rent the equipment. The smell will gag you! As far as the lady that set up my rental, she was very, very nice. I’m sorry, this is being honest.
David MIf I could give UHaul 0 stars, I would. We were taking a 10’ truck from Tampa to Chicago, roughly a ~1200 mile drive. Not only did they give us a 15’ truck we didn’t ask for, they charged us more for it. The truck had a one foot crack on the passenger side that whistled (loudly) for the duration of the entire trip. The trucks lights barely worked. The trucks transmission also didn’t work; while we were traveling at roughly 70mph on a highway, the gearshift slipped into neutral from drive. Luckily, my partner has experience with this sort of thing, and was able to bring it off to the side of the highway without trouble, only the mental scarring. The truck also slipped from reverse to drive while in the alleyway of our apartment. Luckily nothing happened, but this is completely unacceptable. I truly hope no one ever rents from UHAUL as they are death traps. Also, the company is very difficult to get any help or response from, as we are currently trying to contact corporate to explain the situation, and they blamed us for the trouble of the truck they gave us.
Hunter DThe truck was not in a good condition. Water leaked inside the storage compartment from the top on the drivers side. It also made knocking noises when turning so was worried the whole time driving that the ball joint would break.
Amit PThe place smelled like a litter box and there were about 40 cats just allowed to use the entire building as a litter box.
Price DOffer senior discounts. Thank you for your service.
MaryJo AIt was supposed to be a 24/7 location but they block their driveway at night so I couldn’t drop off the truck.
Michael FThe Service was Great 💪🏿💯🙏🏿🏝🌞
hugo sN/A
JOANNA GThe online check in process took almost an hour and cut into my reservation time. Not happy about that
chris WThis business has an abundance of cats inside of the business. The smell of the place is just absolutely disgusting. If you are allergic to cats like I am, I would definitely stay away from this business. The cat lady that assisted me was extremely rude and acted like I was interrupting her very important solitaire game. Not a place I would recommend unless you're filming a horror movie.
STEPHEN RI was over charged for the dolly. I was charged $12.00 instead of the $10.00 I was told. The truck was very very dirty inside when we picked it up.
OLIVIA A24/7 dropoff access could be improved - difficult to park and leave the trailer
WALTER SIt took over an hour to call customer service on Saturday. They say something was wrong with my order. They Tinkered with the order and said you will have no more problems, if you load the App. When i arrived at 10am, i had to wait 45 minutes for the App to give me the code to get the Key. The Van pulls to the left, shaking most of the time, go over any bumps on the road and the vehicle feels like it's going to make you lose control. I had to drive it at 60mph in the Right lane for the entire trip. When i returned the van where i picked it up. It took another hour to return it. The picture of the odometer and fuel gauge was NOT LOADING. I used www.uhaul/share to Return the Van. All in All WORSE TIME RENTING A VEHICLE. In Maryland, Uhaul has a machine at thier locations that you type in your online order number, pay with your credit card, and out pops your Key, 10 minutes tops.
MARK SAll good
Lester OApp is charging $25 for " possible cleaning" when both cab and box are clean.
MICHAEL MThe location opens at 9am not 830.
CHRISTOPHER NKeep up the good service !
Andrew GEntrance off side street is not immediately evident. Took a Google Earth search to figure out how to get in there with a trailer
Seth HWe dropped after hours
CARLOS HWe dropped off by phone. Wonderful service. No need to work around office hours. Location has great access.
Marcos RCheck the air conditioner. We had no air conditioner blowing warm
Dawn KNothing. Everything was great.
Kevin BThe customer service was amazing.
Bersy S