Nothing. Good all around.Tony F.
Customer Reviews for Daves Certified Service
(U-Haul Neighborhood Dealer)
Appleton, WI 54911
(N Of Wisconsin Av)
Services at this Location:
8:30 am - 12 pm / 12:30 pm - 4 pm
- Saturday8 am–12 pm
8 am–11 am
Special Operating Hours
- 3/26/2023: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SHERRI B.
Customer did not leave a comment.JOHN L.
It took well over 30 minutes to sign the rental documents and get the keys. They also did not have any of the additional items that I had reserved (blankets, dollys etc.)Kaitlyn V.
Didn't know until I got there for the rental that I would have to do 20 minutes of online registration to get ready to take the truck. It made me take pictures, do a phone call, enter a ton of info on my phone and at the end it had me walk inside to get the keys...if you're going to have people use their phone, ask for all the info up front when you reserve the rental. Truck running lights didn't work, and gas was only at 1/4 tank. Why would it not be full and return it full? I paid for 2 dozen moving blankets and wasn't informed until i picked up the truck they weren't available. That was wildly inconvenient to go have to buy them after my rental already started and I had movers waiting. I spent at least an hour between getting gas, registering to get the rental, and taking all the drop off pictures and documentation. Not a quick and easy process.Jeremy K.
Customer did not leave a comment.Kathy V.
Customer did not leave a comment.TRAVIS S.
Only issue is that the invoice said I would be charged $122, but my card was charged 184. Yet to be resolved, but will update if/ when it isJosh G.
Customer did not leave a comment.Cheng V.
Customer did not leave a comment.KEITH C.
Customer did not leave a comment.Bryce L.
Customer did not leave a comment.Lance P.
I have rented from Dave before - he is always friendly and easy to work with. Allowed an early pickup this time.RUSSELL U.
Customer did not leave a comment.JOSHUA S.
I was completely satisfiedJames B.
Customer did not leave a comment.Christian R.
Customer did not leave a comment.Roxanne D.
Dave was very helpful. He answered the phone and answered all my questions and said he'll get me a receipt and take care of everything. Pleasure to work with!Janelle F.
Nothing, great service!Karen W.
Customer did not leave a comment.Grace S.
Customer did not leave a comment.Kathryn H.
The app to check in didn't work. Place was closed. Ended up just having to put my keys in drop box and go ( no instructions where ever given as to what I should do?STACEY J.
Be proactive and let them know if where they are going to rent from has their item and if not where they can go to get the one the need to rent.SCOTT F.
Awesome service great customer serviceALTON G.
Dave is sweet older gentleman. Made things easy.Kori A.
Customer did not leave a comment.Scott C.
The personal was inside the office, the singat the was on the closed side, His car was parked right in of office door, i taped my car horn many time but he did not come out check until I decided to check the door and looked in side , the gentleman was behind his deck. I told of the returned trailer He the told to unhook the trailer and push it to the side of parking lot. Not helpful at all.TSONG SAWH L.
Customer did not leave a comment.Alexander C.
Let me start by saying the owner was very kind. However, the equipment was not well maintained. The hitch was loose (popped off and damaged my vehicle despite being â€˜hand tightened' per instructions) and it required a rigged bungee cord to keep door closed on back.Wade B.
Office area needs to be updated very old but well organizedJeffrey G.
Windshield wiper blades were damaged making the metal wiper arms scrape against the windshield. For 2000+ miles. Also gas guage was marked at 3/4 tank on contract, but was only at 5/8 tank.Mary S.
Customer did not leave a comment.TIM K.
Customer did not leave a comment.Chris W.
The mobile truck rental experience is not very user friendly or intuitive. It could use some refinementsSam W.
Was not happy that I had to pick up trailer at a different location than where I rented it from. And the place where I got was very dirty and the guy was sooooooooooooo slow.sue B.
Customer did not leave a comment.Jessica K.
Very friendly man. Explained things in a way that was easy to understand. If you're reserving this online, have a buffer amount in your bank. The online estimate (of rental + insurance + roadside assistance + mileage estimate) showed $58, but then I was charged $69 (tax wasn't shown on the website) upon arrival, and it would have been more again later, if I hadn't put gas in.Myka L.
Customer did not leave a comment.DONALD W.
Customer did not leave a comment.Marie B.
Customer did not leave a comment.dale K.
Customer did not leave a comment.JENNIFER A.
When I received my uhaul I was not sure about the condition of the equipment because nobody came out with me when I hooked up my 6x12 trailer to make sure it was in proper working condition. I made it 10 miles down the highway and got off and realized my wheels were smoking. Only to find out that the red plate being in a pushed forward position on my trailer tongue was to indicate that the emergency break had been engaged already before I even hooked up the trailer. The tires were smoking and it smelled like breaks and I had to wait for a period of time for uhaul to dispatch somebody to disengage the parking break. Which wasted a significant portion of my day when I was supposed to be utilizing it to move to a new houseDAVID M.
Customer did not leave a comment.James W.
Had to break it loose from the icy ground and shovel and sweep out prior to loading my cycle. Otherwise good experience with Dave.Brian W.
Customer did not leave a comment.Gayle V.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Alaina B.
Customer did not leave a comment.RAY K.
Customer did not leave a comment.Paul G.
Customer did not leave a comment.Lee W.
Customer did not leave a comment.Laura G.
Customer did not leave a comment.adam H.
Not allowing people to schedule their pickup time for a time that isn't available. I originally was scheduled to pick mine up Thursday night 5pm (with an associate over the phone) but received a call saying I had to pick it up Thursday before 3 during the middle of the day. Which resulted in me having to totally switch my schedule around the following day.Brynn C.
Dave's great to work with and the location is easy to access.Valerie V.
It was quick and easy.Matthew W.
Customer did not leave a comment.david S.
Fix the brakes before renting out the truck.Jonathan R.
Location was fine however the truck was a disappointment and should never had been offered for rental due to it heavily leaking gas going down the road. So bad that both my kids called to tell me that gas was leaking at every stop. The steering wheel is off center and I think the exhaust may have a hole in it. I returned the vehicle earlier than I needed to as we were afraid to continue using it. Interior was also dirty when I picked it up. Very disappointing experience.Steven P.
I was billed for two days instead of one and now I've got to wait for a credit and then be rebuild for one day.Kevin A.
Customer did not leave a comment.Robert V.
Dave is great to work with! Very accommodating and helpful.Valerie V.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Kristin S.
The service was excellent from the beginning to the completion of my move. I rate the service as excellent. Thanks, Joe ThielmanJoe T.
Customer did not leave a comment.Elizabeth M.
Dave was very helpful and answered all my questions.Brad L.
The return your truck app kept locking up my phone, this should be addressed as it could be a problem in the future.Matt B.
Very helpful in every wayKent J.
Customer did not leave a comment.Terri W.
Customer did not leave a comment.Jeff K.
Well this place could use a deep cleaning but they did a nice job and were patient with faulty computer issues that weren't their fault. Pick up in Ontonagon took 1 1/2 hours due to computer issues.Peg C.
Customer service was awful. The owner's son tried to pick a fight with me. The first time I have EVER been threatened by a business associate or employee.Dan H.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.THERESA G.
I swear every time I rent through UHaul it just gets worse and worse. This location was so poorly maintained- dirty, dingy, and just plain gross overall. Dave was very rude over the phone, said (around 1pm) that if I wanted to pick up the UHaul by closing time (at 4pm), that I better â€œHurry up.â€ He was also very condescending when answering the questions I asked about the rental. The UHaul itself was disgusting when I picked it up- sticky seats, food on the floor, and coffee spills all over the cup holders. I swept out so much black dust and dirt from the back before we even loaded anything of mine on the truck. What a joke that Uhaul wants the truck â€œreturned in the condition it came in-â€œ if we're going by that standard, it looks better when I returned it than when it came to me because I cleared out the garbage, left over food, and wiped off the seats before we started. So not worth the money spent for something so filthy to use for just a few hours, do yourself a favor and rent from ANYWHERE elseLana M.
Customer did not leave a comment.Penny R.
Parking was very small and hard to maneuver.Yeng X.
The location where we dropped off was disgusting and filthy. While I was turning in the keys there was a guy sitting at the desk behind the person who took the keys eating his lunch among the filth. The man who took my keys wasn't friendly at all and told me I could complain about the gas issue but said, and I quote, "it won't do any good". Overall, my experience with renting this truck was one of the poorest experiences I've ever had.THERESA B.
Dave is friendly and provides detailed service. Good locationBrian B.
Salesperson gave me the keys and said that the truck was out in the lot and to look for the number above the drivers door. There were 3 trucks (26') in the lot. I could not find a number so just started using the key to find the right truck. Maybe the person was just having a "bad day" or something. Sales office was not user friendly at all.John B.
I would absolutely deal with this UHaul branch again. They were extremely helpful!JAMES C.
If UHaul is serious about being an upstanding business, they should sever ties with this location. The business was run down, poorly maintained and uninviting. We dropped the vehicle off after hours, and called the next day to verify they had everything they needed. The gentleman on the phone was abrasive, extremely rude, and completely unhelpful. I would strongly recommend using another location.CRAIG Q.
Dave is a very nice man. Helpful and accommodatingCarl S.
I have used them before always have what I needMICHAEL S.
Customer did not leave a comment.Ronald N.
Customer did not leave a comment.kim W.
Customer did not leave a comment.Kerry K.
Customer did not leave a comment.Tim B.
Customer did not leave a comment.Jacob R.
Just keep doing what youre doing.Terry S.
Customer did not leave a comment.TOM L.
Customer did not leave a comment.Danielle W.
Thanks for letting us know that a bed wouldn't fit in the trailer we initially reserved. Got the hospital bed picked up & kept it dry from the rainViolet R.
The staff was amazing. Very friendly and helpful.Cheryl E.
Customer did not leave a comment.Stephen S.
I had originally made my reservation for a location closer to the place where I was moving, for a truck, utilitybdolly and a dozen moving pads but then recieved a phone call to change the location saying that it was the nearest location that would be guaranteed to have everything I reserved. When I arrived to the filthy location (cigerette butts on desks, expired baked goods all over and place looked like it hadn't been cleaned since the 80s if not 70s. They informed me they did not have any utility dollies and moving pads available. Truck smelled like oil or greese in the cab, had to wash my hands anytime after driving due to my hands becoming so dirty and black from the steering wheel. I would not take that truck on any significant distance due to the brakes pulsing almost like antiblock brakes pushing the pedal back at you.chris B.
These guys where some of the nicest men I have ever met hey helped me out very much will definitely go back to them again and tell everyone I know to use themchad T.
Location very old and small. Person who answered phone for drop off said he didn't know if he had room.JAMES N.
Customer did not leave a comment.Valerie V.
Dave's U-Haul was great. But I had originally planned to have contactless pick up at DK Petroleum in Appleton. That was not good. DK would be rated as very poor. They messed up my rental and delayed my schedule. Costing me both time and money. Not happy about it.Patricia P.
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