Customer Reviews for Daves Certified Service
(U-Haul Neighborhood Dealer)

711 reviews

1602 N Ballard Ave   Appleton, WI 54911
(N Of Wisconsin Av)

(920) 738-6848

Location Hours

  • Monday - Friday:
    8:30 am - 12 pm / 12:30 pm - 4 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(920) 738-6848

1602 N Ballard Ave
Appleton, WI 54911
(N Of Wisconsin Av)

Services at this Location:

Location Hours

  • Monday - Friday:
    8:30 am - 12 pm / 12:30 pm - 4 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Not allowing people to schedule their pickup time for a time that isn't available. I originally was scheduled to pick mine up Thursday night 5pm (with an associate over the phone) but received a call saying I had to pick it up Thursday before 3 during the middle of the day. Which resulted in me having to totally switch my schedule around the following day.

Brynn C. 
Rating:
5.0

Dave's great to work with and the location is easy to access.

Valerie V. 
Rating:
5.0

It was quick and easy.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
3.0

Fix the brakes before renting out the truck.

Jonathan R. 
Rating:
2.0

Location was fine however the truck was a disappointment and should never had been offered for rental due to it heavily leaking gas going down the road. So bad that both my kids called to tell me that gas was leaking at every stop. The steering wheel is off center and I think the exhaust may have a hole in it. I returned the vehicle earlier than I needed to as we were afraid to continue using it. Interior was also dirty when I picked it up. Very disappointing experience.

Steven P. 
Rating:
3.0

I was billed for two days instead of one and now I've got to wait for a credit and then be rebuild for one day.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Dave is great to work with! Very accommodating and helpful.

Valerie V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
5.0

The service was excellent from the beginning to the completion of my move. I rate the service as excellent. Thanks, Joe Thielman

Joe T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Dave was very helpful and answered all my questions.

Brad L. 
Rating:
3.0

The return your truck app kept locking up my phone, this should be addressed as it could be a problem in the future.

Matt B. 
Rating:
5.0

Very helpful in every way

Kent J. 
Rating:
1.0

Customer did not leave a comment.

Terri W. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
3.0

Well this place could use a deep cleaning but they did a nice job and were patient with faulty computer issues that weren't their fault. Pick up in Ontonagon took 1 1/2 hours due to computer issues.

Peg C. 
Rating:
1.0

Customer service was awful. The owner's son tried to pick a fight with me. The first time I have EVER been threatened by a business associate or employee.

Dan H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

THERESA G. 
Rating:
1.0

I swear every time I rent through UHaul it just gets worse and worse. This location was so poorly maintained- dirty, dingy, and just plain gross overall. Dave was very rude over the phone, said (around 1pm) that if I wanted to pick up the UHaul by closing time (at 4pm), that I better “Hurry up.” He was also very condescending when answering the questions I asked about the rental. The UHaul itself was disgusting when I picked it up- sticky seats, food on the floor, and coffee spills all over the cup holders. I swept out so much black dust and dirt from the back before we even loaded anything of mine on the truck. What a joke that Uhaul wants the truck “returned in the condition it came in-“ if we're going by that standard, it looks better when I returned it than when it came to me because I cleared out the garbage, left over food, and wiped off the seats before we started. So not worth the money spent for something so filthy to use for just a few hours, do yourself a favor and rent from ANYWHERE else

Lana M. 
Rating:
5.0

Customer did not leave a comment.

Penny R. 
Rating:
2.0

Parking was very small and hard to maneuver.

Yeng X. 
Rating:
1.0

The location where we dropped off was disgusting and filthy. While I was turning in the keys there was a guy sitting at the desk behind the person who took the keys eating his lunch among the filth. The man who took my keys wasn't friendly at all and told me I could complain about the gas issue but said, and I quote, "it won't do any good". Overall, my experience with renting this truck was one of the poorest experiences I've ever had.

THERESA B. 
Rating:
4.0

Dave is friendly and provides detailed service. Good location

Brian B. 
Rating:
2.0

Salesperson gave me the keys and said that the truck was out in the lot and to look for the number above the drivers door. There were 3 trucks (26') in the lot. I could not find a number so just started using the key to find the right truck. Maybe the person was just having a "bad day" or something. Sales office was not user friendly at all.

John B. 
Rating:
5.0

I would absolutely deal with this UHaul branch again. They were extremely helpful!

JAMES C. 
Rating:
1.0

If UHaul is serious about being an upstanding business, they should sever ties with this location. The business was run down, poorly maintained and uninviting. We dropped the vehicle off after hours, and called the next day to verify they had everything they needed. The gentleman on the phone was abrasive, extremely rude, and completely unhelpful. I would strongly recommend using another location.

CRAIG Q. 
Rating:
5.0

Dave is a very nice man. Helpful and accommodating

Carl S. 
Rating:
5.0

I have used them before always have what I need

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

kim W. 
Rating:
3.0

Customer did not leave a comment.

Kerry K. 
Rating:
4.0

Customer did not leave a comment.

Tim B. 
Rating:
3.0

Customer did not leave a comment.

Jacob R. 
Rating:
5.0

Just keep doing what youre doing.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

TOM L. 
Rating:
5.0

Customer did not leave a comment.

Danielle W. 
Rating:
5.0

Thanks for letting us know that a bed wouldn't fit in the trailer we initially reserved. Got the hospital bed picked up & kept it dry from the rain

Violet R. 
Rating:
5.0

The staff was amazing. Very friendly and helpful.

Cheryl E. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
2.0

I had originally made my reservation for a location closer to the place where I was moving, for a truck, utilitybdolly and a dozen moving pads but then recieved a phone call to change the location saying that it was the nearest location that would be guaranteed to have everything I reserved. When I arrived to the filthy location (cigerette butts on desks, expired baked goods all over and place looked like it hadn't been cleaned since the 80s if not 70s. They informed me they did not have any utility dollies and moving pads available. Truck smelled like oil or greese in the cab, had to wash my hands anytime after driving due to my hands becoming so dirty and black from the steering wheel. I would not take that truck on any significant distance due to the brakes pulsing almost like antiblock brakes pushing the pedal back at you.

chris B. 
Rating:
5.0

These guys where some of the nicest men I have ever met hey helped me out very much will definitely go back to them again and tell everyone I know to use them

chad T. 
Rating:
2.0

Location very old and small. Person who answered phone for drop off said he didn't know if he had room.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

Valerie V. 
Rating:
3.0

Dave's U-Haul was great. But I had originally planned to have contactless pick up at DK Petroleum in Appleton. That was not good. DK would be rated as very poor. They messed up my rental and delayed my schedule. Costing me both time and money. Not happy about it.

Patricia P. 
Rating:
4.0

Customer did not leave a comment.

Christine S. 
Rating:
2.0

Double charged for the rental... your online experience was horrendous. Charged once by the local agent, charged once by uhaul. Need to eliminate one of the charges.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

You're a new check in process it's difficult at best. Many people do not have an iPhone or Internet access. We turned in the truck and had to go back not realizing you had to be right on the lot to turn it in. I would say this is unworkable for a lot of movers.

Mark P. 
Rating:
5.0

Owner of the site was very accommodating of my schedule and did a great job helping me get hooked up.

Tony K. 
Rating:
2.0

Customer did not leave a comment.

Holly S. 
Rating:
4.0

Customer did not leave a comment.

Diane L. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA D. 
Rating:
5.0

I've been renting trailers and big trucks from Dave for over 25 years now. He's always made sure equipment is clean and ready to go. Thank you Dave. And U-haul.

DAVID L. 
Rating:
1.0

I was ripped off from this place and they have horrible customer service and unsafe standards. The trailer was parked on a hill and they have no one to be able to assist loading/moving trailers. I sliced open my finger trying to stop the trailer from rolling down the hill. I was charged a $20 after hours fee due to returning the trailer and not putting it in the correct location because there was a vehicle parked where I was supposed to return the trailer. Never using Uhaul ever again.

Aaron B. 
Rating:
1.0

Office is filthy. Nobody in office could assist with hookup due to physical limitations. Yard/lot is small and cluttered very difficult to maneuver your vehicle attempting hookup or drop off.

Timothy W. 
Rating:
1.0

Extremely unprofessional and rude.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
2.0

The place smelled of cigarette smoke so bad that we had to walk out. We had rented the U-Haul for 8AM. We received a call the day before saying that we could not pick it up until 9AM. When we got there at 9:05 the trailer was not ready and we finally left there at 9:45. The person that was at the desk when we arrived used vulgar language several times complaining about the IT department at U-Haul. I would not recommend this location to anybody.

Steve S. 
Rating:
1.0

I was not informed this location was closed on weekends or at least on Saturday. Calling the phone number did nothing but put me to a voicemail that was full. The fuel was at 9/16 and not at 1/2.

PATRICK H. 
Rating:
1.0

Customer did not leave a comment.

Kory L. 
Rating:
5.0

Customer did not leave a comment.

Molly N. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

elizabeth K. 
Rating:
2.0

Daves Certified Service is a dirty and disheveled establishment. The Uhaul I picked up from their shop had a large crack in the side-wall of one of the tires - I had to call roadside assistance before even leaving my house. All that aside, there were no major issues with the trailer on the road, and I did save a lot of money by going this route.

Nathan M. 
Rating:
3.0

Customer did not leave a comment.

George L. 
Rating:
3.0

Office place was run down.

Matt H. 
Rating:
3.0

Customer did not leave a comment.

fabian C. 
Rating:
5.0

Already referred someone to this location...Dave was awesome!!!!

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
1.0

Take this site off of the map. The operators there are the most unprofessional service providers I've ever encountered. I was treated rudely, sworn at and yelled at almost in the same breath both at pick up and return. You seriously need to look at the reviews for this site. They are very unbecoming of U-haul. If my rent reservation gets moved to this site as this rental had I will cancel it on the spot.

darrell B. 
Rating:
5.0

Dave was great. Very friendly and went through everything on the contract for me. But I originally booked and confirmed a truck at the Shell station on Wisconsin Avenue in Appleton. That guy speaks very poor English, shouldn't be in customer service and was laughing about the fact that he didn't have a truck available for me. I was not then nor am I still happy about that situation. Needless to say that I won't ever use his business for anything again. You might want to consider finding a different place to have those trucks. Thank you, Shelley Sheldon

Shelley S. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

More signage

Amy Z. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

jerry G. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Nowhere to park the truck appropriately - 4-5 cars in the lot. Easy to check in and return though... thank you!

Dawn Q. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

DONNA W. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Dave and his staff was great.

Kevin D. 
Rating:
5.0

Very cool! Rick is a good guy and very efficient. No BS just get the job done. He was very busy when i showed up to get the truck People were lined up out the door. He found my online reservation printed out some papers gave me clear simple instructions and i was on my way. In 5 minutes. A very good experience, thanks

Galen T. 
Rating:
5.0

Customer did not leave a comment.

Kimberley W. 
Rating:
4.0

Customer did not leave a comment.

Kimie S. 
Rating:
4.0

Yard had junk in it. Didn't look well kept.

DANIEL CHRISTOPH M. 
Rating:
5.0

Customer did not leave a comment.

Chris O. 
Rating:
4.0

We really appreciated that Dave's had someone who hooked up the trailer for us. He did a great job for us. I will use Dave's in the future.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

William U. 
Rating:
5.0

Rick and Dave are always very easy to work with! We really like working with them.

Valerie V. 
Rating:
3.0

Customer did not leave a comment.

Anil T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

The guys were knowledgeable and friendly. They made sure everything was in working order and gave us some tips on dropping off the trailer

Shawn M. 
Rating:
5.0

I put the truck and trailer thru a lot on my trip from Washington state to Wisconsin.. mountains, hard braking when necessary. Equipment was obviously well-maintained. Was never nervous about how it would perform. Was never nervous about how it would perform.

SANDRA E. 
Rating:
3.0

The individual connecting the trailer to my truck was unusual to put it nicely. There was a problem with the connection point because of corrosion, the problem was simple to solve just disconnect, clean the plug, and reconnect it. But in the process, the worker kept insisting I turn my headlight switch all the way to the right and doing it himself 2x even after I kept insisting that is not how my truck works. The worker finally decided to get a tester and verify my truck was bad in his mind after 5 minutes of wasted time the worker finally allowed me to get down disconnect the plug reconnect it and everything worked fine. Then the worker proceeded to tell me that when I return the trailer I have to back it in, then continued to instruct me on how to back up a trailer?

Timothy R. 
No reviews have been submitted for this location.

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