Customer did not leave a comment.Dimitrios-Nikola M.
Davie Street Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jacqueline K.
Customer did not leave a comment.Amirhossein T.
Customer did not leave a comment.Aisha E.
Customer did not leave a comment.David B.
Customer did not leave a comment.ROBIN E.
The employee didnt know how treat customers. He was lost with your tasks. It was my first time with you guys if I havent asking him how does work . Probably I never know the policy the company .garbage attendance.Adriano E.
Van in bad condition, doors not closing. Tyres imbalanced. 2 warning lights on dash.AIDAN B.
Everything went well! At the beginning I was a bit concerned as the majority of u-haul locations in town had bad reviews. Also this was my first experience with u-haul so I was unsure what to expect. However, everything from start to finish went great at this Location . Staff was super friendly and explained everything I needed to know. Check in / out process went smoothly. I will surely use this service again if needed. Thank you!CHRISTIAN Z.
Fast, easy, and economical way to rent a vehicle.Jennifer I.
It took 30 minutes to get the keys from the location despite the fact that I had loaded all my info online. At the location, the system wasn't working so I had to wait for that to get sorted. The truck had a tire with low air.Sean W.
Van cabin had an odor, steering wheel was worn so much the rubber underlay was rubbing off, windshield wipers were much less than satisfactory ( smeared the rain on the window - the entire trip ( it rained all day). Felt very unsafe)). Both driver and passenger doors would not close at first attempt. But, eventually they would close if we pulled with excessive force! Will Never rent such a poorly maintained rental vehicle ever again. When you reserve a vehicle two-three weeks In Advance you would expect it to be evaluated by professionals. Not this time. What are to do when we show up and it's the only rental available?? Will not suggest or recommend uhaul to anyone. In fact, we feel as though it's best to go on social media and tell our whole experience. Why not supply safe, inspected vehicles for each rental? We feel lucky we made it home safely.Kevin Micheal P.
Customer did not leave a comment.Atipol A.
Saturday U-haul representative at Davie Location was excellent, efficient, polite and safe. THANKS Uhaul and this location for an indispensable and essential service well provided.Jeffrey F.
The seats were not cleaned and covered in pet hair or something and the Low Tire pressure indicator was on when I picked up the vehicle for both front left and right tires. The agent came out and kicked them and said â€˜They are fine' and walked away.Brian M.
First of all, I never heard that I have to drop off at the same location. I have been using U haul all the times when I need but this is first time that I am forced to return at the same spot. I was so disappointed about that. Moreover, the representative of the location was rude and not helpful at all. I spent $60 more money to uber home thanks to him.Sangjoon B.
Customer did not leave a comment.lionel D.
Store and van could be cleaner, but really easy process for pick up and drop off.Laura H.
The store manager was so helpful at Davie locationMahmoud M.
Truck was dirty. Wind shield was so dirty that i couldn't see clear in sunlight.Ankush S.
Customer did not leave a comment.MHER M.
All was just perfect. Thank youDivein T.
Customer did not leave a comment.YOSHI S.
The staff were so nice, kind and professional. We enjoyed our time together and felt taken care of. Thank you. SKSonit K.
Great service, nice dudes!Matthew S.
Really friendly, completely straightforward and VERY conveniently located. We'll be using this location again in a couple of weeks. Thank you!Hanna P.
Checkin went smooth and on time. The guy is very kind and attentive. Thanks!JOSE M.
Customer did not leave a comment.LINDA R.
Customer did not leave a comment.DANIEL B.
Only issue was a.low.tire pressure warning which should not be on as tire pressure was fine. Service was friendly and very efficient...pick up and drop off took 10 minutes total or less!Mark W.
Very bad customer service from the clerk. It took us around 20 minutes from the time we got to the place to actually take the car. There were issues with doing the mobile check in, however the employee said â€œthat was the method chosenâ€. He only helped us after asking 3 times - he was on the phone and not paying attention at all to the customers right in front of him. Also, he didn't explain properly what we should do upon returning the truck - it was the first time we rented.Felipe N.
Customer did not leave a comment.RONALD C.
Just wash the vehicle, and vacuum other than that excellent.Hugo W.
The person at the desk is super rude! A minimum if customer service is required when you as a company offer services.Dimitri B.
Customer did not leave a comment.TARCAN P.
Customer did not leave a comment.Elsa W.
Thank you for making it easy!Brent M.
Could not use the online/mobile return system, it is really not user friendly.Colin C.
I found the franchise operators to be effective so I could obtain my preferred vehicle on very short notice, and the were able to point out rental options that saved me a considerable amount of money.Richard B.
Service was good. Due to Covid I brought a wet cloth and cleaned the steering wheel, door handles etc. inside the cab. They were pretty dirty...William T.
Customer did not leave a comment.Olga L P.
Truck pick-up went smoothly and was very quick. Easy instructions for returning the truck after hours. Staff were pleasant and professional and the truck was clean and well-maintained.Katherine D.
Customer did not leave a comment.vanessa K.
Customer did not leave a comment.Paul V.
The location rep was excellent. He was busy (downtown is popular) but he hustled and I was on my way in good time. He insisted I look at his computer screen to see the rental details, especially related to cost. But, U-Haul hides the pre-departure costs as best they can while insisting the dealer acts transparently. Example, the daily rate is very, very reasonable; a gift. But, if you don't want to allow U-Haul to debit your credit card for what ever they want for any ding you get, you better ante up for the extra 4 hour damage protection equal to 30% above the quoted rental. And, the mileage is crazy. Here in Canada it's quoted as per kilometer, but charged in US miles (look up the difference). I used the truck for 2 of the 4 hours the rental quote was for. I drove between 8 and 9 miles total (the truck has no kilometer speedometer). My bill was move than double the super-duper 4 hour rate (not including extra taxes U-Haul is not responsible for charging). I was actually happy; the location was convenient, I used the truck to good advantage for my needs, I can afford the costs and I'm not naive, the vehicle rental industry is what it is. But they asked me to comment!Don B.
Customer did not leave a comment.Allan G.
Customer did not leave a comment.SARAH B.
Loved the convenience of the mobile check in! Nicely doneShane B.
The uhaul employee was extremely unfriendly and unhelpful. The truck that I rented very clearly needed to be serviced. The brakes were awful and sounded like a cement truck every time they were engaged.Amanda B.
Very happy with the process and service. The gentleman taking care of this location was very nice and helpful, nothing to complain about, very smooth and charged exactly what I was expecting, so no issues there either.Petr H.
The truck bed was dirty (i.e., full of sand) when I went to pick it up.Peter L.
Customer did not leave a comment.GREEN J.
Customer did not leave a comment.Yvonne G.
Customer did not leave a comment.Halina P.
Rolling Stones were awesome!!!!KERRY P.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Manuel A.
A great downtown location. You can check in online and just go into the store and pick up the keys. Truck maintained very well. Easy to find/park. All around great experience, I would go out of my way to ensure I rented from this location in the futureKIERAN K.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Vikram B.
No backup camera/mirror. Couldnt adjust wing mirrors. Struggled to seeAndrew B.
Customer did not leave a comment.Sergio O.
The person who attended this location is Bitter and angry .. not very helpful plus the office looks like an office from a 1941 in an developed country... not 2020 Vancouver,Canada Also I don't think any of the regulations for Covid 19 where in placeDoug J.
Nothing, the instructions were really clear and the shop owner was super friendly and accommodating.Jessica D.
Customer did not leave a comment.gabriel T.
Customer did not leave a comment.Don B.
Customer did not leave a comment.Tarek C.
The actual storefront is quite grungy and the back entrance into the alley, where one goes to get the vehicle, is littered with garbage. The fellow at the store Was okay â€” a bit gruff maybe, but knowledgable. And he allowed me to park the loaded truck in his lot overnight during the rental, when I realized it was too high to park in my parkade, and I really appreciated that.Marguerite S.
Customer did not leave a comment.Shulamit D.
Great customer serviceLuis W.
Customer did not leave a comment.HECTOR A.
Very friendly and helpful service from the agent. Vehicle was in good running condition. Nice sound system too ?? Made our move a pleasure ! Thank youcharles N.
Service was great.Youngmin K.
Customer did not leave a comment.Natasa B.
The guy at the shop said that it would be $0.69 per MILE but in fact I was charged $1.11 per mile and the price quoted was in km!Minna M.
Customer did not leave a comment.Keith G.
Customer did not leave a comment.Mark H.
Awesome serviceSusan V.
Customer did not leave a comment.Paul W.
The person responsible for the location is no the nicest person. He's always in a hurry and bad mood!Ted Moroni F.
My feedback is not about the car or equipment but about the attendant. He was very rude with myself, not polite and he didn't Explain anything, just gave me the key and told me bring the van with gas. I don't think the company agree with people that are working like that. I think you guys should do something and avoid employees like this.Bruno M.
Customer did not leave a comment.Ivanhoe A.
The worst customer service experience I've had in years. I couldn't make my pick up time, I called uHaul to confirm I couldn't make it, and was told there was no problem. When I called this location to book a different day the man was incredibly rude, he yelled, insulted me and hung up the phone. When I called back to confirm my order, he hung up again. He claimed I was banned from renting uHaul, and that uHaul would never rent to me. I was told, by this man, that uHaul would NEVER rent another vehicle to me, ever. I then called 604-343-2045 and the agent was very helpful and understanding. I booked through the agent and had no further problems.SEAN Y.
Customer did not leave a comment.Ryder B.
always a pleasure to deal with this oporatorBrian P.
The computer system wasn't functioning correctly when I picked up the van. Seems it was down for about an hour, I'm told. Not the fault of the neighbourhood dealer. Filled out some paperwork instead and I was on my way.Alison C.
Customer did not leave a comment.Hannah R.
Friendly and easy pickupAdam C.
Customer did not leave a comment.Len G.
Fast, easy and friendlyEva S.
Good experience as usual friendly service ThanksKazem A.
Customer did not leave a comment.Dartagnan P.
Customer did not leave a comment.Reimar K.
This is my second time to use this Uhaul location. The man was very helpful and nice. Very painless experience.Eamonn B.
Terrible customer serivce. Man was rude and on the phone when we went i pick up our van and answered the phone while we were waiting for him to process our reservation. Real lack of professionalism. Dingy store.Blair H.
Customer did not leave a comment.Rafael M.
Good service as usual ThanksKazem A.
Accommodated time request, but quite unfriendly serviceBraeden S.
Customer did not leave a comment.Anthony P.