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. M
Customer Reviews for Demostat Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service rep wasted 20 mins selling the $5 insurance for key and $16 for collusion damage. I explained him that this is not mandatory to take, he wasn’t aware of it so called the customer service to confirm followed by his manager.
Vivek KHighly recommended! The best customer service I’ve ever experienced and unbelievably fast service!
Elias RThe equipment was a trailer with a drop deck needing a bend adjustment to release the lock pin because if not it requires a hammer to lift out to unlock. Also could use a sweep out from gravel or plastic fork remaining from previous renter. I rented the same trailer with the same plastic fork and gravel/sand
Nora LNo one at location. Called #, was sent a video.
Tonya KEverything was good. I was glad that after we were told the original trailer we booked had been stolen and that they had a bigger trailer available for us at no extra cost! Bonus, packed more stuff than we had originally planned. Thank you
James BJust debit machine needs to fix other than that everything is fine
Mwinyi TTrailer was filthy inside. Something sticky all over inside. Not even swept out
Jenny LOffer the same excellent level of service, the gentleman that assisted me (Sulaiman I believe is his name) was a treat to deal with. Thank you
Tristan GNothing everything was good
Caroline CThis location is being run from trailer in a parking lot which is no problem but better marking to know that is where you are supposed to go would be nice. Put a big sign on it that says "OFFICE"
Larry LHe always looks after me well
Raymond GMy reservation was 12:30. The guy didn't show up til 1. It was raining so I was standing outside for half an hour
Eliza JFinding the rental office in this location is very difficult.
Mohandas PThere is no distinct signage for this location so it was difficult to find and we had to go into another business to ask for directions. We also had our return location changed so this location was not the location that we had requested.
Chiye KThe outside of the truck was dirty, and when I did my walk around inspection alone, I discovered that the back tires were almost bald. When I asked the attendant about the tires he told me to call roadside assistance.
Jerome BTrailer came off hitch at highway speed See you in court
Stephen KReduce cost
Ursula OAbsolute worst customer service ever Terribly organized. Will never use again Will pass that along to anyone who will listen
Andrew SNot have a worker call the customer a bunch of times making sure they are going to be making it to their scheduled drop off. 3 times in 1 hour is ridiculous. Then because of the worker rushing us we weren't able to fill the gas tank to appropriate level and being charged an extra $50 after putting $40 in amd rushing so wasn't able to keep try to fuel more. Just all in all bad customer service between worker and Im assuming owner who called to say nothing was their fault. Wont be ever using this location again and I hope others actually read their terrible reviews before booking with them. Wish I did.
Trinity TI booked a 20 foot truck and ended up getting a 26 foot truck and had to pay more. The truck was dirty inside and out. The windows were very dirty on the inside almost like a film from a smoker.
Keith KMake sure that the posted equipment is tested and working. i booked only, to reach the site of pick up the unit was not working, i wasted the whole hour waiting to find another unit, i ended up paying more than i had expected. Do business better and professionally.
Martin BCab was dirty got my truck late didn't have my utility dolly
KORI BReally not impressed with the drop off location they can’t do there job properly and not helpful at all
Samantha RTruck was clean and ready when I arrived for pickup. Everything moved fairly seemlessly
Jarrett GOK, first of all, there was no sign in the office door. It was just an old trailer that I thought was just part of the parking lot with all the others and things in it. I’ve had to phone U-Haul and see if they could get a hold of somebody to drop the trailer off and he did come out of the old trailer. When I was barking it up, he was not giving me proper signals to where he wanted it. He did not know how to lift off the hitch so when I did it, I dropped it on my foot. I hope it’s not broke. I wish I could show you a picture of my foot. It’s black and blue.
Michael HTire pressure was not where it should have been, flat tire and had to wait four and a half hours for a service call.
Larry DI had a reservation for 12:30. When I got there, I couldn't find anyone that worked there. The 15 foot truck that I had reserved just left the lot by someone else. I waited 40 minutes to get it straightened out. That's 40 minutes taken from my time that I had reserved. Not happy at all with the experience.
Eliza JThis is the second time we dropped off at this location, the employee that works there is very un professional, to the point the lady that works there have a drivers licence, is rude, and has no idea what she is doing, I don’t recommend renting or dropping off at this location, take the extra 10 minutes and drive to the other ones in town.
WILLIAM LI would never recommend the location we picked it up from! It’s an abandoned parking lot that is difficult to find and we had to wait for someone to meet us there. The people were very nice, but it was unprofessional, (both deals were done over the phone and in text) inconvenient as we had to wait for someone to show up before we could take the trailer and it was ridiculous that the whole process took an hour to complete. There was nobody to speak with besides the teenager that showed up to help with the deal over the phone with his boss. He was very kind to help my husband hook the trailer onto our vehicle, but it was very poorly organized.
Delwyn Lvery helpful and easy to work with
Gregory SGreat customer service
Michel PExcellent service!
Mubanga MWe were told we had to drop it off at a certain location when we got there. It was an abandoned building and there was no U-Haul place to take it to so we had to do a search to find some thing and it was very, very difficult to return thisU-Haul and it took forever to get the refund
crystal gThis was the assign drop off location for the truck. It was a bit confusing how to get to the location as it was behind other buildings with no exterior signage. There was no person present and so we did the online check out. All went well until we couldn’t find a key Dropbox. The small trailer with the U-Haul sign had a sign saying if the door was locked to call the provided phone number. Upon calling this number it was discovered that it was out of service. A call to the 800. U-Haul number came up with a workable solution. Not good.
Murray CVery supportive Team! The process was fast and easy! Good Job!
carlos mCustomer service was perfect. Office was closed for long weekend but the gentleman served me on the telephone and got me exactly what I wanted. After trying to other u haul locations in town with no lunch this guy was awesome.
John GThe location gave a great service but uhaul cancel my rental and i get stuck in fort mcmurray paying ihotel and no possibility to get a truck to get back home
Oumar KEasy and friendly service. Much appreciated
john lThey have very bad customer service .
Khadra AHad quarter tank of gas and, no washer fluid. No actual building to get keys or a drop box for after hours returns
Anthony CThis "location" is a half fallen apart trailer in the back corner of a parking lot that's not maintained for use. The ice was so bad that our vehicle nearly slid into the other things in the parking lot. No one was at the location or answering the phone when we arrived and when I tried to track them down they tried to claim they had been there the whole time though their vehicles were not parked there before I left and came back. This place should be closed
Devin PThere is no actual office at the yard. And when I called the listed number at my appointment time there was no answer. I called called back 20 minutes later. Who wants to wait around for 20 minutes?!
Rory Hwhen we got to the drop location no one was there and there was no posted instuctions for drop off
Madeline MBetter phone access.
Kim BGreat experience/great service
Trevor NWait 3 days for a refund of my money. Not cool you guys owe me 41.95 and I would like my money back asap
Allan LThe uhaul attended was 40mins late when we went to pick the truck up. The truck was very dirty, food, straws, cigarettes butts in the back. The whole truck bed was also covered in dirty and a sticky substance.
Austin DExcellent customer service
DENISE A0 STAR! From the start it was a disaster, unit was very dirty inside cab and in truck box. Check engine light was on and it started poorly. The person running the business wasn't even around and out of canada. He is running a business out of an empty parking lot with a little shack to call his office. I went to return it late and didn't think much of it. I dropped it off at 430pm, he said he will call me back. Calls me 3 hrs later. Then he said he will get someone to check if it's there. Next day he calls me and threatens me with cops and said I need to return the unit which I already did. He also called me a liar and said there was no evidence of me calling to drop it off. I took screenshots of calls, pictures and videos from pick up and drop off with exact fuel and mileage and location without those proof idk if I would've been in trouble for a simple late return. So unprofessional and poor attitude. I used uhaul many times before this was the worse experience I had. Avoid this location at all costs
Jefferson PGreat customer service, but we had to go buy our own plug in adapter for the lights. Wish there was more moving equipment there to rent but overall great experience
Samantha HReturned to a location that also had no signage or key return box. Only way I knew it was Uhaul was other units in the lot. Office turned out to be a 6x8 trailer on wheels and drop box was a cut out flap in the wall. For a company this size you would think there would be minimum standards
Kevin MThis is second time with UHaul trying to rob us on the name of coverage and low fuel etc. They give truck with no fuel and charge us huge price $60 saying that it is our responsibility to check. Their agreement delivers after we take the truck and is useless
Dilip MNo signage. No people. I would have not found the location if I didn't happen to see the other U-Haul equipment in the parking lot behind a church and a fence. I attempted to call the phone number but no answer and could not leave a message. I would not have been able to drop off the trailer if it was not for Mike's lube in GP who informed me that I could drop off the trailer through the online app. The app does work well and is quite easy.
James HThanks
sandra bThe “office” is a very old 6’x10’ trailer that has seen better days….they didn’t even have a furniture dolly that I had requested to rent as well. The truck was in great condition and the staff checked me in and out when the mobile check-in became more of a pain than needed.
Monte DThe office isn't clearly marked and the location is hard to find. Once you do get it figured out the service is good but other than that the location was not well displayed and marked.
Peter OStaff was not in the office and arrived almost an hour late. This impacted our travel plan.
ben dEquipment was very dirty, inside and out, I rented this same truck three times in the last two weeks and wasn’t cleaned either time same dirt in the truck and outside each time
Williams GSafety chains were broken and lights didn't work. No proper inspection of trailer was done and no other trailer was available. Worst experince.
John BI had mentioned no insurance was required ($10.00 charge) but it was added in and then at that time when the contract was being drawn up, I noted this and asked to have it removed and the gentleman attempted to remove it but said he could not. Either he didn't know how to remove it....or I got dooped for $10.00. Also I had to move around a second trailer using MY vehicle as this trailer was blocking in the one I had rented. a bit of an annoyance as I was limited for time.
Don BSize we picked on that was too big could have used a smaller suze! No your size!
Darlene WEquipment was not functioning safely. Had to get road side to repair lights before travel. 4 hours wasted
Michael H