Customer Reviews for Detail Kings LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Detail Kings LLC

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Rodger F. on

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Christine G. on

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Returning the truck was a bit of a hassle as there is very minimal parking at this location during non-business hours. Aside from the parking issue the entire process was rather easy

Dora C. on

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Carol B. on

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Everyone helped with boxes and uhaul size that fit us perfect. Great guys to work with.

Rick W. on

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Curtis B. on

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Tell them the actual size of the truck bed without mama's closet. I think a 15' foot truck should have 15' bed not 11' 9" this is deceitful .

Ron W. on

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Michael M. on

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kenneth R. on

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Debra N. on

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Was easy to return truck and equipment

Mario L. on

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edna W. on

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Fast check in and friendly service!

RACHEL W. on

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paula R. on

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ray P. on

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Michael P. on

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Prompt and professional service!

Bonnie G. on

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Jane Ellen I. on

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Micheal K. on

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Rental guys were great at pick up and drop off locations.

Loretta S. on

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MICHAEL F. on

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No advisory to connect chains to the vehicle placed on the car hauler. Left front strap shorter than the right one and would NOT fit over the tire and into the ratchet. Had to spend an hour finding a strap from an old garage to Jerry-rig a strap, and buy another to secure my son’s Exterra.

luis Q. on

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John M. on

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Nothing, I dropped keys and contract as it was closed, so no direct contact. Seemed like a nice big location though.

Dennis B. on

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For after hours pick up, there needs great improvement. It took an hour and a half to get the access code via smartphone to get the key for the U-Haul. I understand the necessity for assurance that the right person is picking up the unit, but a little more need for verification should be done on initial registration. Once all verifiable, assured information is done, access code should be issued. Was a very frustrating ordeal. Thank you though for the discount of the whole use of the U-Haul, and when in need I will do it again. Thank You.

luella C. on

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James H. on

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Scattered multiple activities. Loud loud music in shop. No knowledge of procedures. Retraining needed. Poor face to face customer service. I'm sure the are nice people, just seem to have a non positive attitude.

ERIC M. on

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Steve T. on

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Susan Y. on

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Trailer hitches on your box trucks rarely fit privately owned trailers. There is not enough room between the truck bumper and the ball for the trailer hitch to fit tightly over the ball. My trailer would not attach, so I returned the uhaul truck and was charged for one day use. I had the truck for 30 minutes.

Paul B. on

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Amanda C. on

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Prices were good service was good my only thing is making sure your checking the wiper blades more often because the uhaul I had they were in terrible shape. But was easy to find and get in and out of.

Peter H. on

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Very cautious an no delay in processing rental.

sheila A. on

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Candace W. on

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nicholas W. on

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They were not there to give me the truck. We had to wait an hour and battle with Uhaul corporate to get somebody down there. Then when it was all done we were overcharged and the reservation was changed. Since i was given no paperwork i trusted the online reservation but Brandon changed the agreement and charged more then i authorized and Corporate doesn't care.

Tana F. on

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Robert C. on

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Nice people

CHRISTINA W. on

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Hans K. on

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Excellent rental pick up experience. The electronic/online system requires some tweaking, my drop off location was clearly identified during the online process, what printed on the contract was not.

Steve M. on

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Sam R. on

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Everything went great. Thank you.

Michael L. on

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Thanks

Shelia A. on

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IFRAEL P. on

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jay W. on

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JANICE R. on

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kevin K. on

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Listen to customer. Check vehicle before renting Tires were bald, causing extra days to wait for roads to dry.

james N. on

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judy M. on

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Miguel was great. Very helpful, polite and professional.

Linda R. on

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The guys there were so helpful and kind. The went out of their way to make sure everything was just right. I have been to other uhual places and I would give this place a five star for how much care they give their customers.

Mike L. on

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Very fast, friendly and helpful service.

Mike G. on

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Easy to locate and drop off.

Loretta S. on

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They were very helpful in attaching the trailer and making sure everything was working.

Ron H. on

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Nothing. Very friendly, helpful and personable staff.

Michael W. on

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TAY C. on

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Todd P. on

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John K. on

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dave C. on

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The drop off was quick and easy.

Robert T. on

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RANDY M. on

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Quicker customer service for in and outs. Hosts were polite and professional.

randy R. on

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david W. on

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jake S. on

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John K. on

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Everything went fine, but it was little hard to find the entrance, and when I walked in, there was no bell to ring, so it took the men in the back a little while before they realized I was there. Other than that, the service was great.

Austin D. on

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Upon receiving my receipt, I was charged $14 more. The truck was returned on time, fueled up past amount when taken, under allowed miles and clean. Why was I charged $14?!

autta P. on

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Was given 50 extra miles and then still charged for extra miles when I shouldn’t have been charged.

Susan B. on

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When I made my reservation over the phone through the call center I reserved at a different location in my town. Later I received an email stating the reservation wasn’t able to be filled. I called back and they found another trailer an hour from my town. Because of the increased distance from where I’d be using the trailer I didn’t think I’d be able to get it back to the rental location within 24 hours so I said I’d need it for 2 days. The person from the call center as we were ending the call said you can drop the trailer off in Bend if you want to. I was able to complete my use of the trailer in less than 24 hours and dropped it off in Bend, the city I originally reserved it in. When I asked to have the extra day refunded I was told the extra cost was for dropping it off at a different location. I explained that I was no told there would be a cost for that. The clerk basically said there was nothing he could do and was dismissive. Today I called the call center and was told they cannot refund the extra day because that’s the amount of time they had booked it for. When I asked if it would be rented to someone I who came into the Bend location I returned it too 28 hours early. I was told this was policy. Two problems here. I was told multiple things by your staf in an effort to explain why I could not have a refund for the time I did not have your trailer. I’d like to receive a refund for the extra day I did not have it and it was back on your lot ready to re-rent. I’d also recommend that you explain this inforto your customers before you rent your products. This is bad customer service. Also your employees should all be saying the same thing instead of each giving a different answer.

William E. on

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If you are willing to just drop stuff on the street and hope no-one steals your trailer until someone comes to work, I guess its an ok place. But then again, the next closest place is 20 miles a way, so not much choice...

pam D. on

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JEANETTE L. on

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melody E. on

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ron B. on

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They were not knowledheable about the car hauler. Personaly they were very nice and helpful. Did not know how to set the equipmenr up. I was very nervous.

Deanelia M. on

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Robert R. on

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The gentlemen who helped was very professional and quick i was in and out in less than 5 minutes.

Carol P. on

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Was hard to find, had to google address

Richard F. on

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The employee failed to connect the car hauler correctly to my truck. I drove the truck and trailer to my home. When I started to drive the car onto the hauler the whole trailer lifted off of the hitch. Fortunately I know how to connect them correctly.

Kathy S. on

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Very nice..

Gordon T. on

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I had a trailer and no one unhooked it so I had do it myself. No greeting when I arrived. No help whatsoever.

Mike K. on

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John K. on

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David S. on

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ADAM B. on

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Arizo G. on

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Gary S. on

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truck was dirty, mud on the floor, filthy windshield. The truck did run great tho, It must have been built by OPEC tho, thirsty bugger it was.