Duty Mart
(U-Haul Neighborhood Dealer)

Rating:

5.0

last time you charged me extra $30.00 for refilling gas in addition to the gas.so this time I refilled gas before I returned. I want to know why you charged $30.00 last tim.Its fair if you charge $5.00 extra for refilling.

Rating:

1.0

I had 2 problems: 1st - I rent for 8:30am, location opened after 9am. 2nd - I reserve a dolly. The location didn't have it. It was a bad experience using this location for Uhal, my moving time was affected by these both issues.

Rating:

1.0

The customer service was poor

Rating:

2.0

The location was closed when I arrived. It took 55 minutes for someone to show up. The parking area is dirty and the location when was opened was disorganized and dirty as well.

Rating:

4.0

The air pressure on the front right side wheel was low when we took, the message on the dash said the air pressure was low and found it was only 25 PSI. We had to go to the gas station spent 30 min extra for filling the air. The right side view mirror was broken and dangling all the time so I could not see the vehicles on the right side. Other than this vehicle was clean and the service was good.

Rating:

5.0

Great service

Rating:

4.0

Keep up the good customer handling.

Rating:

3.0

there are lots of hidden charges. They advertise like they are the best. I had a bad experience . to run less than 50 miles they charged over $120 .this is most highest rent amount i have ever paid.I should pay maximum @50.00 for this run but they charged over double they expected amount.

Rating:

5.0

The store manager was very friendly and helpful

Rating:

5.0

We arrived a bit later to our reservations which caused our reservation to expire. However, after a quick call to the uhaul customer service and some timely assistance from the Duty Mart workers, we were able to get our truck. Thanks again and great customer service!!

Rating:

1.0

Get rid of this dealer

Rating:

5.0

I have rented U haul at several location including the main one at Warden & Ellsmere out of all the location i will rate this location as best for customer service. the guy was friendly and very accommodative. & Honest.

Rating:

5.0

Good service. The store manager is very friendly and efficient.

Rating:

5.0

Good service

Rating:

1.0

The truck was covered with dust and mud inside the cab as well as outside. Asked if it was cleaned recently and was told two days ago. I was very disappointed but was in a bind so took the truck as is. With Covid 19 issues being what they are I was very concerned I took special precautions.

Rating:

3.0

Empty water bottle in console & used rubber gloves. Dashboard and windshield were filthy.

Rating:

5.0

Beter

Rating:

5.0

The the person at the store was amazing and made everything easy for me

Rating:

1.0

Truck was filthy, pickup was not quick and easy, I had to repeat all the steps I did online once I arrived. Also the agent inflated the kilometers by at least 20. These are not honest or good people.

Rating:

2.0

When I arrived the fellow, a complete stranger to me, came to me and took the keys. I tried to sign out via the iOS app, which froze. He said “It's ok. It's fine. Alright”. I left the area. Afterword I realized that I received no closure, no closing receipt, the app was useless, the fella had told me he would send me an email, he had not done so. So a few hours later I went back and said that I wanted to “close the loop“. He understood and asked an associate to get the kilometre reading and, I suspect, to do a look around of the vehicle (he was speaking Tamil or Urdu, which I do not speak). It took a while, but it wrapped up nicely. The fellow said that earlier his system has been down, which is why he had not sent me an email. The reality, though, was that I did not have any clear sense of the contract being closed. I was worried that perhaps I had inadvertently given the keys to a stranger who may have been a con artist, and that I had might be liable for the entire value of the vehicle. That is why I went back up to the store, and It took a while, but it wrapped up nicely. So the earlier drop off was really far too informal and unofficial, and the fact that he did not send the follow up email that he promised within a reasonable amount of time (in my world that's two hours), caused me to be quite concerned. In the end all was ok. I think the fellow even offered me a free ice cream, which I declined but appreciated.

Rating:

5.0

Kavi was wonderful to deal with One of my best experiences with UHaul

Rating:

5.0

God bless and thankyou..

Rating:

5.0

Excellent service.

Rating:

5.0

Very good experience and the location owner or employee was very polite and helpful. He answered all my questions and guided me about the truck. Highly recommend. Thanks.

Rating:

3.0

Very bad parking lot. Had a hard time getting out. No room to maneuver the truck on a Saturday afternoon.

Rating:

5.0

Kava is helpful and reliable Highly recommend

Rating:

5.0

very helpful

Rating:

3.0

The location was far from my original choice. The business opens at 9am and my reservation was 8:30. The owner at least called me the evening before to let me know. The material that I have included in my reservation (furniture dolly and blanket) were not available. The car had no washer fluid what is a real problem during winter time. Many big mistakes for a company that is running this business for so long. Although not a great location, the service was fast.

Rating:

1.0

Wasn't giving a contract so I don't think my charge is correct, no contract was giving to me when I left nor was there any markings or any indication of how much gas it had before, so I had to go by the honour system and make sure that I left it correct but no contract was handed to me nor signed and I don't know if my kms are correct cause the ones I counted don't add up to what he counted in the email I received and he didn't check my rental when I got back just took the key and said I can go

Rating:

5.0

Great customer service! Thank you

Rating:

5.0

The guy that helped us was very nice and went the extra mile to look after us. I never asked his name but this was at the Brimley and Lawrence location. We will definitely be returning to support this UHaul business in the future.

Rating:

5.0

Great customer service and wonderful staff!

Rating:

5.0

Good and friendly service

Rating:

4.0

I wonder why would you offer a truck with odometer in miles per hour to someone renting it in Canada, far from the US border. At least a heads up would have helped. I was unnecessarily speeding thinking that my odometer reading is in kilometers per hour. People renting U haul are not used to driving trucks every day. Driving a truck is already overwhelming for a regular person and having a non-standard odometer doesn't help.

Rating:

5.0

The gentleman was delightful. Very personable and helpful. I was greeted with a big smile and all was done in a professional manner. I was in and out quickly. Drop off was just as easy. Keep up the good work.

Rating:

2.0

Ensure the vehicle is clean at all times! Better service.

Rating:

1.0

The rep there doesn't know how to use a computer. Kept us waiting both times and I had family waiting at the storage place that had things to do. Upon dropping truck off was told the credit card I had wasn't the right one. No one told me this at the start. Kept my helper waiting when he was trying to get to his cottage.

Rating:

5.0

On time pick up and friendly service.

Rating:

5.0

Very friendly people. Will definitely go back to them the next time.

Rating:

5.0

The truck was a bit dirty inside other than that it was ok

Rating:

5.0

Best customer service I have ever received at a Uhaul location. In fact, it may be the best I've had anywhere! Hasim (I hope I got his name right) processed us quickly and efficiently and got us on the road in no time. The truck was very clean and there was even moving blankets and a hand truck inside so we made good use of those. When I returned in my car with my friend still on the way back with the truck, Hasim pulled out a stool for me to sit on as I was clearly exhausted from my long move. He was so thoughtful and nice and very relaxed and friendly. I highly recommended using this place the next time you need a Uhaul!

Rating:

5.0

Friendly service, everything was prepared as expected.

Rating:

3.0

I had confirmation to pick the truck up at 8am,the owner did not arrive to open the store till 9:15am, no explanation or apology for being late

Rating:

5.0

Getting the truck was quick & easy. The gentleman at the location was very friendly & diligent in answering my questions AND they were ooen untill 11 pm...very rare indeed but what a blessing!!!

Rating:

4.0

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Rating:

3.0

The number given for the location was/is incorrect. 2841 Lawrence Ave E. Duty Mart (416) 285-9302. I attempted to call to confirm my reservation but was unable to do so because of the incorrect number. This led to delays on the moving day.

Rating:

1.0

When i returned truck i told them to check fuel n km and give me a bill but they said i check it later n mail it to you n than they charge me for fuel 18 dollar even i drove truck only 7 km its redeculas but i took a pic of fuel will saw

Rating:

5.0

Thank you for your service

Rating:

5.0

Easy check out , very friendly staff! Thank you!

Rating:

1.0

Have the store open on time. Store opened 90 minutes late. I have heard from friends that have used this store that this is not the first time.

Rating:

1.0

Honestly this location was the worst, my reservation was for a certain time and the person was 1.5 hours late and when he got there he changed my reservation to a later time. Charged me for equipment I didn't use. It was just a big mess. I highly don't recommend to anyone.

Rating:

4.0

We ordered for a dolly and blanket for the fragile but they have none. Also, the steering whee of the truck is hard. Needs an upgrade.

Rating:

4.0

cleanness inside the truck should be improve.

Rating:

5.0

Well done. Workers are very professional. kind ,courteous and. Polite

Rating:

5.0

Clean van, fuel ready. Very helpful person.

Rating:

4.0

Friendly service and solving the questions.

Rating:

5.0

Perfect in all aspects. Will definitely rebt again from this dealer.

Rating:

2.0

Service is ok. The only issue is that they should update their info on what time the store is opening. Website says 830 am. But didn't open till 930. Wasted 1 hr waiting for them to open.

Rating:

2.0

I booked the truck for 8:30 then I got a call to confirm It. After talk to the owner he said he opens his store at 9h then I agreed to go at 9h. He arrive 9:40 minutes as a result my booking elevator window has not been changed and it caused me some trouble