last time you charged me extra $30.00 for refilling gas in addition to the gas.so this time I refilled gas before I returned. I want to know why you charged $30.00 last tim.Its fair if you charge $5.00 extra for refilling.Nishantha W.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lenis T.
I had 2 problems: 1st - I rent for 8:30am, location opened after 9am. 2nd - I reserve a dolly. The location didn't have it. It was a bad experience using this location for Uhal, my moving time was affected by these both issues.CAROLINA D.
The customer service was poorYasmin S.
Customer did not leave a comment.muatasim A.
The location was closed when I arrived. It took 55 minutes for someone to show up. The parking area is dirty and the location when was opened was disorganized and dirty as well.Leonidas M.
Customer did not leave a comment.LLEWELL I.
The air pressure on the front right side wheel was low when we took, the message on the dash said the air pressure was low and found it was only 25 PSI. We had to go to the gas station spent 30 min extra for filling the air. The right side view mirror was broken and dangling all the time so I could not see the vehicles on the right side. Other than this vehicle was clean and the service was good.kayalvizhi V.
Great serviceKaruppiah M.
Keep up the good customer handling.Tewodros N.
Customer did not leave a comment.Jaylord T.
there are lots of hidden charges. They advertise like they are the best. I had a bad experience . to run less than 50 miles they charged over $120 .this is most highest rent amount i have ever paid.I should pay maximum @50.00 for this run but they charged over double they expected amount.Nishantha W.
The store manager was very friendly and helpfulLIJO J.
Customer did not leave a comment.Aron G.
We arrived a bit later to our reservations which caused our reservation to expire. However, after a quick call to the uhaul customer service and some timely assistance from the Duty Mart workers, we were able to get our truck. Thanks again and great customer service!!Keisha I.
Customer did not leave a comment.Karuppiah M.
Get rid of this dealerRayon shawn C.
I have rented U haul at several location including the main one at Warden & Ellsmere out of all the location i will rate this location as best for customer service. the guy was friendly and very accommodative. & Honest.rajendran N.
Good service. The store manager is very friendly and efficient.JINGQIANG Z.
Customer did not leave a comment.Ralph F.
Good serviceRay M.
The truck was covered with dust and mud inside the cab as well as outside. Asked if it was cleaned recently and was told two days ago. I was very disappointed but was in a bind so took the truck as is. With Covid 19 issues being what they are I was very concerned I took special precautions.KINGFISHER C.
Customer did not leave a comment.Kaixing C.
Empty water bottle in console & used rubber gloves. Dashboard and windshield were filthy.GLENN B.
The the person at the store was amazing and made everything easy for meIshan D.
Truck was filthy, pickup was not quick and easy, I had to repeat all the steps I did online once I arrived. Also the agent inflated the kilometers by at least 20. These are not honest or good people.Garrett D.
When I arrived the fellow, a complete stranger to me, came to me and took the keys. I tried to sign out via the iOS app, which froze. He said â€œIt's ok. It's fine. Alrightâ€. I left the area. Afterword I realized that I received no closure, no closing receipt, the app was useless, the fella had told me he would send me an email, he had not done so. So a few hours later I went back and said that I wanted to â€œclose the loopâ€œ. He understood and asked an associate to get the kilometre reading and, I suspect, to do a look around of the vehicle (he was speaking Tamil or Urdu, which I do not speak). It took a while, but it wrapped up nicely. The fellow said that earlier his system has been down, which is why he had not sent me an email. The reality, though, was that I did not have any clear sense of the contract being closed. I was worried that perhaps I had inadvertently given the keys to a stranger who may have been a con artist, and that I had might be liable for the entire value of the vehicle. That is why I went back up to the store, and It took a while, but it wrapped up nicely. So the earlier drop off was really far too informal and unofficial, and the fact that he did not send the follow up email that he promised within a reasonable amount of time (in my world that's two hours), caused me to be quite concerned. In the end all was ok. I think the fellow even offered me a free ice cream, which I declined but appreciated.MATTHEW P.
Kavi was wonderful to deal with One of my best experiences with UHaulDave M.
Customer did not leave a comment.Gowthaman B.
Customer did not leave a comment.Francisco A.
God bless and thankyou..MARY T.
Excellent service.Mukul A.
Very good experience and the location owner or employee was very polite and helpful. He answered all my questions and guided me about the truck. Highly recommend. Thanks.Muhammad K.
Customer did not leave a comment.Jeevanantham A.
Customer did not leave a comment.victor G.
Very bad parking lot. Had a hard time getting out. No room to maneuver the truck on a Saturday afternoon.Randy G.
Kava is helpful and reliable Highly recommendHorace C.
very helpfulABDULLAH S.
The location was far from my original choice. The business opens at 9am and my reservation was 8:30. The owner at least called me the evening before to let me know. The material that I have included in my reservation (furniture dolly and blanket) were not available. The car had no washer fluid what is a real problem during winter time. Many big mistakes for a company that is running this business for so long. Although not a great location, the service was fast.Abrahim F.
Wasn't giving a contract so I don't think my charge is correct, no contract was giving to me when I left nor was there any markings or any indication of how much gas it had before, so I had to go by the honour system and make sure that I left it correct but no contract was handed to me nor signed and I don't know if my kms are correct cause the ones I counted don't add up to what he counted in the email I received and he didn't check my rental when I got back just took the key and said I can goaustin geoffry L.
Customer did not leave a comment.Mohamed A.
Great customer service! Thank youYounes N.
Customer did not leave a comment.Jeevanantham A.
Customer did not leave a comment.Carmen Stephany D.
The guy that helped us was very nice and went the extra mile to look after us. I never asked his name but this was at the Brimley and Lawrence location. We will definitely be returning to support this UHaul business in the future.Alex T.
Great customer service and wonderful staff!Kokul S.
Customer did not leave a comment.Karuppiah M.
Customer did not leave a comment.STEPHANIE P.
Good and friendly servicependli S.
Customer did not leave a comment.Quincy O.
I wonder why would you offer a truck with odometer in miles per hour to someone renting it in Canada, far from the US border. At least a heads up would have helped. I was unnecessarily speeding thinking that my odometer reading is in kilometers per hour. People renting U haul are not used to driving trucks every day. Driving a truck is already overwhelming for a regular person and having a non-standard odometer doesn't help.Abhishek G.
Customer did not leave a comment.Aleksia B.
Customer did not leave a comment.mohammed S M.
The gentleman was delightful. Very personable and helpful. I was greeted with a big smile and all was done in a professional manner. I was in and out quickly. Drop off was just as easy. Keep up the good work.VCOMP L.
Customer did not leave a comment.abdul B.
Ensure the vehicle is clean at all times! Better service.Sean A.
Customer did not leave a comment.Aly A.
The rep there doesn't know how to use a computer. Kept us waiting both times and I had family waiting at the storage place that had things to do. Upon dropping truck off was told the credit card I had wasn't the right one. No one told me this at the start. Kept my helper waiting when he was trying to get to his cottage.laurie J.
Customer did not leave a comment.Austin D.
On time pick up and friendly service.Avinash A.
Customer did not leave a comment.JAIME PANGUITO D.
Very friendly people. Will definitely go back to them the next time.Rajeev P.
Customer did not leave a comment.Bhanu K.
The truck was a bit dirty inside other than that it was okgary.m J.
Best customer service I have ever received at a Uhaul location. In fact, it may be the best I've had anywhere! Hasim (I hope I got his name right) processed us quickly and efficiently and got us on the road in no time. The truck was very clean and there was even moving blankets and a hand truck inside so we made good use of those. When I returned in my car with my friend still on the way back with the truck, Hasim pulled out a stool for me to sit on as I was clearly exhausted from my long move. He was so thoughtful and nice and very relaxed and friendly. I highly recommended using this place the next time you need a Uhaul!Lisa B.
Customer did not leave a comment.Dylan R.
Customer did not leave a comment.Shrisgantharajh S.
Friendly service, everything was prepared as expected.Joshua G.
I had confirmation to pick the truck up at 8am,the owner did not arrive to open the store till 9:15am, no explanation or apology for being lateGlenn S.
Getting the truck was quick & easy. The gentleman at the location was very friendly & diligent in answering my questions AND they were ooen untill 11 pm...very rare indeed but what a blessing!!!Scott M.
The number given for the location was/is incorrect. 2841 Lawrence Ave E. Duty Mart (416) 285-9302. I attempted to call to confirm my reservation but was unable to do so because of the incorrect number. This led to delays on the moving day.Adrian C.
When i returned truck i told them to check fuel n km and give me a bill but they said i check it later n mail it to you n than they charge me for fuel 18 dollar even i drove truck only 7 km its redeculas but i took a pic of fuel will sawMOHSIN K.
Customer did not leave a comment.Adam B.
Thank you for your serviceKAREN J.
Customer did not leave a comment.Traehnel O.
Easy check out , very friendly staff! Thank you!Nikolay M.
Customer did not leave a comment.Colin A.
Have the store open on time. Store opened 90 minutes late. I have heard from friends that have used this store that this is not the first time.Robert B.
Customer did not leave a comment.Mandar F.
Customer did not leave a comment.abdulkader adem Q.
Honestly this location was the worst, my reservation was for a certain time and the person was 1.5 hours late and when he got there he changed my reservation to a later time. Charged me for equipment I didn't use. It was just a big mess. I highly don't recommend to anyone.Narissa S.
We ordered for a dolly and blanket for the fragile but they have none. Also, the steering whee of the truck is hard. Needs an upgrade.Francis N.
cleanness inside the truck should be improve.Mariot D.
Customer did not leave a comment.NIKOLAS T.
Customer did not leave a comment.Kievonie E.
Well done. Workers are very professional. kind ,courteous and. Politeschmidt O.
Clean van, fuel ready. Very helpful person.Gurvinder S.
Customer did not leave a comment.Agnel Jitto A.
Friendly service and solving the questions.Thiago S.
Customer did not leave a comment.Kevin E.
Perfect in all aspects. Will definitely rebt again from this dealer.Mazin O.
Customer did not leave a comment.SHANE O.
Service is ok. The only issue is that they should update their info on what time the store is opening. Website says 830 am. But didn't open till 930. Wasted 1 hr waiting for them to open.Jason A.
I booked the truck for 8:30 then I got a call to confirm It. After talk to the owner he said he opens his store at 9h then I agreed to go at 9h. He arrive 9:40 minutes as a result my booking elevator window has not been changed and it caused me some troubleNatalie Satia C.
Customer did not leave a comment.Chris H.
Customer did not leave a comment.Alf A.
Customer did not leave a comment.Denique P.
Van not as clean as other major rental companies but it a cargo van and it a bad winter with lot of slush and snow. However the service was very friendly and quick and will definitely use them again.devandranath B.